I use PNF probably four times per year the last three years and never had a single problem. Entire staff and all drivers are never anything but friendly and efficient. I've never had to wait longer than a few minutes in either the lot or at the airport. Online booking process is quick and painless. Love the rewards program as I often get a free day to use in my next booking. No negatives here.
This is an amazing service! The shuttle driver that I had was extremely patient with me and very professional. I would recommend this facility to everyone.
Great service for a great price! Very friendly and knowledgeable staff. This service is very convent and easy to use. My flight landed back earlier than, the scheduled pick up time. I texted the number to get me, not even five minutes a driver showed up. Highly recommend this service.
Good morning. I had the opportunity to ride with April today with Park 'n Fly and really enjoyed my experience with her. She was friendly, kind and very pleasant. Thank you for great customer service.
I had the option of paying half price of what it cost me to pay here but having a safe place and picking me up at 4 a.m. for flight at DFW was well worth the few extra dollars. My driver that picked me up for my trip to the airport was knowledgeable and courteous, and the driver that picked me up on my return at 12:30 at night had the same great attitude. This is the only place I choose to park. My family and my vehicle's safety are well worth the slightly higher price than other off-airport parking options. Still far cheaper than the actual airport.
Easy fast and affordable. No issues with the shuttle transport or payments. Website always sends me a coupon code to use the next time. I have used this place twice.
We like that that the drop-off at the airport was super speedy. And when we needed a pick-up from the airport, Apryl was very kind and courteous. She got us back to our car promptly and safely. She welcomed us back home, and she had a great sense of humor. All in all, a great first experience with Park N Fly!
As usual we had a great experience with Park N Fly. Arrived early in the morning. Had a van behind me for pick up before I got parked. Upon return at the end of our trip we were picked up within a couple of minutes after arriving at the pick up station in Terminal A. Both drivers were courteous and helped with luggage and personal items.
Great location! Friendly drivers and they usually pick up very quickly from your car.
The only downside is the wait at the airport can average 30 min. But checkout is pretty quick, and they always offer a bottle of water.
This is really good and safe place to park. The best driver I met was Apryl. She is so nice and friendly. She helped me with luggage and made sure I was safe. I enjoy everytime, I get a ride with her. The shuttle is usually there, the moment you park the car. While coming back from the airport, you can call them.
April was very welcoming and thoughtful! She made sure to ask me if I wanted the heater on, because it was pretty cold. Comfortable and smooth ride! Highly recommend!
Works well but a little pricey. Two day’s was $40. Keep the two papers you get. One is for the shuttle driver & has phone number & texting number. The other is how you pay. Departure was easy & fast. Shuttle was waiting for me to park & drive me to the airport. With the arrival it is a little different. What they don’t tell you is you must order your return shuttle. Unlike other services such as Spot. Spot has continual shuttles going around to each terminal. For Park N Fly, when you arrive home, you need to text or call & let the company know which terminal you are at. From the call/text they dispatch a shuttle to come pick you up. They want you to wait at the grey courtesy van sign. The wait is about 15 minutes. I called about 3 times to ask where to go, to make sure I was in the right spot & ask how long it will be. They were responsive. Shuttle driver is not chatty- which I LOVE but he was sweet & a good driver.
It was so convenient and cheap!! I looked up what it would be to Uber to the airport and then back again. It was $80! But Park N' Fly was only $38 (if you have the Google discount) to park for 4 days. They also have a rewards program, so if you fly frequently, you can earn free parking nights!
Plus they have a shuttle that picks you up and drops you off at your car! It takes you directly to the airport. It wasn't crowded; it was very clean. And the gentlemen who drove the shuttle were very kind, explained everything, and gave me advice on how to find them once I get back from the airport. They handled my luggage as well. So, if you are elderly or do not have someone who can give you a ride and pick you up from the airport, Park N' Fly is the way to go!!
I had a great experience here. Reservation was easy to make online - I had no trouble getting in and out quickly with my reservation barcode. Shuttle came straight to my car within 1 min of parking. Very friendly driver. I was also given a cold bottle of water on the way out. Will definitely use again!
I was running very late. I spoke with the cashier and she was able to get me a shuttle right away and I got to my gate with 5 mins to spare! THANK YOU so much for helping me make my flight.
Excellent service that is now part of my regular travel routine. They pick you up from the door of your car and drop you off to the door of your terminal. Drivers are incredibly friendly and always get out to help you with your bags. I thought that taking a shuttle to my terminal would make a huge difference on time, however to tboth goinghe terminal and being picked up from the terminal to go back to my car is a very short five minute drive. It really helps start my travel off on the right foot to gather my thoughts on the shuttle. the cashiers are always friendly, and being offered a water bottle on my way home is I really nice touch. Telephone customer service, which I have had to call on two different occasions for something unrelated, is above par. This is a service I HIGHLY RECOMMEND.
We feel our vehicles are safe and secure. The drivers are speedy at picking you up from the lot, offering to assist with baggage and getting you to the airport in a timely manner. However the pick up from the airport is a bit long and confusing on where to be picked up. But the drivers are always pleasant.
Easy system and access. Quick and friendly shuttle service. Great service, from everyone, but especially the manager who assisted me with an issue. Thanks and this is definitely my new place.
These guys are so friendly and helpful - even in this Texas heat. The buses come so frequently we have never had to wait more than a couple of minutes. So worth the price!
A great place to park your car when flying out of DFW. Their always so friendly and helpful. Very fast at picking you up from your car to head to the airport and always quick to pick you up from the airport. I always feel safe leaving my car there.
Location is convenient to highways and the airport. Price is reasonable. Drivers are friendly and courteous. On my most recent trip, I left my phone on the shuttle, and when I contacted the driver by calling the phone, he went the extra mile to get it back to me. Great Service!
Easy way to save money and the hassle of parking at the airport while your car is at a secure parking lot. Their drivers drive at a reasonable pace and they will drop you off at your terminal.
We have found that it is so much easier to park here when we leave for a trip than to have someone drop us off and pick us up. The drivers are friendly and helpful. Much better than the other parking lots that we have tried
I like this place a lot. They are fair priced with a quality parking facility. Their drop off and pick service is superior to others. The vehicles they use are clean and well maintained. I never had a bad problem with a driver.
Never again.... waited 30+ minutes for a shuttle to pick me up from the airport. Meanwhile 5 parking spot shuttles passed by. I travel frequently for work and I will not be parking here again, instead I will use the parking spot to avoid long wait times after a long travel week. Listen to the reviews regarding a long pick up time from the airport and a decent pick up time in the park n fly lot. I will say the people are really friendly and had the wait time not have been extensive, I’d return.
Great experience. Very affordable, Found a spot and was picked up immediately by the shuttle and dropped right in front of my gate.
I have to share the same experience as most of these reviews. I have parked here twice and both times the departure was great, the return was atroshious. I had no problems getting to the airport but coming home I had to wait 30+ minutes for the shuttle. The first I waited right at 30 minutes and I thought maybe they were just busy so I gave them a second chance. This last time I flew in late and had to stand in the dark terminal at midnight for 47 minutes. I kept calling dispatch and she just kept saying someone was on their way and hanging up on me. Meanwhile, I saw 3 parking spot shuttles come and pick up people. I will be using them from now on. The last thing I want to do at the end of a trip is wait that long to be picked up when I already have an hour drive home.
At ~6am, waited with 20 other people for the shuttle for ~15 minutes. Had to Call a Rideshare ($12) to avoid missing my flight. Been a loyal customer for as long as I can remember (10~15 years); this was the last time! Too unpredictable. Don't expect them to be in business much longer at this pace... Manager: please don't reply asking me contact you. I'm not interested.
We loved this company. But the last three trips we had to wait 30 minutes at least at the airport for pick up. While we waited we saw 10 Parking Spot vans go by. Consider us lost customers.
They picked me right after I parked my car with no time. Got help in picking few heavy suit cases in the shuttle. Since I didn't have much time to catch flight, they took me straight to airport without waiting for other pickups. On exit, got complimentary 2 cold water bottles.
While coming back I had to wait for 30 mins. But still I give 5 stars. Everyone doing good job there.
They pick you up from DFW lower level. Check for "Courtesy vans" board.
Note: it takes ~20 mins to reach straight from this place to airport. may vary slightly depends on traffic. so plan accordingly.