Sadly I wasn’t able to stay here as my conference got canceled due to the virus, but I’m giving five stars for the great customer support they had. I called to cancel my reservation, as I’m sure plenty of other people have done. It isn’t easy for the people working at the hotel and I wouldn’t have been surprised if they were slightly annoyed. The man on the phone was pleasant, understanding, and let me cancel without a fee. In a time where people are incredibly stressed, I really appreciated the quality customer service. When I return to Reston for a visit to D.C. that I was going to do while there, I will definitely be staying at the Springhill Suites. Thank you to the all of the staff!
Loved my experience at this hotel! Our hotel room was so nice and modern looking since they just remodeled and the people were so friendly and helpful. The breakfast was yummy as well:)
My friends and I booked this hotel for the weekend. It seems like the first and second half of the building are completely different hotels. One of our group’s rooms (second floor) was outdated, my group’s room (fourth floor) was noticeably different in quality. A far more modern feel. This hotel is ongoing renovation so this won’t be the case for much longer. The elevators here are terrifying. The doors make a screeching sound when they open/close and the elevator stalls for at least ten seconds after landing before the doors open again. Excellent staff.
So very nice staff, nice hotel. Unfortunately we had like 4 stink bugs that we had to either captured and released over the balcony, and I'm pretty sure I sent one down the tub drain. Me and my co-worker we're so tired we didnt bother complaining and dealt with it ourselves.
Clean, and accommodating. Staff was friendly. Beds and pillows comfortable. Breakfast so so, can't go wrong with the oatmeal I guess lol
The staff were wonderful at this location. The morning breakfast was a bit boring. Who can argue with free? The carpet in rooms were extremely outdated and old. I would advise people with allergies to avoid this place until they finish their ongoing renovations. You can literally see them dumping the old dusty carpet everyday. The air seems to be filled with dust particles that would certainly set off people's allergies or asthma attacks. If you must go to this location ask for a remodeled room if you suffer from allergies or asthma.
This was my third visit. The hotel is clean and quiet, staff are efficient and professional. The location is close to the the airport and the metro; the shuttle drivers are excellent (kind and punctual).
On my recent visit a huge morning traffic backup (gridlock) occurred due to icy road conditions, traffic was rerouted, and our driver Ali, aware that he would be late for other scheduled appointments made the necessary phone call(s) to relay the information, thus allow the staff to find alternative, and problem solve. I was impressed by this driver’s conscientious and professionalism.
Very clean and quiet. Desk staff seemed genuinely friendly and were very helpful. I chose this hotel based on the Marriott reputation, and I wasn't disappointed. I didn't get to enjoy the breakfast, but it smelled delicious.
Very nice hotel, clean and convenient for travelers. Close to the airport and main highways. Perfect location. Thanks to the personnel for the good services.
One of my fav properties in the Dulles area.
Close to shopping plaza where there are a variety of restaurants to choose from.
Conveniently located off of old ox Road Shell Road and the intersection of 28 southbound and route 7 northbound excellent excellent excellent property professionalism always clean always great service and the upgrade Renovations are amazing.
Started here two nights. Clean, reasonable rates, comfortable bed, good friendly service, breakfast bar was good with allot of options would stay here again
Room was clean and spacious. The free breakfast was great and offered a big selection
Stayed here for business. The front desk and all other staff are exceptional. The rooms are super clean and the breakfast was always good.
Beautiful room. Easy to get to. Visited a friend there. 100% nicer than the Reston Sheraton where we are.
Great staff, clean older hotel but kept up well. Breakfast buffet was great oatmeal, eggs, sausage patties and fresh coffee just some of the offerings. Rooms were night bright we were able to relax after a long day despite the fact there were 4 buses of kids staying there, we never heard a peep! Highly recommend