The service here is amazing. The front desk, was truly A1. We had a 16hour delayed flight to NY and was forced into sleeping at a near by hotel "Best Western Plus Richmond Hotel". The Front Desk handled the exhausted, starved and frustrated passengers with grace and understanding. They were knowledgeable of close by food areas etc. The resort was clean, the food in the recommended restaurant was great. I loved every minute here. Thank you for making our night and made it better!
I wouldn't recommend this place.
The customer service was great! Sherri was very kind and provided any help I needed concerning the room. The location was also good and the room was clean and clear of any smell.
The hotel however wasn't that great that's why I'm giving this a 2. It was a non smoking hotel but smelled like smoke in the hallway near our room. The beds were poor. It felt like sleeping on pillow fluff and coils. The keys hardly ever worked right to get in the room. I had to always go downstairs and get it fixed. They advertised a partially open bathroom which is what we wanted but ended up getting a small cramped bathroom.
There wasn't a dresser or any kind of storage space to place our clothes or toiletries in. The breakfast was okay, 3/5 but their coffee was terrible. It tasted more like hot water, very weak.
#1 reason why I won't be back: Someone always left the side door open so any random person on the street could walk in the hotel and not even be noticed.
This Best Western is really rundown.
The staff is courteous and nice, but the hotel itself has seen better days.
The carpets are threadbare, the elevator had a weird smell, and my room didn't require a key to open the door.
There are better options near the airport, so I would say skip this one.
The room was clean. I checked the bedding and under the mattresses. No signs of bugs there. The bed was not comfortable. There's clearly water leaks on the 4th floor at least (you can see it if you look up... please don't look up). The breakfast was surprisingly great and made things a lot better. And we were locked out of our room for 20+ mins because our keys wouldn't work and all the new keys either. The maintenance man finally found the master key and was able to get us in while he went to figure out how to get one of the other keys to work for us. Overall not the worst experience but not a great one. Probably would only stay again if it was the only option open in town.
I can't think of one thing I was disappointed with!!!!.
We did check-in Sunday September 19th around 545pm... Sherri was amazing and awesome and perfect and informative and kind while checking us in!!!!! Ill be back for sure!!! The man that drove the shuttlevwas also top shelf!!! We hadn't seen our daughter for a few years and leaving made us all cry but Sherri made it better for sure!!! Thank you all...
Initially the room that was giving to me had mold, spider webs, and a bad sent ( non smoking room ) this was my second time booking with the best western plus and I’ve never experienced anything like that. They was able to switch my room. Overall I give the hotel 3 stars, they need a remodel for a comfortable stay.
The entire place felt disorganized and outdated. I understand that it’s just an airport hotel, but I saw 4.0+ reviews on Yelp that led me to have higher hopes. There were doors that clearly needed replacing and rusty ceilings in the hallways, and there were ants in the room
As soon as I laid in the bed, my skin began burning and itching! Contacted the front desk, no other rooms available and they wanted me to change my own sheets! Ended up sleeping on the small chair and ottoman with towels as my blanket. The room was newly decorated, which was nicely done, but the microwave didn't work. I've stayed here previously, that is way I came back, never again! I hope the remedy these issues so others do not go through this!
When checking in, I pulled out my service animal’s card to present it to the attendant, but before I could say anything, he noticed it and asked me to wait because he had to switch the rooms. When I asked what’s the difference, he explained there were certain rooms for “pets”; though my animal was a service animal, not a pet. Nonetheless, I entered my room; which had an abundant smell of smoke. I notified the front desk and was asked to come down to the front. Because it had been more than 2 hours since I checked in I was told I could not switch rooms. I was offered a $15 discount for my 2 night stay. Because I was staying with small kids; I asked to have my 2nd night cancelled because it was not appropriate for them to stay with the odor. Then my key stopped working. I walked downstairs a total of 3 times to have the key switched just to find out the key mechanism with my door is broken and the mechanic needed to be called- who never came, but instead the manager came up with another key. I was told I would only be charged 50% for the room and given a free night stay on my best western account; however, he mentioned only 12K points would be added, when anywhere from 19-50K are needed for a one night stay…..
The points are supposed to be uploaded tomorrow. I will update this review tomorrow to see if the promises from the management comes through because according to another review, another guest was promised the same thing but they never receive them.
Stayed here July 24, 2021. We dropped our stuff out at check-in a bit after 3, and came back to the hotel at 1am only to find a bedbug on the bed. We captured it to show the front desk employees, who switched us from the bedbug infested room (room 402) with 2 beds to a smaller room with only a single bed for 4 guests. The next morning, the manager, Nick, told us he would compensate us with credit for laundry and when I mentioned a full refund, he didn't disagree. We never received the credit or the refund, and are stuck with the costs of damages and replacing the luggage and belongings of 4 people.
Clean hotel with free Juice/Coffee/Tea 24/7. Rooms were quietn clean and well appointed. Friendly and helpful staff always available for event the oddest needs.
The lack of two Queen beds was a bummer…but the room did come with two landline phones which easily gives this hotel 5 stars. I passed the room keys on to my brother and his wife for their anniversary celebration. It’s been confirmed that the two landline phones (one between the 2 full size beds, and one on the desk) have played a huge role in a successful 12 year anniversary for them.
Very nice place to stay. Hotel staff are amazing,helpful and friendly. Very clean hotel with lots of parking. Only hotel I have been to in 2 years who still do daily cleaning of the room. Should have 5 stars for the above and beyond customer service.
gotta say I was disappointed with this place since the pictures seemed a bit deceiving. When we walked into the hotel the entire place REEKED of smoke. When we got into our room, my family and I couldn’t bear the smoke smell in the room so we wanted to exchange for another room. The lady at the front desk was kind enough to give us another room which didn’t smell nearly as bad. The ice maker on the fourth floor wasn’t even working. The vending machine was also out of order. Only one of the two elevators were working!! I would definitely not come back here again.
Comfortable, but hard to get help from staff (no English). EXCEPT evening front desk person SHERRY who is a jewel! Goes overboard to help you and is wonderful. Give her a raise!!
Best Western used to be a great hotel. Not anymore. Except for the desk staff, most of the staff could not speak English. Breakfast was pathetic. Made no sense. The best thing is Sherry. She went beyond and was so caring. Too bad the rest of the plac wasn't like her. I will never stay here again.
Sherry is the sole reason I am writing this review. She is the absolute BEST. She is attentive and cares about the guests. Helped me get linens for the pullout and knew exactly who I was when I called after leaving an item my room. Sherry deserves a raise and promotion. Thank you for making my stay enjoyable!
I have been staying at this hotel for years and enjoyed it. These last 2 weeks, the entire hotel smells like smoke. While the rooms are clean, the stale air and cigarette smell is unbearable. I have accumulated so many points but this is the last time I will stay here. I'm so disappointed.
I cannot say this location will be one visited again. From the customer service to the dilapidated spaces it was clearly the worst choice. The holes in the front entrance, the delay checking in as you wait for them to answer phones although you have a reservation. Then, you get a breakfast ticket to a breakfast that even the staff cannot agree on when it is served. The rooms are putred and reek of must to match the outdated, scarred, and frankly cheap furniture. One would be better served staying elsewhere. The laundry room is so loud I though the walls were caving in my room at 7pm and the noise continued to a deafening hum and finally the cycle stopped. Staff arguing in the breakfast area and honestly the most unprofessional and frankly disturbing stays at a Best Western.
Stayed here while doing a job at the airport, got a good rate through Priceline. The hallways were a bit concerning, but the room my husband and I got was decent. Bed was a bit hard for my tastes, but I'm also a picky sleeper and my husband had no issues -- if you're not as fussy as me, the bed is likely just fine. The water pressure in the shower could've been better, but we never had an issue with hot water.
Only actual problem was that a previous occupant of our room had been a smoker. The room itself smelled fine (a credit to housekeeping) until we turned on the A/C, which I know can be tricky to clean. The night clerk did offer to move us, but we declined because we were already settled and tired.
I had read other reviews before booking a night at this Best Western and thought overall not bad. I did read one review that said no hot water and kind of laughed it off like no way they don't have hot water. Well sure enough the shower this morning was horrible. Definitely the coldest shower I've had to take in a while and not a great way to end our stay here. I'm not even a person who likes super hot showers but this was just too cold. We will not be booking at this location ever again due to this. Relatively nice staff and decent room but the cold shower was a deal breaker.
We stayed at Best Western Plus on Jan 23, 2021. We reserved a king size, pet friendly room and were so impressed. The room was neat and VERY CLEAN. Loved the white coverlet on the bed. The bathroom was a good size and the shower was great (we hate tubs). We will definitely stay here again! Thank you!!!
Had to come to Richmond because my step father passed away. Arrived late after a 7hr train ride. Front desk lady was disgusting the 1 and a half day myself and mother stayed over. She followed me outside antagonizing me to hit her. I can not believe that someone like this works there.
Cozy & Clean. The young lady at the front desk was very accommodating even tho she worked for 30 minutes attempting to make me a key due to faulty equipment
I had to leave because first, Priceline found me a deal for $55.49 a night - I stayed 4 nights. The manager then gave me a deal for $56 a night after lecturing me that COVID has prevented them for making money. When I wanted to extend my stay, again, the manager tried to raise rates, although his night personnel said I could extend at the same rate. No argument, I left. The pandemic has affected everyone, but, I'll be darn if I'm going to pay for it for EVERYONE! I will not be visiting that Best Western Plus on Williamsburg Road, again. I would rather have some money than no money! Bye, CHRIS!
The price was the same as all top end hotels and Marriott Hotels all very close to the airport all near the Richmond Airport. When I arrived to the area I couldn't believe how run down this entire area is! I have to start off by saying my room was nice and clean, and all of the staff were very courteous and professional. Extremely nice! Top-notch hotel staff. With that said, this should be a $50 Hotel, not $80. It's old, ice machine on my floor is out of order, my shower doesn't work, the lever 2 cut it on is broke, tiles in the shower are moldy and filthy. The mattress on my bed is Lumpy and way too soft! If you ever get to sleep you'll wake up feeling like your back is broken. And the review is still ongoing because I haven't checked out yet as of Thursday evening.
They let me check in early (super clutch) and the rooms were good. Only issue is as soon as I walked in, my allergies flared up like I sniffed pepper
I had a great experience at this hotel they picked me up at the airport and brought me back to the airport five star customer service all the way I would highly recommend this hotel to stay at. Chris and the staff were very friendly and I would definitely recommend you stay here.
Rooms not to clean, bugs on the walls, very unpleasant!!!
I was not happy with my stay and it has taken me a while to post this review because I have thought about it over and over. First they tried to give me a room that was smaller than the one I booked and tried to convince me they didn't have the room I booked. The gentleman in charge of Maintenance was very helpful and even came into the room with me to make sure the second room was fine and he fixed the shower before leaving. Staff was not consistently wearing masks, housekeeping ,and front desk receptionist did not wear masks.
We stayed one night at this hotel before returning home after a vacation. The staff at the desk were very friendly and so was the shuttle driver. The hotel is a bit dated and the rooms a little small, but they were very clean, the beds were comfortable and the bathroom amenities good. The price was very reasonable. We rented 2 adjoining rooms since we have 2 adult children. This was convenient. We had an early flight, so didn't get to enjoy breakfast, but were able to grab a cup of coffee which was great. The breakfast area was clean and I think the breakfast would have been good. I would stay at this hotel again if I wanted to be near the airport - we used the shuttle as we dropped our rental car off the night before (worked out great).