The Desmond Hotel

The Desmond Hotel

Unavailable
1 2 3 4 5
Good
1.5 miles from ALB
660 Albany Shaker Rd, Albany, NY, US

Overview

4.3

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Address
660 Albany Shaker Rd, Albany, NY, US
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Amenities

Google Reviews

4.3
Good
1 2 3 4 5
(Based on 1821 reviews)
Abolaji Adesoji
1 2 3 4 5
I love it's proximity to the airport but so does everyone else... So it was packed all through the weekend.

I'd probably stay at downtown Albany next time. Less crowd
mecca w
1 2 3 4 5
The hotel is nice and has a restaurant conveniently located on site. I was shocked to see such a nice hotel with a small pool. Maybe it's for safety reasons.
Kevin Crawford
1 2 3 4 5
Great hotel and staff! I do a decent amount of traveling for work and I really enjoyed my stay here. The room was excellent and the food great! Everything seemed newly renovated. Not too many hotels out there where you can grab a cocktail by a real wood fire.
Dawn Webb
1 2 3 4 5
Beautiful clean hotel, with great service. The indoor courtyard is amazing. Beds and bedding super comfortable. Would definitely stay again.
Chaim Goldberg
1 2 3 4 5
We took the Executive Suite, with an upstairs sleeping area (and full bath), and downstairs living area, private courtyard outdoors and wet bar. The property is lovely, and well maintained, including pool and workout room with updated equipment. Front desk staff are professional, attentive and dedicated. You will enjoy your stay here.
Mary Jane
1 2 3 4 5
This was a great experience! I’m very impressed with this entire place! They really have a beautiful interior design meant to look like you’re outside and it’s absolutely stunning!
John Rhodes
1 2 3 4 5
The staff (Christina) are as wonderful as the actually hotel. I travel throughout the Northeast for work so I have had the opportunity to experience various 2-4 star hotels and the Desmond hits on all cylinders. Clean, updated, convenient, great staff. I will certainly come back again and look forward to another delightful stay!
Bite Back
1 2 3 4 5
I've been all over Europe and spent a great deal of time in hotels, some of them spectacular. Spent one night here for an event, fantastic dinner and breakfast, very good service, comfortable bed, quiet room that faced an interior mall and very interesting! I liked the hotel a great deal and it's so close to the airport, very handy.
Angela miller
1 2 3 4 5
Very friendly and attentive staff. Clean and unique setting. I have attended a couple seminars here as well as stayed in the hotel and all experiences were wonderful.
Carmela-Alicia Frias
1 2 3 4 5
We love this place and I am beyond disgusted that they are changing the vibe of it. We have stayed here regularly and absolutely love the atmosphere. Now it looks like everyother cookie cutter hotel.
Michael Lilley
1 2 3 4 5
I was there for our annual Saab Owners Convention and was very pleased with the facility during our stay. The staff was very accommodating, the food that was served at our dinner meals was very good. I would be happy to recommend the hotel.
Jennifer Deock
1 2 3 4 5
This hotel was one of the best hotel stays we have had! We celebrated a wedding here and it was an amazing experience! The beautiful courtyard and real fireplaces, to the cleanliness and service, they spare no expense to make sure their guests are having a comfortable and enjoyable time. Thank you for making it feel all inclusive in our stay!
Angela
1 2 3 4 5
Very great service, gave us extra keys when needed. The breakfast was amazing! I forgot to photograph it at first. Would definitely go here again, although maybe build another one in a warmer climate!
brian williams
1 2 3 4 5
Undergoing a facelift that will make it the best hotel in the Capital District. Best known for its quality of service.
LJ With no K
1 2 3 4 5
Didn't have cold water which was interesting when I went to shower in the morning
Barbara Mason
1 2 3 4 5
We had a very good dinner everything was very tasty n the service with Jessica was wonderful thank you.
Don Crego
1 2 3 4 5
Just came in to the bar to meet people after work. Happy hour was good value, service was good. Interesting place in the area for after work.
Kevin Miller
1 2 3 4 5
Very enjoyable hotel. Upgraded to a junior suite. Very nice, clean, updated suite. Nice on site restaurant and bar. Beautiful atrium. Pool is small but looked pleasant. I would start here again.
Ken Radley
1 2 3 4 5
This is the place were me and my awesome wife got marred these were the good days of my life. Now when the next time I stay there is when it will for a great event in my life it seemed like Dreams come true there
Joshua Caswell
1 2 3 4 5
Very nice place to go! Food was delicious. The place was spacious and clean. The staff was very professional. I'm glad I went for our Christmas party of 300+-.
Tim Oravec
1 2 3 4 5
Great hotel near the airport, but could barely hear the planes. Four poster bed. Clean, with a microwave and refrigerator (mini). Wished I could have used more of the amenities, but was only there one night. Desk service and Room service were both outstanding. I will be back and highly recommend.
Brian U
1 2 3 4 5
The room is nothing overly special it is suitable for a night or two and has a bit of extra space. The hotel does have a nice restaurant with good service. The hotel also has a small gift shop. The interior courtyard has a pond with fish and a attractive large sitting area. They run conferences from here so it can be busy. Plenty of parking.
Jett Tran
1 2 3 4 5
Gorgeous old world feel. I love the huge indoor courtyard, with access to 1st floor rooms, brick layout, koi ponds, terraces, and a sense of calm. Sure some of the rooms are basic, without a safe, microwave, or fridge, and the wall paper and antique looking furniture and bedposts gives this hotel characteristics of early New England. Staff is very friendly. As a Hilton Diamond Member staying in a non-Hilton hotel for work, I would take my family and kids here for pleasure stay, as they do have suites with more amenities.
Mitchell Brooks
1 2 3 4 5
Went here for a leadership conference. The facilities are excellent, the luncheon was well executed, and the staff were cordial and professional. Excellent day spent here and I am sure the rooms and services are also quite good.
Jerold Jacobsen
1 2 3 4 5
Of the many years that I've visited Albany, I've missed out in not staying at this hotel before now. Very nice property, well maintained, extremely clean. I had the normal covid-19 concerns but I needn't have worried. The room was very clean. I will definitely stay here again.
Mae Sydnor
1 2 3 4 5
This hotel was definitely top-notch. It was clean and neat and the staff was super friendly and helpful. The only thing I didn't like was that there was no microwave in the room.
Amanda Gallo
1 2 3 4 5
I am a flight attendant and I got in late last night with my crew after a flight. I had a bit of a room issue, and when I called the front desk I spoke with Tim. He was so considerate and was very apologetic. He quickly and efficiently moved me to another room, and to my surprise I got a kind note apologizing again for the situation. Tim is very professional, quick, and kind. His customer service is amazing, he needs a raise! :) I got a voucher for breakfast and the host and server were delightful as well. Food was sooo good and my stay was 10/10, I hope I have overnights here more often!!!!! Thank you Tim and Crowne Plaza!
Josh Rarick
1 2 3 4 5
This is a preliminary review, I am having my wedding here in October. But so far, Amanda and Jack have been fantastic. Accommodating is not even close to the concessions they are making with all this Covid restrictions on us. I am happy so far and promise to update after my wedding.



Edit: So as an honest update, Covid-19 restrictions led to me not being able to have my wedding here at this time. They were as flexible as they could be but it wouldn't be a real wedding. Think "Foot Loose" on crack.
Jim Laing
1 2 3 4 5
Clean, beautiful, food here always wonderful, staff very helpful, great place for company or union meetings.
Solomon
1 2 3 4 5
Very nice large clean hotel with plenty of space for events and chill time. Love how you feel outside while being inside colonial type feeling. Big gym with cross training type equipment and heavy dumbbells up to 50lbs. Location is good across the street from a few restaurants and local eats.
Ekasari Boucher
1 2 3 4 5
We came for waterfalls and Druthers ( macaroni and cheese). It’s nice clean renovated room but no refrigerator. Elevator is old but still good. You will get a nice complimentary breakfast if you are platinum IHG member. Best breakfast we ever ate.

We will come again.
Suzanne Welker
1 2 3 4 5
Wow! Beyond what anyone would expect! From the shuttle to the restaurant to the front desk. Every single employee was beyond accommodating, professional and amazing. This is the best hotel ever!
Timothy “Tim” Williams
1 2 3 4 5
I haven't been here in many years and was at the hotel to attend an awards luncheon in one of the ballrooms. The facility appears recently renovated and looks great. Staff were friendly and the food was typical quality for an event.
bc pomales
1 2 3 4 5
Hotel is pretty great, staff was really helpful and drivers were quick and friendly. Restaurant definitely needs some help with staffing. Great food but the night mgr? host? seemed pretty clueless
Louis Altamura (Lou)
1 2 3 4 5
Nicely restored property. Lively indoor courtyard with koi pond. Pet friendly with great outside dog area.
Liv Ya-life
1 2 3 4 5
This is a nice place, I attended a meeting here and it was a great time. The atmosphere is very inviting and staff are welcoming. The interior design is reminiscent of an old village. The accommodated my dietary needs, serving Vegan dinner options and dairy free desserts. Recommend this place for casual or formal gatherings.
livia elizabeth agosto
1 2 3 4 5
Attended a meeting here and the staff were very nice and welcoming. The atmosphere and interior are quite lovely, has an old village feel. They also accommodated my dietary needs as I am a vegetarian, the food was delicious. There is a fountain with very large and beautiful koi fish.
Lindsay B
1 2 3 4 5
Had a wonderful stay in one of the newly renovated rooms. I love the fresh new look. The staff was wonderful and great with my son. The young lady at the front desk let him choose what floor he wanted to stay on (he definitely chose well), everytime we were in the lobby area both her and the doorman were sure to greet us and offer friendly conversation. The Desmond is a beautiful hotel and my son loved taking it all in especially the Koi pond and fountain. We ordered room service for dinner and the food was delicious, timely, reasonable, and the service was great. My only disappointment was the pool and pool area but given the hotel is under renovation I don't want to hold it against them because everything else about our stay was wonderful.
Joshua Rarick
1 2 3 4 5
This is a preliminary review, I am having my wedding here in October. But so far, Amanda and Jack have been fantastic. Accommodating is not even close to the concessions they are making with all this Covid restrictions on us. I am happy so far and promise to update after my wedding.
Todd Drowlette
1 2 3 4 5
The renovations at Crowne Plaza Albany - the Desmond are amazing. Great atmosphere. Great staff. Unbelievable customer service. I recommend this hotel to all of my business clients and out of town guests.
Freakin' Shelly
1 2 3 4 5
Got married here 20 years ago and everything was fantastic! First marriage didn't last, but I took my new Fiance there for a night and the place is still as wonderful as it was back then. Highly recommended!
Susan Van Wormer
1 2 3 4 5
It has recently been remodeled. They did a great job. Room was modern, clean and comfortable. Would stay again.
Greg Harris
1 2 3 4 5
The Crowne Plaza Albany is an absolute outstanding hotel that provides great quality rooms, superbly made meals and first class service.



In March of 2022, I brought and treated my wife and myself for a weekend stay at the Crowne Plaza Albany and we enjoyed every moment of our time at the hotel!!!



We were warmly welcomed and graciously treated by the hotel’s staff and our hotel room was quite spacious, comfortable and spotlessly clean!!!



The highlight of the Crowne Plaza Albany and our favorite part of the hotel was its immaculate indoor courtyard.



The courtyard is filled with multiple dining areas, a gorgeous fountain and guests are able to view it from the comfort of their own room.



My wife and I also enjoyed our breakfast at Mr. D’s Restaurant & Lounge and found both our meal and the service of the restaurant’s staff to be superb!!!



Both my wife and I enjoyed our time and experience at the Crowne Plaza and definitely recommend for all travelers to stay at this wonderful hotel!!!
larren joseph
1 2 3 4 5
I want to let you know that the Crowne Plaza Albany - Desmond Hotel did an exceptional job in hosting our Ski Jam 2022 event! The attentive support of whatever we needed was greatly appreciated along with the outstanding food and beverage service. I want to thank the entire staff from check-in to check-out and let them know all the guests enjoyed themselves. Special thanks to Ray for overseeing all our evening socials and making sure everything went smooth.
Sandra
1 2 3 4 5
I have been going to The Desmond for over five years for various meetings and conferences. They never disappoint. The hotel is huge with only two floors. It is close to the airport, but you can barely hear the planes. The staff is always friendly and willing to help.
Tiffany DeLisi
1 2 3 4 5
This was a great spot to stop for the night. The room was clean. It’s not a fancy hotel with new updates but it has character. The tavern had great food as well!
Piers Vaughan
1 2 3 4 5
Great as ever. Attentive staff, beautiful decor, wonderful ‘colonial’ feel, and close to Albany Airport and two major Malls.



This time I was lucky enough to snag a duplex in the ‘Mansion’ part of the hotel. Downstairs features a lounge with sofa, tv and desk, as well as a bathroom; and upstairs a spacious bedroom and full bathroom.



Amenities include an exercise room, swimming pool, bar and dining room.



Highly recommended!
Martin Rausch
1 2 3 4 5
I love this hotel. It has such character, very unique. Beds are comfy and the rooms are clean and new. This is a gorgeous hotel
Ayesha
1 2 3 4 5
This was a good experience for my first stay at a hotel! It was very comfortable and honestly didn't really feel like I had left home. I enjoyed the inner courtyards and the overall look and feel of it. Also, it is really close to places to eat.
Bryan Monaco
1 2 3 4 5
Interesting hotel layout; it was built by American Airlines in 1974 when they tried to get into that business. Their theme was an old time America thing, which resulted in a unique hotel. The hotel has two atriums that are like old town squares. The hotel was clean and the staff was good. The meeting rooms were great, especially the theater. They have a shuttle to the airport, but not to the train station. Many people with my group arrived by rail, so that would have been nice. The place is obviously popular for weddings because I saw three while I was there. I was impressed with their catering. I went to a banquet there and the food was great.
Lisa Moldovan
1 2 3 4 5
Absolutely loved my time at this hotel. Went for a convention. The banquet food was very good.
John Wolcott
1 2 3 4 5
Had a great experience overall with the hotel. The manager gave my kids some food to feed the coy fish. Wife and daughter loved the French toast! Couldn't hear any air planes even though the airport was close by. Indoor pool was very refreshing. Ample parking for our camper we were pulling.
Giovanni Boiano DDS
1 2 3 4 5
It is fantastic. They still have the Spirit of 1776. Very nostalgic and historic. Always great.
Daddy Domrr
1 2 3 4 5
I have never had a more pleasant experience. I was there this past Sunday and the staff made me feel beyond welcome, but the bartender Anthony went above and beyond what I would expect. He was fast, made amazing drinks and was extremely charismatic. I have never had more fun and felt more comfortable at any other bar! I would absolutely recommend going to Mr. D’s you will not be disappointed.
Joshua Ross
1 2 3 4 5
This is a very unique hotel. Tons of history, currently updating room. Koi pond is awesome.
Joyce Choe
1 2 3 4 5
Hotels facilities are basic all the same; but it's the management and the team that makes your stay pleasurable! I want to compliment Mr. Johnson at the front desk for his dedication to excellence, following through with my needs with enthusiasm! He adds incredible value to the whole team!
Jeanne Barriere
1 2 3 4 5
Told we could get food & service in courtyard, but found we couldn't. We had our little dog so my husband ate in the room with her while my dghtr, granddaughter & I went to restaurant. Otherwise things were great. Bathroom was immaculate.
Quizmaster John
1 2 3 4 5
The Desmond got some long overdue updates since my last stay a few years ago. The rooms, previously a 1970s time capsule, have joined the 21st century with new furniture, a fresh coat of paint, some nice new bathroom fixtures, and an air conditioner that pretends it can get the room all the way down to 50°F (didn't feel a click below 62).



The catering staff never disappoint, putting together delicious meals every time. If you've never had it before and get the chance to, definitely try the bread pudding. It is LIFE CHANGING.



Conveniently located next to the Albany Airport, the Northway, and a pretty cool karaoke bar (Maxie's), you really can't go wrong when you stay here.
Carol Lord
1 2 3 4 5
An excellent meeting experience for RENY..retired educators of New York. Immaculate room, nice meeting rooms.

For lunch restaurant selections delicious. Group dinner, breakfast & lunch superb. Excellent wait staff!
Melissa Gurney
1 2 3 4 5
Comfy bed, clean room, great restaurant. Only challenge pillows were super thick and firm. Also need better signage on how to get to lobby.
mackenzie
1 2 3 4 5
The Desmond is so beautiful! I loved staying there. The room was gorgeous & it was so clean! I just really wished the pool was open :( but the staff was great & so accommodating. It’s very close to the stores & a bunch of different restaurants. I will definitely be booking with them in the future!
Lakshya Bharadwaj
1 2 3 4 5
My stay at The Desmond was comfortable, with their service being quick and helpful. The hotel itself is very beautiful with a courtyard filled with trees and decorations. It is very close to the airport and also to restaurants and a few cafes. Overall, I would recommend The Desmond Hotel.
Sergi C
1 2 3 4 5
Love what they done with their rooms, specially the suites. Spiral stairs that lead to an open bedroom very welcoming and comfortable.
Kelli Roberts
1 2 3 4 5
Super nice workers. I felt incredibly welcomed from the moment I checked in. One of the best hotel gyms I’ve ever seen. Beds are super comfy. The pillows are nice and fluffy, not like those flat feather pillows at other “nice” hotels.
Cassandra Coxon
1 2 3 4 5
This was the venue for a wedding I attended, and it was incredible. It's such a beautiful hotel. The staff was so kind and funny. Proper covid protocols were respected. The food was good!
Ann Marie Davis
1 2 3 4 5
The Desmond has always been good to us over the years. They are our first choice when having to travel to the Albany airport. We find the atmosphere and amenities can't be beat. You aren't stuck in your room. You can wander the enormous property, sit by the fire and get a meal on site. They have been generous to us when our flights have had delays, allowing us a few extra hours in our room. I can't recommend enough! P.S. While I appreciate the improvements to the lobby, I feel the decor and finishes aren't complimentary to the rest of the history of the hotel. I was sad to see the cozy lobby vibes gone. At least the fireplace remains!
Dr. Tracey
1 2 3 4 5
Best Experience ever!! Rooms,staff, I WILL definitely return. Mr.D's restaurant is AMAZING!! Food, prices, service and portions. I have NEVER given any hospitality establishment a rating like this!! This is the 1st and more than well deserved!!
Guy Childs
1 2 3 4 5
It us a wonderful hotel....bold renovation removed almost all vestiges of the former Desmond Americana character. The restaurant however is a miss....too modern, poorly laid out. Scrimshaws was excellent....not so much Mr. D's.....
Caesar Alarcon
1 2 3 4 5
Great room M15. Front desk was excellent. She was very busy and still took care of me. There is a exit door in my room and I am able to walk to my car and remove my luggage.The bedroom is up stair. Great bed. There are two bathrooms. There is a small refrigerator and a microwave. Excellent place to stay when going to the airport.
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