We checked in later in the evening and the lady at the desk was extremely welcoming and helpful. She explained the parking and shuttle situation that seemed like a great deal. We paid $5/day to leave our vehicle while we traveled and scheduled to have the shuttle pick us up at a specific time the next morning so we would get to our flight on time. The next morning was a completely different experience. The man at the desk made it seem like we were in the wrong for scheduling the shuttle when we let him know we were ready. His aggressive explanation was that their general manager is wanting them to stop doing the shuttle so the times aren't specific and we were going to have to wait cause they were already taking someone. We brushed it off at first and just patiently waited for the return of the "shuttle" which is a minivan... along with another large group, and couple that had scheduled transport for the same times. There was no way we were all fitting in the van in one trip and all had flights leaving around the same time. Unfortunately the large group ended up driving themselves so they could make it on time. We were able to ride the shuttle at least 20 min after we were "scheduled" and did make our flight on time. Overall the room itself was fine, not super clean but the air conditioning was fabulous and the beds slept decent. Would stay a night again but wouldn't plan on using their "shuttle" service.
I personally don't know why people gave negative reviews. I have been very happy and have enjoyed my stay. The room is large relaxing and the shower has a very strong water pressure. I can't say enough for the Front Desk,as She was amazing and so very helpful. My advice is don't go off of the reviews only.. It's worth every penny to stay here..
Convenient location to locations I was working at while visiting. Great rate on my stay for the two days I was there. Friendly staff at check in and check out. I have stayed here before on a work trip for the same reasons.
Checked in on September 7th 2021, planned to only stay one night but decided to extend my stay, because I’ve had nothing but positive experiences here! 5 out of 5 stars! Clean comfortable rooms, with a relaxing environment! All the employees I’ve met so far are AMAZING, friendly, and professional. They have handled everything promptly and professionally! Very satisfied. My only 2 suggestions which are not issues, I wish my room had more lighting but again not an issue, just a personal preference; and I wish the business center worked but again employees offered alternative methods to my needs, and not an issue! I have no complaints to this well trained team who know how to make guests feel special! Thank you Cambria Hotel and staff for the amazing refreshing hotel experience!
Staff very friendly/ helpful! Parking is ridiculously challenging! I had to Park on the street! They have a Bar and Kitchen,not being used and it's sort of an Eyesore!! The Rooms are very nice for the Price!!
This place is wonderful. I don’t understand all the negative reviews, we loved our suite, very clean and spacious! Great breakfast options with coffee all day in the lobby and awesome front desk person! We loved this place and would definitely recommend.
The best hotel near the airport. I stay there every time with my family when I travel to Raleigh area. The hotel offers shuttle service to the Airport. They always exceed my expectations and provide excellent customer service. I would personally recommend everyone to experience a stay in this hotel. The staff was courteous and helpful. The lobby, room and bathroom were clean as shown in the pictures. Really happy with the prices and the services the hotel offers. Will visit again soon!!
So very disappointed to write this review. Upon arriving we were given access cards to our room. Cards would not work. Went to desk they deactivated and they didn’t work again. Upon finally getting in the room smelled so bad. Super heavy wet moldy smell. Asked to moved. Went to open door to new room cards did not work again (3rd time now) New room smelled much better. We chose this hotel due to The restaurant available and it was next to the airport. Being that we were getting in at midnight this was a great option for us. Restaurant was closed and did not specify on website. I had to go to the front desk to ask for toilet paper because housecleaning left us A quarter of a roll in the bathroom but nothing extra. There was no iron for the ironing board that was in there and we had a Business shirt for a business meeting that needed to be ironed. I checked out got home checked my bank statements and noticed the hotel double charged me for my deposit and they also double charged me for the water and the chips that we got that should’ve been taken off the deposit as that’s what the deposit is for. I called the front desk and explained the double charges and I was told verbatim I don’t know what you want me to do about it. I was floored at the statement nonetheless and I asked them to find somebody that didn’t know what to do about it. They never put a manager on the phone and spent 10 minutes trying to figure out why they double charged. They said that they finally figured it out and said that they issued a refund for the double deposits. I asked to please speak to the manager so I could discuss my unhappiness with my stay and the lack of customer service that the front desk lady just provided me I was met with the voicemail and I left a message. Never received a phone call back and I had to call the front desk the next day again since I never got a return phone call. I was met with she is in a business meeting. I have yet to receive a return phone call from her days and days later. I asked the front desk for a corporate number and they gave me a false number. I tried to call back twice to ask for the right number and they refused to pick up the phone. I truly was blown that a professional place treated their customers in this manner. I am not one to complain or make a big deal about things I was more upset at the way that their customer service was given than all of the incidents. I finally found a corporate number called corporate to express my frustration. Corporate handled the complaint and my phone call very well. They looked into my receipts to show that I was definitely double charged and they also showed that they never initiated the refunds as they stated that they did. Corporate told them that they need to initiate my refunds right away. The pictures that are advertised I feel are very misleading. The front desk lady tried to tell me that it says the restaurant is closed on the website it definitely does not . It has it on the corporate website after we did some digging. It looks like a four or a five star hotel from the website and I would definitely consider this a 2-3 star hotel. The customer service was unreal. Again I could’ve dealt with the lack of toilet paper the lack of iron the keys not working three times and having to switch rooms and no open restaurant if they treated their customers like they actually cared. To tell me they don’t know what to tell me after they’ve made clear mistakes on debiting money out of my account more than they should have is not OK. To never have a return phone call from the manager is definitely not OK. I’ve stayed in a lot of hotels while I travel and this stay is at the bottom of my list.Good Customer service from the employees and managers could have gone a very long way with my end result feelings.
I had a wonderful experience at the Cambria Hotel. This is a really great location if you’re looking for a nice and comfortable stay, really clean rooms, and great breakfast if you decide but the thing that makes this such a good place to stay are the staff. All of the staff are incredibly helpful and go above and beyond to make your stay comfortable.
The staff was awesome ....my room was excellent... this hotel was very neat and clean... brought my family.thanks for making our stay relaxing. We will be back
First room had ants. Second room had dirty sheets with dead skin and hair. Have photos of proof. Girl working front desk was only staff and seemed exhausted, overworked and underpaid. Stayed here in 2017 and it was a good quality hotel for an overnight stay when flying out of Raleigh. Would avoid even if rooms were free today. And it was. She did refund our room charge. Everything in this area looked trashy and tired. Lots of litter.
Awesome location, only like 3 minutes from the airport. The front desk gal that checked me in (6/15/21) was incredibly helpful & sweet. The overall atmosphere was super nice & clean. Comfortable bed! Just wish they would get smart tvs in the rooms. Next morning I was greeted by the shuttle driver who took me to the airport, he also had a great attitude & made me feel really comfortable. Great experience.
We love this place. The hotel is nice and clean and all the staff are very friendly. Our room is so nice and roomy……Highly recommended…….Maria Limbo-Salcedo
On the morning of May 29, 2021 I encountered the RUDEST front desk staff I have ever experienced. She made NO effort to help me after telling me that my parking reservation didn’t matter because they had no spots. Even after I FOUND a spot she still would not give me the placard I already paid for.
This was a great place. Seemed a little short handed on staff. Beds were comfortable. We were here one night just before our flight home.
For the price, it was a beautiful room. I really like how they separated the sleeping area from the TV area. The bed was comfy and the water pressure was solid.
Only complaint would be the cleanliness of the desk chair. It looks like it was wiped down with a dirty rag and the elevator is kind of slow.
Stayed here for a few day. Check in process was ok. They didn't seem to excited to see us there because they had a look when they had to put their phone down. Multiple times, the same person was very unfriendly and kept removing her mask multiple times while talking with customers (which is surprising if they allow that. I get there is a plastic thing between you, but still surprising). The continental breakfast was just a little brown bag with little goodies in it. The last day we were there, did they start marking what's in the bag. I will say the weekend staff were much nicer than the weekday staff.
This hotel is disgusting. The halls are dirty and there were used q tips in the floor. The pool and hot tub were supposedly closed for maintenance . The ice machine was broken. There was mold in the tubs and showers and the rooms smelled like an over full ash tray. We were double charged for our reservations and they refused to give us our money back. The staff was less than helpful. Avoid this one and save your money and sanity.
If I could give 0 I would. I checked in on a Friday. By Saturday I called to ask room service to clean my room and was told they don’t have housekeeping, I think this is disturbing during times of COVID that rooms aren’t being clean. I then asked for fresh linens and extra blankets later that night because they only have thin sheets on the bed and I was freezing in my room. I was told they needed to wash some linens and to check back. The front desk clerk does the laundry by the way. Last when I got home I checked my account to find I was charged a no show and two additional nights! $245! I called to make it right and was left on hold for 10 mins. I called the 800 # only for them to say they wouldn’t remove the no show charge. They would refund me back for one night. This is a fix but not customer service. Do yourself a favor. Stay ANYWHERE BUT THIS PLACE! Also I only choose this place because of the pool. It wasn’t open. Nowhere on the site does it say that. Again, BEWARE! Also I have to call the manager back in the morning to get the issue they messed up fixed. Poor poor service.
Always a great place tucked away not too far from the airport discover this place a few years back and always stayed here
The desk person named Quint was fantastic. He went out of his way to make sure I had a nice stay. I flew in late at night after a bad airplane trip, so he really brightened the day as far as great service.
My brother held his wedding there recently and my family had a few rooms there. Nice facilities, clean and very comfortable. Nice rooms.
Staff is very friendly and welcoming. Rooms are clean and nice. Great for business travelers or families with the gym and pool.
The room was clean and spacious. The staff were very friendly and helpful. And the location was very convenient to the airport!
Beautiful hotel with friendly helpful staff. Keirra was wonderful and helpful! She made us smile after a long day and the world needs more people like her. Love the hotel always a pleasure and can't wait to stay again.
This was my first trip after lockdown and first-ever experience in the new way of life thanks to COVID 19. Can't be more satisfied with the arrangements and precautions the hotel is taking. The property is beautiful and the rooms are spacious & well cleaned.
From sanitizing the rooms to temperature checks to keeping sanitizers in every corner of the property everything is well taken care of. The breakfast menu was also good and affordable!
Overall a great experience and would be back here soon!
Someone needs to hire a maintenance professional. No USB charging ports in my King Suite. Toilet seat was missing a bolt on the left side. Moulding caulking in the shower. The columns in the lobby we're scratched, chipped and had pcs missing from them. The best part was the nice lady that checked me in. She gave me a 2nd floor room 1st but it had not been cleaned, which was not her fault. So she then gave me a first floor room. The owners and management obviously do not understand maintenance or care. Covid isn't the problem either, this stuff didn't just happen in the past few months.