Condescending workers and scammy layout. Shuttles say they drive every 6-9 minutes but I waited about 15 after I called them! Very difficult to navigate while inside. Park somewhere else that offers better service for the same price.

Super close to airport and great rates. Shuttles every 5 minutes. I'll be using them again!

All were great except the parking needs a better sign to where to go. We also made a mistake and went to secure parking which was the wrong place. Coming from airport blvd entering the parking a better sign on where to turn to go up. As we are leaving we saw the same mistake that a car made so we know it needs improvement. Other than that it was a great parking place, staff and drivers were nice and kind and helpful. I suggest to reserved a spot and prepaid so convenient and reasonable for a covered parking.

Reasonably priced and very organized, will be using them again for next trip.

Very convenient in that this parking facility is very close to Hobby. A few drawbacks: vans are small and crowded. You will need to park your car and then take your bags with you and ride an elevator down to the van pick up point on the first floor. I found the garage to be quite dirty and the lighting to be so so. All the staff were very friendly.

I’ve been trying to get ahold of the manager for the past week and he seems be never actually in the office

During the crisis of the storm they continued to charge me even though the airport was closed? I even tried calling them for three days to see if someone could pick up my car and they weren’t answering

It’s wrong to keep charging someone when everything is shut down and I couldn’t pick it up even if I wanted to

No hassle to and from the airport. The pandemic measures does not allow help with your bags. Be prepared for that.

Easy in, way out, shuttle was right they're didn't have to wait coming or going, and very well priced. Great location no complaints

The only inconvenience was to scan your ticket on every floor to reach to the top floor on your way in and out. Otherwise clean and great location

Preflight is one my favorite spot at hobby airport . Never had issue with them and shuttles are always on time.

Convenient. Friendly staff. Good rates, especially if you pre-pay. It's the only place I will park if I'm flying out of Hobby

Fast services but not friendly at all

Always prompt, very polite drivers. Always cheap. I love how my car is under cover. They pick me up and drop me off at the car.

Every time I have parked my car here. I never have had to worry about the car. The bus drivers are very nice and helpful. It's always so clean.

Good:

The car was safe and the shuttle service was quick to and from the airport. We paid in advance, so the rate was very fair.

Bad:

SHUTTLE: I travel often for work, and usually use off-site shuttle buses. The driver has ALWAYS gotten off the shuttle bus to offer to load my bags. On this trip, I was travelling with my family (wife and three daughters under 13yo) and we had 6 pieces of checked luggage. On our return, the driver sat and watched my wife and I pull our luggage onto the shuttle...then again watched us pull the luggage off the shuttle when we got back to our car. He did not say one word to us on the ride. I got cash for the trip specifically to tip the shuttle drivers, but did not use it here. It was very awkward. Shuttle driver was good on the way to the airport.

PAYMENT: We prepaid and made our way to the exit and chose the lane that had a cashier in case there were issues with my pre-payment. I scanned my emailed receipt and it did not accept it. There was a printed sign taped on the machine saying prepaid customers need to go to the office. Of course, there were no cashiers working to answer my question and I was stuck in the exit line. I didnt want to block the exit, so I had to reverse out of the lane and drive over to the office. There the man told me to scan my ticket first, then to scan the payment. Another customer came in at the same time with the same issue. There should be a sign posted at the payment stations with this information if they are not going to have a cashier on-site.

Excellent Parking with a Professional Staff and super friendly drivers. They provide a great service and excellent customer service.

I find the price is comparable for other lots, especially for covered parking. Paying ahead on line is no problem. Park your car, hop on shuttle to IAH. Come home and most likely shuttle is waiting for you. Seems very safe, too.

We left on Christmas Eve morning, leaving our car at the Preflight Airport Parking. I had made the reservations several days ahead. When we arrived, we quickly went through the check-in booth and found our spot. The van to pick us up was already at our spot. We had help loading our bags, went right out of the entrance, all I less than 5 minutes! Courteous and helpful! Same experience on our return. I will definitely use Preflight again.

They do a great job detailing vehicles while you are in valet.

Always the best parking experience! All covered parking spots at compatible rates. Even arriving at 3 am in the morning, no shuttle waits. Couldn't be happier with their service!

This is the best place to park at Hobby! Safe covered parking with excellent drivers and cashiers!

Easy peasy! Used them for a flight to Denver in October. Very satisfied with the transport to and from the airport. Looking for affordable parking for your trip? This is definitely a good place. I’ll park here again (if I’m not dropped off lol )

Easy prepaid parking. Got a jump start one time from them too.

I use Preflight every time. No matter what time it is the buses come every 10 minutes or more. I really like this company.

We tried two other parking facilities several times before using Pre-Flight and they are the best we've found. Drivers are professional, friendly, website easy to use, buses are prompt, and their prices are very competitive.

I used PreFlight parking for 5 days while on vacation. Prior to parking I printed out a coupon from the PreFlight website. The coupon offered a reduced price per day and said to present the paper to the attendant when exiting/paying. We got back late on a Sunday night. I drove past the payment kiosk and stopped at the attendant as directed by the coupon. The attendant seemed frustrated that I pulled up and didn’t use the kiosk instead. Keep in mind there were no other customers around. She didn’t say a word and took the paper. She then asked for my card, walked over to the kiosk, and paid my charge. She then returned and gave me the coupon, my card, and the receipt. I was ready to get home so I left. It wasn’t until I later looked at the receipt that I noticed I was charged full price. All together I would have saved $12 bucks with the coupon price. Honestly, I don’t really care about the money. What bothers me is the lack of customer service. I shouldn’t have to feel like an inconvenience. If you want to be treated well I would recommend trying another parking garage.

I had online reservation for covered parking but when I reached there, no covered parking was available. I had to wait for about 20 minuets to get covered parking. One of the lady at entrance was rude. Bus drivers were very nice and helpful. Shuttle service was frequent and convenient.

We use this convenient parking every time we fly. The car detail is pretty good too!

Price is great. Frequent program works well. Shuttles are quick. Never had an issue. Mobile pass means no paper required.