My experience here was very pleasant. When you check in you get warm chocolate chip cookies so of course that was nice. The hotel was clean. Our room was pretty standard. It was clean.Breakfast was good. It costed about $12.00. The staff was nice as well.My only complaint is that there was no microwave in my room.
When arrived at the hotel was told reservation was canceled had to re book a reservation for the room. The room we got was not a suite that we requested. When asked could we get one they said none available. Asked if we could get a refund they said sure because they money wasn't taken off card. Checked card money was most definitely taken off. So we had to stay. Asked for late check out was told none available. Food awfulness! The only thing available apparently at this hotel was a great bartender to make you forget about all the other things not available!
The service was by far the best I have had! The fact that the hotel is so large and so beautiful when you walk in, I cannot believe I got the rate we did. I loved the pool and outdoor seating as well as the location. This hotel is great for families as well as a weekend getaway. I hope to stay again.
The hotel itself was clean and comfortable. The older gentleman at the front desk during check in was very helpful and polite. The young man working as I was checking out at 5am was rude. I arrived at the airport 5 minutes before departure as instructed and the shuttle was already full. The shuttle driver told me and another guest that the front desk would call us a cab. The front desk stated that the cost would be our responsibility and appeared to be incredibly irritated by the task overall. He attempted to call 2 different cab neither of which would arrive in time. All in all I would stay here again but make sure I was there for the shuttle at least 15 minutes in advance if not more. The shuttle driver was pleasant. The steak sandwich was griisly, the fries were good, the beer was ice cold, and the cookies alone are worth the stay.
Warm cookies were the best! It was pouring when we came in because we had just come from my son's baseball tournament and we were soaked. When the man at the front desk handed us the warm cookies, it was the best! Only there for one night but we'll be sure to stay here again when in the area.
This is my preferred room with a pool view? Paper thin walls have you hearing the elevator beeps even around the corner, not to mention the key card entry beeps from other rooms, water running from the room next door. What happened to a corner room or one away from the elevator or a top floor for a preferred room for HH Gold Members? No other food beside a salad on the menu could have satisfied the food and beverage credit... And no alcohol for that credit. You can find a better place.
Polite, friendly, efficient staff that went above & beyond to fulfill requests. Excellent spaces & conveniently located. Helpful shuttle drivers. I'm coming back to this hotel anytime I'm in the area.
I was sent to the hotel by an airline when I was stranded.,
The airline made a mess of it but Wayne at the front desk and the lady at the bar did everything they could to help me! Great people, wish I could have met them under better circumstances... but you can trust them to help you!
I had a nice quiet stay here. I love the balconies but the rooms are a bit out dated. I didn’t like my tv on the side of my bed instead of in front of it. The bathrooms in the rooms were very little. God don’t get me started on that shuttle driver. Other than that everything was cool. I wasn’t too mad about having to be there. I wish I had stayed longer
Everything, was clean and had been sanitized which I have grown used to from always staying at Hilton hotels. When checking in, granted it was after 8:30pm, my husband and I were exhausted, we had not stayed at this hotel before so we did not know how to get to the elevator.
We were using a digital key and initially were going to head straight to the room but after trying to find the elevator with bags in tow we had to wait several minutes for a hotel clerk to come to the front desk and give us directions.
I did love the layout of the room, again everything was very clean as stated previously. I am used to having a microwave in my hotel room in this day and time, so that was a bit inconvenient, however because of my own assumption I may have missed that detail when booking. I am a Hilton Honors reward member, and very loyal to Hilton Hotels. Only when necessary do I request a late checkout, and have always been accommodated with at least a minimum of an hour. However, after having to wait for quite sometime for someone to pick up the phone morning of checkout to request additional time, I was met with a very matter of fact clerk who informed me that I would only be given an additional 30mins. Grateful, for any extra time, I was disappointed because I did not have a good night's sleep and had been and still was at the time of calling in extreme pain. It would have been nice to have had the opportunity to explain this. I do realize at certain points of time, everyone cannot be accommodated, so I will overlook this.
Went to this hotel a few times for company events. Nice conference rooms. Location is convenient if you're coming off the highway.
Really nice hotel, only thing is our room seemed kinda old. Furniture was scuffed up, old tv(not a smart TV so could not log into Netflix) chipped tile in the bathroom. But very clean.
Front desk was very nice as well.
We had a good stay.
Lg hotel!! The inside is so inviting! The rooms furniture is dated and the room carpet is old. I expected more inside the room by the looks of the interior hotel common areas. The staff is friendly and helpful with unloading too!
Excellent place to stay when flying in or out. Clean rooms, friendly staff and very spacious. The lounge was open and they served food as well so we didn't need to go anywhere to eat. Also, they shuttled us to the airport in the morning so it took the tension out of getting to the airport. Also Alvin, the shuttle bus driver, was probably the most fun and friendly shuttle bus driver i have ever had.
We checked in and the room didn't match the photos so we decided to only stay one night. The next day we called to cancel and the hotel owner refused to refund us for the night that we didnt want anymore. So we ended up staying somewhere that wasn't quality nor customer friendly. The bathroom was so tiny. The overall set up of the room was weird. The balcony was overun with debris and spider webs. The only thing I liked was the office chair. Unfortunately that isn't enough to make me come back here. ✌🏾
Always a good experience.
Pool hours are short, otherwise beautiful hotel.
My experience was a breath of fresh air through a mask, from check-in to departure. The staff was genuinely friendly, informative and stocked with killer, warm chocolate chip cookies that I didn't mind cheating for. They even had little "extras" available in case you forgot to bring a toiletry or two as I did. The grounds were beautiful and thankfully so, since that is where my friends and I spent most of our time relaxing outdoors with a view of the pool (which was closed during our stay), catching up, and rocking away on the rocking chair deck. Our first night there, we ordered food from the lounge/restaurant which was amazingly run by a one-woman-show and she was so awesome, you would never know she didn't have any help; the food was also surprisingly good. I felt safe, my room was very clean/roomy, and I slept thoroughly well both nights of my stay; thanks to the incredibly soft bed in my room, and the peace and quiet. I left feeling refreshed and looking forward to another visit should I ever find myself in Durham again. In these times, that is all I can ask for.
I loved the location of this hotel. I was greeted by very friendly front desk team and warm chocolate cookies! We got there early on a Friday evening, and the lounge was open which had a great menu of appetizers, and the bartender/cook was super friendly and efficient. The outside areas in the back of the hotel by the pool were relaxing. The customer service was excellent, very accommodating and I felt like they went above and beyond to make us feel comfortable. My room and my two other family member's rooms were clean and we had everything we needed to make our stay comfy during covid. There are places to eat and shop nearby so that made it extra convenient. I will definitely be back!