First time staying at this particular Best Western. We were very impressed at the professionalism & friendliness of this hotel. Cerita & Amber Joy at the front desk were amazing. They are a true testament of sincere, professional customer service. So are the housekeeping ladies & the lady who was in charge of the breakfast facility on Sunday June 27/2021. She was so sweet, friendly & made sure everybody was taking care of. She kept the place clean every minute!! God bless them all! Will definitely stay here again!
Enjoyed our stay there with our grandkids. Clean rooms clean hotel nice area. And breakfast included very polite staff overall.
Room was clean and nice. The lobby attendant tried hard to keep the floor DRY AND CLEAN bless her heart. Thankful you served warm eggs and sausage with the covid infringing on our space! I stay here whenever I travel to the Fresno area. Have been happy every time.
Very disappointing, room location was so noisy I checked out early and abandoned my prepaid booking.
I literally paid $300 for two nights and ended up with 2 hours total sleep due to hotel noise, other guest noise, and unfortunate staff inability to provide a room move for the 2nd night.
Room 108-109-110 are next to the reception area, and the hallway to the pool, with unbearably poor sound deadening. There is a fire door that was kept open, that provided some quittance when I closed it, but it was quickly propped open again.
There was a loud drying fan running in the evening (wet rug in reception?), followed by a loud group in the breakfast area until 3am which I spoke to reception about and was told they’d like finish up on their own, followed by breakfast and truck noise starting at 6am.
Other rooms likely much better. Overall cleanliness, parking etc were all totally fine. Room dark and windows need washed, but when curtains open just had view of truck parking and walk way anyway. :-)
Better than I thought it would be! Clean, pretty quiet, great free breakfast with very nice attendant... really a very pleasurable experience for the price.
Unassuming motel with consistently wonderful staff...hats off to Noy and her fellow BW employees. Situated among a small cluster of chain hotels, this property is not fancy, but very handy for a stay near FAT. You're likely to see plenty of airline personnel on the free shuttle which runs essentially 24 hours /day for your traveling convenience.
Totally Awesome, I parked my car for long term 10 days...Perfect...No problem..I will truly use the parking services again.
Always clean, and Best Western Plus/Fresno Airport provides a fabulously comfortable mattress with firm support but also a plush topper, and snow white bedding. The front desk is always friendly and helpful. I especially enjoyed talking to the young man with "Imagine" tattooed on his arm. The look on his face when he talked about his son just made me smile. Very nice front desk clerk and a proud, loving dad. He just really impressed me. I traveled all around Central Valley, to the coast, and back and forth to Fresno three times. I had many choices for where to lay my weary head each of my 3 nights in Fresno during this recent two-week, three weekend trip to California. But I always chose Best Western Plus/Fresno airport. And during COVID, this establishment did an excellent job keeping its patrons safely accommodated. Oh, and I really appreciated the shuttle service to and from the airport!
Girl in Front desk was wonderful and helpful breakfast was good for COVID-19 condition the only reason I’m giving it 4 stars is because we had a crack open window and a wall AC unit with missing buttons I’m pretty sure we could’ve changed our room but I was okay with it cause we were really tired and wanted to sleep.
I was here for the day since I don't have families here and wanted to get comfy. Check in was easy and fast. The downside is that there was a used soap bar in the shower 🤢 other than that, the bed was comfy 👍
4 star hotel. Masks are required during your stay.
Due to COVID no cooked breakfast, but hot items like breakfast sandwiches, breakfast burritos and instant oatmeal are available. Hot tea and coffee. GrabNGo breakfast consists of dry cereal, individual milk carton, fresh bananas and tangerines, yogurt, juice options.
Jacuzzi, pool and gym are open to use with social distancing protocols in place.
There is a market with microwaveable meals, snacks, beer, wine, etc for sale.
Free shuttle to and from airport.
Rooms cleaned every 3 days for multiple-day reservations to limit person-to-person contact.
Facilities and common-use areas are sanitized and cleaned routinely by the hour.
Great hotel Great Pricing Great Staff Breakfast was amazing and they cleaned our rooms daily. My husband and I will be back for our next trip thank you sooo much for making us feel sooo welcome
Clean, 😷 affordable. For Disable people. With elevators. With over
three floors of rooms.
Seems dog friendly. ◉‿◉
Comes with breakfast.
I can not be more thankful with Sarita, she helped me on two occasions when my flight got cancel. She is very professional and attentive. The hotel is also excellent, clean and all the staff if very helpful. 2 min drive to airport plus breakfast. Definitely stay here.
Other then a couple of quirks that worked out this place is a good place to stay if in the area for work,traveling by air,or just passing through to your next destination. I wouldn’t say this place is a destination of vacationing/leisure or over the top amenities, but it is clean, up to date, and somewhat centrally located with freeway access close by. Office staff is friendly and rates are affordable. My only suggestion would be to book your room in advance because in my experiences they seem to fill up rather quickly week days along with the weekends ....
The price was kind of high compared to other hotels downtown but the room was very nice and clean. No bugs that I saw. I have experience living in a hotel room before so I know this room is well set-up. Only minor complaints are that the trash can is small and no liquid hand soap but only ba but it is common in hotels I have been to. The alarm clock in the room was a few minutes off on arrival as well.
The place is a health hazard. Strong cigarette smoke smell in hallways and ozone generators in the rooms.
Hotel is using ozone generators in the rooms. Apparently management is completely oblivious to the fact that ozone is one of the primary air pollutants and a major health hazard
It was a great experience. Booking online and parking service is amazing
Great value and you can walk to the airport if you wanted to.
The staff is amazing even during this covid pandemic. Our family was displaced due to #creekfire. The pool is open n with Starbucks, Quiznos, n little ceasers next door we never had to go far this last week for a snack. Plus shell gas station is right on the corner. Evacuated + Vacation = evacation
Very nice staff! So accommodating and welcoming.
Decent hotel for the price. Could have cleaned the rooms a bit better imo.