Honestly, my first impression about this place was fantastic. Their wallpaper, decor, courtyard and rooms looked great. We loved the vintage vibe.
The horror story began when we came back to our rooms after dinner. We saw bed bugs crawling on the bed, headboard and the wall behind the headboard. We immediately requested for checkout.
The staff at the reception were sorry about the whole thing and refunded our money.
But I felt I should post this for anyone traveling with kids.
I have been going to The Desmond for over five years for various meetings and conferences. They never disappoint. The hotel is huge with only two floors. It is close to the airport, but you can barely hear the planes. The staff is always friendly and willing to help.
This was a great spot to stop for the night. The room was clean. It’s not a fancy hotel with new updates but it has character. The tavern had great food as well!
Great as ever. Attentive staff, beautiful decor, wonderful ‘colonial’ feel, and close to Albany Airport and two major Malls.
This time I was lucky enough to snag a duplex in the ‘Mansion’ part of the hotel. Downstairs features a lounge with sofa, tv and desk, as well as a bathroom; and upstairs a spacious bedroom and full bathroom.
Amenities include an exercise room, swimming pool, bar and dining room.
Great hotel near the airport, but could barely hear the planes. Four poster bed. Clean, with a microwave and refrigerator (mini). Wished I could have used more of the amenities, but was only there one night. Desk service and Room service were both outstanding. I will be back and highly recommend.
Room was nice some of the staff were wonderful others should move on. The individual in the gift shop should realize she is expected to interact with the public. She sure does not want to.
Went here for a leadership conference. The facilities are excellent, the luncheon was well executed, and the staff were cordial and professional. Excellent day spent here and I am sure the rooms and services are also quite good.
Gorgeous old world feel. I love the huge indoor courtyard, with access to 1st floor rooms, brick layout, koi ponds, terraces, and a sense of calm. Sure some of the rooms are basic, without a safe, microwave, or fridge, and the wall paper and antique looking furniture and bedposts gives this hotel characteristics of early New England. Staff is very friendly. As a Hilton Diamond Member staying in a non-Hilton hotel for work, I would take my family and kids here for pleasure stay, as they do have suites with more amenities.
The room is nothing overly special it is suitable for a night or two and has a bit of extra space. The hotel does have a nice restaurant with good service. The hotel also has a small gift shop. The interior courtyard has a pond with fish and a attractive large sitting area. They run conferences from here so it can be busy. Plenty of parking.