This place is absolute trash. The people coming and going were trash. The entrance and lobby area smells incredibly terrible like cigarettes. Wasted people coming and going - sketchy payments. Elevator down. Breakfast area down. Common areas unavailable. Roach crawling across the floor. Clean should never be used as a word to describe this place. The entire experience was gross. 10/10 DO NOT RECOMMEND.
My daughter and her boyfriend parked their car here and used the shuttle to the airport. They returned the same day. Their flight was delayed and did not arrive back in Charlotte until after midnight. When they called the hotel they were told they would not be picked up because the driver doesn’t go to the airport after midnight.
I called the hotel and spoke to Tess who refused to give me her full name. She told me that the maintenance guy would go get them and then told me they were just kidding and they both started laughing! I told her that leaving two 18 year olds at the airport after midnight was not funny! She then told me to tell them to get a cab and hung up on me! I will be calling in the morning to talk to the manager, but I feel like I will get nowhere with that.
The receptionist was very polite and helpful when I made the reservation. It was practicing COVID recommendations. The room was bigger than I expected and the king size bed was awesome.
The manager to the hotel is very welcoming she handles all issues immediately and will do anything in her power to make your stay as comfortable as you want it. I enjoyed the housekeepers very friendly and will try there best to not be in your way no rude awakenings like I experienced from alot of hotels. I appreciate there warm hospitality and plan on booking with them in the future.
This is the worst hotel you will ever stay. A person followed me from the lift and to my floor. The receptionist could see that he was acting weird but she did not say anything to him. In the morning she said she would email me my receipt without even checking that she does not have my company email address. When I called back for a simple receipt, the receptionist, showed a lot of tantrum and started arguing. I am still not sure why she was offended when I asked for receipt. This is not the way to treat your guest.
Terrible staff toilets were not working had to moved to another room which smell like it had not be cleaned at all. Would not recommend to stay. Once you arrive at the location you will see why.