Comfort Suites Bush International Airport

Comfort Suites Bush International Airport

Unavailable
1 2 3 4 5
Good
2.8 miles from IAH
15555 John F Kennedy Blvd, Houston, TX, US

Overview

3.7

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Address
15555 John F Kennedy Blvd, Houston, TX, US
Google Map
Comfort Suites Bush International Airport
1 2 3 4 5
Good
15555 John F Kennedy Blvd, Houston, TX, US

Amenities

Google Reviews

3.7
Good
1 2 3 4 5
(Based on 366 reviews)
Brady Redford
1 2 3 4 5
This is one of the worst hotels that I have ever stayed in. Our room smelled musty and like smoke. We do not smoke and this is supposed to be a smoke free hotel. Th front desk attendant was not helpful and had no idea what he was doing. This place does not deserve even 1 star. We could not get our money back or we would have left to find better accommodations. We will never stay in another Comfort Suites hotel! 😡😡😡
Diana Vargas
1 2 3 4 5
Doesnt deserve stars honestly was given two rooms with bed bugs disgusting. rooms 110 and 115 please dont go here . i have bites all over my body.
desi shedrick
1 2 3 4 5
Room size is very good and bathroom is good size as well. Staff doesn't have company shirts and not at the front desk at many times. Key cards not working after repeat visit to the room. Staff did know how to use the printer. TV remote control stopped working and even the TV buttons don't work, the staff suggested to unplug it to reset it but the TV is mounted to back and there's no way to get to plug . The remote is not even the same brand as the TV itself.



Even at check in nothing was explain about breakfast or WiFi or even check out times. It seems like they don't really care and even the men's bathroom had urine still in the toilet. The hot water hasn't worked since we check in this place and this is unsatisfied thing for staying in hotel. Plus the dryer for clothes doesn't dry your clothes all the way.
Williams Kenneth
1 2 3 4 5
I have stayed in many comfort inns but this one was very disappointing. The elevators in the place did not work and that did not seem to be a concern for the well-being of those who have handicap issues. The management never came out to explain to people exactly why or what could be done to help those people who were handicapped and could not accept their rooms on the upper floors. Never did get a credit for that room being on the third floor and no elevator. Unfortunately they weren't very many other hotels to choose from because it was doing the evacuation for hurricane Ida in September of 2021. Unless things change around the hotel I would not recommend it to anyone. Save your money and get something better.
Oskar Funes
1 2 3 4 5
Abismal compared to the comfort we stayed in Miami. Buildings old, smells of tabacco on hallways, breakfast is the equivalent of a kids meal (milk has to be asked for at reception) it ends early at 9 am. We have to run the A/C at max and still room feels warm at times, Wi-Fi barely worked the first day with very low signal then it disappeared and we had to login to the free one from the neighboring hotel. The TV has like 20 channels and in the second night it's just stuck in a channel literally, we can't even turn it off cause it won't respond to any command from the remote or side panel buttons, we had to sleep with that screen on all night. Also there are no restaurants or entertainment in this area.
Mary Cisneros
1 2 3 4 5
Really Nice place to stay close to Airport.

Great costumer service!! Clean rooms. Highly recommend 😊 Enjoyed the jacuzzi to the fullest ❤️
Shawnda Guidry
1 2 3 4 5
My severely handicap mother in law had to be carried up the stairs for us to stay. They did not have a first floor room and the elevator is broken. We were not made aware of this and was told we were not able to cancel our room upon checkin. It was super hot because they had all the A/Cs in the hallways turned off so climbing the stairs was even more miserable. The room was hot. The bed was hard. There was trash left in the room. This was literally the worst stay I’ve ever had.
Cora Dyes
1 2 3 4 5
Affordable pricrs close to airport was exactly what I was looking for. The airport shuttle was also convenient breakfast nothing exciting but ok
Tillman Dillon
1 2 3 4 5
Awesome service . very clean hotel ty guys ill be staying here more often
Abidai Dozal
1 2 3 4 5
Well not much to say , need more atención on the maintenance , room need some work done , new carpets , new door on the rooms , I guess new shower ,, I’m not a profesional !!

But hotels are my house most of the time I satay on hotels ,,, look Confort Suites are one ☝🏼 of my favor hotels ,, thanks and hopefully you guys take acción on that ,, may be you guys are going to invest little be of money but you guys are to keep everybody happy 😃 👍
richard green
1 2 3 4 5
Clean and nice. And fair price, free shuttle service to airport
melanies alphabet
1 2 3 4 5
Loved the staff front desk was especially nice and helpfull I think her name was Nina and comfortable bed!
Raquel Sweat
1 2 3 4 5
The bed is so comfortable! Very nice and clean.
Michelle Henes
1 2 3 4 5
Terrible experience would give zero if I could. Our family along with another got in late only to find that our rooms that were supposed to be 2 beds got reduced to 1 plus a pullout...no discount, no help take it or leave it. Fine we had to take it because of time of night. When we get to our rooms the pullout in our room was never cleaned with used dirty sheets. In the other families room they open the door to find this (see picture). They say you get what you pay for and while this is a cheaper hotel there are many options just as cheap and I personally would and will use those other options in the future. Was supposed to be a country inn and suites which is usually better quality. Well not this one. Stay away!!!
David Starnes
1 2 3 4 5
I finally figured out the lights are activated with pass card "key". Unfortunately, there was a man snoring next door and I could hearhim right through the walls. Overall, decent, and it felt clean.
Ed Severson
1 2 3 4 5
Very nice large room! Weather nasty - have t fill toilet from sink - suspect water line frozen. Nice place, would stay again
Ninjara Audios
1 2 3 4 5
So Google wants to know what I think about comfort suites in Houston Texas on JFK boulevard. So I booked my room ahead of time and made the reservations I drove to my destination 6 hour drive. Only to arrive and find out that my room was canceled but charged my card and took my money so I paid twice told me that my money would be returned back to my car I I have not yet to see that. I asked her the front desk clerk why could there be not a email that could have came to me while I was on the highway so I would have been aware that my room had been canceled due to XYZ.he agreed that that is something that should have happened but it did not he's been apologized and try to further explain getting us the managers number so that we may contact the manager. So the next day we contact the manager the manager says oh he's new and we've been trying to train him but I see he just doesn't get it he clicked the wrong link so then the manager promises to return the money I'll keep you posted.
Jessica Burnett
1 2 3 4 5
So... the hotel.lobby is very nice and very clean.. the room is clean and suitable for 1 short stay if nothing else is available.. the phone inside of the rooms had no cord for the phone jack, so you can't call the front office, you have to go directly to the front desk if you need anything.. the lighting is dim and one of the mounted lamps was not working properly.. no lightbulb..
Tonya Harvey
1 2 3 4 5
I'm a Choice member and I was so disappointed in this hotel. Choice standards are better than this. This hotel needs to be revamped inside and out.
Samuel Pruett
1 2 3 4 5
I could not belive that I literally waited 22 min for the front desk clerk to show up just to check me in. She said she was helping the hotel next door with a customer problem. I asked why she didn't leave a note or answer the phone... anything to indicate to her own customers what was going on. This was by far the most unprofessional I've been treated when trying to check in. She didn't even apologize until I told her that it would be nice to at least get that. I travel Monday to Friday for work and there are so many other hotels in the area. I'm going to stay there from now on.
Rob Butterworth
1 2 3 4 5
Nice clean hotel near the airport there isn't much to eat right around there but there are a few things within walking distance there's a little Mall
Gonzalo Conde
1 2 3 4 5
The rooms are very spacious and the staff is helpful and kind. Its located close to the a bus stop that allows to take an almost direct bus to downtown Houston. Ideal for tourism.
cj moses
1 2 3 4 5
A very sub par hotel with minimal amenities. I booked the room early, paid arrived and waited an additional 30 mins to be checked in. Like a previous review stated the interior was inferior, bathroom had one towel for two adults, cheap bar soap and upon check out we were rushed.
Jessica Burnett
1 2 3 4 5
So... the hotel.lobby is very nice and very clean.. the room is clean and suitable for short stays.. the phone inside of the room has no cord for the phone jack, so you can't call the front office, you have to go directly to the front deck if you need anything.. the lighting is dim and one of the mounted lamps is not working properly.. no lightbulb..
Hasan Lewis
1 2 3 4 5
Following up on my last post. I talked to an employee Dec 18 that stated the manager will go to the bank to deposit my $60 deposit money, and he didn’t do it. Talked to an employee Dec 19 that said allegedly the manager was headed to the bank to deposit my money that day. Still haven’t received a dime. Don’t say your going to do something and don’t do it. The manager at this location is a certified con artist at this point. A manager that can’t manage shouldn’t be working at this location so close to the airport.
Ing Velez
1 2 3 4 5
Cable signal busted, noisy fridge, everything else is ok. Great prices. Free shuttle to IAH.
brandi glossup
1 2 3 4 5
So far so good had to wait and hour at the airport for the shuttle.
Martin Quezada
1 2 3 4 5
Front counter was polite and friendly. Rooms were clean and well tended. Will be coming back in any future company trips. ;)
Muskaan Rana
1 2 3 4 5
OMG DO NOT STAY HERE hairball and wet stains on the bed !!!!!!!! BLOODSTAIN ON THE BACK OF THE PILLOW worst experience ever!
Parc
1 2 3 4 5
The recepcionist Jennifer was very kind and caring to me. Really great staff and comfortable bed. Would absolutely recommend!
Keyana Parker
1 2 3 4 5
For the price, it’s a great hotel. Check in process was fast. TV was good. Room was clean. Beds were comfortable. Staff was very friendly and helpful too.
A Google User
1 2 3 4 5
got a room on line... room tv was frozen on so requested another room and got one. room tv and froze on so I couldn't turn it off. air conditioning wasn't working .they sent a gentleman up and he unplugged the tv and turned off the air conditioner. said it would work if it restarted. nope! Got up to shower no towels. Got in shower body hair in shower. After shower noticed numerous roaches in and on sink. . Never coming back!
Marcus Sanchez
1 2 3 4 5
Breakfast was great, bed was comfortable, staff was nice, room was clean! They were very helpful because I am new to Houston! I had a great stay!
Keisha Williams
1 2 3 4 5
The water in the shower was cold, found a burrito behind TV stand (moved to unplug per desk staff to get signal), no remote in room (had to retrieve from desk), sofa dirty on cushion and under pillows, booked Country Inn, had to stay here and staff had to go next door to check reservation despite their setup of putting all guest in one property. Drywall broken at windows and patches not even the same color as rest of wall. Breakfast is a muffin or granola bar per desk staff with nothing to drink. They do offer a self serve coffee (if coffee is available for self service breakfast should be as well. Covid is not an excuse as multiple people touch coffee dispenser. This property should be checked on by comfort suites corporate. I may be particularly specific but I am a former guest services rep (desk staff) and my roommate is a former member of housekeeping for this brand. She was disappointed in the way the bed was tucked.
Keisha Williams
1 2 3 4 5
The water in the shower was cold, found a burrito behind TV stand (moved to unplug per desk staff to get signal), no remote in room (had to retrieve from desk), sofa dirty on cushion and under pillows, booked Country Inn, had to stay here and staff had to go next door to check reservation despite their setup of putting all guest in one property. Drywall broken at windows and patches not even the same color as rest of wall. Breakfast is a muffin or granola bar per desk staff with nothing to drink. They do offer a self serve coffee (if coffee is available for self service breakfast should be as well. Covid is not an excuse as multiple people touch coffee dispenser. This property should be checked on by comfort suites corporate. I may be particularly specific but I am a former guest services rep (desk staff) and my roommate is a former member of housekeeping for this brand. She was disappointed in the way the bed was tucked.
Arrowhead Plaza Home Office
1 2 3 4 5
Nice rooms and a nice Lobby.

And by the way there big the rooms that is.
Jacquelin Summers
1 2 3 4 5
Nice room nice and spacious got an ok rate on the choice ap no complaints here
James Brown
1 2 3 4 5
Daisy was very professional ,patient and very helpful and doing her job . Would recommend her for any position in management .
Marlon Butler
1 2 3 4 5
Stayed in room 310 towels was full of hair in towels. Night staff was not concerned with my issues. Water doesn't drain so you showing in standing water. Pose to be breakfast all it was was some cold vending machine muffins. I really want my money back 😭😭😭😩😩
Kylie Simpson
1 2 3 4 5
Had a great time! The breakfast was great. The rooms were clean, shower and bathroom especially. Had a great 3 day stay!
Elizabeth Hathlisberg
1 2 3 4 5
Beds are really clean, I absolutely loved my stay. Staff was really nice. The breakfast was amazing too. This is a great place to stay if you live in a remote place like me and need to stay somewhere before your flight internationally. Price is very reasonable too.
Elizabeth Hathlisberg
1 2 3 4 5
Beds are really clean, I absolutely loved my stay. Staff was really nice. The breakfast was amazing too. This is a great place to stay if you live in a remote place like me and need to stay somewhere before your flight internationally. Price is very reasonable too.
Christopher Landry
1 2 3 4 5
Comfortable room, clean. Definitely great for the price!
Jim Baker
1 2 3 4 5
Rooms were clean, best part was the free shuttle service to the airport. I didn’t have to worry about that like I usually do at other airports.
Aaron Gonzales
1 2 3 4 5
Wow, it’s amazing how for such a low price you get such great service! Clean rooms, amazing WiFi, great breakfast food, caring staff!
Alejandro Garza
1 2 3 4 5
Rooms were very spacious. Everything was clean. Breakfast was great. It’s a great choice for businessmen.
Les Harper
1 2 3 4 5
Amazing staff. Place is a little dated
Avery Greene
1 2 3 4 5
DO NOT STAY HERE!!!!! The room was disgusting, needs lot of work. But the worst part is that I got FREAKING BED BUGS the day after staying here!
Jozzie Antonite
1 2 3 4 5
Ashley was amazing, she’s the receptionist and man she’s so nice. The food was great and the free beer was even better, over all her kind ness made it all worth it.
Steve Lin
1 2 3 4 5
I stay here in January 2020. It provides good room, good price and good service.
Blake Cabaniss
1 2 3 4 5
Nice quiet place and very clean and the cafe is good for breakfast and lunch and dinner !!!
C
1 2 3 4 5
They must have hired new people to work the front desk. Other reviews said the people at the front are nice and friendly, well that was the totally opposite for me. First off had to wait over 5 mins standing at the desk before the guy finally came back from the back watching tv. I do not know what he was watching but the volume was maxed out. When he finally got up and walked to the desk he acted like a bump on a log. Secondly when I had to go back down to the desk the something happened again. So it proves it is a normal occurrence for the type of service this place has. Next thing is the refrigerator was not working and completely full of water. Every try was filled with water and smelled terrible. Last thing their website is falsely advertised, they charge for parking per night. Will not be coming back to this establishment.
Natascha Martin
1 2 3 4 5
Doris is absolutley horrible, she tried to scam my cash money after my husband already paid for the room. She said I couldn't pay with my card, it was in file that I had to pay cash. Every time I talked to her she told me something different. We have stayed here the night before our flights aincr 2015 and I cant believe this is happening now.
Mirna Arriaga
1 2 3 4 5
The parking lot is terrible. Super crowded so if you have a big vehicle be careful. Hotel was just fine and very convenient for the people flying into the airport. Shuttle to and from the airport
Debbie Anderson
1 2 3 4 5
Very comfortable Separate bedroom from sitting area. Had separate kitchen area. Only complaint wasn't easily accessible
Theron Sherman
1 2 3 4 5
Excellent rates. The lobby is up to date and it looks like the rooms need some updating. Quiet and close to the airport. I'd stay again.
Ruth Wishme
1 2 3 4 5
Very good over all. Room is big n comfortable. Good staffs very polite n humbled. I'm very impressed by them while I'm visiting the state for first time
Angela Montgomery
1 2 3 4 5
Not the worst comfort suites I’ve been in, not the best either. The young man at the front desk was friendly and the room was clean. It definitely could use an update but like I said it was not the worst room for a comfort suites. They should however not fill their parking lot with too many park and fly customers.
Sam Cugini
1 2 3 4 5
BED BUGS

I stayed in this hotel last night (May 8th, 2019) in room 101, and I had one of the most traumatizing experiences. I woke up in the middle of the night itching with bug bites all over. I quickly got out of bed and saw multiple BED BUGS scurrying around the sheets. How horrifying.... I then proceeded to the shower where BROWN water came out. Please please be warned. This was a HORRIBLE experience.



Management barely apologized; they offered a refund on my room and 2 free mini hotel lotion bottles ??? Did they want me to rub that cheap lotion on my bug bites? Now I am in the process of heating all of my clothes to make sure I don’t bring any bugs home. :(
Aashish Rathi
1 2 3 4 5
05.03.2019

Same good old service. Saw that lobby and corridor area Carpet had changed but the rooms still have the same Green once.



Still the Best option around.



09.20.2018



Another visit. This time room 103. Fast service. Other than carpet, everything is perfect.



08.19.2018

It might be my 5th stay. If the rate is good, that’s the property I want to stay always.



Room’s carpet is becoming old, at least in the 1st floor rooms.



Other than that it’s perfect place before or after the flight.



Few good option nearby to eat.
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