Can in at 12:15 midnight. I was gave a card to a room and it wouldn’t open. No problem the man apologized and gave me another room. The bathroom door does shut and there was no wash cloths. Once again the generous man helped. The WiFi kept disconnecting and I decided to warm up popcorn (well I’ve gave up at this point worrying then man) but the start button didn’t work on the microwave. And I parked at the back they took the card scanner off the side door to enter the building so my family had to walk to the front entrance and all the way back to the other side of the building. The room was clean and the bed was comfortable. That’s the only 2 things i liked
The whole place was horrible. From all the people loitering outside (sketchy at that) to the horrible cigarette smells in the room I would NEVER stay here again and if my children had been with me I would have demanded a refund and would have left. The room was nasty and smelled so bad. The curtains had cigarette burns all over and this was suppose to be a non smoking room. The bathroom door was missing half the door knob and lock and the sink faucet leaked water everywhere. Also met some other people who told us they lived in the hotel full time. We felt super unsafe and so thankful we were there for less than 24 hours. Never again! This place is not family friendly at all! Beware!
This was the worse experience at a Microtel. Usually airport locations are well kept. My brother and sister stayed here for a short weekend journey. The hallway was permeated with smoke and men’s colon - which do not mix. The remote didn’t work; Bathroom door didn’t lock . This was disappointing since I referred them to this location. We’re not much complainers but this was bad. Sad to say. Never again. Sheila
I have never stayed somewhere that lacked professionalism and common decency. I arrived at this hotel to check in and it took me 45 minutes to just get to the front counter to check in. When I was able to check in, I went straight to my room and came right back downstairs to check OUT. It smelled like cigarette smoke, hand prints everywhere and also some white substance on the floor. I did not feel safe at this hotel and I do NOT recommend anyone to stay here. I have demanded a refund and nobody has been able to help me. They said because I had already checked in, they are not allowed to process this but considering my time here with this hotel, they should be able to do this. I am extremely upset with this hotel. DO NOT STAY HERE.
Short of staff. Long wait time at front desk for anything. Room looked good but sorry I dropped something on floor and looked under bed. There were playing cards, very large hair ball, etc.
No breakfast, lobby being worked on. 1 Coffee carif and not refilled. Can see now why rating is low. People were walking out when tired of waiting so long.
As a place to lay over for a night, it was clean & staff were helpful. When we arrived, we noted that the American flag was hanging only by the bottom grommet & informed the manager. She said she would tell maintenance in the morning. In the morning, the flag was still hanging disrespectfully by only the bottom clip.
The room was fine. The front desk staff was kind. The cleaning woman was very helpful and kind! 💜 our biggest problem was the front desk really needs 2 people on staff. Waited 30 minutes to be able to check in. Neighbors were ridiculously loud- yelling and banging. Went to ask the desk about the noise. There were 18 people in line to check in…. Only one person working the desk. Bless her heart!
Got here because our flight was severely delayed. The place was nice. I was worried it would be sketchy but it was clean and the front desk people were nice. There was free breakfast and free coffee in the reception. The beds were really soft and we had access to everything we needed.
Because an entire flights passengers were moved there to stay, the shuttle was packed. The hotel opened the shuttle early that morning and helped us all get there on time - thank goodness.
The shuttle drivers were also super friendly.
We had a large party of 6 and he made sure we were together and mentally prepared a list to get all travelers where the needed to go on time both to and from the airport.
Clean, Affordable and Friendly Staff
Thank You to the Morning Person for helping us and the shuttle driver. Absolutely Superb Service!!!!!
We hope that you all are good to these gentlemen. They are an asset to your company!!!
Worst hotel ever. Do not go. Locked out of our room for over an hour due to a faulty card reader. Noone had an over ride key out of 3 different people. 2 parties ahead of us at check in...over 45 minute wait. Fridge did not work. Microwave did not work. Bath disgusting with chucks on glass door. Do NOT go here
I stay here atleast once a week, just to get away with my babe for some US time lol..I make sure to tell Brian the manager about the service each time bc he is big on the staff being on point and the establishment being clean and comfortable. I never have complaints. Check out my reviews under their page under Mary
Nice clean rooms and a very comfortable bed. Checked in around 7 and the staff was very helpful and friendly. Will definitely stay here again.
Why is it even legal for this hotel/motel to exist /operate in the USA?. I called the hotel around 7-7:15, the Indian “assistant” manager wouldn’t let speak me talk to my non-speaking English mother who missed her flight and was staying at that motel. I Had to call many times; he eventually hang up on me in the middle of me explaining to him why it was important for me to speak to her. I called back, He answer and then hand up again. Wow. The arrogance.
Got stuck overnight at the Charlotte airport, they're close, awesome nice place just being remodeled. Very friendly staff very helpful.
They have a mini store on site. Which is always good. An ice cold soda late at night without leaving the hotel is a plus. The room was nice and the bed was comfy. I took pictures. This was a queen room. I was impressed. There was a lounging couch in the window. The cushion was soft and comfy too. The room was quiet even though ppl were talking outside in the hallway. The water pressure was great for showers. The water was refreshingly hot. I had a late check in and it went smooth. I will stay again next time I'm in Charlotte
Rooms are a little smaller than most but still a nice place
I always enjoy my stay here! The staff is amazing speedy check in and check out I have yet to find any problem with any of my stays the rooms be very clean in tip top shape....😉 Thank you 😊
I'm a truck driver, been staying here while my trucks in the shop. Rooms are beautifully renovated, clean, beds are comfortable, and Tina at the front desk is wonderful.
Favorite chain hotel to stay.. Clean and not ovwrpriced
Very nice place to stay at, the parking lot was very well lit and very easy to get in and out of. Very clean rooms, very spacious and lots of amenities if needed. The room is it by far the best very well designed and very well made up.
The best hotel on this side of town. Staff is really down to earth. Hosekeeping goes over the top to make sure your stay is a special one