Visited MATS this weekend and was very happy with our choice of staying here. Staff was very friendly and helpful. Shuttle service was greatly appreciated. Breakfast was amazing with many options. Waffles were the best!!! Room was nice and comfortable, including pull out couch. Would stay again!
My stay was amazing! The suite was beautiful & the mirrors?! AMAZING! The hotel is absolutely gorgeous on the inside & very clean! The bed felt like HEAVEN. It was kinda hard going places because I wanted to lay in bed all day. The staff was very hospitable and accommodating and I will definitely stay there next time I’m in Louisville!
The Visit did not start out very good the AC in our Room made lots of noise. We address it with the front desk before we left for the day for a funeral we were in town for. Upon our return we brought it to the manager's attention. He did his best to make amends changed our rooms And was very receptive to our feedback and they were gracious in Is the attempts to recover the situation. The ability to make amends makes all the difference in the world.
I wish they had gloves and sanitizer for people all using the same silverware to pick up food. Nice hotel very clean but breakfast was not very good. No cereal no hot grits or pancakes or waffles. Just meat and eggs and yogurt and fruit. Touching the same tongs as everyone else knowing they didn’t was their hands.
The staff was very pleasant and friendly and our suite was very clean. I love the fact that they provided us with shuttle concierge service to get to the Louisville game.
Nice hotel very clean but breakfast was not very good. No cereal no hot grits or pancakes or waffles. Just meat and eggs and yogurt and fruit. Touching the same tongs as everyone else knowing they didn’t was their hands. I wish they had people distributing those important food items.
The room was clean, ready for us upon arrival and the continental breakfast was more than adequate. The only complaint I would make is the room had no chest of drawers or dresser to place your clothes. However, it did have a closet to hang shirts, pants, etc.
This is a perfect hotel for me when I’m driving down south to Northern Illinois. I use this one to rest the night before my last six hour drive back home.
This hotel is two blocks away from from the highway when you get off on 65. Plus they have four nice charging bays that I use to charge up my Tesla at 30mph charge. The hotel itself is clean and in a good area, feels very safe. Five stars for me.
We took a gamble and stopped to see if they had 2 rooms adjoining since we were traveling with 4 kids on December 22. They did have 2 rooms. We could have gotten by with 1 because of the space in the rooms. Both were very clean. Staff were amazing. Whole hotel was clean. Pool was enjoyed as well. I would not hesitate to stay here again.
This is one of our favorite place for accommodation. We really like the quality of the hotel. They maintain the rooms, common area very organized and clean.
We had free breakfast coupon and extremely happy with the variety of options and taste.
We will keep going here for one more reason, their friendly staff.
Excellent location near Louisville International Airport. Easy check-in. The rooms were in excellent condition. The provide 24 hour a day shuttle service to the airport. A very big plus. Most restaurants are a mile or more. None in easy walking distance. Highly recommend Springhill Suites for it's convenient to the airport.
Nice clean hotel..very good service. Breakfast was awesome... i stayed entire weekend with 4 kids..only issue was the air-conditioning making wierd noises all night.. overall great stay..will do again.
Can’t complain about anything really. Room was nicely cleaned, hotel was visually pleasing, plenty of parking, etc.
I’d stay here again.
We stayed for a concert that was within walking distance - Perfectly placed hotel location.
This hotel was actually a lot better than I anticipated. Online check-in up to 24 hours in advance made it so easy when we arrived. Our room was clean and spacious, almost twice the size of a normal hotel room (hence the name suite). Loved having a MINI FRIDGE and MICROWAVE over a cupboard type situation because it made it easier to store any snacks or drinks that we accumulated during our trip. The only design flaw was that they made the bathroom with no ventilation. I love taking a HOT SHOWER while in a hotel, but without the ventilation, you can only stay inside that enclosed space for so long without leaving the door open. The pool went to over 4ft deep and was crystal clear. The fitness area was open 24/7 so if you need to work off jet-lag, this is your place. Enjoy!
This was a nice hotel. Very clean. The staff was cordial. The breakfast was disappointing. There needs to be vegan options. There was packaged oatmeal with brown sugar already in it and then there were extra toppings...why? Please, get a bulk container with a dispenser attached and fill it with some whole grain rolled oats. Keep the toppings there and we're good! You'll save a ton of money just by making this one change.
I want to start off by saying this, their staff is AMAZING! From Lavern who made my day correcting my reservation and leaving me with a checkout, saying I would stay there again due to staff experience and location. Brought this rating one star higher. Gloria checked me in and it was also a pleasurable experience. Can't for get Lisa who recommended a great Pizza place for me and the family to order delivery cause we was worn out from the park. It was very convenient the staff had a shuttle service to take you to and from Kentucky Kingdom as well. Continent Breakfast was average and limited seating. The rooms were out dated. Only one wall even had a picture on it was very sad. The walls above the bathroom was cracking. Needs renovation asap. I look forward to them making changes. If was not for the staff it would have been a 3 rating.
Desk staff and room staff extremely kind and generous with service! A total pleasure to stay with these folks. They honestly took great care of our 3 teams that we had staying with them. This staff is a total feather in the cap to the city of Louisville and the Marriott brand!
Front desk staff was friendly and helpful. (Give them a raise!) Rooms were large. Standard amenities of a Springhill Suites. Convenient shuttle to airport. It's not 5 star hotel with butlers and super polished marble, but they execute well for what the Springhill Suites brand is intended to be.
Was in the immediate area to set up for a convention close by. This was a first time stay here but will stay there again. Very clean, staff nice, good breakfast bar, swimming pool open but didnt get to use because arrived to late, but it was really clean.
Nice facility. Located near airport. Earplugs were provided. But we didn't experience any noise issues.
Complimentary hot breakfast was good except for the "hot" part. The eggs and sausage were at room temperature. Hot food needs to be maintained at a temp over 140⁰F to prevent bacteria growth. This needs to be corrected.
The front desk attendant was not overly friendly when I checked in. Oh well. Only negative part of my stay. The room was spacious, nicely decorated and very clean. Breakfast was good. The area could use a few more restaurants but overall not bad. Would stay again.
Nice hotel near the airport. Rooms were clean but there is constant noise from the planes taking off and landing. We were there for 5 nights and got used to the noise pretty quickly and it really didn't bother us. Definitely going to consider returning to this hotel for louder than life next year.
My week stay was fine. Room was clean upon arrival. The ladies at the service desk were very responsive. Very easy check in and out process. Not a complaint but be mindful that if you stay on the 1st floor by the fitness room, I assume, it can get a little noisy from the other guests. Complimentary breakfast was a great perk! If I ever needed a hotel to stay in Louisville, this hotel would be an option.
This Hotel was clean and conveniently located near the Thruway and the airport.
My king-bed room was spacious and nicely decorated. The staff was friendly, the included breakfast was fresh and well-cooked. I would definitely stay here again when in the Louisville area.
Good hotel, room & complimentary breakfast was ok. I booked this hotel because there are no reports of bed bugs. My room was good but the blanket had gross blood stains on it! The shampoo dispenser was almost completely empty. For such good reviews I expected to have enough shampoo and bedding clean from blood stains. Still was a good value for the price as it’s close to the airport.
Rooms were spacious and comfortable for the most part. More updated furniture is needed in order to brighten the room. Breakfast was typical, kids loved the pool.
Hello again from the silent traveler. As I've stated before no hotel is 100% perfect or will they get it right 100% of the time. It all depends on how the staff handles a customer situation. I had a situation that the staff handle it effectively and quickly. I had a mouse in my room as I was turning in for the night getting ready for my travels the next day. It was late and I did not feel like going to another hotel so they were able to handle situation quickly and effectively and make sure that I was safe and comfortable in my new room. Again that's how you can determine a really good hotel how they handle situations based on customers expectations.
Actually really nice airport hotel. There are a ton of choices right here. These rooms were nice, clean, and well kept.
Breakfast was good without a ton of options but you get some hot and meat options.
The front desk staff was super! Excellent job. Our rooms were nice and clean. We had one outlet by the bed that was not working, but everything else was in order. They do have hot breakfast in the morning. It is an airport hotel for sure- location is super close. That also means the planes are super close and you can hear them and feel them when they fly by. If you are a super light sleeper just be aware (I sleep like a log, but my wife, not so much 😁). My only recommendation for improvement is the quality of the toilet paper.
Upon arriving to Louisville, KY we were hoping to check in and get right to Kentucky Kingdom. After having difficulty checking in at another hotel we managed to make our way to the Spring Hill Suites without a reservation. Ms. LaVern at the front desk was extremely nice and pleasant. She shared lots of information about shuttle services, hotel amenities and local dining. There was a room available and she got us checked in right away. We asked for a view of Kentucky Kingdom and we got just that. The rooms was spacious and super convenient. We were able to purchase park passes and utilize the shuttle service which saved us $20. The shuttle service picked us up at the front of the hotel and dropped us at the entrance to the park. When we were ready to leave the park we simply contacted the hotel to request a shuttle. We never waited more than 10 minutes either way. Overall this stay was super convenient, close to everything and a money saver. I would definitely recommend this hotel to others and I know exactly where to stay when we come back. Thanks Spring Hill Suites!