Trans-Pro Park & Ride (Port of Galveston) — 2115 Terminal Dr, Suite #128, Galveston, TX, Gavelston, US

This is the worst park and ride ever. They are absolutely a scam. Although they do take you to the cruise ship and pick you up to take you back but, your vehicle is parked in an open outdoor parking area by Moody Gardens. They will charge you an additional $25 if you don't reserve your ride with them 24 hrs in advance. Now, I find that to be stupid. Why would you have to reserve a ride when it's called park and ride. You pay in advance for the ride. Then after you pay the $25 they have you sitting in a parking lot seems like forever until someone comes to pick you up in an unmarked, smelly, damaged vehicle. Coming back you have to call them to let them know you made it back. It took almost an hour fir us to be picked up in another dirty, smelly old unmarked van. Everyone was so angry and tired from waiting we crammed ourselves in this van just so we didn't have to wait another hour for a vehicle. Jeff who is the owner is unprofessional and rude. I will definitely tell everyone I know to NEVER use this company. Do not believe the good reviews. Go to yelp and you will see everything.

DONT DO IT DONT DO IT If I could give zero stars, I would. Save yourself the stress and book with literally anyone else. This company advertises shuttles running every 15 minutes, but our driver—who claimed to be the owner—showed up 45 minutes late. To make matters worse, he kept calling beforehand demanding to know if we could arrive early, only to keep us waiting when we actually got there. We arrived at 1:30 PM and didn’t even leave the lot until nearly 2:00 PM. Instead of taking accountability for the delay, the owner argued back and forth with us, insisting he didn’t have to do his job, and tried to blame us by claiming we were "considered last-minute travelers." Rather than diffusing the situation or offering decent customer service, he had a massive attitude and claimed he was going to refund our shuttle money simply because he didn’t like that we spoke up about his complete lack of professionalism. False advertising, terrible communication, and rude ownership. Not to mention it’s always “our people” who act this way. Do not recommend. DONT DO IT

Jeff, the owner, is the worst person I’ve ever seen in my life. He seems to think that because he is the only one with parking and a business, he can be as rude as he wants. When you call him, he is ready to fight you for no reason. By the way, when we came back from our cruise at 7:30 AM, I called and told him that we had arrived at the Galveston port and were ready to be picked up. All he said was, “Go to bus zone 3.” Okay, we went there, and four more passengers arrived after us. They asked, “Are you guys here for Jeff?” We said yes. When he finally showed up, he came in an SUV. I thought it was just for us, but he said, “You have kids, put one in your lap and the other on your wife’s lap.” I was like, “Excuse me?” He said, “Well, it is what it is.” If I didn’t have my kids and my wife with me, I would have given him black eyes, but unfortunately, when your hands are tied, you just have to stay calm. He made us keep our kids on our laps, while four other passengers sat in the front and second row of his junk SUV. First of all, it is illegal to have that many people in one car. I was going to call 911 while he was driving, but again, I had my kids with me, so I had no other choice but to stay calm and deal with it. My advice to all of you: do not use him. He is the worst person you would ever want to deal with. He is the owner, the driver, the one who answers the phone calls, and the one who controls everything. He even treats his employees badly, and one of them said he was his brother-in-law. Good luck to anyone who decides to use his parking service. By the way, the address he gives you is not the real address. Once you get there, it turns out to be someone else’s address, and then you have to call him again to find out where to actually go and park. He is extremely rude. Good luck to anyone who wants to try him 😏