I needed a 12 passenger van with an extended back and they got it for me. My scouts and I greatly appreciated the effort. Thanks
I rented a Kia Soul and I love the car and the people at the rental place was so nice. They are hands down the best price. The shuttle will take you to the airport. This is my 2nd time renting.
Incredibly disappointed in how I was treated by Dollar. I made a reservation 2 weeks ago to rent a car for 10 days. Went this morning to pick up the vehicle only to learn that they required additional charges of $15 per day and had to run a credit check. Their advertising of "The easiest way to rent a card with a debit card" is absolutely misleading and deceptive!! I had to tell my son today that our vacation is not happening this summer. Not good!!
The only problem I had was not being allowed to pay for the rental with a different credit card than what I reserved it with. I've never had this problem with any other car rental agency and it kind of made me mad. I wasn't rude or anything to the agent but just couldn't believe it! Otherwise I would have given y'all a 5 star.
I really appreciate the southern hospitality. I'm glad to know that their are still some really nice people who don't mind doing their job. The only issue that I had was with the cleanliness of the car and the cigarette smell however I will be renting from thrifty again in Oct. Thanks team.....
Overall my experience was good. The only thing I didn't like is that if you reserve a vehicle and they do not have it when you arrive you have to pay the extra charges if you have to upgrade. Other than that everything was great. Customer service was good. I did not have to wait long to get my vehicle. Also my daughter left her birthday money in the vehicle and it was rented out before we could get it. Hey made sure to be on the lookout for it. As soon as the vehicle was returned they called me and had the money available.