The cashier was very courteous and professional. Pick up went very smoothly as usually, that’s why I use USA PARK.
John Couture
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Covered parking, shuttle to airport. Cheap enough. Will use them again.
Lynn Gillespie
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Didn’t know I had a coupon on my fast pass for four free days and the cashier alerted me and she was so friendly and even gave us cold water, did not have to wait at all for the shuttle to take us from the airport to the parking lot
Terry Miller
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Great experience from start to finish. Will be parking here again soon!
Joanne Gage
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Hands down, the best airport parking anywhere. I've used them for years and see the same people working there year after year. They are all so pleasant and nice and there is ALWAYS a bus waiting to pick you up. No wait. Plus, with my Fastpass, I keep earning free weeks. How can you beat that? You can't!
Curlygrl Jax
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Favorite place to park. Friendly staff. So convenient and minimal wait for bus when back from your trip. They give a AAA discount and cold bottle water on your checkout!!
Bonnie Springer
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The service is superb. The driver was so helpful and checkout was friendly and efficient. Highly recommended!
Lewis Cross
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Very convenient and affordable! Very kind and helpful staff! I've tried most all the parking lots... USAPARK is now my choice from now on!!
Sebrina R
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Good place to go when the airport parking lots are full (especially in a pinch!). All of the staff were friendly & helpful. Price was not bad either for using their lot. They have certain areas that are covered parking, a section of the lot is not paved which some have to park in and other sections are paved but not covered. They have a lot of parking here!
After parking make sure to take note where you parked. The shuttle comes to pick you up & drops you off as close to the terminals at the airport as they can. The shuttle did not take too long to pick us up after parking ~10 min.
At pickup from the airport (instructions on the slip they give you when you first get picked up will tell you where they will pick you up), the driver will collect your slip then (has where you parked on it) & they will drop you off where your car is in their lot. Be careful traveling through their parking lot as there are no stop signs & you cannot see if another car is coming down another lane. We will be using their services again if needed!
Allie B
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Jacob was our driver to the airport.
Parking was great. Jacob incredibly kind & helpful. USA Park is a great place to park.
Pete baxley
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Great prices and I like the fact they give you a bottle water as you leave.
Debbie Wallace
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I have had the best service with USA Park. They pick me up instantly as I drive through and they have given me my location to park the car. There's never a wait. When I get to the airport they drop me off, pull my luggage out for me and make sure I'm set before they leave. When they pick me up. It's never more than a 5-minute wait for them to come back by again. They are courteous, friendly and very professional! I've been using them for years and will continue to do so.
Olan Peters
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Easy to park. Great shuttle drivers that load and unload your bags. Great experience and never have to worry about your vehicle much cheaper than parking at airport and it is car to door and door to car with a smile.
L G
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Great service! Picked me up in a minute to get to airport and only waited a couple minutes for pickup at the airport. Dropped me right at my car and all was good with my car. I will use them again in a couple months! 👍
Lynniepennie1944
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We have used this parking service for 7 or 8 years. They have several buses and we have never had to wait more than a couple of minutes to be picked up from our car when departing and not more than 5 or 10 minutes at the most from the airport arrivals. I am happy to recommend them.
Scott C
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In my opinion, this is the best parking option at JAX (including the terminal garage). I've parked here 20+ times and have never had a single issue. They direct you to an open spot (no driving up and down lanes looking for a space), they promptly pick you (and your luggage!) right up from your vehicle and they drop you right back off at it after your trip. I don't make reservations and have never had trouble getting a spot. Lastly, their price is competitive.
Eric Cavanagh
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I almost always park at this place. The prices are reasonable and the service is great. Never have to wait much for a bus either at the facility or the airport. They are courteous and friendly
Patty Hibble
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USAPARK was highly recommended to us by a frequent flier. We've used them twice and both times they were reliable, quick and the drivers very friendly and helpful! Even though our flights were at pre-dawn and late night times, there was no question about them constantly making the rounds. We liked the covered parking option, too!
Vanessa Cunningham
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I have used USA also have recommended to my co-workers because of the quickness of picking me up and getting me to the airport. I feel save with the drivers. I always choose early flights and have not had a problem.
Money Moanie Moe
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Simply easy, great price and effortless pick-up and drop off
Terry Ogden
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They are always helpful and friendly. Prompt picking us up at our car to go to the airport and picking us up at the airport and bringing us back to our vehicle at their lot. When we pay on the way out they offer you a free bottle of water which is appreciated. Definitely will continue to use them and recommend them to anyone flying to/from Jacksonville.
Frank Alzuru
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Just what you’d expect. Fast shuttle, on point. Will be back again next time
Dawn Robison
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Our driver was outstanding in everyway. We had a lot of bags as a group, he was so gracious in helping us with the bags. He also made it a point to wait for us and 8 other people.
I love USA PARK! Thanks for the water and making our checkout so simple.
David Cahan
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Nor open 24 / 7 yet due gov't free $$ & folks won't work. (They're short staffed) Arrived at 4:00 am & closed BUT employee arrived as we were leaving & got us in & shuttled us (2) to airport. Great service! 4 stars since not 24/7 yet.
Julie Ruhl
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Great place to park. They get you to the airport quickly and I have never had to wait more than 5 minutes (usually less) for a ride back to my car. The employees are friendly & professional and they give you a little bottle of cool water as you exit.
Arthur Racaza
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I felt compelled to write this review because I feel like the process of traveling is consuming and stressful and you forget to appreciate the little things. I picked up and dropped off a car using this lot and the process was seamless. The staff was friendly, patient and were attentive for trips to and from the airport. I would definitely use them again!
ron ingram
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Lady at the gate is the absolute best, shes worked there for years and shes always pleasant.
Randy L. Stanton
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Very easy to park and they give you your parking space info before you depart at the airport so when you return you give the slip to the driver and they drop you off at your vehicle.
My flight was delayed and then rebooked for the next day and they didn't charge me for the three hours I was parked there.
Jacob Combs
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Good shuttle service and safe place to keep your car
Becky Lerche
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This is my favorite place to park! I had 2 short trips in October, at which time I joined the Fast Pass program. It's free. This month I had a funeral to attend and was gone 4 days. Apparently there were bonus days added to my pass (because I joined within the allotted time), so this trip was covered! The drivers are always friendly and attentive, and the staff in the booths are great at answering all of my (many) questions. Happy customer, right here. 😊
Michael Brown
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We parked at USA Park for two weeks when we went North for the holidays. The shuttle was prompt, the driver was courteous, and they handled our bags too!! When we returned, the shuttle dropped us off at our car. Sadly, our car had a dead battery!! We walked over to the exit where Gwen was incredibly helpful, and sent Josh over to jump start our car!! We couldn’t thank them enough for such extraordinary service!!
Roz DeVaughn
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I’ve been parking at USA park for 6 years now. I feel like family. All the employees extremely friendly and so familiar to me that they know where I usually like to park and what my car type is. Also, USA park is only company near the airport that offers 24 bus service right now and I have NEVER had to wait extended periods of time for the next shuttle to come. They’ve definitely earned their 5 ⭐️’s
BRD Morris
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Thank you and grateful to JAX USAPARK! Arrived at 12:30 am and my car would not start. They quickly came over and jumped off the car. Being female and by myself, this was a huge comfort. This is why I use them and why they are the best!! Thank you!
john tracey
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Nice spots. Pick up and drop off shuttle has frequent runs. And the staff is friendly.
k w
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I used uncovered parking for 4 days. Entry was simple. Lot attendant was very welcoming and informed me where to park. I was picked up immediately and taken to the airport timely. Upon returning I waited about 15 min for pick up . Returned to my car. All went wonderful . I'm thinking wow! I will definately use this lot from now on....until the exit attendant, rude as he**. Didn't even stop her side conversation with another employee and got a straight attitude when I showed her my coupon, as I experienced problems with it not scanning on her little scanner....so, end result, my car was fine, Which is great! but don't expect any customer service upon exiting. All other customer service and parking went well.
Julie F
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So nice to be picked up and left off right at my car. Drivers were friendly and eager to help with my bags. Will be using them again!
Kevin Pastrana
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First time using them and it was an excellent experience. Quickly after arrival I was already on the shuttle and on the way to the airport. When I returned I quickly found the shuttle and was on my way home within a few minutes. All the employees were kind and helpful even at such a late time, the reservation process was simple and easy, checking out took less than a couple minutes. I definitely will be using them again.
Alisa Jones
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Covered & uncovered spaces. Shuttle picks you up at vehicle & directly to airport nearby. Great staff & discount coupons online. Pick-up from airport fast & friendly in 12 passenger van.
Dawn Kordenbrock
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Decided to do fast pass. Everything ran like clockwork and loved the pricing this trip!!! Staff was very efficient! Will use them again next trip!
Peter Meister
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It’s the best service employees I’ve ever dealt with and parking at any airport in this country. Love they offer you a bottle of water on your way out which is really great because you’re usually very dehydrated from flying. PMM 😎
Joseph Shema
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USAPark is my go to for Jax Airport parking. The people there are attentive. Shuttle service is fast and reliable. The option for covered parking is great. Just completed another parking stay this weekend and was quite pleased with the service as usual. Thanks USAPark!
SAE Miller
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An easy go to for airport parking in Jacksonville. There are a few to choose from and this one seems to be a bit more money but the service is worth it.
Jillian S
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The parking is a great rate with the coupons, the shuttles are fast and courteous, the experience would have been a 5/5 if the parking attendant at check out wasn’t so mean. Her tone was demeaning and she spoke to me like I have a learning disability and all that I had asked was to do a split payment. I wanted to scream so loud at her by the way she spoke with me and wouldn’t want anyone to have that type of service. Her attitude was the worst that I have encountered in any setting for months. If she isn’t working and you can leave without interacting with her then this place is the best.
Donna Thomasson
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Just such a perfect way to end a very long travel day...19 hours of travel... and just the kindest most accommodating pickup and payment you could imagine!! Thank you!!
Carrie Gainor
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Courteous top notch service! Employees are polite & helpful. It’s the only place I park.
Linzee Ott
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Have been using USA Park for years. If you fly more than once or twice per year, sign up for the membership! You earn credit towards free parking. The longer your parking stay, you can even earn discounts. Prices are comparable to JIA economy lot pricing. The drivers are so super efficient and friendly.
Susan Goodall
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Have parked at USA Park for many years and the service is always great. they run so many buses and there is seldom a wait. Driver is always helpful with my heavy luggage and golf bags. Hope everyone tips them well.
John Baldwin
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We parked our vehicle in covered parking while on a 7 day cruise. The shuttle service was perfect both ways. Only waited a couple of minutes on either end. Drivers were very helpful loading luggage. USA Park is the only way to go!
Kristin Armel
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Wonderful service! Staff was friendly, shuttles were available with little wait time. Car drop-off and pick up was easy breezy with the mobile app. Will use again!
Christopher Tanner
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Love parking here for not only price but the service. The drivers are all professional and live being picked up and dropped off at the door or right to my car. 100% recommendation
Theresa Bruno
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Good place to park. Very close to airport with frequent shuttle service. They pick you up and drop you off directly at your car. My only disappointment is they raised their prices.
Jim Swaringen
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The way they have grown indicates how popular they are. I park my vehicle under a roof. Airport Service to and from car. Driver even puts bags in trunk for me. Free bottled water at exit gate. We have used USA Park for years. Will only use it in the future. Now, can I get a discount for a glowing review? :-)
Dana T
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This was my first experience with USAPARK but it won't be the last! The attendants were very helpful! I loved that the bus was waiting for me on arrival late last night. Outstanding support and a great value!! Check them out - you won't be sorry! 😁👍💔
Novlin Lewis
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Good price, great customer service both drivers and attendants.
Bamboo Songs
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Park HERE!! Great place to park!! 🌞
JD Motes
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Excellent place to park while on trips! 😎 👍
Greg Gaines
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Love this place for reliable covered parking when flying out of JAX! They’re quick in and out, the shuttle drivers almost always see us drive in, and follow us to our parking spot to pick us up. They have a “frequent flyer” membership that gets subsequent trips discounted, and we’ve always been helped by the most friendly and welcoming people here. Thank you USA Park!
Sue Sayer
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Being single and coming in after dark, I appreciate the curbside shuttle and drop off at my car. Lovely lady at the exit booth! She is so friendly and helpful!
Santiago Rivera
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When I arrived the driver was there waiting to load my bags. Staff was very friendly. If you use the coupon make sure you park in uncovered parking. Otherwise the experience was great. Car was safe. Lot was well lit at night. Pickup at the airport was easy. Gave a bottle of water on the way out. I recommend parking there and on my future travels will park at that location. Kudos to the staff. Thank you.
Tracy Houck
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When we travel we trust USA parking to keep our car safe. The service is 5 star ⭐️. The ladies that run the guard gate are awesome!!! Parking is close to airport and the shuttles run around the clock. And they give you a bottle water when leaving. Thank you USA parking. See you again soon!!
mike skinner
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My first visit. Located close to airport, check in and out was efficient. Tram picked us up at parking spot and transported to Airline drop off area. Picked us up on return and delivered us to vehicle. Great experience. Thanks
Nimit Patel
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Safe parking place and good shuttle service for drop off and pick up. They have good discount coupons online.
Melissa
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So convenient! I’ve been parking here for about 2 years now. Always reliable. Quick service. I feel very safe leaving my car and getting back into it after a late flight!
vicki sullivan
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I have always had a good experience with this place, but I couldn’t find my keys which were tucked away in my suitcase somewhere when I got back to the car. The driver, Josh, refused to leave Until I found them and he could put my bag in my car. He said that he would want somebody to do that for his mother if she were in that situation. I gave him my tab, but he was such a good person. I have had great experiences with the people that work there for years!
Eric Summa
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I’ve been using them for a long time…way over 70 nights stayed. More recently, they have been lighter on their shuttle scheduling. In the past, you would leave the airport and there was a high likelihood of a shuttle being there or arriving in two minutes. Lately, it’s been a longer cycle. Still good, kind folks and the convenience is pretty high, only wish they would watch the flight schedules more closely and have shuttles there when planes land.
Mary Fowler
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This is my go to when I travel. Drivers are very friendly and helpful. Love the bottles of water when I return
Nick Paventi
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I always use USAPark Jacksonville. I also see tons of pilots, stewards and stewardesses parking here, which helps tell me I'm using the right company too. Drivers are all friendly, safe drivers and personable.
Robert Sturm
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Van arrived in a reasonable amount of time to and from airport. Drivers helped loading and unloading bags. The daily rate is reasonable. Overall a well run service.
David Horn
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The covered parking is the best value at the airport!
Laura Pacheco-Spann
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I’ve been parking at USAPARK since 2011 and the service is phenomenal. The buses are very clean, the staff are very nice and they are prompt in travel service. I’ve never had to wait for a ride to and from my parking spot. Last night I arrived on a late flight and there were 2 shuttles ready for pick up.
Heidi Brenneisen
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I love how easy this is! I did not wait for the van on either end of my trip. Great, super-friendly service.
Mara Humphres
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Great service all around from service booth to driver. A bottle of water was offered when checked out
Sheldon Todd Smith
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I’ve been using USA Park for about a year now.
I was a loyal user of WallyPark for quite a while and had several very long waits after flight delays and getting home late. I decided that I would just park at the garage. Well, after a few trips where finding a parking spot was very challenging, I followed a USA Park shuttle bus to their lot and have been using them ever since. The buses are very quick to pick you up and I haven’t had to wait longer than 10 minutes for a bus yet! All the drivers are very nice and professional. Having to travel for work can be stressful enough, without having parking issues. I’m grateful that I found them!
Minneli Lou Ochavillo
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I'm here pretty much every month. I was hesitant at first but it's actually been great. I feel safe and my car is safe while I'm gone. It's so convenient!! I took 1 star away because the app is fickle. It doesn't always work. It logs you out at the worst time and the directions aren't very clear on how to get free parking stays. You guys need to fix or improve the app.
Rachel Scott
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Mario and the team got me checked in and did a great service in a very reasonable time. They even knew I needed the tires rotated before I asked. Affordable, professional, and no nonsense that's why I love Coggin. They're the best.
George Carnicle
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I park here EVERY time I fly out of JAX! Parking lot is always clean, safe and secure. The shuttle drivers are professional and friendly no matter what time it is and the attendants always have a smile and some water for you as you're leaving. A huge extra special shout-out and thank you to April and Richard for everything you did for me today! You went above and beyond in helping me and were such a blessing! THANK YOU BOTH!!!
Clarence Watridge
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App works very well. Shuttle there when you need it so no long waits. Touch less fast pass works well. Best parking service i have used and have used numerous ones.
Jessica F
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I’ve used this lot twice now and had a great experience each time. I appreciate they run coupons and discounts that help with their already low prices. The shuttle to and from the airport runs so regularly I’ve never had to wait more than a minute or two. So glad I found this option.
Roberta Collins
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Whether parking uncovered or covered, I never worry about the safety of my vehicle. The prices are affordable for me as a single person on a budget. The customer service going in and coming out makes me feel like I am an extended family member.
Andrea Trescot
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They are helpful, courteous, and you are always offered a bottle of water when you check out. The bus is always prompt. Plus the bonus free parking rewards are great. As a busy frequent traveler, this is MY parking place
Stephen Scavotto
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I left my iPhone in the car and had to return to the parking lot. Luckily I arrived early as I was traveling with my daughter and two grandkids. Josh took me back with another returning group. Could not find my phone in the car. We returned to airport where I rifled through my back pack’s many pockets. Still no phone. Had Josh take me back to the lot. This time I had asked Josh to call my phone from his and I was able to locate it in the car. I was grateful for Josh’s patience and impressed by his calmness in dealing with my crisis as well as all the other customers on my three shuttles. This from a retired “seasoned traveler” who through airports weekly for 40 years. Can’t say enough about how lucky you are to have Josh representing you.
Kathy Williamson
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Shuttle arrives promptly when I park and they are always at the airport quickly when I return. Never fails. Last time I was offered a water when I was checking out and it was so appreciated.
Eugene Gustilo
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Pick ups could go a lot faster and with ease if the busses rotated rather than waiting for one bus to get back to base and the other leaves. They both have radios and can communicate when they are five minutes out. Other than than, our family loves the staff always so helpful,👍🏽👍🏽👍🏽
Amy K
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Love the young lady who works at the entrance. She is always so helpful especially when I am figuring out the fast pass and coupons. The bus drivers are all wonderful as well. Keep up the great work!
Sherry Peck
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USA Park is such a quick easy service. I’ve used several different parking services as I travel a lot. USAPark is by far the most reliable & easy to use. I did not have to wait when dropping my car off or when I returned. The shuttles showed up immediately as needed. Thank you, we will be using USAPark every time we fly in and out of Jacksonville!
D Po
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We are getting to know this place better, driver was right outside waiting to pick us back to parking lot. Five minutes later we are in our car and on the way home. Great place to park the car under the cover where flying away.
Rob Gazzara
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Easy to schedule an appointment with the app. Easy check in and check out with the QR code. Emailed receipt, 7.99 a day uncovered, drivers 24 hours a day, 7 days a week. What more can I ask for? Highly Recommend.
Todd Berenson
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Best parking and service ever!!
No need to look anywhere else. Lightening fast baggage help and shuttle before you can blink! At airport 6 minutes from parking.
Jon Tall
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I decided to give this company a try after a couple of terrible experiences with the Jacksonville Airport's Economy Parking and their lack of adequate shuttles. This will now be my choice for airport parking. From the moment I arrived a shuttle bus was immediately behind my car to take me to the terminals. When I returned to the airport and made my way out to the ground transportation pickup, a shuttle was already waiting and got moving with three passengers - Zero wait time is a great improvement over the few and far between packed buses I was used to with Economy Parking. No more clawing your way to the front of a crowd to get on an already packed bus after seeing two full ones pass you by with rude drivers yelling "We Are FULL!" This is the way a good business should work!
Some advice and points to note:
1. Get the coupons online for reduced pricing and budget in an extra day on the end in case your flight gets delayed. The coupons "expire" after the end date you specify which would leave you paying the higher price.
2. There is a 10% Airport Fee added on the bill so be prepared for this. Even so, the prices with coupons come out cheaper than Economy without the bad service.
I highly recommend!
Terri Conklin
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Always personal service, friendly employees and a bottle of water when you leave! I don’t park anywhere else!
Judi Frankel
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I travel frequently and have been parking here for over 10 years. Friendly reliable staff! Shuttle drivers are always available, even when planes run exceptionally late.
Sal La Cara
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Fast in and out of the airport
Very secure and affordable.
A complete peace of mind.
These drivers are always waiting for you when you exit the terminal.
Ken Millhone
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Easy in and out parking at Jax airport. We had to leave early and like they are open to take care of us, helping us with our bags and taking us straight to the terminal. And same with our return no matter how late!
Steven Connolly
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There aren't many businesses that can offer great customer service at an exceptionally low price.
USA Park does all this. Five Stars.
First, their rates are more than reasonable, like $4.00 a day for uncovered parking and coupons and credits for free days!!!
They have covered parking as well, think these rates are around the area of $6.99 to $7.00 again, reasonable.
Shuttle service to the airport terminals is offered again, very good if not excellent customer service. Pick up and drop off at your car with bag assistance, if needed.
All and all very great place to leave your car.
It's my understanding that USA Park is developing an APP that can be used for this great airport parking place.
Joyce Cuffy
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I have been using USAPARK since I started back traveling. The service has been top notch. I did get a sticker shock with the pricing when I had been gone a month and the rates went up. They got that fixed and I was satisfied. The drivers are all very helpful and courteous. Ms. Gwen is normally there in the evening when I get back. She has ALWAYS been, polite. The customer service she gives has been get. She always has a smile.
Jane R
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This is the best place to park! The van meets you where you park and the driver helps you load your luggage and drops you at your plane's departure door. Upon returning the van picks you up quickly and takes you right to your car and helps load your stuff. I have always felt safe, especially at night after dark. Our driver on my most recent trip was very helpful and had all in the van laughing and enjoying the ride. Plus you're given bottled water when you check out with the cashier. I will always park here!!!!
Florita Daniel
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Outstanding, I love this Airport Parking facility. The Staff provided World Class Customer Service 😁This was the first time I've parked at the Jacksonville location. I highly recommend this company and will be going there again. The shuttle picked me and my bags up from my vehicle, took me to the door at the airport, flying out & back to Jacksonville, the service was smooth like silk!!!👍🏾🙌🏾
Jonathan Leonard
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Pretty good prices, buses run several times an hour meaning you hardly have to wait, and so far no security risks.
I would love to know more about the loyalty program and have the perks be more advertised. I’ve been coming here for years and think I’ve only gotten one larger trip knocked down with points or whatever? Not really sure how that works.
Lynn Elston
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Three cheers for Charlene and USAPARK
Terrific service and prompt pick up going to and from airport. Clean vans, covered parking, safe facility. Everyone is courteous and personable
When our Parking fee rang up incorrectly, Charlene fixed it in seconds and offered us a water as we waited
Only place we will park
Harry Heinke
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I’ve been parking at USA Park for years and always have a good experience. Convenient, free shuttles to/fr the airport and your choice of covered or uncovered spaces. And frequent Parker awards when you sign up for an account. Recommended !
Denise Hinojosa
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If your traveling person and need to find decent parking lot to park your car. I have to say USA PARK it’s decent price for long term travel days or weeks. Behind the fence and no one is able to steal your car.. last time I went a long trip for two weeks I paid between $20-$30.
Patty Rodriguez
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Parking was excellent as it always is. Shuttle is quick and easy.
It's a shame the best coupons are always only good for new customers. The loyal return customers keep you in business. Maybe give them the best perks!!!
Sharon Hindery
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This location is easy in, easy out. We never have to wait coming or going… Drivers are friendly and helpful. We park here any time we fly from JAX. It is inexpensive, and if you get the fast pass, you can earn free parking. If you opt for covered parking , it’s only abt $1/day more..
Tonya Beaver
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Always an excellent experience. Quick shuttle. Friendly staff.
Tara Warner
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Absolutely ♥️ Parking here! Ms. Gwen at the gate is amazing! Always courteous and friendly! She is definitely an asset to the company!
Mike Ford
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Good place to park if you're flying out of Jacksonville for an extended period.
Simon Bazyler
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Have tried several other nearby airport parking and USA met all the check points. Easy online reservation, quick entry and most important, our flight was delayed and didn't get in till after midnight. USA was there to pick us up minutes after we got our luggage. Call it good luck? I'll find out cause I've signed up as a loyal "fast pass" customer.
Carol Swift
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I’ve been using USA Park for years and have always been happy with the experience. Prompt pick up & return. Staff are always accommodating with a smile from the time you enter property until you exit. Will continue to patronize and highly recommend.
Sabrina Powers
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As always they were great. Picked me up at my car and shuttled me to airport. Less than 5 min wait for the shuttle...always. Fares we're cheap compared to airport parking. $8.75 a day for covered parking.
R J G
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Faster, friendlier and more cost competitive than the on airport covered parking. But use care when parking, and exiting the covered stalls with narrow (hard to see), posts. Great shuttle service. Friendly and helpful gate personnel
Carol Hill
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Always use USA park. Shuttle is always there and drivers are extremely helpful. Have been a customer since 2009 and I travel often. And I love seeing Gwen when I arrive when she's working! Outstanding employee!
David Beaulieu
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The employees are friendly and prompt with service. My driver at midnight on Jan 11/12 was great. He left the airport as soon as I boarded the van so he could get me to the parking lot quickly. He drove well and took my luggage to my car. He’s a 5 Star employee.
Dawn Pranis
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Convenient covered or uncovered parking with great door to door friendly service and a rewards program. We get free days for our vacations from all the work trips! They even had a jump starter to help when we came back to a dead battery. 👍♥️✔️
Paula Harting
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Though I wish they weren’t so expensive… they do provide great service. They even jump started my car when my battery died. Very friendly and helpful staff.
Nancy Herndon
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Once again USA Parking is excellent. From the check in/out person, to the shuttle drivers, location and covered parking.
I have used USA Parking several times and have never been disappointed. The shuttle runs regularly and the wait times are minimal for airport pickup.
Ursula Bodnar
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I’ve made my online reservation as thinking of Holiday traffic at the parking lot ..
It was plenty of room as they were advertising!
It was so easy to go in .. almost immediately a shuttle showed up. I wasn’t sure if Ive locked my car.. the driver was unbelievably nice, drove around let me check it!
Coming home the USAPARK Shuttle came within a few minutes and took me to my parking place! Through the gate an other friendly face and fast service!
Yes, it is 5 star service for sure and I definitely will use it again!
Cynthia Fulton
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The driver Frank is always great. Other drivers friendly too. My only complaint is the unpleasant lady at the entry exit booth. She’s rude and seems like a very unhappy person. Doesn’t take much to smile and show some kindness when you wish her a nice day. Her only response is uh huh. Even the driver a few months ago said something about her. Only reason I am down grading to a 4 star
patrick nardi
12345
Very safe place to park. They take you from your vehicle to the airport. Upon return they will take you back to your vehicle. There is always someone there with you. They will help with loading your bags into shuttle bus and off. Also will help load your vehicle upon return. Friendly service. Great prices. Very convenient. 5 min ride to airport. I won’t park anywhere else. Nothing can beat them.
Linda Gongla
12345
We had a late flight back into JAX. UsA Park was right there and took us right to our car within 10 minutes we were on our way! The driver was super nice and efficient. We use USA Park every time!
Rick Feeney
12345
Excellent checkin and checkout processes. Multiple shuttles speed the process. Think the app could be a little clearer explaining the whole process. Shuttle driver did a great job.
MK H
12345
The drivers are punctual and offer assistance with luggage. The pick-up and drop off went smoothly. And the app is helpful.
Sheri Vecera
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Super easy parking within a few minutes of Jax Airport. They picked me up right at my car, unloaded my luggage, and then a quick ride to the airport. Same in reverse when I returned. Very reasonably priced as well!! I’ll definitely use this lot again when I travel!!
Judy Nagle
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Everything from dropping off car, shuttle pickup to retuning to lot went smoothly. Attendant at booth friendly. Great experience!
Rock Herd
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The parking meets everyone's own needs. Covered or uncovered, you can feel comfortable that your car is safe as you travel. Great personnel
Charlee Sain
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I enjoy the convenience of parking at USAPark however, I do not appreciate a driver holding their hand out in expectation for a tip. That is very tacky and disrespectful. When that happens I give less of a tip than I had originally planned. You will NOT intimidate me!
Frances Haymes
12345
Excellent location. Easy pick up and delivery to and from airport. Very happy with this parking area.
Charlie
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I have used USA park for about 20 years now. It is an amazing company. I don't like giving the keys to my car to anyone. Some of my friends have told me about finding really nasty things in their cars at those places. At USA Park I keep control of my keys. Their shuttle drivers are almost all wonderful folks who are very helpful. They come get you when you first park so fast that you get to the terminal faster than if you parked in the hourly garage. Going back to your car is a pleasure as they drive you right to your car, not like the airport lots where they dump you at a bus stop. USA Park takes you right to your car. I would never park anywhere else.
Erika Bryant
12345
Amazing service!! We had a dead battery in the middle of the night after our trip, the sweetest employee came to our rescue within minutes to aid us. We were on the road in less than 10min!! Thank you!!
Alex Fisher
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First post-COVID use of USAPark and they did a fine job. Fast shuttles to and from the lot and very reasonable pricing. We will use them again the next time we fly.
edith strauss
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I been using USAPARK for 20+ I love it, never had a problem. GREAT SERVICE 👍. I signed in for FAST PASS and it works great. Bus drivers are very helpful, always help with my bags. Great service if car's battery is dead, less than 5 minutes you get assistant.
Cynthia Jennings
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App easy to use. When entering, attendant directs to parking place and transport van picks you and luggage up. Just as easy upon return. Everyone was nice and professional. Upon exiting, you and car passengers are offered cold bottle of water. Nice touch after dehydrating flight!!
Dale Crews
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We arrived at Jax airport on Monday 6.24.24. We were tired n ready to go home. We walked to Post 1 n waited approximately 10 minutes. The shuttle arrived n the driver grabbed both our bags. He drove to the parking lot n stopped at our car. He then placed both bags in the back our car. He provided excellent service. We’ll be back for our next trip.
Jim Chapman
12345
Love USA Park… been using them for 20 years now dot you never have to wait long for their bus… They will leave with just one person if No one else is around for 30 seconds or so… Always have two buses going to and from… Never had an issue with my car while I was parked there… Their bus drivers and the people at the entrances and exits are very courteous as well… Always offering you a water if you want… A very well run business, and I’m glad to give them my business
Martha Louise
12345
USA Park is easily accessible and convenient. After parking, you are picked up at your car (usually) within a minute. The return is just as quick! I have been parking here for years and will continue to do so. Thank you, USA Park, for making it so easy!
Doug D
12345
Always quickly pick you up right at your vehicle. Very easy drive back from the terminal as well. With the total mess that the other parking lots at JAX are, I never park anywhere else.
Sam Hopper
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Great friendly staff. Our battery dies while away and they were quick to help jump start the car so we could head home. Thanks so much
Mark Austin
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Ms. Austin is super friendly. So nice to see her cheerful face every time I check out. Shuttle vans run on a frequent basis. Highly recommend USA Park!
Maureen Wilt
12345
Always fast and friendly service when using USA Park in Jacksonville. I arrived in the rain, fairly late and the driver even put the suitcase in my car. After 18 hrs of travel it was the so welcome.
Ellen
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Best BEST place to park when going on a vacation. The lot is well lit, someone is always there to make sure your car is secure. The drivers were great. I missed the first van when I came back and the next one was there in less than 5 minute. Amazing service! I highly recommend! I will use them again.
Chad Hines
12345
Parking was easy and affordable. I downloaded the App and saved cash. We were gone for 8 nights and got home at 2AM, there was a shuttle waiting for us and the driver helped us with all of our luggage without asking. Professional service all around.
Niecy Eldridge
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I have been using USA parking for years. Very reliable, spacious parking. The drivers are amazing and the parking attendants are always greet me with a smile and friendly welcome or goodbye. Definitely 5 🌟 for them.
John F McKenzie
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Flight crew and Baggage counter personnel were very helpful.
Pilots took extra care to find smooth air to fly so crew could serve drinks.
very thoughtful.
Charlie
12345
I have used USA park for about 20 years now. It is an amazing company. I don't like giving the keys to my car to anyone. Some of my friends have told me about finding really nasty things in their cars at those places. At USA Park I keep control of my keys. Their shuttle drivers are almost all wonderful folks who are very helpful. They come get you when you first park so fast that you get to the terminal faster than if you parked in the hourly garage. Going back to your car is a pleasure as they drive you right to your car, not like the airport lots where they dump you at a bus stop. USA Park takes you right to your car. I would never park anywhere else.
Holly Fritz
12345
I love USA park - they make it so easy and costs are very reasonable. Having my fast pass gets me free weeks of parking!! I won’t go anywhere else for airport parking
Cindy Smith
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Easy check in and check out. Scan your fast pass card first then when you exit scan the fast pass card, then any coupon then swipe your credit card or you can assign a card to your account to have payment deducted. Shuttles timely for pickup and dropoff at Jacksonville airport.
Jocelyn Stelson Wynston
12345
Great experience! Just go through gates and park. The shuttle was at our car picking us up very quickly. When we returned the shuttle was prompt. It was pouring out and he did such a great job getting us as close to the car as possible so we would not get soaked. When checking out the attendent was very helpful. Recommended
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