ABSOLUTELY HORRIBLE CUSTOMER SERVICE. WE RENTED A CAR THROUGH THEM AND THEY WERE TRYING TO CHARGE US A TON MORE FEES THAN WE HAD AGREED UPON. The woman working was also INCREDIBLY rude (3/15/20 is the day we went to return the car). We had the rental agreement in our other car that we left at home before leaving for our trip. This lady was trying to make us pay so much more than we had agreed to and said we had 1 hour to find the contract and THREATENED us. Absolutely horrible!!!!!!! Will NOT be going there again.
The absolute worst customer service. Watch your cards carefully they always find a way to charge more than what they tell you. Scam artists.
Thrifty was a very frustrating place to rent from. I had already booked and paid for 2 cars before arriving, but then when we arrived they charged us a lot of money for fees and insurance. The insurance was optional, but we felt as if we had to get it. We thought each car would be close to $200, but instead turned out to be close to $500! We couldn’t even figure out what some of the fees were for.
The lady at the counter was super kind, and the cars worked great. But I wouldn’t rent from them again.
Rated 1 star since 0 is not an option.
Do not, repeat, DO NOT rent from Thrifty at the Denver airport. Not only are the agents there pushy and rude, they will rip you off by charging a $15 "administrative fee" for any tolls incurred. Even though I could pay the tolls directly through Express Toll.
They call this a "service" to their customers, but it is a flat out rip off. I will never use this trash company again and suggest that everyone avoid them as well.
Nice staff and good price
Even with a credit card, they still hold an additional $200 deposit which isn’t mention anywhere. The maintenance light came on while in our possession. They told us we could return the car at anytime which wasn’t true. We arrived back in town 2:32am drove all the way to Thrifty for them to be closed.
We rented from Dollar but they are in the same building and run by the same people. The counter agents are very good at their jobs, friendly and efficient. The problem is with the customer service and roadside assistance company. BEWARE! Our car broke down, 10 hours from home and we were left sitting in a parking lot for 9 hours. We had to rent a second car out of our own pocket to get home and I still haven't got so much as a response from the company. These people will gladly take your dollars but they will not care when your family is standard and unsafe.
Beautiful place nice people I'm not going to talk about the price I love the people here I like both manager Jimmy Bridget Leah ED Fernando Sam Victor Tyler Sarah and Pat
They should tell customers with early morning flights that they are open to return vehicles at 4:30am.I was told they close at 11pm and open at 7am which has caused me to lose precious moments with my family and now I have to sit in the airport for 6 hours. I purchased the rental car for 3days, but turned vehicle in early due to inaccurate website and customer service agent giving out misleading information.
Staff was really helpful when our preferred car was not available. I appreciate their attention to detail!
My overall experience at this Thrifty location was positive! I only had to wait about 5 minutes before the shuttle van picked me up. The pickup location was clearly marked, so no need for guessing. There was no line when I got there and the customer service agents were friendly. The process was simple and they took my personal car insurance for vehicle coverage. Free upgrade, since they were out of compact cars. I needed a couple extra hours before I could return it so I called and asked and it was no problem. Happy Customer.
We booked a one way rental from Cincinnati to Chicago for a flight we booked from Chicago. It was reasonably priced and the car and service was good.
New car (less 300mi). Nice staff. Ok pricing. Only issue was low tire pressure so had to stop at gas station to air up rental.