IHG took over this property from another hotel. They have completely renovated it. It is very modern, clean and I love it! The beds are so comfortable, new heating and air so they work great with no noise. I will definitely be back.
Rooms are nice and clean. Safe in room if you need one. Has outdoor pool but it wasn't open during our stay in March. Large open space for breakfast.
Room was great, we ended up changing as the ones on the outside edge (not facing the pool) have A LOT of traffic noise, the pool side rooms didn't hear any. Also our AC unit in the first room was REAL loud and squeaky. Breakfast was great and the pool was good as was the fitness center. Perfect for business, we were here for daughters freshman orientation at UofL and the campus is only about a ten min drive. They also have airport shuttle service if needed
This staff here is AMAZING!!! They made sure they went out of their way to accommodate us all weekend, from extra pillows and blankets to giving the best recommendations for food around town!! I'll definitely be staying here anytime I'm in Louisville!!!
The staff was very friendly and the hotel was clean. Breakfast hostess was very friendly and the food was hot and fresh. Price was good for the room we had. We will stay again!!!
The hotel was clean, that's always #1 and they totally delivered. #2 our beds were super comfortable, I didn't want to get out. #3 it was really quiet and I love that. Good water pressure in the shower. It was conveniently located near Kentucky Kingdom and the mall. There are places to eat within walking distance as well. Will definitely stay here again next time I visit Louisville.
excellent hotel and very friendly staff. Everything i needed they went above and beyond to help me get what I wanted. Hotel was super clean and well taken care of. Breakfast was a huge assortment. If that's not your thing there are several restaurants within walking distance. Will for sure stay here again.
Very good HIExp property.
Easy check-in and check-out.
Ample room, with good features.
Warm, well lit, quiet.
Good Breakfast offering.
Plenty of parking.
Well maintained grounds and lobby.
Close enough to the airport too!
Check-in was quick and easy. The room itself was as expected, except the bed which was hands-down the most comfortable I've ever slept in. Seriously. One odd thing for the room was that the air conditioner blew directly across the desk chair, so anytime I wanted to drop the temperature in the room, I was met with the frigid air of the arctic.
Breakfast was fine, with hot dishes rotated over the course of the week. There was always plenty of food and coffee, the latter of which was still available at the end of the day.
Nice friendly staff. Breakfast was outstanding with many delicious items to choose from. Room was clean, cozy and quiet. Hotel decor was very appealing and there was plenty of seating options throughout the lobby area. Would definitely return for another visit.
Great location and hotel.
Staff are friendly and accommodating
They also have long term parking options for the Louisville airport . Prices are great and the location is ideal.
The hotel shuttle is available to transport guests to the Airport.
10/10 I would book here again !
5-star customer service at a clean and friendly location. Our team stayed here recently and Quinten and his staff were fantastic. Phenomenal people that will help accommodate your needs. I highly recommend this location for business trips in Louisville.
Quiet. Close to family and shopping. Very clean.
Minus one star for breakfast. Needed at least one gluten Friendly item, maybe Cheerios and gf bread. Only one choice of fruit, no bananas. PLEASE have cream for coffee, not just chemical whiteners. It would also behoove the hotel to have more than one toaster. I would not use the breakfast option next time.
We also had an issue at check out. We were unable to use $500 in Visa gift cards as your system declined them all. This cost us an extra $222CDN as we'll now pay the exchange rate on our Canadian credit card. We had not intended to use credit. Subsequently, those same cards worked fine at other retailers.
What can I say? It's right by the interstate and the airport, so yeah, there ya go. Lol. Breakfast was good.