I always use Pre-Flight when flying out of IAH. Everyone is always so nice & helpful. Busses are always clean & well air conditioned. I must share what happened my last flight. I left my backpack on the bus with some personal things including my wallet that had cash money & credit cards in it. (luckily I had my license in my pocket). However I called dispatch immediately when I noticed I left it. The driver hadn’t returned yet. They called me back within 15 minutes to let me know that the bag was turned in & I could come get it. I informed them that I was boarding my flight & wouldn’t be back for 2 days. They insured me that they would lock it up in the office instead of lost & found at the booth. I returned back at 1:00am 2 days later. I had no trouble at all receiving my bag & it was locked up in the office as they stated it would be. The inside contents of the bag hadn’t been touched, all my cash & everything else was still there. I am so appreciative of the staff there.
At first my experience wasn’t that great and I went to another airport parking. I dealt with the other airport parking for one week my experience with them was horrendous! So decided to give preflight parking another chance. The last two times I’ve used them it was excellent service. I would recommend them to anyone.
First time I used them, great service for the price. Def get valet totally worth it. Shuttle was fast will use again and recomend!
The shuttle service is pretty good, but their customer service could use a little work. On our way back to the parking lot the driver was was driving a little reckless in my opinion. We loaded and unloaded our own bags besides him handing them to us. Then after we loaded our vehicles we noticed he was still standing outside the truck looking at us so we asked if he needed something else. He said he was waiting for someone to give him a tip. If he deserved a tip he would've got one. Begging your customers for tips seems a little unprofessional and will definitely make me second guess using them in the future.
It was an amazing drop off and pick up and very affordable. I even left a backpack full of valuables and panicked. They called me once they found the bag and set it aside and everything was there. This is by far the best long term parking solution I have ever used.