My only complaint is the water pressure. The water was plenty warm/hot, but it just trickles. Decent bed, room size, breakfast food availability.
The lack of two Queen beds was a bummer…but the room did come with two landline phones which easily gives this hotel 5 stars. I passed the room keys on to my brother and his wife for their anniversary celebration. It’s been confirmed that the two landline phones (one between the 2 full size beds, and one on the desk) have played a huge role in a successful 12 year anniversary for them.
We stayed at Best Western Plus on Jan 23, 2021. We reserved a king size, pet friendly room and were so impressed. The room was neat and VERY CLEAN. Loved the white coverlet on the bed. The bathroom was a good size and the shower was great (we hate tubs). We will definitely stay here again! Thank you!!!
Unfortunately my car broke down as I was passing through. So being from out of town, I was exhausted, with 3 kids, ready for rest. I really enjoyed my stay! My room was clean. Staff was nice. They have a shuttle that took me to Walmart to get all we need for out unexpected stay. Nice continental breakfast, delicious waffles! There's a man, I hope I'm getting his name correct, Mr.G, I believe. He older, very kind. Oh my Gosh, I was so grateful for his kindness. Front desk man, I don't remember his name, I'm sorry. He had a beautiful chocolate complexion, tall. He too, was very kind to me and my children. Because of how pleasant and affordable my stay was, I would for sure come back!!!
Not a bad hotel for the price. Coffee and breakfast was terrible but the room was clean if a bit run down. Shuttle service and hotel staff were great.
Perfectly fine for our one night stay. Room was clean, and front desk staff were very nice. A couple of little things could use some refreshing, like some handles had rust, and the hallway was a little stale. But overall a fine stay.
Wonderful hotel. Rooms were clean. Breakfast was very good. They provide coffee and juice 24 hours a day and the staff are super friendly.
Front desk staff was friendly and welcoming. It was a brief one night stay before early morning flight due to it's close proximity to airport. Room was decent. Walls and doors were thin, so not the quietest if you have noisy neighbors.
Very nice place to stay. Hotel staff are amazing,helpful and friendly. Very clean hotel with lots of parking. Only hotel I have been to in 2 years who still do daily cleaning of the room. Should have 5 stars for the above and beyond customer service.
Cozy & Clean. The young lady at the front desk was very accommodating even tho she worked for 30 minutes attempting to make me a key due to faulty equipment
Stayed here while doing a job at the airport, got a good rate through Priceline. The hallways were a bit concerning, but the room my husband and I got was decent. Bed was a bit hard for my tastes, but I'm also a picky sleeper and my husband had no issues -- if you're not as fussy as me, the bed is likely just fine. The water pressure in the shower could've been better, but we never had an issue with hot water.
Only actual problem was that a previous occupant of our room had been a smoker. The room itself smelled fine (a credit to housekeeping) until we turned on the A/C, which I know can be tricky to clean. The night clerk did offer to move us, but we declined because we were already settled and tired.
Sherry is the sole reason I am writing this review. She is the absolute BEST. She is attentive and cares about the guests. Helped me get linens for the pullout and knew exactly who I was when I called after leaving an item my room. Sherry deserves a raise and promotion. Thank you for making my stay enjoyable!
I have stayed at this hotel multiple times. There is a courtesy, cleanliness, and consistency that is rare to find in hotel experiences these days. The management an staff are prompt in helping the customer whether it is parking, hotel stay, amenities, etc. The breakfast is more than just a bit of continental foods, eggs, potatoes, sausage, fresh fruit, yogurt and the list goes one.
I would recommend this hotel to anyone that stays in the area.
Great experience that was cost friendly and immaculate. The cleanliness was a wonderful characteristic and it was cozy as well. Location is nice!
So I thoroughly read reviews for at least 20 hotels before settling on Best Western. I needed something close to the airport because we had a 6:45am flight the next morning.
When I went to check I was told the system was down and they couldn’t check me in. I was told they should be able to check me in shortly. I waited and checked back about 20 minutes. Systems still down. Well, by now there are about 5 or 6 other guests waiting. We were all super tired and just want to get some sleep. We were all patient and understood. I had already checked out the other places, so I knew this would have to be it.
The manager decided to go ahead and take our id’s and check us in when the systems were up and running. My family was able to get a great night sleep. The room was clean and spacious enough for our short stay.
**Things happen. It’s all how you deal with it. Everyone was nice and patient.
We’ll definitely stay here again.
I had a great experience at this hotel they picked me up at the airport and brought me back to the airport five star customer service all the way I would highly recommend this hotel to stay at. Chris and the staff were very friendly and I would definitely recommend you stay here.
The service here is amazing. The front desk, was truly A1. We had a 16hour delayed flight to NY and was forced into sleeping at a near by hotel "Best Western Plus Richmond Hotel". The Front Desk handled the exhausted, starved and frustrated passengers with grace and understanding. They were knowledgeable of close by food areas etc. The resort was clean, the food in the recommended restaurant was great. I loved every minute here. Thank you for making our night and made it better!
We stayed one night at this hotel before returning home after a vacation. The staff at the desk were very friendly and so was the shuttle driver. The hotel is a bit dated and the rooms a little small, but they were very clean, the beds were comfortable and the bathroom amenities good. The price was very reasonable. We rented 2 adjoining rooms since we have 2 adult children. This was convenient. We had an early flight, so didn't get to enjoy breakfast, but were able to grab a cup of coffee which was great. The breakfast area was clean and I think the breakfast would have been good. I would stay at this hotel again if I wanted to be near the airport - we used the shuttle as we dropped our rental car off the night before (worked out great).
I"m very big on reviews before a booking, which is why I'll be very detailed as to why the 5 stars. I arrived earlier than the check-in time. The manager (Chris) was extremely helpful and reached out to house keeping to expedite my room availability. I waited less than 20 mins. During my time there, there was a night that I called the front desk as asked if they had chocolate milk in the vending machines. After being informed they didn't, I was offered a shuttle ride to the 7/11 next door. Mind you, it was past 1AM. Breakfast was great. They had a variety of bagels, toast, croissants, sausage, eggs, home fries, yogurt, cereal, waffle maker, muffins. The hallways, elevators and public areas were very clean and well kept. There was no limit on the towels provided and staff was extremely pleasant. Upon departure, my flight was delayed and I was allowed to check out at a much later time, without an extra fee. I would highly recommend this place and definitely plan on staying her again. Not sure what other peoples expectations are, but I felt safe at all times. This place was AWESOME! Chris was AWESOME!
They let me check in early (super clutch) and the rooms were good. Only issue is as soon as I walked in, my allergies flared up like I sniffed pepper
This motel was surperb the rooms was really clean and cozy. The beds was very comfortable. Very good breakfast choice's. If you is in this area this the motel to go to definitely.
Staff was super friendly... breakfast was great. Thanks for a great and safe night of sleep! 🙂
For the price I was shocked at what all came with it. The staff is knowledgeable and polite, the rooms are clean and well kept, its quiet as a mouse inside and outside the place, the beds sleep comfortably, and the breakfast bar was amazing. I highly recommend!!
A wonderful experience from the start of checkin. Front desk most helpful, friendly, and showed desire to make our stay pleasant. Room was nice...bed, pillows, and shower were excellent. Had a solid night of rest. A good breakfast for the hurried travelers.
A nice hotel staff polite and friendly check in quick and easy.
The location even though your near too Richmond airport it’s still a quieter location there are restaurants that are walkable etc.
The room modern spacious wood floors and ceramic in the bathroom I do find in a hotel carpets seem to be overrated.
You do have a outside pool which I got there late and didn’t use.
Breakfast was great full service breakfast with hot food everything you needed they have.
All in all a good all round service look forward on going back.
The desk clerk Chris was very nice and all the staff. The room was extremely clean, comfortable and quiet. I really enjoyed my stay here. I will definitely come back again.
Clean hotel with free Juice/Coffee/Tea 24/7. Rooms were quietn clean and well appointed. Friendly and helpful staff always available for event the oddest needs.
I can't think of one thing I was disappointed with!!!!.
We did check-in Sunday September 19th around 545pm... Sherri was amazing and awesome and perfect and informative and kind while checking us in!!!!! Ill be back for sure!!! The man that drove the shuttlevwas also top shelf!!! We hadn't seen our daughter for a few years and leaving made us all cry but Sherri made it better for sure!!! Thank you all...
This is quite a basic property. The check-in process was smooth. The room was assigned on second floor close to the elevator. The bed quality was quite basic with the bed springs being felt. The bathroom had quite basic functionality. However, for the price point, it was ok for us to stay for one night as we were passing by Richmond.
Nice place to stay. Great for the price. Good breakfast. Hot breakfast with plenty of protein. The entry and exit to the hotel is inconvenient. The side entrances have super loud crashing doors. Otherwise you have to walk to the center of the building to go anywhere. But seriously, other than that, I really liked everything about this place.
Staff is very helpful! Kind, courteous. Love everything about this hotel. Comfortable beds. Quiet. Love how the bathroom is set up.
Comfortable, but hard to get help from staff (no English). EXCEPT evening front desk person SHERRY who is a jewel! Goes overboard to help you and is wonderful. Give her a raise!!