They took 20 minutes for the bus to come pick us up after parking my car with my family of four in tow. I was flying internationally and the delay caused us to miss our flight as we did not meet the one hour arrival cutoff. I went to retrieve my car within an hour of parking and was told I still had to pay the full fee, even though their delay caused me to miss the flight. The manager did not seem to care or make things right. No apology, just $9.30 for 50 minutes of parking. I used to park here every time I took a flight but will never be back due to the terrible service I received.
Idk what everyone is complaining about. No issues at all. Driver was helpful with luggage and they honored my groupon voucher. Houston location *
Good clean parking area. Drivers are quick to pick you up and drop you off. Good prices
Great prices I will definitely use from now own over the other lots.
I parked at Key Parking 9-23-2020, for 1 day and paid $5.57. I parked there 10-1-20 for 1 day and paid $18.59. When I questioned the price difference at checkout, the lady at the window started yelling at me. I only asked her why was it so much more for just 1 day? I am a Senior Citizen, and all I did was ask a question. She yelled at me twice and talked to me in a very rough manner. I gave her my credit card, paid the $18.59, I was tired from my flight. I called back Oct 4, to talk to a manager, not there so I left my name and number. Today is Oct 6, and I am still waiting for a Manager to call me back to explain the pricing, and to discuss why his employee yelled at me constantly. Don't park here, go to Fast Park.
My truck is here more than at home...very friendly folks here..quick service too..
The driver we had going to the airport needs to be fired. I will never use them again. We got into a spat because he would not take our bags off the bus. My wife asked why and he could not answer at 1st. She asked again and he said I said hi and you didnt say anything. It was 4:30am I never heard him speak. I was talking to my wife about something. So I never had a reason to say anything to him. This behavior is UNACCEPTABLE!!! He is in a customer service job and should act accordingly. DONT USE THIS COMPANY. He claim his name was Lou. It probably was a lie. It makes me wonder if this had something to do with me and my wife being gay. That would be a hate crime.
We have had consistent positive experiences with Key Airport Parking. There are always available covered parking spaces and it is easy to reserve a space online. The van is always prompt in delivering us to and from the airport. Their prices are reasonable.
Whenever I travel out of Hobby airport. I use Key Airport Parking for my car. The lit is located less than half a mile away from the airport and their service to the airport is very prompt. The drivers are always courteous.
They have 2 rates : $5.95 per day got uncovered parking or $7.95 per day got covered parking. Also they have dead ls on Groupon for the 3-day and 5-day parking.
They offer a 10% discount when space is reserved online but they charge a service fee as well.
The return pickup at the airport can be improved. If you fly in on the last flight, your wait time can be excessively long.
Fast service . I was picked up within minutes.
Parking here was fine. The location is a bit sketchy but our car was the way we left it. The only reason we decided to try this place is for the Groupon that we purchased.
However they refused to honor our Groupon that we paid for despite us specifically asking when we entered. Ratings were fine on Google but should have checked yelp beforehand. My mistake.
Their reasoning for not accepting the Groupon was that they don't accept them in November-December, which is fine. However, we parked for 7 days starting in October (our Groupon was only for 5 days anyways) and we were planning to pay full price for the last two days. But because we picked up our car the morning of November 1st, they refused to accept anything except full payment for the entirety of the parking stay.
Cashier at the front was nice but had nothing to offer except a shoulder shrug. We even asked to speak to the manager and were told she was out of town and not accepting calls right now.
Be aware and park at your own discretion, but I would highly advise against it. I will not be parking here again and will repost this review wherever I can to spread the word. I hope the extra $30 they made off us is worth it.
I have parked here a couple dozen times and the service to the airport is always quick and expedient. On the way back at the end of your trip is quite the opposite. Several times I’ve taken an Uber to the parking lot or waiting 25 minutes. Worse the later in the day. Worse part is they don’t man the telephone at night so you can’t get an update.
Apparently parking here twice a week for 6 years doesn't make a difference. You're better off parking on the street with your doors and windows open. Awful staff, never ever staying here again.
Very close to the airport, definitely will use again for all my future parking.
The wait to go to the airport was zero minutes, the wait at the airport was about 25mins. Not sure if that is normal, but we were tired and would have loved for them to be there sooner. But the rates were good, they were nice, and I will use again.
easy, quick reservation process and have never had any issues with this company. Highly recommend.
Arrived very early in the wrong entrance lane and I got assistance right away and she straightened me out and directed me where my reservation allowed me to park. Shuttle came right away with a polite driver. Return/exit process was super easy.
Longer waiting time than usual...
Longer waiting time than usual...
Very impressed with this service and price! I had trouble receiving the confirmation email after paying. I called and an employee was able to assist me by resending it successfully. As soon as I arrived, the employee recognized my voice and was of so much help. She printed out my ticket and reservation receipt as well. I was picked up right behind my car and taken to the airport immediately. Coming back, I didn't even have to call them. The shuttle was right there waiting for me in zone 3 and took me back immediately. The area seems safe, secure, and right by the airport. This definitely beats valet. They won a faithful customer!!
I've traveled very frequently for work out of Hobby Airport and I have had bad experience at many airport parkings around there until I found Key Airport Parking. They're professional, on time and very helpful. The shuttle drivers always helps me with my luggages, the attendants are always smiling and their fees are the best around. Last weekend, I left my car at Key Airport Parking and hurricane Harvey hit Houston. I was so worried about my car. I called the office and they reassured me that my car was ok. They even texted me the photo of my car. I'm so happy with their customer service and highly recommend Key Airport for your short term and long term parking needs.
Ask if we could reserve to get a cheeper price and the attendant explained that is was more expensive if we did it that way. I checked later and she was incorrect. Should not answer if they are not sure of the answer. Other than that , service was excellent
Prompt drop off and pickup. Easy access from Beltway 8 and 610 Loop via Telephone Road ( Highway 35). Great customer service. I have been parking there for years.
I have parked my car at Key Airport Parking since I moved to Houston 15 years ago. It is convenient, safe, reasonably priced and the staff is always friendly and helpful. When I am traveling arriving on late night flights, I have never have any problems getting a shuttle from the airport to the facility. I highly recommend Key Airport Parking.
Absolutely the best place to park at Hobby... great customer service and my vehicle has always been safe while I've been traveling. They have me at the airport in less than 5 minutes every time. Excellent!!