Upon return from our trip, we had to meet the shuttle at a very different spot. Very different to where the airport signs inside were misleading. Once we made our 15 to 20 minute walk from baggage claim to the curbside, the driver, “Tom”, asked if we used them before...twice. Our first issue was the baggage that HAD to go in the back compartment due to “insurance” reasons. I insisted on loading the camera bag in the back myself. Once inside, Tom asked if we used them before. He then went on a rant about not having any control about the new area where they pick up customers. Tom was not having a good day but he has been there for 10 years. Just to point out, we didn’t ask any questions. We were disappointed with his driving as he sped and was taking the turns rather harshly. He almost collided with a sedan as he took the last turn into the complex. I can tell from the look in the drivers eyes that Tom driving was erratic. Once at the office, we made the complaint just to note the discrepancies and we offered 2 days free by the female manager. To say the least, we will never use A1 express again. Unprofessional, dangerous, and although they have no control over the drop off and pick up situation, plan on an extra 30 to 50 minutes to get to your airlines ticketing office after your stressful walk.
Staff was very rude and took 40 minutes to pick me up from the airport and did not communicate that there was a new pick up area. Also the first time I called they hung up on me. I use this place alot and I was extremely disappointed with the staff tonight!
Easy in and out. Staff very friendly.
I would highly recommend this place! They are efficient! Staff is kind! If I am flying out of Tampa this is the place to park! They even text you on the day and time you come back and tell you just hit this link when you pick up your baggage to let us know you have arrived! I was impressed with them!
It's okay parking wise. Good price. Don't use if you are running late or close. You never know all where they will do pick ups and you can't accurately figure out when you will get to the airport.
Dropping off car to get to airport is very easy!!! But trying to get picked back up on a Sunday morning during covid shouldn’t be a 50 minute wait during this slow time. So I can only imagine my wait time if they happened to be busy! When I called after waiting 20 min. I was told “I must of missed van and another one will be there in 10 min” guess you get what you pay for.
Great place. Thanks A-1. My car was detailed it looked great.
Reliable, safe, affordable and responsive shuttles. Drivers are always suoer nice and friendly.
Very great people there. Accomodating
Good prices and they provide shuttle excellent service every time
Staff is always helpful and extremely friendly. Their valet service awesome!
Thanks Mr. Hosie for "Exceptional Customer Service" Mr. Hosie was very knowledgeable and professional. I am a returning customer because this is the only place in Tampa Bay I trust with my vehicles.
Great place to park. Self park or valet. Good rates. Good shuttle to and from airport.
Friendly staff, prompt service and great job detailing my car. Great daily rates.
Love this place! Great customer service, great location and good prices... and they bring you to the airport! I always go to A-1 Express!
The most reliable pick-up, you will not wait more than 10 minutes after calling for pick-up. I have waited for more than 30 minutes with competitor garages. they even rewashed my car at no charge! Best around in Tampa
We have used the service twice. The parking is affordable. Their shuttle service is impeccable.
I've utilized A-1 Express parking several times, and I have no complaints. I always valet my truck in the covered area. Regardless of the length of my trip, I know my vehicle will always be safe in their facility. Friendly staff, shuttle drivers always have stories to share on the way to the airport. They even offer services to have your vehicle cleaned during your trip. You can come back to a nicely detailed car. Reasonable prices. They will always have my business when flying from TPA.
I was provided with amazing customer service upon dropping my vehicle off. I paid for Valet services and I parked my own car and picked it up 5 slots from where I dropped it off. Upon arriving at the pickup location I called for the shuttle, it took him 30 minutes to come and then he left me after waiting, called two more times and the guy told me I was standing in the wrong spot which I described exactly where he told me to go. I told him that I was standing there and the taxi lady and I watched the driver drive away. She even went out her way to try and stop him. Oh I waited another 15 minutes when they advertise saying you wouldn't wait more than 20 minutes, giving the circumstances of COVID I I understand. Next I get to the counter to pay and now they are charging me for 3 days and I was only gone for two.
The one guy gets upsets and walked away meanwhile, the guy that picked me up was apologizing and telling him she's right she was standing in the correct spot. Unfortunately for them that was enough to lose my business, even if they offered free parking I would kindly decline. Thank to the one guy that picked me up and finished the transaction but I will no longer use them again.
Well getting to airport was fine however the driver picking us up was kinda rude. Had called in as we were directed to do, waited in designated spot for about 20 min and then driver allowed several people to cut in front of me & my daughter and even kicked us off the bus after we were already seated! And we were there prior to all these other people! Other than this one individual it was a good experience but boy was this employee quite unfair and not paying attention to who was there first and then rude to both me and my daughter who’s only 15.
Customers for 5+ years . Always 👍great service from staff .
Very disappointed. I have parked here valet covered for several years with great satisfaction. Recently the discontinued covered parking. My car was FILTHY when I picked it up. the inside of all four wheel wells was coated with dried mud as was both sides of car and some of front grill. The rest of car not much better shape. Had to was my car 3 times to get it all off. I am very sad as this was always my safe go to parking place. I travel a lot but I will be looking for alternate arrangements going forward. The price I paid and the filth of my car after having been apparently parked and driven through a muddy field does not make me feel like my car is safe there. My car has only 3000 miles on it and is always garaged. This no longer works for me . The least they could have done was wash my car.
Super place to park for long trips. Short trip to airport on their shuttle. Way less costly than long term at the airport.
We drop our car in perfect conditions on 12/30/19 to go on vacations. When we arrived today January 3rd,2020 the car battery was complete dead. One of the employees came with the equipment and jumped the car. When we stop 30 minutes after to get something to eat, we were stranded with a complete dead car battery due to one of the employees that drove the car leaving the car lights on. I called the offices and the manager Corey indicated that he would file a report and have one of the owners call me back “supposedly” on Monday. The owners name I was told is Del. I am filling a complaint with the BBB because I paid $141.27 for them take care of the car not to create this unnecessary situation for us and no one now is refunding is the money for a new car battery and all the inconvenience that we are dealing as I write this waiting for AAA to assist us.
I have parked with A-1 Express for 7 years. The drivers are incredibly friendly and helpful. Everyone is service oriented and reliable. I highly recommend this company for your airport parking.
Worst service ever. They definitely add miles to your car. Had my wife and I waiting with our 4 kids for an hour at the airport.
Two bad experiences with these folks. First they double charged our credit card and when confronted they claimed to have refunded back to the card the second charge. After checking with the bank we found that they did not issued the refund. When we contacted them with that info they said they did and would take no further action. After again contacting the bank, the bank called them and they admitted they were in error and issued the refund.
Another issue just came to our attention this week when by accident, we were reviewing video from our cars dash cam and came across the video from when we dropped off the car at A1's office. It turn out they drove the car off their lot and to an unsecured parking lot. It was moved back to their main lot the day of our return. Their website claims the vehicles are stored in a safe FENCED lot. That was not the case.
Outstanding service and much better than TIA parking. Always nice to return to a clean car.
Car parked with full tank and picked up with 3/4 tank. I have used them before with great results but this time it took them for ever to get my car, they had it at some other lot out in the sun because the parking slip on the dashboard was baked by the sun, they clearly make use of your vehicle to move around, my car makes about 300 miles on a full tank and was returned with 3/4 tank, about 50 some miles of use. If you decide to use the service make clear that you want your car in the garage and that you took note of the mileage when parked.Ticket #:196-294
Always use A-1 when flying out of Tampa. So convenient and with good prices. Fast service.
Nice place to park, cheaper than Tampa airport, EXCEPT they damaged my pickup truck. Big side dent over the left rear fender and multiple scratches through the paint above the dent. And they said nothing.
This place is nothing short of perfect. I have used offsite airport parking in multiple cities across our country and this place is the best I have encountered. Everything is so easy and stress free its almost hard to believe. Call me crazy but I swear my truck was cleaner when I picked it up than when I dropped it off!!
Very good place to park car when using Tampa Airport. Very efficient, more than half the price if parking at the airport when leaving on a flight. Car reserve a parking spot in line prior to trip. Have 24 he shuttle service
Excellent all around. Staff are awesome! Accommodations are amazing. Price is definitely reasonable. I highly recommend.
We like this place a lot. Reasonable pricing, cars usually under cover, shuttles come by frequently so we've never had problems getting to airport on time.