I contacted catering service for information about booking a hall for a conference six month in advance and didn't hear back from them. I called again to follow up I was given a strange answer that we have to charge you a large amount because its too far in advance reservation and if I want I can call back a month before the event and if the hall is still available we can discuss a different rate. This is the strangest response I got since I started working in event planning over 15 years ago. I hope someone from corporate at Hilton will read this review to learn how their staff is acting especially that hotels lost so much revenue during the pandemic and they are acting in a very greedy manner instead of securing a reservation in advance at a regular rate.
Bothe the hotel and rooms were clean and appeared recently sanitized. The front desk was extremely friendly, and check-in was a breeze. I would recommend this hotel.
Staying at this hotel is a wonderful experience. If you are in town for business or travel the Hilton Dulles. Cedric at the front desk was so helpful and one of the most pleasant host I have ever encountered. The breakfast is delicious as well.
Great hotel very close to Dulles International. Great breakfast and gym and the bar and front sitting area is very nice and comfortable. Great hotel!
Great Hotel. Everything was provided. I like the hospitality. Great stuff / food and amenities.
The hotel was ok in the sense it had plenty of space in the room and it had all the amenities I needed for my stay. The downside was it is very outdated in its decor compared to rivals in the Hilton brand. The room I stayed in was a suite and it had the old room smell as if it hadn’t had a window open in 10 years. There was grime build up on the window shades and possible ceiling mold near the window. The air conditioning vent had duct tape holding it up but beyond that great stay. The bed was very comfortable and the pillows were small but extremely comfortable. I did not get the opportunity to visit the restaurant but in passing it did “smell” amazing. While there I did get a chance to walk the building and found it had a lot of brass fixtures which shows its age. If your staying for a night or two id highly recommend it for work travel but as for a fancy night out not really.
They were great to give us needed toiletries. We missed a flight and had nothing. Also we were able to check out at 1:30 to get to the airport. It was so appreciated 💛
Loved it very respectful and welcoming evening receptionist knowledgeable. Restaurant has incredible food morning through night. The price is unbeatable I had a wonderful experience.
Very friendly staff, quick airport shuttle runs every half hour and hour. Rooms are nice and clean. Small gift shop for your stay at DC or your cravings. TV won't allow you to hookup to a outside device say a firestick or computer to stream TV or movies.
It took me a while to find a go-to hotel for my frequent (~6-8x per year) work trips to the area. I'd finally settled on the Hilton Dulles because it mixed the intangibles of a large room (though dated) with a great updated fitness center and a great breakfast. It also had central air and not the rattling window units many hotels have. The parking lot was a bit annoying, but the underground garage is a jackpot find. Sadly, they started devaluing the place last year by charging an upcharge for breakfast (fair, since there's an executive lounge, but since most people used it instead it wasn't like breakfast was ever crowded). Service slipped (about every other receipt is screwed up), and on my last visit they had the garage closed. Now they have decided to add a daily parking charge, which is offensive in this time where they should be trying to draw in more customers, not repel them with more fees. There really is no reason to charge for parking with their suburban location. I was willing to overlook most things to this point, but this Hilton Diamond will be booking elsewhere now.