If I could give no stars I would. To preface, I had a paid receipt for a reservation with the days very clearly stated. I came on the start day, got a physical ticket from the front gate (that stated the actual time and day I arrived) and came to pick up my car on the exact day and time on my reservation. When I got to the gate on my way out I was told that I not only stayed less days than I paid for (I didn't) but they insisted I also had to pay a "difference" of more than $50 to leave. I waited for an hour before any sort of manager decided to show up and let me out since from the beginning, all of my paperwork checked out and it was a very simple problem. For all the money this business is making on doing nothing, they should have all of this figured out so I don't have to prove I paid for a service for an hour when I'm trying to get home.
Camilla Bacelar de Araujo
Really good service! They are fast, professional and extremely cooperative. Third time using their services and we are completely happy with all we received. The drivers are really kind and always help with a big smile on their face. Thank you for everything guys! You are really good!
Excellent service by the shuttle driver, Randy. So friendly and professional, even in the madness of holiday travel. Thank you, Randy!
Couldn’t of had a better experience. Staff is extraordinarily helpful. Secure, safe lot and free shuttle 8 minutes to airport. Shuttle waiting upon return. Fast in and out. Had a spot for van life.
I came on a busy Friday morning , 12/13/19 at 5:20am And was greeted by they lovely Tabitha that you guys have working there . She directed me where to park and it was so easy . She sent a bus to pick me up right away and we were at the airport in less than 10 minutes . We will definitely choose Preflight from now on . She was the sweetest girl . Thank you guys for making my flying experience exceptional.
My husband and I always use this parking/shuttle service when we travel. This pAst weekend I went out of town and parked there. When I returned and got to my car I noticed the window on the passenger side was rolled all the way down. I checked to see if anything was missing but thankfully not was tampered with. So I have to say that the parking was secure👍
Competitive pricing, good bus service, was able to reserve a spot during holidays on a short notice.
My fiancee and I use their two Houston locations nearly exclusively. The pick up drivers are always friendly, the location is pretty convenient to the airport, price is not bad at all.
I have been always parking my car from last 1.5 yrs for my journey out of Houston and I am always satisfied with there services which keeps on pulling me back to this parking lot. Very supportive staff. I had missed my flight once and they were so kind to help me in this situation.
Downloaded the app, scanned it when we parked. Great price, great location, and good service. As an added bonus, the driver had KSBJ playing on our way back from the airport! Next time I need to park at IAH, I will use this service again 😉
Finally the Greens Rd got repaved with concrete! Service polite, friendly and quick --- you'll never need to wait for the shuttle! Highly recommended.
First time user, am mostly reviewing to remind myself to use again. $51 for almost a week of travel.
This place used to be so much better. First of all when getting back it took 30 mins for a shuttle to arrive for pick up. Then once we get to cashier to checkout the cashier was very rude. She got my blood pressure up and triggered my ptsd. Plus what happened to the free water bottles? I was so dehydrated from waiting outside in the Houston heat. I sure miss the service I got in Chicago.
I always use Pre-Flight when flying out of IAH. Everyone is always so nice & helpful. Busses are always clean & well air conditioned. I must share what happened my last flight. I left my backpack on the bus with some personal things including my wallet that had cash money & credit cards in it. (luckily I had my license in my pocket). However I called dispatch immediately when I noticed I left it. The driver hadn’t returned yet. They called me back within 15 minutes to let me know that the bag was turned in & I could come get it. I informed them that I was boarding my flight & wouldn’t be back for 2 days. They insured me that they would lock it up in the office instead of lost & found at the booth. I returned back at 1:00am 2 days later. I had no trouble at all receiving my bag & it was locked up in the office as they stated it would be. The inside contents of the bag hadn’t been touched, all my cash & everything else was still there. I am so appreciative of the staff there.
At first my experience wasn’t that great and I went to another airport parking. I dealt with the other airport parking for one week my experience with them was horrendous! So decided to give preflight parking another chance. The last two times I’ve used them it was excellent service. I would recommend them to anyone.
First time I used them, great service for the price. Def get valet totally worth it. Shuttle was fast will use again and recomend!
The shuttle service is pretty good, but their customer service could use a little work. On our way back to the parking lot the driver was was driving a little reckless in my opinion. We loaded and unloaded our own bags besides him handing them to us. Then after we loaded our vehicles we noticed he was still standing outside the truck looking at us so we asked if he needed something else. He said he was waiting for someone to give him a tip. If he deserved a tip he would've got one. Begging your customers for tips seems a little unprofessional and will definitely make me second guess using them in the future.
It was an amazing drop off and pick up and very affordable. I even left a backpack full of valuables and panicked. They called me once they found the bag and set it aside and everything was there. This is by far the best long term parking solution I have ever used.
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