We had a very good dinner everything was very tasty n the service with Jessica was wonderful thank you.
Did not stay...trying to get info about John Edwards event that was rescheduled twice. I was transferred to someone who was rude and directed me to John Edwards website which gave no info and when told him that, he did not care. Evidently not his problem. I would never stay at a Desmond again. If your staff doesn't care then I assume no one does then.
The Desmond is so beautiful! I loved staying there. The room was gorgeous & it was so clean! I just really wished the pool was open :( but the staff was great & so accommodating. It’s very close to the stores & a bunch of different restaurants. I will definitely be booking with them in the future!
This use to be an amazing place to stay, now they have the bar and restaurant tore apart at the same time. Renovations are being completed but at the same time.. Crazy they tore the food areas apart together.. They now serve a very limited menu at 4 pm and have a bar area in the walk way where the horse is. Different to say the least. The rooms are so, so.. The closet is torn apart, no where to hang clothes, no refrigerator.. Just a real disappointment.. Perhaps when its finished.. We are in horrible times.. Bed and pillows were vere comfortable..
Clean, beautiful, food here always wonderful, staff very helpful, great place for company or union meetings.
Had meeting room no option to buy coffee or a bottle of water if you didn't pay for it for a group in addition to the cost of a meeting room. Individual couldn't buy.
This is a preliminary review, I am having my wedding here in October. But so far, Amanda and Jack have been fantastic. Accommodating is not even close to the concessions they are making with all this Covid restrictions on us. I am happy so far and promise to update after my wedding.
We love this place and I am beyond disgusted that they are changing the vibe of it. We have stayed here regularly and absolutely love the atmosphere. Now it looks like everyother cookie cutter hotel.
No fridge in rooms, hot water out of both traps, shower too hot to stand under, no ice machines on the floors..
Undergoing a facelift that will make it the best hotel in the Capital District. Best known for its quality of service.
Didn't have cold water which was interesting when I went to shower in the morning
This is a very unique hotel. Tons of history, currently updating room. Koi pond is awesome.
Absolutely loved my time at this hotel. Went for a convention. The banquet food was very good.
Had a wonderful stay in one of the newly renovated rooms. I love the fresh new look. The staff was wonderful and great with my son. The young lady at the front desk let him choose what floor he wanted to stay on (he definitely chose well), everytime we were in the lobby area both her and the doorman were sure to greet us and offer friendly conversation. The Desmond is a beautiful hotel and my son loved taking it all in especially the Koi pond and fountain. We ordered room service for dinner and the food was delicious, timely, reasonable, and the service was great. My only disappointment was the pool and pool area but given the hotel is under renovation I don't want to hold it against them because everything else about our stay was wonderful.
Booked a Queen room and I got 2 doubles for my husband and I. The bed sheets were so crisp you wake up everytime you move. Hotel was so noisy all night long I got maybe 2 hours of sleep before an early morning flight. Thought the Desmond would be a whole lot more but it was no better than a Motel 6!
It is fantastic. They still have the Spirit of 1776. Very nostalgic and historic. Always great.
I've been all over Europe and spent a great deal of time in hotels, some of them spectacular. Spent one night here for an event, fantastic dinner and breakfast, very good service, comfortable bed, quiet room that faced an interior mall and very interesting! I liked the hotel a great deal and it's so close to the airport, very handy.
Got married here 20 years ago and everything was fantastic! First marriage didn't last, but I took my new Fiance there for a night and the place is still as wonderful as it was back then. Highly recommended!
Easy check in and very nice staff. Rooms were a little outdated for me but that’s definitely the style of the place. It was an overall nice stay and clean.
This is the place were me and my awesome wife got marred these were the good days of my life. Now when the next time I stay there is when it will for a great event in my life it seemed like Dreams come true there
Just came in to the bar to meet people after work. Happy hour was good value, service was good. Interesting place in the area for after work.
Very friendly and attentive staff. Clean and unique setting. I have attended a couple seminars here as well as stayed in the hotel and all experiences were wonderful.
I liked the decor and the way its set up and if you have a room with balcony even better it has such great interior sites down below..The room terrible..Bed was hard, pillows were over use The lamps and headboard were dusty including the coffee machine..Spider webs in ceilings and lets not talk about the bathroom it was. Not thoroughly cleaned and the towels had stains..
My family and I stayed here for the night. We enjoyed the layout and the design of the hotel but the front desk service was lacking. We didn't get much sleep because of a party that was taking place across the hall. It too four calls to the front desk before the party was shut down. The complimentary water for guests in the lobby had fruit in the bottom that looked to be rotted. The service at this establishment has gone down quite a bit, it is no longer a 5 star more like a three.
Honestly, my first impression about this place was fantastic. Their wallpaper, decor, courtyard and rooms looked great. We loved the vintage vibe.
The horror story began when we came back to our rooms after dinner. We saw bed bugs crawling on the bed, headboard and the wall behind the headboard. We immediately requested for checkout.
The staff at the reception were sorry about the whole thing and refunded our money.
But I felt I should post this for anyone traveling with kids.
I have been going to The Desmond for over five years for various meetings and conferences. They never disappoint. The hotel is huge with only two floors. It is close to the airport, but you can barely hear the planes. The staff is always friendly and willing to help.
This is a deceptively large hotel that only has two floors; therefore, everything is really spread out. It's designed like a small indoor town with courts and street signs. Prepare to do a lot of walking, unless your room is very close to the entrance. They have a good choice of restaurants and amenities. This hotel is located in Albany. I would give it 3 and a half stars, because the rooms are quite nice. It's just the huge layout of the the architecture that I don't like.
This was a great spot to stop for the night. The room was clean. It’s not a fancy hotel with new updates but it has character. The tavern had great food as well!
Great as ever. Attentive staff, beautiful decor, wonderful ‘colonial’ feel, and close to Albany Airport and two major Malls.
This time I was lucky enough to snag a duplex in the ‘Mansion’ part of the hotel. Downstairs features a lounge with sofa, tv and desk, as well as a bathroom; and upstairs a spacious bedroom and full bathroom.
Amenities include an exercise room, swimming pool, bar and dining room.
Great hotel near the airport, but could barely hear the planes. Four poster bed. Clean, with a microwave and refrigerator (mini). Wished I could have used more of the amenities, but was only there one night. Desk service and Room service were both outstanding. I will be back and highly recommend.
Room was nice some of the staff were wonderful others should move on. The individual in the gift shop should realize she is expected to interact with the public. She sure does not want to.
Went here for a leadership conference. The facilities are excellent, the luncheon was well executed, and the staff were cordial and professional. Excellent day spent here and I am sure the rooms and services are also quite good.
Gorgeous old world feel. I love the huge indoor courtyard, with access to 1st floor rooms, brick layout, koi ponds, terraces, and a sense of calm. Sure some of the rooms are basic, without a safe, microwave, or fridge, and the wall paper and antique looking furniture and bedposts gives this hotel characteristics of early New England. Staff is very friendly. As a Hilton Diamond Member staying in a non-Hilton hotel for work, I would take my family and kids here for pleasure stay, as they do have suites with more amenities.
The room is nothing overly special it is suitable for a night or two and has a bit of extra space. The hotel does have a nice restaurant with good service. The hotel also has a small gift shop. The interior courtyard has a pond with fish and a attractive large sitting area. They run conferences from here so it can be busy. Plenty of parking.