Great customer service in new-like hotel. My only problem was the smell. When I have to stay in a hotel, I take perfume to help make the room smell like home so that I can sleep, otherwise it takes a couple of days for me to get adjusted. But when you have to overcompensate for the smell, it becomes pricey and bothersome. Would stay again, and want to give 4 stars, but may try something different because I went through too much to compensate for the smell.
I had a Great stay at this hotel. The Front desk staff is amazing and went above and beyond to make my stay enjoyable. The beds were clean. It is especially important more than ever because of the pandemic. The staff had on mask and there were hand sanitizer machines on the walls to the Elevator. All in all for the price I enjoyed my stay.
Great experience. Consistent with other Wingates we've visited. Convenient to interstate and convention facilities in the area. Clean, good price. Bag breakfast option is nutritious and convenient. Been here before, will return again.
When first arriving to this hotel everything is beautiful. Staff is polite and the front entrance has a nice ambiance.
Pro's: Our room had two comfy queen beds, a fridge, coffee maker, and a safe.
Cons: The toilet in our bathroom was peeling and the bathroom was very small. I found a bug that resembled a bed bug in my bed.
I took a picture of the bug showed it to the front desk and they switched our room. I didn't bother laying down at this point I just wanted to shower and go, so I couldn't tell you about the bed in this room.
The manager was very polite and professional when dealing with this situation.
My stay date was 7/6/21-7/7/21
The only thing bad to say about this place is that they need to train employees about Service Dogs. The check in clerk wanted to charge me extra for my service dog!! The only reason they got four stars was because of the amazing room. Extremely comfortable and nice. HI5!!!
Excellent location, overall a good room. However where the hot water? It took legit 5 minutes for the water to heat up. Once it did, stayed hot for a long time, thankfully. Biggest downfall, housekeeping started knocking on doors@9am! Checkout is 12, most hotels have a system where they get checkouts from main desk... really irritating taking a night away to sleep in and getting woken up for no reason.
I understand this is a cheap hotel, but that does not mean you can't enforce laws and follow basic rules. The lobby, the elevator, the halls and the rooms all smelled like marijuana or cigarettes. The people staying there simply do not care and the managers/employees seem to just ignore it. Not staying here again, is worth paying a little extra and going somewhere else.
The staff was very friendly and helpfully. The room was cleaned and the beds were very comfortable, not to hard or too soft where you sink into it. Close to everything we were doing. Only complaint was the person next door smoked Marijuana all night and it was making me sick. But I understand that they can’t seem to help that I feel it is not fair to the next person that is going to book that room has to smell it.
It's a really great hotel to stay at if you want peace and quiet, a good night's rest, and a friendly atmosphere. The management and staff are kind and helpful. Also, it's not as expensive as a lot of the other hotels around, and most of all they keep the place clean, with no bugs!
Super quiet and peaceful. Great view of sunrise and sunset. Clean rooms, fast staff and great service. Thanks Hilton for another great stay.
Staff were professional. The check in process was quick. The hotel is very clean from the entrance to my room. Breakfast was good. Highly recommended
The room was spacious and clean. The staff was friendly and provided extra towels and toiletries. The location is near Starbucks and the highway with easy access. Stayed 3 nights, not a big variety for breakfast, but there was enough.
The hotel was very clean and the King Bed room was extra spacious. The hotel is located in a pretty quiet area and was conveniently located by the airport, mall, and any store you can think of. They have hand sanitizer located next to the elevators on each floor and they did the best they could do for COVID precautions. Breakfast consists of baggies with food that you can take to the room and unlimited coffee and whole fruit after Breakfast. I would stay here again if needed!
It was a nice hotel, clean, staff very professional. They served breakfast in separate containers for everyone to just grab. They did the best they could regarding covid. I would come here again.
Additional fee for parking not disclosed, website stated free parking. No exterior lights were on upon arrival in the dark. Breakfast was a frozen bite sized individual waffle with no way to cook and rotten bananas. Called for a return shuttle to the hotel and was refused service even though the time was within their service hours. (At this point we had already stayed at the hotel and been charged and there was nothing in it for them to return to pick us up at the late hour). After contacting Hotels.com, they were unable to reach a resolution with the property. I called the hotel directly myself and the manager showed no empathy nor offer an apology or compensation and was not fazed when I advised I would contact corporate office and leave a review. 1 night stay was $84 + $20 for free parking + $20 for free breakfast offsite + $18 for free airport shuttle (private taxi) = $142 night hotel stay at a 3 star hotel.
You get what you pay for. Non smoking rooms that wreak of cigarettes. Appliances from the 1990s. Barely anyone taking covid safety measures seriously, including the staff. Not to mention police going room to room looking for one of the guests. Stay here if you have to. If you can afford it, stay anywhere else.
Clean room. Little chippings here and there because the hotel is old. But overall it is a clean and modern room
Very clean hotel. Professional workers they were very helpful. They also have beer at this location for guest. They'll serve it until 1:45am. I thought that was nice. More hotels should have this feature.
Clean, spacious room. Slept well after a day of apartment move in. Fridge compressor was clunking so I unplugged it. Shower head had a leak that sprayed on the shower ceiling. Front desk took note when I reported the next day. Coffee was good and the grab and go breakfast was fine. I'll stay there again.
Very nice inexpensive hotel. There are some trivial signs of wear, but I considered them insignificant considering the great location and price.
Best hotel in the area for the price. Safe, lovely staff, clean, they take care of any problems that arise, great place to stay. Thanks, guys!
We arrived late at night with our toddler and the young lady at the desk was kind enough to get us a milk from the kitchen. This meant so much to us as we were on our way to see our grandma that not expected to have too much time left with us. It was this small act of kindness that meant so much with the extra stress. I did not get the young lady's name, but this was around 10pm on 7/3/2020. Again thank you for your hospitality. You are going to go far in life.
More than what I expected clean slept well bathroom very clean, just a little noises in room air conditioning. I definitely will be back and tell others. Friendly staff cleaning my room totally respectful and a big smile, which means alot she must enjoy her job. Thank you
This place was a cool place to stay because it was closer to my job. That's it.
Room was better than expected, clean, roomy, beer and wine on site! Not bad for $78 bucks a night. Would definitely stay here again!
Management and the entire staff are Outstanding, Professional, Courteous and always accommodating. Wonderful & extremely clean rooms as well.
Good hotel. Breakfast was sufficient. I have had better breakfast, but the room wasn't too expensive.The staff was nice. The room was big. There was plenty of room for 2 people including a sitting area. The rooms were nice. I left behind my international power converter and USB charging device, so enjoy :)
My husband and I was in town for an event and booked a room at your hotel. We checked in last night around 11:00pm. After getting settled in, I went to the bathroom and saw a baby roach. I was livid. I killed it because I didn't want it getting into our luggage. We decided to stay because it was already late. Woke up this morning to another roach in the bathroom. Customers should not have to come to your hotel, pay their money, and find roaches in there room. I was disappointed and disgusted. We will not be coming back to this hotel. This should be a home away from home and to have roaches in the room I had to sleep in was unacceptable. I hope they take care of this problem for their future customers.
The staff is very friendly. The breakfast consisted of cheese omlets, sausage links, pancakes, bread for toast, bagels, biscuits, muffins, three fresh fruits, juices, milk, coffee, tea, grits, oatmeal, and waffles. The beds are firm, firmer then I'm use too. They do have construction going on next door, but it isn't annoying at this point. It's not loud by any means. The shower could have a little more pressure, and the hot water could be a bit hotter, but I understand that they have to have it a certain temperature. We did find that someone decided to take the showerhead off which caused water to leak out the top, but we tightened it and it was fine. They allowed us early check in after a long drive which was beyond my expectations of a hotel. That put them over the top in my opinion. I would definitely recommend this place!!
Rooms are ok..beds are VERY firm. The pillows are super tiny! The pillowcases are tucked and wrapped around the cheap half pillows. Pay better attain to cleaning.
We went in late. In the morning at 9:45 I was showering and wife was in the shower. I heard 2 light taps. I thought it was my wife. I walked toward bathroom and the door pushed open!! I yelled no!
The guy shut the door! They need to communicate with walkies and say which rooms are empty!
The lady at desk said their is a language barrier! Really?
No excuse for that! You can get better for the money!
Hotel was nice & clean and the staff was friendly. However, the wifi was impossibly slow. In addition, I was disappointed to see that the heat/ac unit wasn't controlled by temperature, but by dials, so you just have to guess the heat level and fan speed. I'd expect that in a Day's Inn, but not in a Wingate. Overall the for hotel it is a 4, but as a Wingate it's a 2 or 3.
I stayed on 12/31. The woman at the front desk couldn't have been more helpful and friendly. I thought price was more than fair for clean room and up to date decor.
Nice hotel. Friendly service. Great breakfast. After a bad experience at another hotel on our flight into Raleigh - we booked this room and it's close to the airport. We were impressed with the modern and large room. Nice bathroom. Much better than our first hotel!
I stay at Wydham hotels quite frequently, and I'm a front desk manager at a downtown hotel in Texas. This hotel went above and beyond my expectations. It's nicely decorated, the rooms are spacious, and the employees were extremely polite and helpful. Very good breakfast, fast check in and check out, and free airport shuttle. I would definitely recommend this hotel to anyone looking for a convenient airport location.
Not a bad hotel. Clean rooms, comfortable beds and pretty good breakfast. Will definitely stay here again
Staff was not all that friendly. But the place was nice. Great location.
It's my 1st time in Durham and this hotel was recommended. I can easily see why. It's a beautiful hotel with spacious rooms and all the amenities you need. Love the breakfast, design of the lobby and the staff I encountered were all friendly.
Will definitely be returning. The experience here made my visit to Durham even more memorable.
Clean! Friendly and courteous staff! The bed was like rocks. And the TV wouldn't allow me to hook up my Amazon fire stick. Asked the front desk they said all the TVS were that way??? Weird as they had no explanation as to why. Great location.
We stayed at the Wingate last minute trying to make it from atlanta to VA beach. It was a very nice stay. Clean and comfortable. The bed was cozy and the front office staff was nice. Breakfast was great in the morning with lots of options. Would recommend!