Checking in was no problem. I was staying there to catch a flight in the morning. The front desk asked if I would like a wake up call, I said yes for 5am. Thankfully I set my own alarm because they DIDN'T call! Room was decent other than burn hole in the covers. The airport shuttle was a good experience!
Very very clean and the Manager Aaron Black went over the top on making sure everything was perfect. 5 star
Excellent service from counter employees room was very well cleaned.to airport shuttle excellent service.Bill
Very closed to Airport, Early Breakfast 4:00 AM!, quick check inn (Jay was excellent!) and Quick Airport Pickup /Drop-off Shuttle With cheap long term parking
My son stayed here for 7 days ... booked shuttle for 5 am and asked for wake up call ... no wake up call and he slept in .. he woke up up 5 minutes before his flight took off ... needless to say he missed his flight home ... very traumatic for him not to mention the added expense of buying another ticket ... Not impressed at all. Very poor service.
They have one tractor and trailer parking spot it's right when you pull in hang a tight right and park right there in front of the building. Clean rooms, friendly staff and convenience store next door along witha Waffle House. They also provide escort to and from airport.
Nice okay. Adequate room. Should improve checkin process and equipment for staff.
Looks nice, can't really say, dropped someone off there to stay close to airport for early morning flight.
The room was better than the lobby and exterior. Desk clerk was on the phone and wouldn't acknowledge my presence for at least 2 minutes. Even after informing them one week ahead that my flight was early in the day and being told I could check in early, I was suddenly told there was a $25 fee. I sat in the lobby until check in time. Breakfast was ok but not outstanding. Shuttle service was excellent. I was locked out after the first day but charged for 3. It was straightened out fairly quickly. No housekeeping after 1st day. Bed was clean and comfortable. Upgrades made to bathroom.
For the price this is a very reasonable stay. The breakfast was unimpressive but they always are with cheap hotels. Bus travel for airport was fine. Removing two stars because their security cameras need to be replaced; didn't like seeing poor quality cameras where I had to leave my vehicle for a week.
Let me start off by saying the staff were great. When you walk in it's not a welcoming environment. There is a sign on the desk that says the pool is unavailable since 5/10/19. Next the elevator is out of order. The rooms could use a make over. And to top it off a roach ran across sink. They could have mentioned the pool and elevator were out of order when we booked. The one star is for the wonderful staff. I feel bad that they have to work under these conditions and having to hear the complaints.
Last week I stayed here for 7 nights, and I can not compliment Adrian and staff enough. They bent over backwards to take care of us, and made our stay such a wonderful experience. The entire staff was so friendly! The hotel was very clean, and is close to many restaurants. Highly recommend!!!
Adrian and staff were great. Spent the night here before our flight out of Raleigh. Left our car in their lot and they shuttled us to the airport. Everything went smoothly and was as promised. Shuttle was quick to pick us up upon our return. Highly recommend!
This is a fantastic hotel! It is clean - and if something isn't up to your liking, they take care of it immediately. The front desk staff is exceptional - even when extremely busy, are pleasant and customer focused (kudos to Adrian!).
The housekeeping staff goes out of their way to make sure guests needs are met.
The complimentary breakfast is really good - even though I would suggest adding another waffle maker.
I know this sounds like a paid review or a review prepared by one of the staff - but it isn't.
So let's add some negative (smile) - they have not had any bananas available for breakfast for the pass two mornings, and I wish they would not use Styrofoam plates - paper are better for the environment.
In short - You should BOOK THIS HOTEL - it is great all the way around!