Best Western (RIC)

My only complaint is the water pressure. The water was plenty warm/hot, but it just trickles. Decent bed, room size, breakfast food availability.

Had the pleasure of visiting this hidden gem for several days after a lay away flight. Pleased as can be with my stay. Staff was outstanding. I lost my reservation info but they helped me without a problem. The facility itself is quite clean and perfect for all. There’s a working gym in the hotel and I was able to get caught up on work using their easily accessible computer room. Couldn’t possibly say a negative thing. I’d post 10 stars if I could. Hotel perfection 👌🏻

We stayed at Best Western Plus on Jan 23, 2021. We reserved a king size, pet friendly room and were so impressed. The room was neat and VERY CLEAN. Loved the white coverlet on the bed. The bathroom was a good size and the shower was great (we hate tubs). We will definitely stay here again! Thank you!!!

First time here driving from New York to new home in Florida and was very happy with the accommodations. Clean rooms. Great service and operations manager a wonderful accommodating friendly professional lady. Very happy with my choice of spending the night.

Great location for airport. VERY friendly, kind, and helpful staff! Clean rooms, comfortable beds, shuttle service, atm on-site, breakfast provided. Could use updating but did not prevent me from having an excellent stay.

Cozy & Clean. The young lady at the front desk was very accommodating even tho she worked for 30 minutes attempting to make me a key due to faulty equipment

Wow! The customer service was amazing. Im a solo mom flying with an 18month old and A LOT of luggage. I flew in at 11pm and Edward met me at the curtosey shuttle and immediately improved my adventure x100. He was so helpful, above and beyond. I was so frazzled from the trip and missing my rental car, but thanks to him I did not need to worry about any hassle checking in. He also took all of my luggage up stairs and made sure we were set, and then met us in the am so I could pick up the rental car. Rooms were decent, Richmond is an old city so I didn’t expect some fancy renovation. We slept great and the breakfast was awesome! Would definitely stay again!

I have stayed at this hotel multiple times. There is a courtesy, cleanliness, and consistency that is rare to find in hotel experiences these days. The management an staff are prompt in helping the customer whether it is parking, hotel stay, amenities, etc. The breakfast is more than just a bit of continental foods, eggs, potatoes, sausage, fresh fruit, yogurt and the list goes one.



I would recommend this hotel to anyone that stays in the area.

Great experience that was cost friendly and immaculate. The cleanliness was a wonderful characteristic and it was cozy as well. Location is nice!

So I thoroughly read reviews for at least 20 hotels before settling on Best Western. I needed something close to the airport because we had a 6:45am flight the next morning.

When I went to check I was told the system was down and they couldn’t check me in. I was told they should be able to check me in shortly. I waited and checked back about 20 minutes. Systems still down. Well, by now there are about 5 or 6 other guests waiting. We were all super tired and just want to get some sleep. We were all patient and understood. I had already checked out the other places, so I knew this would have to be it.

The manager decided to go ahead and take our id’s and check us in when the systems were up and running. My family was able to get a great night sleep. The room was clean and spacious enough for our short stay.



**Things happen. It’s all how you deal with it. Everyone was nice and patient.

We’ll definitely stay here again.

I've stayed in a lot of hotels in the past. I was highly impressed with the evening staff. The young man working the front desk was extremely knowledgeable of the area and gave clear and concise directions to another guest of where to find a nice place to eat. He was professional, and courteous during the entire check in process. He thoroughly explained the entire stay (from elevator and room location to breakfast hours and check out process) clearly. The next morning I meet another employee by the name of Suzette who was just as professional as the young man the evening before. The Housekeeping staff were also friendly and professional as well. I must say that in all of my travels this hotel has the right staff members in the right positions. Which created an obvious continuity that is very apparent. KUDOS!

A nice hotel staff polite and friendly check in quick and easy.

The location even though your near too Richmond airport it’s still a quieter location there are restaurants that are walkable etc.

The room modern spacious wood floors and ceramic in the bathroom I do find in a hotel carpets seem to be overrated.

You do have a outside pool which I got there late and didn’t use.

Breakfast was great full service breakfast with hot food everything you needed they have.

All in all a good all round service look forward on going back.

The desk clerk Chris was very nice and all the staff. The room was extremely clean, comfortable and quiet. I really enjoyed my stay here. I will definitely come back again.

Clean hotel with free Juice/Coffee/Tea 24/7. Rooms were quietn clean and well appointed. Friendly and helpful staff always available for event the oddest needs.

I can't think of one thing I was disappointed with!!!!.

We did check-in Sunday September 19th around 545pm... Sherri was amazing and awesome and perfect and informative and kind while checking us in!!!!! Ill be back for sure!!! The man that drove the shuttlevwas also top shelf!!! We hadn't seen our daughter for a few years and leaving made us all cry but Sherri made it better for sure!!! Thank you all...

Nice place to stay. Great for the price. Good breakfast. Hot breakfast with plenty of protein. The entry and exit to the hotel is inconvenient. The side entrances have super loud crashing doors. Otherwise you have to walk to the center of the building to go anywhere. But seriously, other than that, I really liked everything about this place.

I've only used the park and go option. The gentleman serving the front desk was very warm and helpful. He reassured my concerns for safety and informed me of pick-up instructions. He was a real gentleman. Thank you for being so sweet and helpful.

If your in a motel often, call this one home when your in the area. Everything is close, rooms are nice and the ppl here are A-1!!! And they clean like crazy!! I stayed here 6 days and never slept in the same sheets twice. Pool wasn't open, but it's real pretty out back to sit and bbq.

The airport shuttle was very convenient. Hotel is conveniently located near the airport. Property is a little worn could use some remodeling & updating. Room was clean. Free breakfast is always a plus.

The lack of two Queen beds was a bummer…but the room did come with two landline phones which easily gives this hotel 5 stars. I passed the room keys on to my brother and his wife for their anniversary celebration. It’s been confirmed that the two landline phones (one between the 2 full size beds, and one on the desk) have played a huge role in a successful 12 year anniversary for them.

We drove 10 to Virginia and they had a room for us right away. Great breakfast, beds were hard, but they accommodated us with an extra blanket to sleep on.

For the price we paid, it was a good deal

Unfortunately my car broke down as I was passing through. So being from out of town, I was exhausted, with 3 kids, ready for rest. I really enjoyed my stay! My room was clean. Staff was nice. They have a shuttle that took me to Walmart to get all we need for out unexpected stay. Nice continental breakfast, delicious waffles! There's a man, I hope I'm getting his name correct, Mr.G, I believe. He older, very kind. Oh my Gosh, I was so grateful for his kindness. Front desk man, I don't remember his name, I'm sorry. He had a beautiful chocolate complexion, tall. He too, was very kind to me and my children. Because of how pleasant and affordable my stay was, I would for sure come back!!!

I loved my stay at the hotel. The room was clean and spacious, and the staff were very friendly and helpful. Would definitely recommend!

Staff was super accommodating and friendly. Complimentary breakfast provided a nice and varied menu. Appealing layout and presentation of food choices. Property and rooms were clean, but are in need of repairs and upgrades.

Not a bad hotel for the price. Coffee and breakfast was terrible but the room was clean if a bit run down. Shuttle service and hotel staff were great.

Stayed 3 nights and it was wonderful. Quiet, clean and super friendly staff. Breakfasts in the morning are terrific. Had 2 dogs with me and they had a nice potty area out back with a picnic table to relax and enjoy the weather. Reasonably priced. Definitely will stay there every time I’m in Richmond.

I've gone back and forth on whether I should leave this review. I've decided to after no response from management. When I was checking in to hotel I had to wait around 10 minutes for someone to show up. Since I've stayed before I checked to make sure shuttle was here because I know desk clerks have to do runs. Shuttle was parked. I had my 17 year old daughter with me and finally a young man showed up. No uniform, he really looked odd to be a hotel supervisor. Very unkempt!!!!! Not professional. He made check in process long with trying to have a irrelevant conversation with me. Inappropriate to say the least, asking where my husband is at and he'll assist me to my room to see if my key works. My daughter came back down to get water and said manager was on his phone saying this is the perfect job to meet women and he doesn't have to leave building to cheat on his girlfriend. My daughter was approached by him and he asked her to come outside and smoke with him. I contemplated calling the police but it was late. Management needs to address this employees dress and behavior with female guests and I feel awful for his wife. The property was fine but because of him we won't return!!!!

Perfectly fine for our one night stay. Room was clean, and front desk staff were very nice. A couple of little things could use some refreshing, like some handles had rust, and the hallway was a little stale. But overall a fine stay.

We were a very late check-in. The man at the front desk on the night shift was very helpful. He gave me a quick rundown and told me pretty much everything that I needed to know. On our 2nd night there my daughter dropped her toothbrush in the toilet. I asked him where the closest place to get one was. He gave me one from the hotel. I thought that was nice and I was very appreciative of that.

The rooms were clean and comfortable. The hotel was conveniently located with nice amenities. The staff was friendly, professional and helpful. Shout out to Millar, great job.

Two night weekend stay. Interior hallways run down, but room was clean with good cooling. The bathroom was very clean and modernized with a pressure flushing toilet and a huge walk -in shower with excellent water pressure and included a hand-held shower head as well as an overhead. I would stay again if in the area.

Wonderful hotel. Rooms were clean. Breakfast was very good. They provide coffee and juice 24 hours a day and the staff are super friendly.

Front desk staff was friendly and welcoming. It was a brief one night stay before early morning flight due to it's close proximity to airport. Room was decent. Walls and doors were thin, so not the quietest if you have noisy neighbors.

Very nice place to stay. Hotel staff are amazing,helpful and friendly. Very clean hotel with lots of parking. Only hotel I have been to in 2 years who still do daily cleaning of the room. Should have 5 stars for the above and beyond customer service.

Room was clean and quiet. The young woman who checked me in was competent and very personable. Made a great first impression for my stay. In the morning, the young man who checked me out also drove me to the airport. He had very good customer service skills. I was very surprised to find out during the ride how little time he had been in the hospitality field. This hotel has a winning 1-2 punch as far as I'm concerned.

The front desk gentleman was a great help directing us where to park because we had a U-Haul towing behind. There were people hanging outside playing loud music, smoking, drinking but no fault of the hotel. Hotel room clean as well as bathroom spotless. I can't ask for more as the price was excellent

Stayed here while doing a job at the airport, got a good rate through Priceline. The hallways were a bit concerning, but the room my husband and I got was decent. Bed was a bit hard for my tastes, but I'm also a picky sleeper and my husband had no issues -- if you're not as fussy as me, the bed is likely just fine. The water pressure in the shower could've been better, but we never had an issue with hot water.



Only actual problem was that a previous occupant of our room had been a smoker. The room itself smelled fine (a credit to housekeeping) until we turned on the A/C, which I know can be tricky to clean. The night clerk did offer to move us, but we declined because we were already settled and tired.

Sherry is the sole reason I am writing this review. She is the absolute BEST. She is attentive and cares about the guests. Helped me get linens for the pullout and knew exactly who I was when I called after leaving an item my room. Sherry deserves a raise and promotion. Thank you for making my stay enjoyable!

Yes, it's old, and most everything looks like it needs updating...BUT!



THE SHOWER was a pleasant surprise! Let me explain...



We've all been there...you need a shower at an inexpensive hotel, but you shudder with dread, knowing that the moment that the faucet is turned, the shrieking of a thousand lost souls accompanied by a quartet of angry industrial diesel engines being shoved over Niagra Falls will likely sound from the water lines in the walls. That is NOT the case here! The shower, and indeed the whole bathroom was quite nice, notably devoid of shrieking water lines!



Everything else does look kind of old and in need of updating, and the mattress in our room was rather firm and not very thick, BUT it is nonetheless clean and in my opinion, a good value.

Comfortable bed, super clean room. carpet in hall a bit worn, i was just walking through it..... quiet room... timely shuttle... will stay here again.. a great nights sleep. Thanks

I had a great experience at this hotel they picked me up at the airport and brought me back to the airport five star customer service all the way I would highly recommend this hotel to stay at. Chris and the staff were very friendly and I would definitely recommend you stay here.

The service here is amazing. The front desk, was truly A1. We had a 16hour delayed flight to NY and was forced into sleeping at a near by hotel "Best Western Plus Richmond Hotel". The Front Desk handled the exhausted, starved and frustrated passengers with grace and understanding. They were knowledgeable of close by food areas etc. The resort was clean, the food in the recommended restaurant was great. I loved every minute here. Thank you for making our night and made it better!

We stayed one night at this hotel before returning home after a vacation. The staff at the desk were very friendly and so was the shuttle driver. The hotel is a bit dated and the rooms a little small, but they were very clean, the beds were comfortable and the bathroom amenities good. The price was very reasonable. We rented 2 adjoining rooms since we have 2 adult children. This was convenient. We had an early flight, so didn't get to enjoy breakfast, but were able to grab a cup of coffee which was great. The breakfast area was clean and I think the breakfast would have been good. I would stay at this hotel again if I wanted to be near the airport - we used the shuttle as we dropped our rental car off the night before (worked out great).

I"m very big on reviews before a booking, which is why I'll be very detailed as to why the 5 stars. I arrived earlier than the check-in time. The manager (Chris) was extremely helpful and reached out to house keeping to expedite my room availability. I waited less than 20 mins. During my time there, there was a night that I called the front desk as asked if they had chocolate milk in the vending machines. After being informed they didn't, I was offered a shuttle ride to the 7/11 next door. Mind you, it was past 1AM. Breakfast was great. They had a variety of bagels, toast, croissants, sausage, eggs, home fries, yogurt, cereal, waffle maker, muffins. The hallways, elevators and public areas were very clean and well kept. There was no limit on the towels provided and staff was extremely pleasant. Upon departure, my flight was delayed and I was allowed to check out at a much later time, without an extra fee. I would highly recommend this place and definitely plan on staying her again. Not sure what other peoples expectations are, but I felt safe at all times. This place was AWESOME! Chris was AWESOME!

They let me check in early (super clutch) and the rooms were good. Only issue is as soon as I walked in, my allergies flared up like I sniffed pepper

This motel was surperb the rooms was really clean and cozy. The beds was very comfortable. Very good breakfast choice's. If you is in this area this the motel to go to definitely.

Staff was super friendly... breakfast was great. Thanks for a great and safe night of sleep! 🙂

I flew in and got a room because my BF had classes at Fort-Gregg Adam’s for a promotion he was supposed to be released at 10:30 so i’d be gone by check out time. they changed their plans and he was released until 3:15pm I can’t remember her name but she works the morning/evening shift until 11pm she was amazing and helped ease my stress i was stranded for 4 hours she gave me a noon check out and then i went and ate and did some exploring around the town while she locked my luggage up and kept it safe for me so i didn’t have to care around for 4 hours!! the staff was all amazing and so extremely helpful! i was on the brink of tears and she helped ease my worries so much!!!

This is a decent place to reserve a room or two. I've enjoyed more than a dozen reservations here and..yes, the front desk is a bit of a hassle but, it all works out with a little bit of patience. The rooms are fairly decent all in all. You will certainly get your money's worth.

Missed our flight!! Needed a place to spend the night and fly out in the morning.

King, Suzette, and Nathaniel took excellent care of us.

Clean room, (nice size fridge, coffee maker & microwave in the room), hot breakfast, free shuttle, fabulous customer service. What more can you ask for?



Would recommend staying here if you need to be 5 minutes from the airport.

For the price I was shocked at what all came with it. The staff is knowledgeable and polite, the rooms are clean and well kept, its quiet as a mouse inside and outside the place, the beds sleep comfortably, and the breakfast bar was amazing. I highly recommend!!

This was my first stay at this hotel, and I have to say I was quite pleasantly surprised. The staff we had the pleasure to interact with (shoutout to Emmanuel, Chris, and Edward) were engaging, kind, courteous, and attentive. The room was clean and, minus the microwave, had all the amenities of a higher-end (and waaaaay more expensive) hotel. There was a full breakfast bar that was hot and well stocked. The hotel is near the airport and very close to shopping and restaurants. Don't have anything bad to say here, so we'll definitely be back!

A wonderful experience from the start of checkin. Front desk most helpful, friendly, and showed desire to make our stay pleasant. Room was nice...bed, pillows, and shower were excellent. Had a solid night of rest. A good breakfast for the hurried travelers.

This is quite a basic property. The check-in process was smooth. The room was assigned on second floor close to the elevator. The bed quality was quite basic with the bed springs being felt. The bathroom had quite basic functionality. However, for the price point, it was ok for us to stay for one night as we were passing by Richmond.

Staff is very helpful! Kind, courteous. Love everything about this hotel. Comfortable beds. Quiet. Love how the bathroom is set up.

Comfortable, but hard to get help from staff (no English). EXCEPT evening front desk person SHERRY who is a jewel! Goes overboard to help you and is wonderful. Give her a raise!!

It was $120 and everything else was $160 and up with 4+ reviews. Staff were incredible. Saw that breakfast got bad reviews, but it wasn't bad. Eggs, sausage, hash, bagels, toast and yogurts. Hotel is dated but they do a good job cleaning. Our room was dated as well but clean. Now for the reason for the 4 and not a 5-star. Bed was horribly uncomfortable. Mattress is on a wooden frame(no box spring) Anytime either us moved the other felt it. The wooded bed frame stuck out on the corners and I whacked my shin on one. I was able to pad the two corners out with towels lol.

I was very pleased with this hotel. I loved the shower. The gel and the shampoo. OMG it has this wonderful citrus scent. I absolutely loved the smell on my skin . The breakfast 🥞 was wonderful. Lots of options and there were 2 wafflers. I love Belgian wafflers. I was very happy with everything.

I arrived a day later then I was supposed to and the GM yesterday afternoon knew I had to wait 4 plus hours to check in. I was already up for over 24 hours waiting to arrive to VA. He was kind and accommodated me so I didn’t have to wait in the lobby for 4 hours. I went and then checked in yesterday got some rest. Rooms are clean , bed is comfortable. Hotel is quiet. I got what I paid for.