Nice hotel however the room price does not delineate the cost of the room. Add $70 to what ever they list as the room price because of the parking and resort fees. It would be better if they were upfront out the door done price.
Completely 5 star experience here from start to finish! We enjoyed this spot for 7 days and it was fantastic.
Pretty subpar considering the price and rating. Requested breakfast be brought to the room, was not delivered, and still charged for the $32 meal we were supposed to receive. Parking isn’t included in your stay, and if you do pay for it, the cards won’t work for the gate. Don’t bother ordering late night room service as you’ll be given an attitude for ordering and half the “late night menu” won’t be available anyways. Additionally, if you are to go to the desk dressed in sweats, as you’re trying to relax during your stay, you’ll be given an “up down” stare due to your appearance and not treated with the same respect as your counter parts that are dressed in the season’s latest fashion. Incredibly disappointing. New management and hotel renovations should be considered as I’ve had better experiences at a Best Western for a quarter of the price.
Don't be fooled, this is a 3-star at best establishment. Very unbefitting of a Hyatt Regency. The Location is pretty amazing, and that it pretty close to where the positives end.
Some of the rooms are a decent size, but you will still have the awesome joy of hearing the airplanes taking off from nearby John Wayne airport through the windows of your room. Walls are pretty thin too, so other noises from nearby guests can also be heard.
The staff is nice, so theres that. But we were expecting a call from the manager over the condition of our room, and never got that call. When we talked to him, he stated that he knew we had issues with our stay, but he was never informed that he needed to call us.
After checking out, the self parking gate would let us leave either, so we had to go to the lobby to get that fixed.
This is a property that Hyatt would be better off selling and cutting their losses, or putting a few million dollars into for renovations. Only stay here if you can't find any other place to stay and it's under $80 a night; and if you're company if hosting an event here, maybe put in a suggestion to find an alternative. This place needs some serious help.
This place is super clean and then people at the front desk smile, say "Hello", AND wave to you. There is so much room to lounge. I practically had my own living room. The outdoor patio is warm and inviting with the fire. The beds are made perfectly and I sensed zero dust particles! I felt safe and special while visiting.
Deacnet hotel with resort like amenities. The rooms are spacious and the ambience is good. Noise level was a bit high in my room during night due to hallway activity and outside noise.
Nice family vacation hotel. Lots to do right on the grounds. 20 min. walk to Corona del Mar but good exercise.
Our hotel stay was wonderful! From our room to the amenities. The front desk was courteous and the servers at the bar were great too. The man from recreation who came to open the slide was fun and helped my littlest guy. We rented bikes from the hotel to ride to the beach, it made it so fun! I appreciate how well everyone cared for us and the other guests. It was a great time and we will be back. They even brought us a microwave for my kids. The service was spectacular.
Room was very dirty. Carpet floors in room made our feet dirty when we walked around bare foot. The bathroom sink didn’t drain. Staff at the pool was hard to find. It was okay, but I won’t be back. The whole place needs updating and honestly just a good thorough cleaning. The best part of the property is the location to Newport Beach. Nothing much else to recommend about it.
Love this hotel. Staff was awesome and extremely attentive. It’s beautiful and so relaxing. I highly recommend staying here when you travel to Newport Beach.
Beautiful place. The room was spacious and we'll appointed. Bathroom looked great and the view to the Back Bay was very picturesque. The only reason I didn't give it 5 stars is that I think the hallways to the rooms in the main building could use a touch up and more color. They are showing a bit of age. Just a minor nitpick though for an otherwise perfect stay.
Not up to the Hyatt Regency standards. We stayed there for three nights for a wedding while we were in town for a family wedding. On the plus side, the property is very close to great shopping, Balboa island, and other things you might want to do in the area. The front of the property is well-maintained and shows well. The biggest drawback was we were in the back Lido building. Quite frankly, they should just tear this building down. It looks like a 50's motel, and not even an upgraded one. The rooms inside had been updated, to their credit. If you are going to stay at this property, I would recommend requesting a room in one of the buildings towards the front.