Not bad. Currently still their. I slept well both nights, so far. No coffee table in front of couch, and all wood flooring. Not a lot of closet space in the room. Nice shower.
I had to spend many many months here waiting on my home to be completed, everyone was extremely friendly and helpful and made my stay very enjoyable. I definitely recommend this hotel… thankfully my home was finally finished 2 months late.
Good stay friendly helpful staff. Good breakfast and very engaged staff. Typical Marriott property, Good service, fair price, consistent. Would stay here again when in area.
Very nice clean and comfortable room. Staff was friendly and the free breakfast saved having to make a trip out each morning. A great place to stay.
The room was nice and fairly clean (surface). The sofa needed a couple of spots cleaned. Hot breakfast was basic just eggs, the sausage and potatoes were mixed in with the onions and peppers (ugh). Everything else was cold items. No waffles nor pancakes.
The main problem at this location was the lack of security cameras on the building corners nor in the parking areas. I get it, this is Reston/ Herndon, low crime. Thank goodness my gut told me to park directly under the street light. The next morning, a woman was out in the parking area showing the police where her fairly new (and lovely) SUV had been vandalized overnight. It was in the exact space I'd considered, by the side door, but there was too much brush and cover. Owner(s), please invest in security cameras outside instead of trying to take the cheap way out, and posting park at your own risk signs.
The room I originally stayed in was hot because there was an issue with the AC but they moved my room and everything was ok. Staff was friendly and very accommodating. However, the rooms were a bit dated.
It was a good place to stay while we were in town for a wedding. I thought the rooms were a fair price.
Terrible terrible place. Room is dirty and old. The staffs are rude and not helpful. They blame you for their fault. Stay away away from this place.
Attempting to check-out, no employee was at the front desk. I looked all around the lobby area and didn’t see anyone, so I called the hotel. A male employee named Alex finally came to the desk and basically shouted that I didn’t have to call the hotel nor talk to him in person to check-out!! I explained to him that I needed a paper receipt of my stay being that I was staying there with the company’s credit card. He was the rudest person I’ve encountered in some time. Just plain ole’ hateful. Huffing and puffing for absolutely no reason other than doing his job. I simply smiled and wished him a better day.
The structure itself is ‘okay’, despite the outdated feeling; very noisy elevator; one single
washer and dryer on site for the entire hotel (2nd floor); no outlets next to the bed; and the key card to access the room took about 15 swipes each time to open door. There was also no TV remote located in the room.
To wash/dry a load of laundry it is $4 (quarters only) and you’ll need to dry twice, even at the highest heat setting!
Overall, a very poor experience. I would not recommend.
Normal hotel amenities. Nice rooms. Horrible customer service. Will never visit again. Will ensure to let all my family and friends know.
I stayed in one of the newly renovated hardwood floor rooms, simply great for the low price... Will defiantly stay again when back in Va.
The Rooms Are Very Nice, Spacious & Extremely Reasonably Priced!! I Can't Remember The Lady Name Who Worked At Night On 2/6, But Her Customer Service Is Outstanding!!! I Was Very Pleased! I Checked In Close To Midnight If That Helps You Narrow It Down! Give Her A Bonus Or A Raise!!
Wonderful staff who are ready to help, and willing to go the extra mile. Rooms are clean and well appointed. Lots of room for our family of four to spread out. The TV was big and new, and although not a ton of regular channels, the internet TV options made up for lack of options. Highly recommend.
Good area, nice rooms. Solid hotel.
Nice enough. Nothing special. Television wouldn't work and they just told me to watch Netflix.
Very pleasant stay at this clean and comfortable hotel room!
On the more austere side, but comfortable and well maintained. Was within my expectations for the price point.
Great bargain for a greatly located hotel! This is my go-to
There's nothing that could've been done to make this stay any better. From cleanliness to friendliness everything was perfect.
Very clean, VERY nice rooms with good bathroom, recommend greatly 👍
This is my second stay in the last 30 days. The hotel was recently remodeled in a very tasteful and understated way. The rooms are spacious and attractive with free internet, plentiful USB ports and great lighting. The staff is very courteous and the rate is extremely reasonable. I visit this area often, and I will not stay anywhere else.
Recently renovated like new. Fake look like hardwood floors Love it because the carpet gets nasty with people checking in out. Ask for no carpet.
Sadly I wasn’t able to stay here as my conference got canceled due to the virus, but I’m giving five stars for the great customer support they had. I called to cancel my reservation, as I’m sure plenty of other people have done. It isn’t easy for the people working at the hotel and I wouldn’t have been surprised if they were slightly annoyed. The man on the phone was pleasant, understanding, and let me cancel without a fee. In a time where people are incredibly stressed, I really appreciated the quality customer service. When I return to Reston for a visit to D.C. that I was going to do while there, I will definitely be staying at the Springhill Suites. Thank you to the all of the staff!
Loved my experience at this hotel! Our hotel room was so nice and modern looking since they just remodeled and the people were so friendly and helpful. The breakfast was yummy as well:)
The hotel was undergoing major construction that I was not made aware of. Noisy older property that is definitely due a face-lift.
My friends and I booked this hotel for the weekend. It seems like the first and second half of the building are completely different hotels. One of our group’s rooms (second floor) was outdated, my group’s room (fourth floor) was noticeably different in quality. A far more modern feel. This hotel is ongoing renovation so this won’t be the case for much longer. The elevators here are terrifying. The doors make a screeching sound when they open/close and the elevator stalls for at least ten seconds after landing before the doors open again. Excellent staff.
So very nice staff, nice hotel. Unfortunately we had like 4 stink bugs that we had to either captured and released over the balcony, and I'm pretty sure I sent one down the tub drain. Me and my co-worker we're so tired we didnt bother complaining and dealt with it ourselves.
Clean, and accommodating. Staff was friendly. Beds and pillows comfortable. Breakfast so so, can't go wrong with the oatmeal I guess lol
The staff were wonderful at this location. The morning breakfast was a bit boring. Who can argue with free? The carpet in rooms were extremely outdated and old. I would advise people with allergies to avoid this place until they finish their ongoing renovations. You can literally see them dumping the old dusty carpet everyday. The air seems to be filled with dust particles that would certainly set off people's allergies or asthma attacks. If you must go to this location ask for a remodeled room if you suffer from allergies or asthma.
This was my third visit. The hotel is clean and quiet, staff are efficient and professional. The location is close to the the airport and the metro; the shuttle drivers are excellent (kind and punctual).
On my recent visit a huge morning traffic backup (gridlock) occurred due to icy road conditions, traffic was rerouted, and our driver Ali, aware that he would be late for other scheduled appointments made the necessary phone call(s) to relay the information, thus allow the staff to find alternative, and problem solve. I was impressed by this driver’s conscientious and professionalism.
Very clean and quiet. Desk staff seemed genuinely friendly and were very helpful. I chose this hotel based on the Marriott reputation, and I wasn't disappointed. I didn't get to enjoy the breakfast, but it smelled delicious.
Very nice hotel, clean and convenient for travelers. Close to the airport and main highways. Perfect location. Thanks to the personnel for the good services.
One of my fav properties in the Dulles area.
Close to shopping plaza where there are a variety of restaurants to choose from.
Conveniently located off of old ox Road Shell Road and the intersection of 28 southbound and route 7 northbound excellent excellent excellent property professionalism always clean always great service and the upgrade Renovations are amazing.
Started here two nights. Clean, reasonable rates, comfortable bed, good friendly service, breakfast bar was good with allot of options would stay here again
Room was clean and spacious. The free breakfast was great and offered a big selection
Stayed here for business. The front desk and all other staff are exceptional. The rooms are super clean and the breakfast was always good.
Beautiful room. Easy to get to. Visited a friend there. 100% nicer than the Reston Sheraton where we are.
Great staff, clean older hotel but kept up well. Breakfast buffet was great oatmeal, eggs, sausage patties and fresh coffee just some of the offerings. Rooms were night bright we were able to relax after a long day despite the fact there were 4 buses of kids staying there, we never heard a peep! Highly recommend