The walls were very thin, so we could hear our neighbors very clearly. While trying to fall asleep the room above us had girls laughing and squealing and running around. Then at 2am I woke up to the room next to us having VERY loud sex (ie distinctive noises from the female partner and lots of bed-banging on the wall). I don’t expect something different from the other guests because a hotel is where you go to get away and have fun, but I wish the wall were thicker so we can have our own relaxing getaway. The breakfast was good and bad. The buffet area was small so it was very crowded. They had a good variety but had trouble keeping up with demand, so a lot of it was constantly out. Their sausage was gross, the pancakes were dry, and potatoes cold. When they switched the potatoes to hash browns, those were better and their bacon was good. They also gave out to-go boxes which was nice. My husband also said he likes the scrambled eggs (both types; one was just regular scrambled eggs and one had cheese and seasonings). Also to get anywhere you had to go outside, so that kinda sucked since it was cold this morning. Overall not a great experience and would not like to repeat again.
I only use this place for parking. I drove from El Paso to Phoenix to take a cheap flight. I looked for a good parking lot and I found Double Tree a very good option. The service was kind and fast. The shuttle super fast this time. They have cameras for surveillance and the place looks fine.
Very clean suite. Customer service was very good as well. Convenient to the airport with a free shuttle that runs 24 hours a day. Nice pool too. Decorated nicely.
Wow! The only hotel I have ever walked around in without my socks on! So clean! Everything seemed brand new, the staff was VERY helpful, breakfast was nice, 6 kinds of fresh fruit, granola, Turkey & pork sausage, 4 kinds of toast, eggs, waffles etc. Room service served me the best chicken strawberry salad I have ever eaten for dinner!! Not a single wilty leaf. The room was comfortable, and well appointed, the mattress seemed a little older than the room but it was super comfortable anyway. I loved my stay.
A bit of a departure from your standard DoubleTree. Open air "atrium" in the center makes it feel more like an Embassy Suites. On-site restaurant serves an impressively (surprisingly?) great steak.
Nice hotel, very friendly and helpful staff. Like to add a Thank you to Fransisco & Jeanette, who both were very helpful on our arrival. 👍
Great room, great service, great over all experience. We stayed during the week with our family of 4. We didn't have to worry about any loud or parties or guests. I would stay here again for sure.
Front desk staff was friendly and helpful. We were given delicious warm cookies when we checked in. The king suite we were in was spacious and very clean. We took advantage of the room service and were very pleased with the food. We will definitely stay here again.
Newly remodeled and it is very comfortable in rooms. Great beds and non tub showers. Out door walkways show age. The lobby and food was very good
Great hotel ! Very close to airport with shuttle. Recently renovated! Very nice!
My flight was cancelled and I knew I could walk to this location, so it was an easy decision. And then i got put in the back on the ground floor between the employee breakroom and about 30 cleaning carts. The room was okay, but the experience was second rate at best.
It was really nice being completely ignored at the front desk until I left to find another hotel to stay at. I guess getting cookies delivered to the front desk is more important than helping someone get a room
Chose this place randomly and was not dissatisfied! The room was so epic. My son loved that it had a hide away sofa bed as well. A little separate room and a little kitchen area. This place is so fancy! I will for sure be back. The staff was super nice too! Breakfast was tasty. All around i am quite eased with my staycation choice.
Best deal ever, you are greeted with a smile & they provide great customer service. During check -in they give you warm cookies. we loved our stay here for the night. Even though we did not have time to get into the pool we are planning on staying here in the future. The rooms are very very clean and they are very spacious, the bed was super comfortable.Not to mention that the Free Breakfast was delicious everything was freshly made and clean.
Staff outstanding, rooms clean and loved separate bedroom and separate living room space. Beautiful pool area and restaurant had excellent food. I was very impressed with this Hilton. To be honest I stayed at a Marriott night before, paid more and not even comparable to the wonderful stay at Hilton!
Staff was excellent, and I was shocked to see how big this Hotel was. 6 floors with 2 Elevator, a pool and 1 Laundry Room. Also a Restaurant and a Bar. At Breakfast they serve a Buffet style. Get there early, But the Hostess was Super sweet.in fact all were.
Its close to the Airport and not too far from the City.
Hotel interior and room was nice despite the slightly dated exterior. I was extremely comfortable in my small suite. Staff was nice and I enjoyed the pool. Super convenient to airport and stores. I recommend!
Adequate and clean, outdoors much of it. In summer a bit hot. Fairly Stark rooms with a very small but clean bathroom. Good bedding and nice to have separate room from bedroom. Fridge and microwave definitely a plus.
Stayed for 2 weeks. A nice home away from home vibe to the place. Close to the airport, large comfortable room, pool was in the middle of the courtyard, lovely buffet breakfast. Staff were friendly & accommodating. If you're a smoker, you can do so in the outdoor areas in the hotel, don't do it in your room though. Overall recommended hotel.