DoubleTree Orange County Airport (SNA)

DoubleTree Orange County Airport (SNA)

$12.31 / day
1 2 3 4 5
Good
1.7 miles from SNA
201 E MacArthur Blvd, Santa Ana, CA, Santa Ana, CA, US

Overview

4

This polished hotel is 1.4 miles from the Segerstrom Center for the Arts, 1.7 miles from John Wayne Airport and 6.8 miles from Bowers Museum.

Classic rooms offer desks and custom-designed beds, plus coffeemakers, flat-screen TVs and Wi-Fi (fee). Some have minifridges or pull-out sofas. Suites add separate living rooms.

A free airport/area shuttle is offered. Amenities include a French-inspired wine bar and restaurant, as well as an outdoor pool, a hot tub and a gym. There's also a business center and 12,000 sq ft of meeting space.

Address
201 E MacArthur Blvd, Santa Ana, CA, Santa Ana, CA, US
Google Map
DoubleTree Orange County Airport (SNA) map

Amenities

  • 24/7 Front Desk
  • Restaurant
  • Wheelchair Access
  • Fitness Center
  • Free Internet/Wifi
  • Breakfast Included
  • Room Service

ParkingAccess Reviews

5
Excellent
1 2 3 4 5
(Based on 1 reviews)
C. Mary L
1 2 3 4 5
Secure parking. Shuttle driver not available so Doubletree paid for Lyft to transport us from airport to hotel.

Google Reviews

4
Good
1 2 3 4 5
(Based on 1625 reviews)
Customer Review
1 2 3 4 5
Hilton Honors members are honored and the hotel is considerate of its guests. The location is good and close to many sites near Orange County. Alex at check-in was very hospitable, professional, and understanding. I had a positive impression of my stay here.
Nick Villanti
1 2 3 4 5
The exterior of the hotel looks dated, but overall, they have done a nice job keeping the inside updated.



Little weird that their shuttle is done through lyft. It works just not something I am used to, and I am sure it impacts consistency. Also, they are willing to get you a lyft to the airport at any time even though the website says 6am to 10pm.



Easy place to stay next to the airport.
Robert Miller
1 2 3 4 5
The Good: The staff was pleasant and helpful. The restaurant was actually pretty good for the money. I ate there several times for both dinner and breakfast. The location is quite good, but be aware of GPS navigation. It has you do some odd turns. The room was clean and roomy enough. The bathroom is showing its age and there are hard water issues, but I never felt unclean or found the water distasteful when brushing. Room service was great.

The Bad: I chose a room when I checked in online, but someone decided to stay, and I lost the room. I was given the next room over which was fine, but it would have been better if I was given more options to choose from. Also, the room I was given wasn't ready when I arrived. The hotel handled it by giving me a couple breakfast vouchers which was okay. However, the bad part is that the room I was given didn't have properly functioning AC. It kind of worked, but wouldn't let me choose a temperature I wanted. There was no microwave in the room. I imagine you may be able to request one, but not sure. The parking is $27 a night, but the gate in and out was a bit fickle to get to work properly. Finally, the digital key really struggled to work properly. I ended up having to use my card every time.

The Ugly: Nothing was so terrible it would prevent me from staying here again.



5/19/2023 Edit: I stayed here a second time and was upgraded to a suite (see new pictures) and it was in better shape than the previous room, but the curtains didn't close completely shut, and there was light bleeding in under the door. Minor nuisances, but I'm very sensitive to light when sleeping, and others may find it perfectly fine. I also had random authorizations every day of my stay. I brought this up to the desk folks and they said it was fine and normal. I've been traveling the world to Hilton properties both in big cities and tiny towns for 9 years and never experienced this, so I was a little concerned. Thankfully, my bill was accurate at checkout. The digital key still struggles to work, so I recommend a physical key as back up. I'll be staying again next week, and I'll leave another update, good or bad.
Stacie Fowle
1 2 3 4 5
I personally was blown away at this hotel. It’s beautiful, with a VERY comfortable bed. The staff is friendly. They welcomed my daughter and I with a complementary cold water and warm cookie. I saw some complaints recently about the elevator and room service. The elevator is operating now, and the staff does inform us upon check in that room service is by request only. (I personally don’t like room service anyway. I don’t go in and clean my house every other day, so I think I’m okay going a weekend without them cleaning after me.) my only complaint would be that there’s no microwave in the room. I know there’s a cafe in the lobby but I’m not here on vacation, and I just can’t afford to order food on top of all the travel expenses. I bring my own food for these trips. It was unfortunate but if you don’t need a microwave then I’d say you’ll love this place.
Yolanda Magallanes
1 2 3 4 5
Stayed the night and the room was very cozy and clean. The best part of the stay was the young lady working at the kitchen/bar. Her name is Liu and her service was excellent. She made sure we were taken care of and happy with service. A genuine smile and laughter. Parking was tough though. Overall excellent experience
Christine Moreno
1 2 3 4 5
Nice hotel but missing common amenities that most hotels have. The hotel itself is clean,staff is friendly and accommodating. Interior decorating is aesthetically pleasing. Rooms don’t have microwaves, the fridge is hidden in a cabinet under the tv that you have to open the cabinet to get to the microwave. If you are traveling for business and need to print something out, there is no office room with printer but the staff will let you email them and they can print out for you.
James Maxwell
1 2 3 4 5
Hotel was not as bad as I thought it would be based on some of the reviews I read.

Pros: Room was surprisingly quiet even on the street-facing side. Was not bothered by cars, and the blackout curtains worked great.

Staff was awesome

Bed and pillows were very comfortable

Dispensers for all toiletries



Cons:

One of the two bath towels the room came with was filthy. Easily fixed, but pretty gross

No direct access to parking from the main elevator, which wasn't very convenient. Not the end of the world though.

No fan in the bathroom = a short hot shower fogged up the entire room.

Parking is expensive, but I knew that going in.



Location was great. Didn't use any of the amenities except for the restaurant, which had a nice continental breakfast. It was included for my stay (corporate offer) but you could obviously do better if you have to pay and have time to leave the hotel.
Tarana Wheelwright
1 2 3 4 5
Not only was this a lovely place to stay and take a training course, the location was really convenient both for short walks and for sightseeing. Most importantly the staff was lovely, especially Addie who greeted us and made us feel welcome after having had two very difficult days of travel. Her high level of kindness turned things around for us and the rest of our stay in California seemed to flow from that positive energy! Thanks!
Crystal Harding
1 2 3 4 5
Check-in with Tanisha was outstanding! Tanisha is professional, has excellent customer service, and is patient when I stepped out of the line to charge my phone. She is welcoming and an exceptional addition to the Double Tree team.



My room was clean, spacious, and in order, however, there was very, very little lotion and no body wash. The sink also needs cleaning to remove the stuck-on calcium buildup.



I love the electric art and welcome screen in the lobby. Plus the delicious cookies and two bottles of water! Thank you for the great accommodations.
Nikki Fritz
1 2 3 4 5
The rooms were smaller than expected. Maybe it was how the picture on the website is angled, or maybe it's just me. Either way, the views are awesome. Didn't shut my blinds once. The night guy we checked in with was a tad rude. He wasn't busy but made it seem like us checking in was holding him back from something. The morning staff is very friendly and nice. No gift shop even though there's signs for it. It's not a big deal, but I do love gift shops.
Rubin Lopez
1 2 3 4 5
The front desk staff was more than accommodating. The parking was underground, and if felt very safe. The property can use a refreshing and feels dated. I'll be back either way because of the staff.
Cantinatollo1
1 2 3 4 5
I stayed at the Santa Ana - Orange County DoubleTree for one week from August 21 - 26. The location is nice, upscale. The room was very nice, clean and comfortable. Neither the bathroom sink nor the tub were clogged or slow to drain. I hate it when that happens. I enjoyed breakfast at the hotel every morning and one dinner meal. The menus had a variety of items and all the servers were very attentive, friendly and their service was awesome. I travel a lot for work and this was one of the nicer hotels I've stayed in.
Snehal Shah
1 2 3 4 5
Place feels dated. Carpets are little worn. Overall clean but interior needs remodel and freshening up.

Front office and other staff I ran into all were polite and friendly.

It's close SNA and for shopping there is South Coast. Beaches are 30 minutes away. Right on and off the freeway is good.
Lizette & Emlyn Rosalez
1 2 3 4 5
Everything was absolutely perfect! From the front desk staff very friendly and professional, our suite was fantastic! We stayed in suite 223, it was immaculately clean! All the sheets had that crisp fresh clean scent! The 1 bedroom suite also has two bedrooms! Genius! The breakfast buffet one of the best we’ve ever experienced great food, friendly and accommodating staff, parking was a bit tight on Saturday night but otherwise everything exceeded our expectations! 💖 We are very picky! The management at this property knows service excellence! Congratulations not easy to accomplish post pandemic! Amazing experience we will definitely be back!
Rogent X
1 2 3 4 5
The family and I stayed here just for one night but the experience wasn’t as bad as some of the previous reviewers claimed. Unfortunately I don’t have many pictures on my phone but The location was pretty quiet and had nice view of planes taking off from the air port much to my kid’s excitement. The room itself was nice, clean. Shower control was little confusing at first but after an unintentional ice cold rinse, got the warm water flowing. The staff at front office were very helpful and even gave recommendations on close by restaurants since the one in hotel was closed for the night. Had breakfast there and was quite good but coffee was little too strong for my own personal taste. Only three cons about and first is the elevators. It works but gave a loud squeak at lobby floor as slowing down, and having people in it among the luggage cart, it doesn’t give you lot of elbow space. Second con is actually the underground parking. It’s really a narrow entrance at a angle so if you have larger SUV, van or truck, it’s going to be tight squeeze. Lastly is you need your room card-key to exit the garage so it’s best to move vehicle before checking out; I didn’t know this but thankfully I only had to wait maybe a minute for another person to leave and I was able to get out.



Bottom line; decent hotel and will go again if ever in area.
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