Staff at Thrifty are exceptional. Randy and staff stayed up very late for my very delayed flight. Great service and promptness.
All the low star reviews have no explanation of their rating, I find that suspect and so should you. I had an absolute seamless and positive experience with Thrifty Parking. Dropping my car off, luggage on the bus and to the terminal in about 15 minutes. Due to a winter blizzard, my flight was delayed by almost 3 days, Thrifty was accommodating even staying later than closing and doing so with a great attitude. My car was ready, turned on and heated. Pick-up from the airport, baggage in the car and checked out in under 10 minutes. These people are consummate professionals in every sense of the word. I highly recommend and will always use them when flying out of BTV.
I was nervous to rent from here after reading some of the nasty reviews written. However, I'm very glad I did. We arrived on Saturday night, but our flight was delayed until 1am. I called the office and asked if I could just pick it up the next day and keep the same rate. No problem.
Our hotel dropped us off Sunday morning. They gave me my original rate and there was no pressure to get all the extra add in junk. Easy breezy, in and out. The car was nice/clean and got good mileage. We dropped it back off at 4:30am Monday morning and took a quick shuttle ride to the airport. No hassle, no trouble.
Only thing I would like to have seen differently was for them to have done a walk around on the car with us when we picked it up. I was nervous the whole time that I'd be charged for some scratches that were already existing on the side. It didn't end up being a problem though.
Glad I didn't listen to all the terrible reviews. Makes me think maybe it really was other car companies trying to bring down the ratings. We seriously had no issues with the rental what so ever, which is rare to say these days.
We have used Thrifty in Burlington for years as a way to get to and from the airport from our home in Waterbury. The staff is accommodating, the prices are very reasonable except for a few peak days. We reserve a compact but frequently get upgraded to a larger and better equipped vehicle at no additional cost. The condition of the vehicles is very good every time. If our flight from JFK is going to arrive after the midnight closing time, we just call the office from NY and the staff will stay open until we get there to pick up our car to drive home. Do not trust all the bad reviews. Anyone can have a bad experience with any service, but we have been very pleased with Thrifty over the past ten years.
I love this place, the bad reviews make no sense. Is it possible they are employees of rival rental car companies? They are always really nice and I've never had a problem. Renting cars in general you're going to get hit up for various fees, but I've found this place to be the best. From time to time I've tried other rental companies in town, and have always been disappointed. Don't believe the bad reviews, Thrifty is actually pretty great for renting cars.
I had a serious customer service issue with this location, and the "Customer Service Department" at Thrifty recommended I speak to a manager to resolve issues, and said they were unable to do anything after our reservation was simply refused.
Thrifty refused to honor their 150% guarantee and refused to help me in any way, other than taking my information and giving me the phone number to the manager who didn't bother picking up their phone.
Definitely the worst experience I have ever had for airport parking. Congratulations.