In the Covid era, I expect customer service to be even better especially at hotels where they have frequent visitors and staff. Are used to love this hotel but as I stay here overnight, it’s clear that my room was not cleaned with dirt in the bathroom, dirty towels in the hallway on the fourth floor, and there’s no supervision of anyone wearing facemasks including the staff. It’s when things go wrong like Covid, when customer service matters the most.
This place should probably be rated much higher. Rooms are modern and super comfortable. Don't skip the cocktail bar. The food and drinks there are exceptional and their wings were pretty amazing too.
I loved it here! I love the staff; they were professional and inviting! Fun and live environment and it was quite around the room areas
Nice hotel right across literally from the airport. Good windows as I could not hear any planes.
Comfortable bed and rooms, cool bar and reception area. Live music some nights
This place was clean and the people was nice. The swimming pool was good , no hot tub 😪 lobby was very fun, had lots of game for the family to play. Pets stay for Free 😀👍👍
We booked for New Year's Eve party! What a great room. Clean and modern! The bartender Christine was very friendly and very knowledgeable on the Hotels amenities. We ate at the bar went upstairs and came down later to a GREAT duo for our entertainment. Hats , noisemakers and even champagne for the toast! Can't wait till next year. Thank you all.
Beautiful hotel. Awesome staff. Very convenient to Buffalo airport. Meeting/banquet rooms available. Make sure you stop by the bar and say hi to Christine, a fantastic bartender
I cannot day enough good things about this hotel and the staff! We are from Canada and stayed here for 3 nights for a hockey tournament with two of our centres teams-from the moment we got there to the time we left they were so incredible! They had a meeting room where they allowed the kids to play mini sticks (a favourite thing to do when staying in a hotel for a hockey tournament), this way they were contained in a room, door closed and not bothering anyone else in the hotel(brilliant!!!! More hotels could learn from you)! We also drank and had a good time as parents in their lobby which had access to a bar, live music on the Friday night etc. It was again the perfect spot to allow the parents to have a great time and not bother any of the other people staying at the hotel! Well done Aloft! If only ALL hotels could be as accommodating and understanding as you! Would stay here again in a heartbeat for a hockey tournament or just with my own family!
Great hotel with awesome value. A quick Uber ride to downtown and right across from the Buffalo Niagara International Airport. The staff has always taken care of me and made my experience exceptional.
Super friendly staff, clean rooms, great local beers and delicious food. Perhaps the best Aloft I have stayed at.
As usual! Had a burger for dinner.
It was great.
This was a really nice place. Very comfy beds. They have made to order breakfast down stairs. The coffee was good. Real creamer. I don't care for the little cups of Creamer. Everyone there was very nice. I would stay again.
Great stay in this hotel which looks amazing and trendy. It is extremely clean and ladies at the front desk were helpful. I only think they are priced about 20-25% above their actual value as I compare them with similar class hotels.
The hotel was fine but felt a little cheap. Bar staff was lovely and Patty's wings were really good. The lava cake and my breakfast were almost certainly microwaved. My room could have been cleaner--I saw some old toenail clippings under the bed and edges of the room weren't as clean as I'd have liked to see.
A perfectly serviceable hotel for an overnight near the airport. I known planes were coming and going and I couldn't hear them which is a huge boon.
Aloft Buffalo Airport is a decent hotel, which is pet friendly. The outside of the hotel and lobby are modern and have a fun vibe. The rooms are nice with the basic amenities such as free wifi, coffee maker, desk and fairly comfortable bed. There is a kitchen in the lobby where you can order different meals and snacks for a price. The staff were friendly and helpful as well.
Great hotel, the best is that pet's and especially dog's are welcome. You normally even get a pet treat bag on arrival.
This visit though there were none available and no newspapers in the morning. Staff reaction and follow up on these issues was less than expected...Also rubber/plastic mattress covers made for a less than comfortable and less than perfect night's sleep.
For the price you are paying and the Aloft brand you should be getting exceptional service and a non rubber sheet covered mattress.
That being said I would still recommend this hotel. Very convenient and right opposite Buffalo International Airport.