For the price, it’s a great hotel. Check in process was fast. TV was good. Room was clean. Beds were comfortable. Staff was very friendly and helpful too.
got a room on line... room tv was frozen on so requested another room and got one. room tv and froze on so I couldn't turn it off. air conditioning wasn't working .they sent a gentleman up and he unplugged the tv and turned off the air conditioner. said it would work if it restarted. nope! Got up to shower no towels. Got in shower body hair in shower. After shower noticed numerous roaches in and on sink. . Never coming back!
Breakfast was great, bed was comfortable, staff was nice, room was clean! They were very helpful because I am new to Houston! I had a great stay!
The water in the shower was cold, found a burrito behind TV stand (moved to unplug per desk staff to get signal), no remote in room (had to retrieve from desk), sofa dirty on cushion and under pillows, booked Country Inn, had to stay here and staff had to go next door to check reservation despite their setup of putting all guest in one property. Drywall broken at windows and patches not even the same color as rest of wall. Breakfast is a muffin or granola bar per desk staff with nothing to drink. They do offer a self serve coffee (if coffee is available for self service breakfast should be as well. Covid is not an excuse as multiple people touch coffee dispenser. This property should be checked on by comfort suites corporate. I may be particularly specific but I am a former guest services rep (desk staff) and my roommate is a former member of housekeeping for this brand. She was disappointed in the way the bed was tucked.
Nice room nice and spacious got an ok rate on the choice ap no complaints here
Daisy was very professional ,patient and very helpful and doing her job . Would recommend her for any position in management .
Stayed in room 310 towels was full of hair in towels. Night staff was not concerned with my issues. Water doesn't drain so you showing in standing water. Pose to be breakfast all it was was some cold vending machine muffins. I really want my money back 😭😭😭😩😩
Had a great time! The breakfast was great. The rooms were clean, shower and bathroom especially. Had a great 3 day stay!
Beds are really clean, I absolutely loved my stay. Staff was really nice. The breakfast was amazing too. This is a great place to stay if you live in a remote place like me and need to stay somewhere before your flight internationally. Price is very reasonable too.
Comfortable room, clean. Definitely great for the price!
Rooms were clean, best part was the free shuttle service to the airport. I didn’t have to worry about that like I usually do at other airports.
Wow, it’s amazing how for such a low price you get such great service! Clean rooms, amazing WiFi, great breakfast food, caring staff!
Rooms were very spacious. Everything was clean. Breakfast was great. It’s a great choice for businessmen.
Amazing staff. Place is a little dated
DO NOT STAY HERE!!!!! The room was disgusting, needs lot of work. But the worst part is that I got FREAKING BED BUGS the day after staying here!
Ashley was amazing, she’s the receptionist and man she’s so nice. The food was great and the free beer was even better, over all her kind ness made it all worth it.
I stay here in January 2020. It provides good room, good price and good service.
Nice quiet place and very clean and the cafe is good for breakfast and lunch and dinner !!!
They must have hired new people to work the front desk. Other reviews said the people at the front are nice and friendly, well that was the totally opposite for me. First off had to wait over 5 mins standing at the desk before the guy finally came back from the back watching tv. I do not know what he was watching but the volume was maxed out. When he finally got up and walked to the desk he acted like a bump on a log. Secondly when I had to go back down to the desk the something happened again. So it proves it is a normal occurrence for the type of service this place has. Next thing is the refrigerator was not working and completely full of water. Every try was filled with water and smelled terrible. Last thing their website is falsely advertised, they charge for parking per night. Will not be coming back to this establishment.
Doris is absolutley horrible, she tried to scam my cash money after my husband already paid for the room. She said I couldn't pay with my card, it was in file that I had to pay cash. Every time I talked to her she told me something different. We have stayed here the night before our flights aincr 2015 and I cant believe this is happening now.
The parking lot is terrible. Super crowded so if you have a big vehicle be careful. Hotel was just fine and very convenient for the people flying into the airport. Shuttle to and from the airport
Very comfortable Separate bedroom from sitting area. Had separate kitchen area. Only complaint wasn't easily accessible
Excellent rates. The lobby is up to date and it looks like the rooms need some updating. Quiet and close to the airport. I'd stay again.
Very good over all. Room is big n comfortable. Good staffs very polite n humbled. I'm very impressed by them while I'm visiting the state for first time
Not the worst comfort suites I’ve been in, not the best either. The young man at the front desk was friendly and the room was clean. It definitely could use an update but like I said it was not the worst room for a comfort suites. They should however not fill their parking lot with too many park and fly customers.
I stayed in this hotel last night (May 8th, 2019) in room 101, and I had one of the most traumatizing experiences. I woke up in the middle of the night itching with bug bites all over. I quickly got out of bed and saw multiple BED BUGS scurrying around the sheets. How horrifying.... I then proceeded to the shower where BROWN water came out. Please please be warned. This was a HORRIBLE experience.
Management barely apologized; they offered a refund on my room and 2 free mini hotel lotion bottles ??? Did they want me to rub that cheap lotion on my bug bites? Now I am in the process of heating all of my clothes to make sure I don’t bring any bugs home. :(
Same good old service. Saw that lobby and corridor area Carpet had changed but the rooms still have the same Green once.
Still the Best option around.
Another visit. This time room 103. Fast service. Other than carpet, everything is perfect.
It might be my 5th stay. If the rate is good, that’s the property I want to stay always.
Room’s carpet is becoming old, at least in the 1st floor rooms.
Other than that it’s perfect place before or after the flight.
Few good option nearby to eat.