As always the counter folks are very helpful and easy to talk with. Our company rents from Thrifty exclusively...for 20 years. We have always been treated fairly and professionally.
I travel to Chattanooga frequently and the only car rental service I use is Thrifty. They told me recently that I have been a customer since 2006. They are always reliable, friendly and customer service means something to them. Could not ask for more.
Andrew and his team at Thrifty could NOT have been more helpful and easy to work with. I rented a minivan from Thrifty which cost significantly less than the prices quoted from other rental companies -- the van was quite new, drove great, and did I mention that we had fantastic customer service from Thrifty for the entire rental period. I will definitely be booking with this team again, next time I need a rental car.
I had an emergency and I needed to rent a car asap. No one else would rent me a car but Tatum and thrifty help me out tremendously! She got me in a nice clean comfortable car quick. I recommend her service to everyone!
Look at your rental agreement before you sign it they will charge for things you don't want, but better yet just do not rent from them, they are crooked.
They should call this company Shifty Car Rental. I rent a lot of cars for long trips, and this location has a history of nitpicking the car when you return it, and they try to find things to charge you for like cleaning fees, or for small scratches that were already on the vehicle. One time when I returned the attendant opened the trunk, and the hood, and pulled the floor mats out and was looking underneath them, no joke. I had never seen anything like this.
I rented there about a year ago, and they tried to rent me a car that had the front bumper hanging off of it. So instead they put me in a full size pickup for the same rate, but I spent more on gas than I did on my motel stay. They also tried to charge me for parking in their lot in back, it used to be free but they charge now. so plan on adding 8 dollars more to your daily rate. They also put tow coverage in my rental agreement without disclosing it to me.
All in all I won't be renting from that location probably ever. Do yourself a favor if your local go one exit up to Shallowford Rd and rent from Enterprise, park there for free, and don't get charged for things you don't need, they have a good selection of cars and don't play games.
Thrifty car rental is the best! Nice clean cars with reasonable prices! I'll forever be a customer! Staff is super friendly as well.