Jetway Parking

Jetway Parking

$0.00 / day
1 2 3 4 5
Average
1.9 miles from JAX
1565 Airport Rd., Jacksonville, FL, US

Overview

2.8
Average

Find a Great Deal with Jetway Parking at JAX Airport

Address
1565 Airport Rd., Jacksonville, FL, US
Google Map
Jetway Parking
1 2 3 4 5
Average
1565 Airport Rd., Jacksonville, FL, US

Amenities

  • Online Reservations
  • Luggage Assistance
  • Long Term
  • Short Term
  • Coupon
  • Off Airport

Google Reviews

2.8
Average
1 2 3 4 5
(Based on 59 reviews)
Pantera Hagler
1 2 3 4 5
I paid for cruise parking a few months before our cruise. However, we decided to bring our kids along with us and rent a car for the trip. So, my husband and I thought it would be better to park closer to the cruise terminal. Now, I always pay extra attention to refund policies so I figured getting a refund back from Jetway would be no issue. Per their refund policy, I would be refunded my payment minus the service fee.

However, it has been 5 months since the cruise and I've yet to recieve a refund. I have emailed the manager 2-3 times and received no response. Everytime I called, he's either not in or was told it takes up to 6 weeks.

Parking at the cruise terminal is more expensive, but much more worth it. They're professional and courtesy. I just reserved parking with them again for another cruise. It was definitely a lesson learned.
Lorena Reyes
1 2 3 4 5
The drivers are great, but the office is disgustingly messy and dirty. It takes them forever to pick up at airport, waited 30 minutes or more twice and they do t answer the phone. The other parking buses came 4 times while I waited for my pick up...
Lorena Reyes
1 2 3 4 5
The drivers are great, but the office is disgustingly messy and dirty. It takes them forever to pick up at airport, waited 30 minutes or more twice and they do t answer the phone. The other parking buses came 4 times while I waited for my pick up...
mark wind
1 2 3 4 5
We waited for 3 hours to get picked up and they left my car In a insecure front parking lot. They tired to charge me twice and their very j

Unprofessional, it's worth the money to pay a little extra and not go to this circus..
Donna Bowles
1 2 3 4 5
I can’t even believe I’m giving it ONE star!????

We paid online for this service, but AFTER we paid, we found out that the lot normally used for cruise ship passengers was closed for repairs. We would not have booked and paid for this service had we known this up front. However, their website indicated NOTHING about this! When my husband called, they assured him that the lot we would use was not far away, and that it would be completely acceptable to us. So my husband dropped me off at the cruise ship area, and drove to the lot, then waited for the shuttle to bring him back to the ship. We had an early arrival appointment so that we would be on the ship early, and could enjoy a nice lunch on board, while looking out over the water. That was far from what happened, though. My husband waited an hour and a half before he finally decided to call an Uber. When he finally arrived, went through the security line, and got to me so that we could check in, we were of the LAST people on the boat!



When we disembarked from our cruise ship 5 days later, the Jetway shuttle was nowhere to be found. When we called, we were told they had “just left” with a load of passengers, and would be back in 10 minutes for us. We sat down with all our luggage in the sweltering heat, and waited. After 10 minutes, we called again, only to be assured that they would be there to pick us up “ASAP”. After waiting 31 minutes, the driver showed up. By this time EVERY SINGLE PERSON was gone from the cruise ship area! All the shuttles, all the cars in the parking lot, all the people waiting for Ubers! We were the only ones left! Even the cruise ship had left!!



All this to save $25 on the parking lot fee at the cruise ship lot. And since we had to pay $12.50 for the Uber, we ended up saving a whopping $12.50 for this whole mess!

NOT WORTH IT!!

WE DO NOT RECOMMEND JETWAY!!

NEVER. AGAIN.
Tu Ffy
1 2 3 4 5
Cheap and cheerful. No thrills but quick pick up and drop off. V cheap with Groupon.
Janice Gillis
1 2 3 4 5
This is a great place to park your car when you fly. Friendly staff and quick shuttle to and from the airport. Have used them more than once.
Robert Smith
1 2 3 4 5
They say you get what you pay for.. not so much here. The price was better than affordable. The vans weren't the nicest by any means but they got us to our destination safely and in a timely manner. They were also there swiftly after I called to get picked up from the airport. Both drivers to and from were friendly. There was a few dollar charge after returning but can't remember what it was for.. tickets were purchased online and didn't think there would be any other charges. Also, this company is trustworthy. Vehicle was in the same condition as when dropped off which was a plus. Another thing.. I had laid my bookbag down which was equipped with a drone and other accessories.. $1400 worth. Mind you, I received a call stating they had it in their possession. Went to go pick it up to find everything still there. Pleased with the service and honesty; will use again in the future
Robert Smith
1 2 3 4 5
They say you get what you pay for.. not so much here. The price was better than affordable. The vans weren't the nicest by any means but they got us to our destination safely and in a timely manner. They were also there swiftly after I called to get picked up from the airport. Both drivers to and from were friendly. There was a few dollar charge after returning but can't remember what it was for.. tickets were purchased online and didn't think there would be any other charges. Also, this company is trustworthy. Vehicle was in the same condition as when dropped off which was a plus. Another thing.. I had laid my bookbag down which was equipped with a drone and other accessories.. $1400 worth. Mind you, I received a call stating they had it in their possession. Went to go pick it up to find everything still there. Pleased with the service and honesty; will use again in the future
Haley Shuper
1 2 3 4 5
Worst place ever!! Shady, their "shuttle" is an old rusty van. I called when I arrived at the airport to get picked up and they said they were on their way. I waited thirty minute while calling them wondering where they were. I called five times before they even picked up. Then the guy stated that he didn't know I was waiting and he just now sent the "shuttle". Waited for 50 minutes for them to bring me to my car. Keep in mind they're a five minute drive from the airport! Don't ever use this place! I'd recommend Wally park or USA parking their shuttles were there nonstop and they have nice shuttles.
Andrew Stinson
1 2 3 4 5
Don't walk away from Jetway Parking... RUN! They left my wife and I stranded at the Jacksonville airport. We had to hire a taxi to take us to the lot. I'm serious folks... you've been warned.
Dylan Paddison
1 2 3 4 5
Parked my car for two weeks without any issues whatsoever. Due to a change of plans, I actually left my car for two days longer than I had reserved, and was afraid I'd be charged extra fees. I had no reason to worry— Jetway simply charged me the normal rate for the extra days, no questions asked and no extra charge. Their service was prompt, friendly, and best of all, super affordable. I wouldn't hesitate to park here again.
alan altarac
1 2 3 4 5
Picked up my SUV last night the driver was helpful. I paid for an oil change and car wash. I got the oil change but was unable to get car wash due to the weather. The owner return the money I paid for the car wash. Everything went smooth.
renee podbielski
1 2 3 4 5
Shaun and his staff were excellent. Quick easy parking & an oil change, not to mention a complementary clean car. The staff is nice and very affordable. I would definitely recommend parking here.
Chelsea Watson
1 2 3 4 5
We were not happy with our experience with "VIP." Thanks to them we were literally one of the very last people to board the ship for our cruise. We made it on just in time for them to immediately start the emergency preparedness drill and for all of the dining rooms to be closed. At the time they told us the terminal was not allowing anyone in. More like they didn't want to bring us. Somehow the other 1,900 passengers made it on before us, and in plenty of time to eat dinner. The morning fog delayed the cruise from debarking the previous cruise for about 6 hours. We drove to "VIP" several times after Carnival told us we could arrive at the port only to be told we couldn't park yet. (even though we had reservations) Finally we decided to park along the road near "VIP" so we would be ready when they started running their shuttles to the port. On top of all of that, I am confident that our car did not move during the entire time we were gone. I believe it was left in their front parking lot, not the back lot that was secured. We were parked right by the street. This place is a joke. Next time we'll pay the extra money and park AT the port so we don't have to deal with these guys. What a joke. When we arrived to pick up our car it was in the exact spot we left it, with the key inside on the dash in the exact spot we left it, with the doors unlocked. No one verified that we were the owners of the vehicle, we loaded up and drove off.
Luis Senior
1 2 3 4 5
Closest Cruise Parking facility to Jaxport Cruise Terminal
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