There was nothing that stood out as totally excellent or ‘what-the-hell’ as I used Premiere’s services…. Which I consider good. The shuttles were in a nicer condition than other airport van shuttles I’ve seen (no patches and it looked vacuumed). Remember, Premiere Parking’s lot also doesn’t have shade.
Although my experience wasn’t bad, I think I’ll use a different parking company next time. Their price isn’t too much difference to other parking areas closer to the airport with slightly better ratings.
It is imperative to have shuttles to and from airport operating effectively and regularly. This is the second time using them and wanted to give them another chance. However, again upon arriving I waited 25 minutes for shuttle to pick us up almost missing our flight. When coming back I called after receiving baggage as instructed. I then waited just under 45 minutes for shuttle to pick us up. Keep in mind the parking lot is only 10 minutes away. Each time the driver says the truck was down or having problems. Its time to upgrade to reliable transportation or hire more drivers. It seems they only have ONE shuttle running. Not very efficient for shuttling!
AWFUL REFUND POLICY. I called them to make a reservation as I was on my way to the airport. Lady on the phone created my reservation. I got a notification from the airline saying my plane was delayed and I had to reschedule at a different location. I called premier parking 30 minutes after I had just made my reservation to cancel it and get a refund. They canceled it, but still charged my credit card. I tried calling them back multiple times but was forwarded straight to voicemail. Finally, a WEEK later I talk to a sales rep and she tells me that they Don't offer any refunds once a reservation has been made! She told me that if you make a reservation the same day as your arrival time it doesn't matter the reason you will not get a refund what so ever. So basically they took my money and I never used their services. Do NOT use this company. Do NOT support business practices like this.
I can't recommend them highly enough. Great experience with Premier! Excellent price and tremendous customer service makes for the best parking in town!
Also, they offer on demand shuttle service!
I used Premier Parking earlier this month. The drop off was convenient enough and my shuttle to the airport worked out well. However, upon my return I had to call the attendant 3 times before they came to pick me up - I was waiting a good half hour. Given I was traveling alone and trying to save money this wasn't the worst thing. Honestly though, I thought the savings wasn't worth it as I watched the 10th long term airport shuttle go by while I was waiting.
As for price, I thought it was a good deal after a quick internet search. Of course, now I know that it wasn't so good. I reserved my spot online and paid $7.99/day plus tax. I arrived at the site and saw a huge billboard indicating that they offered $5.99/day. Needless to say I was a bit annoyed. Since then I've seen an advertisement online for $4/day. My recommendation, should you chose to use this service, is call them and negotiate the best rate possible.
Love the new location on Hillsborough Av. instead of Dale Mabry location. Much safer. I was disappointed in the delays on shuttle service which I never experienced before the new location. I e-mailed Premier about it & got a call back immediately to discuss the problems. They are very customer oriented & I hope to see the kinks worked out on this new location. It is so convenient & affordable.