Have stayed here 2 if not 3 times in the past. This time I booked on booking.com. I just received a call from management saying they will not honour the rate I received and that they are canceling my reservation on their end.
They claim it was a “glitch”.
So be it….honour the rate confirmed!! I have paid in full already.
Worst off the updated price a manager offered me is higher then what is posted on their own website. Total joke!!!
It’s not about the money it’s about the principal.
Won’t stay here in the future. Shows the true colours of the management and property itself.
Harman at the front desk was very helpful, Our room got upgraded to a king suite, love the room it was huge, comfortable. Thank you Harman for a wonderful and pleasant stay. Loved the hotel.😊 Will definitely stay again.
Sonny at the front desk was fantastic. Super friendly, helped us upgrade to the beautiful executive king jacuzzi suite which absolutely gave us the best experience possible. Amazing room, amazing service. Well done!!! Thank you!
Shower drain could use some cleaning, water is filling the tub pretty quick. But these paper thin walls are something else. We were up until 1:30 listening to neighbours on both sides and they weren’t even that loud. Staff is friendly.
Stayed first time at Wingate. After late night flight decided to stay close to airport. Bad decision.Terrible hotel, not worth your money. Room wasn't cleaned properly at all, there were old snacks wraps on the floor , hair in the sink, there was a nasty looking stain on one of the towels in the bathroom. Front desk service weren't very helpful, no body will pick up the phone, went downstairs -two guys were shouting in foreign language (Arabic?) at the front desk without masks, and didn't speak English well. I tried to explain that my room is not clean and towels need to be replaced. They promised to fix it immediately but took them 3 hours to send somebody upstairs.
Room 210,Reasonable price quite location Sunny at reception work very hard and he speak great english. They did not charge extra for early check in and check out. Over all great value of your money. Thanks every one.
Friendly Staff. Sunny who helped us in the front desk is very helpful, patient and attentive. Enjoyable stay.
Friendly staff. Easy and quick check in and out. Very clean and awesome rooms. Best part is the pet friendly option. I am a commercial hauler and my copilot Chip goes everywhere with me.
Do not pay extra for a jacuzzi room because it is not an actually jacuzzi it is a bath tub. Also we tried to watch a movie and then tv doesn’t work, called the front desk and they won’t help. Called the it guy and asked for help he told us to go down to the front desk to get some information. Came back to call the it guy again and he had blocked our number. After we realized that we were blocked we called the front desk and they had also blocked our number. I went downstairs to ask why he had blocked me and he told me because he had too. The only helpful worker was the lady at the restaurant. He also said if we called him again to ask for help that he would kick us out of the room we already paid for. I will NEVER come here again. The man at the front desk was no help and was just plain out rude.
It was a great weekend getaway to Edmonton! Room was great, very friendly staff. I will def stay here again in the future
This hotel is by far the best in the area, the rooms are well appointed and very clean, they also have a very good selection of channels on the television unlike most hotels where it is very limited. What tops this place is the customer service especially at the front desk. Kieran is a Gem and exemplary in the effort she puts into making your stay wonderful. What strikes out the most about her is that she treats this business as her own! Management should groom her for better things . She is an asset to this organization! Will definitely stay here when in Edmonton and will also recommend this hotel.
Our hotel room was very clean and spacious. We stayed during pandemic restrictions and the hotel did their best to give us a normal experience despite the restrictions. Would stay here again!
Great stay, staff was very accommodating, friendly and out going. I've stay here a couple of times now and have always had a good experience.
Good place for a staycation. Very affordable due to Covid-19. Breakfast was not great but it was breakfast, nonetheless.
Sunny was running the front desk when I arrived and made my trip one to remember by giving affordable rates for my stay and worked with me to find the perfect suite with full amenities and a jacuzzi tub! what an awesome retreat to revitalize during my skiing training at rabbit hill.
Very nice hotel but without a vehicle your stranded as there are no amenities nearby.
Very clean, quick check in. The XI Spices restaurant is amazing, the Indian food is spot on, perfect amount of heat and spice. The Chef takes a lot of pride in his food, I hear the Burgers are great as well. Worth a try.
Excellent costumer service, free parking, continental breakfast. Are at the XI spices restaurant, very good and excellent service, cook even came out to see how everything was. Very clean, nice size gym, close to amenities, Tim Hortons, Safeway, definitely would stay here again! Beautiful jacuzzi suites!
Good Customer service. Rooms are clean and spacious. Really enjoyed my stay here.
We stayed for two nights, the rooms were clean and the beds were comfortable. However the staff was very unprofessional. All our requests were ignored and communication between staff is nonexistent. We had to constantly remind staff of a late checkout and at 11am of our leaving day staff showed up at our door wondering why we hadn't checked out yet. Then they kept changing price of late checkout. We had also requested a cot that we never received and booking a shuttle was another headache to say the least. Also, the "bagged complimentary breakfast" is underwhelming and only feeds 1 person.
The room was nice and clean. bathroom spacious. Concierge Sunny was very friendly well spoken and helped with my mom.
Everything was good and clean. The staff were very hospitable. Definitely recommend booking this location; especially if you're flying out the next day.
Good location to airport and surrounding venues. Current safety protocols in place by staff as well as a secure building. Room was nicely appointed and clean.
Stay was great. Sunny at the front desk made us feel welcome and at home
Nice clean large room some things were a little different because of covid will stay again
Fair price for a clean room. Nice service. We were offered to upgrade to suite for $50.
The room wasn’t clean at all. There were hair in the shower and old sweets lying on the carpet. The coffee in the room was undrinkable. The brown breakfast bags were uninspiring and inconsistent as all bags did not have the same content. The room’s ventilation was also poor. Not a great representation of the Wyndham brand.
One of the best hotels I had the pleasure of staying in. Extremely clean, every one of the staff I encountered was incredibly hospitable and were willing to answer all our questions. Room was extremely tidy. 0 complaints!
Sonny and the staff were very accommodating for us when we arrived for our stay even when there was a miscommunication on my part and they now had to accommodate our small dog and the requirements we needed for our rooms. I can't say enough great things about the customer service, cleanliness of the room and how helpful Sonny especially was throughout the whole process! Definitely will stay again! Thank you for everything!
Great professional staff! Very clean large rooms. We even received a welcome bag with snacks at our check-in
Nice rooms but almost every piece of furniture is stained. Very gross they need to clean there rooms better
The room was great. Clean and spacious. The breakfast was not good. No eggs for more than 15 minutes and when they finally came the were dry and crumbled.
This our second time staying with wingate, and can't say enough good things about this hotel. Price is very reasonable and rooms are outstanding and restaurant and staff are excellent.
Comfortable airport hotel. Good beds and bathrooms Elegant spaceous rooms. Safe box. Limited service (winter at -30). Breakfast very limited and inadvisable as area unwelcoming and limited choice. Coffee however good. Parking is free of charge.
Everything is good but no duvet on bed or would have been 5 star. Just a light blanket. Yes you can turn up heat but why waste electricity. And when you get it in at 1am. You arent thinking of that. Breakfast was ok. They let me have a late check out as well. Clean place.
Very comfortable stay and love the airport shuttle. The complimentary breakfast closed at 9:30 am and all our party did not get breakfast as a result. Most are open til 10 am. I loved the shower! it was huge and beautiful.
It is very nice. Must have had a recent renovation. Nice bathroom and seems very clean. Big rooms.
Straightforward airport hotel; clean quiet rooms, food and drinks available on site until late evening and breakfast service starts early. Regular shuttle service to the airport but suggest you contact the hotel if you need a shuttle from the airport to the hotel, eg if you're dropping a hire car back the night before flying. Overall a good place to crash for the night and would use again.
These people do not seem to understand how to run a hotel. We booked a room with a king sized bed for two nights. There were four tiny pillows uncomfortable pillows on the bed with no blankets.The breakfast was terrible and the restaurant is a very low class establishment. We left for the day and upon return found our razor left in the bathroom missing and the door key reprogrammed so it didn’t open the room. The manager called two days later to offer a cut rate on our next stay. I told her that we would not be staying there ever again and that she could offer us a partial refund to make up for stealing our razor. The manager replied then there is no point to offer you any refund. Under proper management I think this could be a great hotel as it is a nice property. However it is presently offers a very poor experience to travelers
Stayed here two nights. Enjoyed it thoroughly!
Room was very nice and modern. Bathroom was huge with a nice shower and the bed was quite cozy.
Restaurant downstairs has some great food and wet beer also!
Mattress Mattress required a meeting room and the hotel provided us exceptional service in coordinating and setting up the room for us. Not only did we have a large, quiet space, they were accommodating in every way. Highly recommend this if you need a boardroom or meeting space for any reason.