The first time I was here there was a little mix up with the rooms and I wasn’t too happy. But every stay after that has been absolutely wonderful because of Lucy at the front desk! She is so sweet and kind and helpful! I always want to come back and stay here because of her, it’s so nice to see her smiling face in the morning when extending and she really goes above and beyond to make sure everyone is happy and comfortable!
Clean rooms in nice environment however not so inviting with limited check-in personnel and only cash purchase of water and amenities. Would recommend that they pay more attention to receiving guests and processing them faster than our own experience.
We checked in and and checked out an hour and a half later. We saw multiple insects inside the room. The room also smelled like paint and smoke. The first picture is of a guy taking drugs right outside our room door. The staff are aware of the conditions however they don’t do much to solve the problems. The staff members were accommodating to our cancellation however we were charged a $50 penalty. The $50 penalty was not reasonable considering how the room smelled terrible and the conditions were not good and was out of our control. There is no “comfort” in the name comfort-inn.
Checked in fine. Room smelt of paprika. Stank. They sent up hotel staff to spray the room. Issue didn’t resolve. Woken that night @ 3am by lots of banging and shouting that went on into the night. Not a safe environment for kids. Lots of unsavory characters around. Price is good. But you can definitely do better. Avoid at all costs.
Room was clean as expected and location was good for the destinations we went to. The rooms need some better firmer pillows as the pillows given were so flimsy, I needed 3 pillows to sleep.
Breakfast was gross!. Instead of a hot breakfast in the lobby, we were given a brown bag with a sausage egg sandwich, an oatmeal packet, and an orange juice box, then told to brew our own coffee in the room. Um, no! It was nasty!
We ended up leaving and eat at a local cafe for better food and coffee.
Great place! Great idea for Covid vacations since it designed individual rooms and out door hallway. Room is clean (a little old). Bathroom door needs to redo for privacy.
I had a horrible stay here, and the surrounding environments is not one for the faint-hearted. Many Shady people in and around the hotel, homeless encampment visible from the back parking lot. And above all my property was given away to someone who wasn't me while I was unloading one vehicle and coming back to reload the vehicle with the rest of my property the office said that it would be safe up front only to come to find out when shift change happened the new staff on shift gave my property to someone completely random who was not me and refused to give me information of that person so I can attempt to retrieve my things. And will not accept responsibility or give me any incentive for the mishap.
The reason why I put 3 stars was for many reasons
First of all
We came in to check in at 4pm and our check in time was 3pm
We checked in and the wait was long
The front desk guy was very nice but they really need two people up there.
Next we went to check in our hotel room and it was not ready and the cleaning ladies were cleaning it and told us to either come back in 20 minutes or get another room . We let them know we are coming back and its okay. We come back at 7pm and the room smelled like cigarettes and we found a cookie on the floor half eaten. We went to the front desk and they gave us another room. We then felt like the issued were going to be over but cleaning service would not come and we would have to go and ask for shampoo and fresh towels for two days . We stayed for 4 nights.
Nice and tucked back behind a few other hotels. Decent breakfast that is catered from 3rd party vendors and a calm atmosphere. 7.5 out of 10.
Clean. Confortable rooms and nice beds. But locked down with no amenities available. The "complimentary" breakfast is a joke.
Hotel is clean & staff is all friendly. Prices are great, I’ve booked with them 3 times within the last 8 months and never have had a problem. I always book through Priceline which gives great discounts. Rooms are very spacious.
The only thing I did not like was it not really open all the up like the food but the service was the best the staff was very nice I would recommend it to my friend and family
The space was immaculate and brand new. Both of my coworkers are pleasant and accommodating. In my experience, it's really cool and well-suited for vacationers. It's fortunate that the hotel is in close proximity to the city. Okay, that's a good idea. Overall, it was a fantastic adventure. I was overjoyed to spend quality time with my father. Please accept our heartfelt gratitude for making us feel so welcome!
I'm so happy with my stay at this hotel! They've been able to fulfill our needs! The workers is so accommodating and even supported us with all my baggage! I'm sure I'll suggest this hotel!
Loved it their the staff working on the counter really good people with great attitude 💯👍🏻👍🏻 definitely recommend it
I stayed over on January 1st and was disgusted to find a cockroach in the middle of the bed sheets. After alerting the front desk receptionist, I was told that I could move to another room. This was the bare minimum I was given. In the current pandemic, it doesn’t feel right to allow standard health codes be violated at no regard. That night, I tried to speak tot he manager, but there was I one to talk to, and I had to wait until Monday to contact her. After speaking with the manger, she had let me know that a resolution was already unplaced, my other room. I was shocked, after that disgusting experience the most the hotel could offer as an apology was a room switch? I asked for my money back, a refund, or even credit towards another hotel, and the hotel manger refused on all accounts. I had shown the video and pictures to the receptionists, and the separate receptionist in the morning, and none of them cared at the least. It is incredulous how little Comfort Inn & Suites care about their customer satisfaction or even the proper upholding of a sanitary environment for guests.
Very friendly and welcoming staff! The place was absolutely amazing! The service was great throughout the whole night. Their staff was also very friendly and professional. Thank you very much for such a wonderful experience. I couldn't ask for more from you! It was highly recommended to all of my friends and family!
My wife and stayed at this hotel in room #208 on 11/2/2020 and was not impressed . The room was fine but the sink backed up and we were not able to use it at all. Had to brush our teeth out of a cup and spit in the toilet. We were told that a maintenance person was working on the plumbing in room 108 and that may be the problem. Staff was nice but could not do anything until we checked out.
It was just a few hours after checking into my room and I saw a big cockroach run across the floor.
That's when I decided we wanted to leave the motel and get a refund. Went to the front desk and they refused to give a refund.
Asked the manager for a refund and he ignored me.
Do not stay at this hotel unless you enjoy bugs and poor customer service from the front desk and the manager.
It was a very old poorly maintained facility. I am willing to overlook a lot in these weird Covid times.
The good: every surface was cleaned and wiped down. The staff was very friendly and nice.
The bad: we reserved a king suite over looking the pool. We got a king room that smelled and tasted like an ash tray and it was over looking a roof section of the hotel with a broken ladder.
The ugly: the paint was peeling in sections of the room. The bathroom floor wood flooring was buckling up. The carpet was dirty and oily feeling. The couch in the room had stains on it.
Clean, comfortable, but the bagged breakfast is weak, with just one tiny juice carton. Nobody asked if we had a car upon check-in so our rental got a naughty parking slip on it overnight and that had to be rectified. It was under the wiper, so we're lucky it didn't blow off on the Freeway as we didn't see it right away. Would've woken up to it being towed away. Pool and similar amenities are closed due to Covid. On the plus side, it's 5 minutes from the airport.
No major complaints. Good price but dated rooms that don’t feel quite as nice or clean as I prefer. Probably wouldn’t stay here again given the plethora of other options in the area
I'm so impressed with this hotel! The staff is one of the biggest assets they have. The rooms are large and nicely designed, roomy desk and clean and large bathroom with large counter space. The dining room is excellent, with a variety of different themes for dinner. Overall, it's a nice experience staying at this hotel.
Excellent Hotel! They have amazing room, big comfy bed and a huge bathroom. The breakfast was also great with many options and of course, truly great taste. That was the reason we extended our stay here for 3 days. You could not find difficult during the stay for they have staff members who were willing to assist.
From the staff, friendliness, location, view from the room, and food in the hotel to great service, this is a must stay! The doorman and the front desk staff were always very helpful with suggestions of where to eat, and the room was spacious, clean, with a comfortable bed. I may stay here again or explore other options very close.
Staff was very friendly and helpful. Rooms were so-so, but okay for the price.
This place SUCKS.....NOT FRIENDLY at all.
We had a great time with my family here. The staff members are lovely and very helpful. The views are out of this world and truly amazing. The service was fantastic and the hotel was immaculate, and the pool area was beautiful. We will definitely return for another stay soon. Thank you so much for the great accommodation!
Not bad. I had a nice stay. No problems,room cleaned daily , informative a the front desk. Price was rite.
Beautiful rooms, small for single, outside view not so great😌
What a beautiful place! Hotel staves were delightful. They were also genuinely friendly and happy to help. The rooms are beautifully clean with a nice outlook. Our room was big, clean and very comfortable. The views from our balcony were extremely beautiful. It was a very good and remarkable experience in my whole life!
Great hotel to stay! They have an impressive swimming pool, clean water, great food, and cold drinks. Very attentive staff and they have a good spring. I will visit and stay longer because I like the view in front of the hotel, which directly leads to the swimming pool. I strongly recommend this hotel!
No housekeeper ( hot breakfast pool ..)during pandemic. Room run small. Bathroom is better. Sheets are full polyester. Clock was broken. I just wish the windows opened but it is near the power substation.
Absolutely, beautiful hotel! The entire place was very clean, spacious, and the staff and employees were very friendly and hospitable. Their rooms were very huge and roomy. The kids love staying in their pool than going outside to explore the city. Their breakfast meal was very delicious and huge in plating. We will be back here whenever we are in the city. Thanks!
The sink was stopped up and there was tagging on the bathroom mirror qnd shower head water did come out right it was trash everywher in parking lot and homless walking around property all day overall the bed was big and housekeeping was nice ...oh and the tv sucked it keep messing up
Nice rooms. Close to John Wayne airport. Unfortunately the area is a little sketchy. Just keep valuables with you or in the room safe.
Jessica is AMAZING and makes sure all her guests are taken care of. She goes ABOVE & BEYOND what is required of her to make sure all your needs are met!
Scott is on top of what is happening g. We would like for them to be acknowledged for their hard work.
Tha k you both for all that you do
If I could give it 0 stars I would. I payed a deposit to reserve a 2 bedroom room a week in advance. I show up the night of & they tell me they don’t have my room and that they are -3 rooms. Do they expect me to sleep in the lobby? Yet they didn’t give any type of discount and still charged me a cancellation fee when it was their fault that they didn’t have any more rooms. There was another person here that said he reserved his room 2 months in advanced and the same thing happened. Good luck finding a room if you come here they’ll take your money and leave you sleeping in your car.
Good suite room. It is well maintained and clean one. Nearest food options are also good to try. Very economical suite room near by we have enjoyed. Hotel interior was maintained very well. Staff also very cool and helpful. They make customers comfortable during the stay.
The room is very clean and comfortable, and the staff is very friendly.
The quality of the continental breakfast is better than those of other comparable hotels in my opinion.
The hotel is only a few minutes drive from John Wayne International Airport, which is also a big plus.
This is overall a very pleasant experience for me. Will definitely come back!
The bed sheets had an odd odor to them. The outdoor patio area was really good though. The hot tub was not that bad either. I just wish the sheets and pillows had been properly washed.
I really like this place! It looks like the pictures and the staff is absolutely outstanding.
They always said hello and were accommodating to the fact that I had to check out early because of my child was sick and needed to take him to the doctor back home.
There breakfast is absolutely amazing! The ladies in the breakfast room are very helpful and always replenishing items and keeping the area very clean. I noticed that everyday the room was packed and the best time to get breakfast was around 8 a.m.
The fitness room has the necessary equipment for you to have a quick workout.
It is very close to the freeway and five minutes away from the South Plaza Mall.
The room was very spacious and the bed was comfortable and although they had different kind of pillows they were too small for me.
I will definitely bring my kids back and hopefully enjoy the pool next time.
The breakfast is at 6:30 sharp, they got a fire pit and a heated pool. Nice rooms too, kinda small double rooms tho. Super polite staff and pretty 420 friendly, just not in the rooms.
Awesome breakfast great staff
Good location, friendly staff but the carpet was stained and not clean. The bathroom door would not close due to excess paint and improper alignment. I would have given 5 stars if maintenance and cleanliness were better.
The place is nice i rented 2 rooms there the room with the sofa bed had no sheets on it housekeepers never cleaned the room it is a nice hotel i bought 15 bucks worth of snacks for my kids because i was tired to leave the place the front desk charged my card 3 times i called and no one ever answer the front desk phone. They gave me my 15 bucks back there suppose to send my 30 bucks i tried paying in cash but she had no change at all when i went to check out the man could not check me out because the lady that charged me did something to my account overall its a good place i wouldnt stay here anymore just because of my experience i had to go threw.
A nice place to stay at Irvine.
The hotel locates at the heart of Irvine. It is easy to go for most major places you want. The hotel room is well equipped. The bed is comfortable. The power outlets on the nightstand are very convenient. The breakfast buffet includes some good amount of food selections, which is great for the fresh beginning of a day!
We found a dead cockroach on the floor. The room for breakfast is actually hot compared to the yard.
This hotel is really old! Definitely could use some renovations on it. They only have 1 washer/dryer in the entire hotel which was annoying when you stay here more than a day to wash clothes. The pool stays open later than 10 with loud, noisy people, blasting music in which the management will do nothing about. The FREE breakfast is a joke, they always run out of everything, or something breaks, just consider this if you are looking to stay at a hotel with free breakfast to avoid paying for breakfast, which you may end up doing with how poor the breakfast is. The part that was very inconvenient with our stay was that EACH time we left and would return, our keys would “demagnetize” which is what the front counter said EVERYTIME I had to go down to speak with them because we couldn’t get in our room. There would be times we would come back on the second floor late with our kids who were 6, 2 and a 2 month old with food and weren’t able to get in because the key wouldn’t work. Not sure if these are things you would like to experience when staying here, if so then go ahead and book, I personally would not recommend this hotel to ANYONE! I’ve been to many comfort inn and suites and this by far is the worst!! Remember, you get what you pay for!