Love staying at Hilton’s! Usually get the best sleep and friendly staff. This one needs some attention or something. Our room was musty smelling in the bathroom and overall the room didn’t feel super clean (like most other Hilton’s we stay at). Bar didn’t have much to select from due to “shortage supply” - they said. Staff was friendly. I even saw a housekeeper go out of her way to show someone to their room because they couldn’t find it. Only going 4 stars because room smelled and didn’t feel clean and the bar didn’t have much anything to select from for drinks.
Staff was extremely nice and friendly. My room was very clean and decor was modern. Amenities were also very clean. The hotel bar serves everything “to-go,” which is understandable considering the pandemic. I’m beyond impressed with this location and would recommend to friends and family!
The hotel and staff were amazing. When we arrived they were very helpful getting us checked in. The room was clean and fresh and the beds were sinful (it was hard to get out of them in the morning to attend the reunion we were there for.) The staff was very friendly and spoke each time we met them. Easy to drive to as well.
Overall experience EXCEEDED my every expectation, especially for our first post-Covid off-site event. The facility was modern, upgraded and clean. Food was resort-quality. Staff bent over backward to meet our every need. Hope I get to hold another event here soon!
Friendly staff and lots to do around the area within walking distance. Good beverage options. Pool is nice. Great weight room. Intriguing paintings comfy beads computers to use. Nice place to hang out and relax
I stayed there just recently with my boyfriend and the entire weekend was filled with loud people. A woman yelling across the hallway asking where her lipstick is at 7 in the morning, kids jumping and screaming in the halls. On top of that the cleanliness of this hotel is very poor. Folding the sheets from that same night and not even throwing out the trash. The drain in the bathtub didn’t work at all because the water kept rising with every shower taken. Would not recommend.
Great location and very nice hotel - don't let the age fool you. It is well maintained and the staff were extremely pleasant
Remember to use ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking a hotel. This web site will compare thousands of hotel sites and normally will have prices much cheaper compared to others! Thank me later! This place is one of my favorites in the area. I've been staying here for a very long time. If you stay for a few nights you definitely will love it I'm sure!
This is a hotel that's perfectly situated near restaurants and shops. Great location and great hotel too.
Room was clean and nicely updated. Bedding was fresh. Problem getting breakfast. We walked into the restaurant at 9:59am and were told they were closed at 10am. I understand continental breakfast closing at 10 but full service are generally open til 11am. Very disappointed in the Hilton as one of the top of the line hotels for the chain. The restaurant staff were cold and unfriendly unlike the rest of the staff.
The staff were very friendly and professional, they made you feel at home. Clean and homely environment. We will definitely stay there again. Great team!!!.
This is a very clean, quiet and comfortable hotel. The staff are a plus. My room was lacking a shower curtain and within 3 minutes I had one. I would highly recommend this hotel to anyone travelling in the area. The one thing I liked the most was how it smelled clean when you walked into the lobby. The beds were comfortable, no noise from the airport and with in walking distance to a few restaurants. I felt safe and welcome.
Very disappointing. I stayed here 12 nights while traveling for business in the last 6 weeks. The rooms are barely clean. The last 2 rooms that I had , the bathtubs filled with water while using the shower. The drain was so slow that the tub did not drain by the next morning. They gave me a bagged breakfast consisting of an apple, granola bar and warm bottle of water. Did I mention I have Diamond status with Hilton. This is not the way to treat guests with Diamond status. I believe that Motel 6 would have been better.
I stayed at the hotel for a conference and due to them just recently opening up from Covid-19 closures, they didn't have the restaurant, bar or swimming pool open. The hotel (and city) new that over 4500 members of our organization were coming to Cincinnati and could have been better prepared.
Great place to stay. Friendly and accommodating staff. Nice rooms. The beds are super comfy. Slept great. Only reason didnt give a 5 star is because the pillows are not good. Bad for the bed. They need to invest in some better pillows. Pillows were clumpy. Others were flat. But besides that I highly recommend this hotel.
Great hotel near the airport.
Great staff . Shuttle services available.
Only issue , the gym and pool is still closed citing covid .
Every other hotels have these amenities open .
I only stayed one night. Some ammenities were not available due to the pandemic but I did personally find the bed and pillows very comfortable. Hotel was nice...wish I had been able to stay a couple of nights.
We had a great stay. The website booking system said it was fully booked so I called them to reserve, the process was easy. The hotel is very clean. I always stay at Hilton hotel not only because i have AAA discount, but also the hotel room is clean and not outdated.
Very nice. Clean and modern. Price we received was very fair. Would absolutely stay there again.
Not quite what we expected from a Hilton hotel. The area is still stuck in Covid fog so this may be affecting the hotel, but no amenities are available at this time: no pool, no fitness center. Breakfast is only for two members of your party-not each room guest. A comfortable night's sleep in a convenient location, but nothing spectacular.
A very nice hotel. Beautiful interior design. Very large spacious rooms.
The location is about 10 minutes from the airport, which makes it very convenient.
The pool and the gym are still closed although it's possible that those will be opening soon.
The front desk staff was pleasant and helpful
Great hotel, room was very clean, nice breakfast easy to get to with restaurants near by.
Recently renovated. Staff is nice and welcoming. Fitness center currently closed due to Covid19 restrictions.
Great hotel to stay for both business and family. Staff is very friendly and helpful.
The staff at this hotel is amazing. My fiancé is a pilot and was staying here on a layover and he stopped responding to me and wouldn't answer any of my calls. He never does that so I started panicking. I called the front desk and the NICEST lady answered and I asked her if they could go check on him (as I was hysterically crying). The hotel staff went to check on him and it turns out he just fell asleep... oops. But honestly I cannot thank the hotel staff enough for being so nice and caring and going to his room to check on him!!
The staff here is amazing!! I travel all over the country training and the personalized service here is well beyond my expectations. The General Manager is more customer obsessed than my company, which is hard to do. Book your event here today--they sanitize everything daily.
Oh, great service!
Lori, Kelly, Imran, Lucky... All are awesome.
Here for two weeks training and have had plenty of opportunity to experience all facets of the hotel and their services.
If you are in the Cincinnati airport area, looking for a room or a ballroom/conference room... Start here and you'll have no need to go anywhere else. Tell them Derek sent you.
Night front desk staff useless and rude. Intrapersonal skills better suited to washing dishes than any job in the hospitality industry. .
I had a great experience at this location. The staff was extremely friendly and professional. They showed concern about my stay and the entire hotel was very clean. I loved the room design as well as the hotel.
⭐ ⭐ ⭐ ⭐ ⭐
Nothing wrong with hotel, unfortunately had a large metal tool box stolen from the back of my truck, locked and chained, heavy enough that I couldn't lift it out by myself. If you stay here, ensure you leave nothing in the vehicle.
Once again, not the hotels fault, wish they had outside cameras around their parking lot.
Virtually no outlets in this older hotel room to plug in devices. Had to charge my devices before I left for my flight using the bathroom outlets. When I checked into the room it was.partially dirty with some used masks alcohol gel and paper plates on the TV stand. Also the seal was broken on the door. Bed was a little too soft for my liking possibly just old. Its fine for a one nights stay about 15 mi uses from the airport
Room 304 on the highway side was loud from vehicular noise. They were unable to move me because of being sold out. Need better sound proofing on that side.
Curt n unfriendly. No warmth and definitely no Hilton hospitality. Best service was by the technician who came to adjust the hvac fan. Top notch.