SD PSF prides itself on providing personal service as a family-owned business. I didn’t receive it and warn others: Don’t believe it.
I booked a stay thru a 3rd-party vendor from 6/12-6/22/2020. Wasn’t able to pick the car up on time and sent a friend to get it the next day. No problem there with the additional day’s charge. I then realized that I had made a $17.76 deposit with the 3rd party but forgot to tell friend about it.
I later explained the overpayment in a friendly, cogent email to the manager, Rene. He replied in a manner analogous to a form letter that there wasn’t anything he could do because the rules described a “no refund policy” 24 hrs after the reservation was made. That was it. No “I can offer you a credit;” “I’m sorry but we can’t...”; “I understand we were overpaid. Let me see what I can do.”
Fortunately, my credit card company immediately issued a credit for the overpayment. I won’t park there again. Don’t believe the claim that you’ll get great personal service from this family-owned business.
Normal park and shuttle service, unfortunately both shuttle drivers did not wear their masks the whole time - one driver even admitted that he thought the virus was a hoax. Did not feel safe.
No shuttle at pick up, which is part of the service I paid for, even though there were a dozen other shuttles at the airport. Told I had to pay for a taxi out of my pocket and would not reduce parking rate, so they stuck it to me twice. First and last time customer.
Couldn't be more upset! I recently left my car here for a quick weekend trip and i came back to my moon roof being CAVED IN!! I quickly told the parking attendant and was told "we don't walk on top of cars here sir, you'll have to call the manager in the morning". I have called 3 times and have not been able to reach the manager and have the same employee tell me they are not liable, they have no security footage and on top of everything else will not even get a refund!! The absolute worst parking lot ever!