This hotel is very beautiful! Great view, great location, and very nice property. There was some opportunity regarding the staff, and service. Other than that it would have been 5 stars. However, for the price you’d expect a little better service. I reserved a fire pit, and the allotted time is 40 minutes. We asked where to find the fire pit that was reserved, and they told us to just walk out to the left and walk straight down. We passed a fire pit that was already taken. We had to call and ask which fire pit was reserved, and they gave us more specific directions. The fire pit has a small sign behind the seating area that had no name, and was hardly visible. We had ordered chips and salsa to be delivered with 1 mixed drink and the s’mores kit as soon as we arrived to the fire pit. The s’mores kit did not come out until our time was over. I asked if they could deliver it sooner, and did not get a reply. Once my time was over I asked to cancel the s’mores kit since it’s prepackaged and they said it was already on the way. Some of the staff also seemed rude to some of the other guests. Other than that the hotel was very nice.
Needed a change of scenery during this pandemic. Had a wonderful 2 night getaway here. It was quiet. Service was great. Shannon at the lobby bar/restaurant provided us excellent service. She was so friendly and gave us some great recommendations in the area. She always wore her mask and maintained social distancing, while still making us feel welcome. Very professional. We take the virus seriously so it was nice to see everybody at the hotel following guidelines. The pools were very relaxing. My husband and I were the only ones at the Lido pool and we texted the front desk to see if they could turn off the music being piped in so we could listen to our own music and within 5 minutes, they turned it off. Really nice to do that. My only complaint is the parking fees. $38/day. We will uber there next time since we are not far from Newport. Rooms are a tad dated but clean.
The staff is so friendly and accommodating! The hotel also comes with a ton of amenities! Location is real close to everything!
Old school elegance....super friendly staff, clean room perfect location.
1. I booked for bayview room. When I arrived they said they didn’t have it available til next day. Never got a call to view it.
2. Booked double beds for 4 guests. The room and beds given was for 3.
3. Only had 3 towels which is how I know we were given wrong room.
4. No food credit, parking credit or anything was given for the lack of integrity and professionalism.
5. Pool and beds were full capacity. We Lounged on grass but Caucasian family who came 2 hours later looking for beds were escorted to a non reserved bed with towels by pool manager. Not cool.
Thankfully we were only there to be closer to Newport dunes otherwise would not recommend at all for the inconveniences and disrespect for less than 48hours there.
It is very relaxing place with golf course, swimming pool and other outdoor activity facilities.
This Hyatt has three pools one is a very large children's pool with a water slide the hotel shows its older side in the popcorn ceiling and holes in the linens and small things like that but the service is wonderful every staff member was so helpful from the front desk to the poolside waitress to the staff at the breakfast bar and even staff you would find walking around everybody offered to help and was so efficient at their work that it made it a pleasure to stay here we will definitely be coming back again my 8 year old daughter LOVES this hotel for the pool and oatmeal
Very nice room, polite staff and nice cool breeze. If you want to pamper yourself this hotel is a place to go.
Had a wonderful Birthday with Common truly amazing experience! A very incredible beautiful person inside and out! Thank you Common and The Hyatt for a Beautiful Birthday Evening!❤
Stayed here for 5 nights for a friends wedding a couple of years ago. Fantastic stay, really nice rooms with huge comfy beds. Nice breakfast options from the cafe on a morning. The bar was really good and lively. Pools are great. Good location. Only drawback was a group of Oakley employees who were there for a convention, who were a bit noisy late at night.
Really enjoyed my stay here. Was able to do early check in, which allowed us to enjoy more time to walk around and enjoy the overall location. We enjoyed some drinks from the bar in the afternoon and the bartender was really nice. Room was nice and clean. Room service was quick to serve us in the evening eventhough it was pretty busy. Will continue to visit this location in the future.
This is an amazing beautiful hotel to visit in Newport Beach. You're less than a mile away from the ocean. The staff was very friendly and helpful. This is one. Hotel, that is not a tall hotel, but it is a wide Hotel spread over several Acres. The sunset is beautiful.
Would be 5 stars but they don't recycle..
Love the quiet property..but come on . This is 2020.
Carted my recycling to the Hyatt in Huntington beach where I am staying for a race.
If I could rate this institution 0 stars I would. First they oversold the hotel to a point that there was a line on unhappy guests at the desk without any rooms to put them in. I had 3 different people help me with no straight answer from any until they said that they did not have any more rooms in the hotel. They said they would work to get the guests other hotel reservations and transport them over at no cost as we say there for 30+min at 11pm with no answer or updates to only have someone stick there head out to say they were “checking with the manager on progress”. All of the customers booked their own hotel rooms elsewhere at their own cost as the Hyatt was unable to expediently provide myself and any other guests with hotel rooms. The Hyatt should be disgraced by this level of service. I will never recommend another person to stay at a Hyatt hotel for as long as I live.
Such an amazing hotel! Everything was so clean and nice! When we checked in with Lacy we had such a great experience! She was very kind and helpful, which we were very appreciative of! Overall a very wonderful experience!
Nice hotel however the room price does not delineate the cost of the room. Add $70 to what ever they list as the room price because of the parking and resort fees. It would be better if they were upfront out the door done price.
Completely 5 star experience here from start to finish! We enjoyed this spot for 7 days and it was fantastic.
Pretty subpar considering the price and rating. Requested breakfast be brought to the room, was not delivered, and still charged for the $32 meal we were supposed to receive. Parking isn’t included in your stay, and if you do pay for it, the cards won’t work for the gate. Don’t bother ordering late night room service as you’ll be given an attitude for ordering and half the “late night menu” won’t be available anyways. Additionally, if you are to go to the desk dressed in sweats, as you’re trying to relax during your stay, you’ll be given an “up down” stare due to your appearance and not treated with the same respect as your counter parts that are dressed in the season’s latest fashion. Incredibly disappointing. New management and hotel renovations should be considered as I’ve had better experiences at a Best Western for a quarter of the price.
Don't be fooled, this is a 3-star at best establishment. Very unbefitting of a Hyatt Regency. The Location is pretty amazing, and that it pretty close to where the positives end.
Some of the rooms are a decent size, but you will still have the awesome joy of hearing the airplanes taking off from nearby John Wayne airport through the windows of your room. Walls are pretty thin too, so other noises from nearby guests can also be heard.
The staff is nice, so theres that. But we were expecting a call from the manager over the condition of our room, and never got that call. When we talked to him, he stated that he knew we had issues with our stay, but he was never informed that he needed to call us.
After checking out, the self parking gate would let us leave either, so we had to go to the lobby to get that fixed.
This is a property that Hyatt would be better off selling and cutting their losses, or putting a few million dollars into for renovations. Only stay here if you can't find any other place to stay and it's under $80 a night; and if you're company if hosting an event here, maybe put in a suggestion to find an alternative. This place needs some serious help.
This place is super clean and then people at the front desk smile, say "Hello", AND wave to you. There is so much room to lounge. I practically had my own living room. The outdoor patio is warm and inviting with the fire. The beds are made perfectly and I sensed zero dust particles! I felt safe and special while visiting.
Deacnet hotel with resort like amenities. The rooms are spacious and the ambience is good. Noise level was a bit high in my room during night due to hallway activity and outside noise.
Nice family vacation hotel. Lots to do right on the grounds. 20 min. walk to Corona del Mar but good exercise.
Our hotel stay was wonderful! From our room to the amenities. The front desk was courteous and the servers at the bar were great too. The man from recreation who came to open the slide was fun and helped my littlest guy. We rented bikes from the hotel to ride to the beach, it made it so fun! I appreciate how well everyone cared for us and the other guests. It was a great time and we will be back. They even brought us a microwave for my kids. The service was spectacular.
Room was very dirty. Carpet floors in room made our feet dirty when we walked around bare foot. The bathroom sink didn’t drain. Staff at the pool was hard to find. It was okay, but I won’t be back. The whole place needs updating and honestly just a good thorough cleaning. The best part of the property is the location to Newport Beach. Nothing much else to recommend about it.
Love this hotel. Staff was awesome and extremely attentive. It’s beautiful and so relaxing. I highly recommend staying here when you travel to Newport Beach.
Beautiful place. The room was spacious and we'll appointed. Bathroom looked great and the view to the Back Bay was very picturesque. The only reason I didn't give it 5 stars is that I think the hallways to the rooms in the main building could use a touch up and more color. They are showing a bit of age. Just a minor nitpick though for an otherwise perfect stay.
Not up to the Hyatt Regency standards. We stayed there for three nights for a wedding while we were in town for a family wedding. On the plus side, the property is very close to great shopping, Balboa island, and other things you might want to do in the area. The front of the property is well-maintained and shows well. The biggest drawback was we were in the back Lido building. Quite frankly, they should just tear this building down. It looks like a 50's motel, and not even an upgraded one. The rooms inside had been updated, to their credit. If you are going to stay at this property, I would recommend requesting a room in one of the buildings towards the front.