Staff was very friendly and helpful, even though we arrived and left late at night / very early morning due to our flights. They ordered us a taxi to the airport when their shuttle wasn't running (due to the early hour) and the front desk clerk even picked us up at the airport herself, at 2 AM, to get us to our room after our returning flight. Great service that we really appreciated!!
Our room was very clean and the breakfast the next morning was well maintained.
I booked this place for my mom, nieces and nephews. They were doing back to school shopping so stayed overnight. They enjoyed their stay and said the staff and accommodations were all great.
Fantastic customer service and very clean rooms. Very friendly staff. Will definitely recommend this place to people coming to Buffalo or to tourists who are coming to see the Niagra falls. great location. not too far from the falls.
This hotel is ok for one night stays, if you are staying any longer, go somewhere else. The staff is very friendly and working very hard, but you can tell very easily that the owner is very cheap and doesn’t want to hire enough staff for this size hotel. For example, they don’t do a daily service for the rooms, you have to request it in person. If you want fresh towels, you have to ask for them, they might have one or two available. My bath tub wasn’t draining, I had to call twice to get it fixed. I originally planned on staying 5 days in this hotel, I cut it down to 3 days and moved to a different hotel for the rest of my stay in area. By the way, for $150/night I expected a lot better service.
Very clean hotel with extremely friendly staff. The room is clean and comfortable. The fitness room was great. The breakfast was very limiting and there was no decaf coffee offered. The biggest problem I encountered is that their shuttle is not a 24-hour shuttle, despite the fact it is an airport hotel that promotes its airport shuttle on just about every page of the website. But if you come in later in the evening there is no shuttle.
The bedsheets did not appear to have been changed since the last guest. Flat sheet was not in the right place and was not tucked in. The top cover appeared to have Ben just flipped back in place, it was not even close to being even, side to side. Shampoo bottle was half empty. Refrigerator squealed all night. At the front desk this morning, someone asked if the flight display board was today or yesterday. The desk person just replied “I have no idea”. The only entrance that was open was the main entrance. Other doors were locked tight. Can they do that and still meet fire code? My last stay at this location.
Never again. Horrible service.
No water. No water. No water. Not even with breakfast.
Very bad attitude at the desk.
Don’t waste your money.
Never never never.
The pool wasn't open and the complementary breakfast was just bagels cereal breakfast bars things like that nothing Grand like you would expect waffles eggs things that actually make a breakfast. The only downside I have is for some reason we got charged an extra $200 which we're trying to investigate on why we understand the two individual room charges but why there was an extra $100 per room charge separately we don't know we're trying to figure that part out so check your bills.
Stayed there for about sixteen nights. The staff was incredibly accommodating and courteous. Great location. I'll probably stay there again when I'm back.
Very clean.... we were able to enjoy our stay. It felt like being at a second home. Everyone was helpful and we always had what we needed.
Hotel was nice staff was friendly.. however the bathroom in my first room was not clean. I was offered a new room that was on another floor . Unfortunately the guest were very loud children running in and out of rooms knocking on doors. Not the hotels fault .. Location great across from airport. Hotel offered some breakfast items.
Nice, cozy and clean. Couldn't ask for much more being away from home.
Kind people, only thing is they speak of a no smoking policy... However me and my wife kept smirking weed in the hotel... Over good experience.
Okay so pulling up its a great location right across from the airport. Walking through the lobby and up the elevator I was impressed on how the place looked. Upon entering the room the setup was interesting and room seemed fine for what we needed. Wife did not like that the sink and mirror were right in the middle of the room and everybody could potentially see her getting ready. Then came the issues. First, the remote for the TV didn't work. Called down to the desk and was initially asked to bring the remote down.... umm no lol, then she offered to bring new batteries up. OK cool! Then we discovered that the sink was clogged and wouldn't drain right. Then the room behind us had yelling kids and a night club party going on but wasn't an issue all night. Then in the morning we tried using the shower and the doors wouldn't shut and were basically falling apart. We called and requested a new room. Got moved from the 4th floor to the 2nd. This room the shower doors weren't broken and the TV remote worked right away! However, the first night we were in this room we had someone stomping above us from 0500-0700. And I mean STOMPING like an elephant. Then the next night we had a person snoring in the room next to us that sounded like a warthog. Like I kid you not. They need to soundproof their rooms man!
Great hotel! Affordable price, the staff was super nice and the rooms were comfy.
Very clean and customers service is awesome. I really like it
Great place to stay. The only challenge is the location. Walking from BUF was a quest. Met it, made it! The cold, no shuttle "Because of Covid...". 2020's excuse 2 B Lazy and not put 100% into anything....NO More! Get back to work and quit using a Trojan Horse as an excuse to charge more, provide less and a sense of entitlement to Citizens' hard earned money!