I parked my car at the Crown plaza kohl’s parking lot and had a horrible experience.I had to wait 45 minutes for shuttle to arrive at the airport. After making multiple calls they came and pick me up at the airport. And when the shuttle dropped me off at the parking lot there is no attended on site at the Crown Plaza parking lot and the doors are closed and I was not able to go in to get my car out. I had to wait almost 4 hours in the cold for the attended to come and open the door. I made several calls to the crown Plaza front desk to explain my situation but all the associates who talked to me said there is no over head door they denied that the door is closed. They did not try to help or listen to me. After waiting for 4 hours I called cops to help me. Cops arrived and they went to the Crown Plaza front desk to explain about the closed garage door. If cops would not have come, I would have frozen to death waiting in that parking lot in the cold.
Wish I had known before I booked that I had to take two shuttles to get to the terminal. I would have spent the extra four dollars I saved and parked at the economy lot. The parking attendant/first driver was pleasant at least
When I got there no one was up front so I had to call the hotel. It was more complicated than I thought. Shuttle back took forever and wasnt on time sobplan to wait additional 15-20mins.
Rude service attendant at the parking garage. Parking was hard to find, no elevator and four levels to the top, no help with luggage. Transfer o the hotel across the street, where we were treated like an unwanted guest. Hotel van smelled discussing, and the van driver was equally rude to my wife and me. Once again no help with our luggage.
I should have read the Google reviews first!!! Covered parking is definitely not guaranteed and prepare for stairs (lots of them) if you find parking above the 2nd-level. Finding a seat on the return shuttle is a crapshoot so be prepared to wait!! Next time I’ll pay more for a better location—and read the Google reviews!
Convenient. Staff very helpful.
Great parking near Dulles Airport/IAD for a great price. Less expensive than the uncovered economy lot. My only complaint is that you can't use the barcode on your confirmation to enter. An attendant has to let you in, and if he's dropping people off at the hotel for the airport shuttle, you may have to wait a few minutes. Plan to arrive earlier than you normally would to have plenty of time to get to the shuttle.