Great nights stay! Efficient and friendly staff, as well as clean and maintained rooms. There were some spots on the door from what looked like coffee but at that point I was just looking for something haha. Would definitely stay again! No continental breakfast though but, that wasn't a deal breaker.
The front desk agent who checked is in, Helenia, memory foggy on name, was amazing and the high light of our stay. She was friendly and attentive despite our nearly midnight check in.
Unfortunately, the restaurant failed that evening, the "kitchen lost our check"... twice. For a simple order of 12 wings and 3 chicken fingers we waited 45 minutes. After 45 minutes, we received wings with no fingers in sight.
We cancelled the order for fingers as we were nearly finished with the 12 wings.
Our room ac was noisy and there was mold in the shower.
This review would be one star were it not for Helenia.
Way to support your team! Kudos to you and thank you.
If you want a hotel that has a quality exercise room this is NOT the place. When you walk by the gym looks nice. The weight machine was 50% inop, both stair steppers did not work. I don't like treadmills and that was the only thing left. I doubt if it worked. Mattress was all ripped up on sides, but still comfortable. Van driver was helpful and prompt.
We were stuck here a couple nights ago, as the airline cancelled our flight. I chose this place because it was affordable, and the airline didn't give me a hotel voucher.
We were greeted by a very friendly shuttle driver, who made sure he did everything he could to get us all in the van, safely. Once at the hotel, we were met with a very nice guy at the desk. Headed up to our room to find it very clean and well stocked with towels and toiletries. We slept well as there wasn't very much outside noise. Got a nice shower in the morning and headed out for check out. Kelly at the desk was a phenomenal woman. She was so nice to us and let us stash our bags behind the counter so we could walk over to IHOP for breakfast. I can't say enough about how great she was. Our shuttle driver back to the airport, I think his name was Robinson. (I hope I'm not getting that wrong, I'm just horrible at remembering names.) He was also great. He got us to the airport in a very timely and safe manner, and was so respectful and kind to my fiance and I.
After 2 days of hell dealing with delayed and cancelled flights, I am so happy I chose this hotel. The staff really made a huge difference in our day, which made dealing with the BS at the airport a lot easier.
I just want to say thank you for helping us get through our travels a little easier. Y'all really were great.
Would recommend 110%
This was so bad. How do I start...we got in very late. We booked an emergency hotel stay here due to my flight being delayed and disrupting my travel plans. We went to bed very quickly due to our early start. When my wife and I awoke, we noticed a few things were off. I found a plastic bag over the smoke detector in the room(a common tactic of in room smokers who want to avoid getting in trouble for lighting up in the room). The room had a funny(damp) smell. The sink seemed to be stopped up. The sheets had some dark sharpie marker splotches on them. We believe this was done by the staff to hide other stains(maybe blood). Regardless, we had imperfect sheets on our bed. The toilet had visible feel scratches on the seat. And I found a used personal product left behind by the previous guest. When we went down to the front desk to let them know about this situation, they seemed horrified enough, but they claimed they could not do anything for us other than discount our next stay because we booked though a 3rd party and they had already been paid. They claimed that we couldn't even be given a breakfast voucher for the inconvenience. I have never been so horrified in my life. This is a hotel experience that people only hear about and then laugh off because it doesn't happen like that. Stay literally anywhere else.
This place needs to work on the details of hotel service and accommodations. We stayed here due to a miss connect in Charlotte a day ago. There were really great reviews, however, when we checked in around 10:45/11pm, there was not greeting from the Check-In staff. The room was alright until I had to clean hair from the shower and sink (SO GROSS!!) The shower curtain needed to be BURNED, it gave off the worst smell ever. I just wanted to be done with this place and go home(sometimes that's the downside of booking hotels at the last minute....it's a game of chance) The ONLY positive to our stay was the Shuttle driver Mr. Robinson, he was so pleasant, warm and engaging. He made me forget about all the negatives (for a moment.) He was mentioned a lot on several reviews I read prior. Other than meeting him(Mr. Robinson) this was but far my WORST Clarion experience. I don't think I would want to stay here again, but Mr. Robinson you keep SHINING Sir.