I won’t be coming back to Thrifty ever again. We had to move our luggage and baby to THREE different vehicles before finally getting one that worked. Employees kept pointing us to malfunctioning cars and I have no idea why that’s even a thing! The first car we were pointed to had the check engine light on. The second one had the tire pressure monitor light on. My exhausted family had to load our heavy luggage and install our car seat into three different vehicles. It was horrible
Only one person working and 25 people waiting. Took over 1.5 hours in line. I had a premium suv booked and they gave me a dinged up mini van! Never again! The only good thing was the only lady working was very professional and very nice. She can do so much better somewhere else for a company that would appreciate her. One solid star for her, zero for your company.
Made my reservation on Southwest Airlines app. Girl at the checkin counter was friendly and fast. THEN THE NIGHTMARE HAPPENED. She told me to go upstairs and check in by the Hertz booth. When I got there there were 3 couples/families there. We waited and waited and waited and waited. People that came up after us were getting vehicles an we just told there. The lady there said well it depends on the size of vehicle you chose. WHAT? Instead of helping in order it’s the vehicle size, then it was the excuse of we are short handed, then it was well you didn’t have a reservation (BUT I CLEARLY DID). A couple of people that got their cars came right back, one had a donut spare on the LF, one car was knocking really bad and they had both been gone maybe 15/20 mins. The family from South Carolina finally got a car after waiting there for an hour and 20 minutes. I got mine after an hour and 10 minutes of just standing around. It was 10:15pm when I walked up and it was 11:25pm when i finally got a car. First and last time I use this company. It was a joke, very unorganized, didn’t seem to care we waited that long.
I booked with Expedia and paid for the car rental. But when I got to the counter, after waiting an hour, I told the salesman that we didn't need anything additional, it was all paid for. But he said that it was just standard and wouldn't take off the charges. I had to sign or not get the car. After an hour, you can imagine the feeling of being put in between a rock and a hard place with my family waiting as well. After the trip, I wrote to them. They didn't respond until my second letter. I explained the situation and said that it all looked good and they would not refund my money. A $200 rental turned into a $400 rental. Please DO NOT use this company!
Service was fast both picking up and dropping off. If the price is right I will use again.
The rear drivers side door was nearly flat. I put air in twice, but air pressure light never went off. I booked through company travel agent and it was prepaid, but you asked for a personal card to place a hold that was damn near as much as the entire two week rental. I did not get my car until the 3rd day of my business trip. I booked with enterprise in Feb and there was a nicely dressed employee with a tablet waiting for me at the bottom of the elevator, addressed me by name and escorted me to my car. Your agents refused to step out from behind their desks and offered nothing but roadblocks, which could only be removed by me paying almost as much as my company had already paid for the rental out of my own pocket. When I finally did get a key, I had walk across the entire garage level to find someone. When I did, I got an unprofessional, "awww yea, jus' take any car pass dat po' '" me, my company travel agent has access to all of your competitors. I will not book with thrifty again.
The absolute worst customer service. After waiting in line outside for 2 hours, I was greeted by the rudest customer service rep. I had a reservation through Priceline and was unaware of the $500 deposit. While processing this unexpected expense the representative forced me to upgrade my reservation from a compact car to a midsize car. Stating that because there was going to be 3 passengers I could not get a compact car. And I had to purchase the gas and insurance from them as well. This representative was very rude and pressuring. This was a horrible start to my vacation. I DO NOT recommend Thrifty car rental!
I took the car for two days and it’s not the first time I do have business I travel a lot to Dallas so I use rental car almost every 2 to 3 weeks for a day or two so I know that’s all I don’t supposed to smoke in it and I did not I have a proof of that but when I drop the vehicle back to the airport the lady she was helping out I told her let’s go ahead and check the car before I leave and she just told me don’t worry about it everything seems fine you will get an email for the receipt the next day I wake up I checked my email and I do have charge of $400 a cleaning fees when I call customer service after waiting almost 2 hours on the line they told me that’s a smoking cleaning fees and they cannot do nothing about it I tried to approve it for him that I never smoke in it end up paying $400 I will not recommend this place at all never go back
Already shared. Vehicle got amazing gas mileage and has small tank. Filled the entire tank when using for $40 yet got charged over $90 for them to put in half tank. It wasn't full when I took it so I should have been charged about 1/4 tank worth of fuel plus the outrageous charge to have an hourly employee go pump the fuel but $96 come on
The worst experience and customer service experience we have every received… we got a compact car for with an individual that is injured from his back because that’s all they had. Then they give us a car key in which the remote control to unlock the vehicle does not work we manually have to unlock the vehicle and then to top it off they give us a vehicle in which the back light for the drivers side does not work and we got pulled over by a cop for it. Then they have the audacity to keep us on hold forever and don’t answer this is beyond ridiculous I want my money back or a new vehicle for the remaining three days we are here in San Antonio, Tx!!!!!!
Car was nice. Rental process could use a few more employees. Staff was nice.
When I arrive to San Antonio the line to the thrifty car rental location was very long and there was one employee working. I waited for a total of 25 minutes to rent my car. While in San Antonio there was a snowstorm and the airport closed down therefore I could not return the rental vehicle. I called thrifty rental several times to make sure I wasn't being charged while the roads and airport were closed. I was assured by two different thrifty agents that thrifty has a disaster policy and I will not be charged for the extra five days I was snowed in. I returned the vehicle when the airport and roads were reopened. I was told to leave the vehicle and I did not see an agent at that time. When I returned home I saw Thrifty had charged my debit card and extra $800 for the extra days. I have attempted to contact thrifty for the last five days to dispute these charges and I was told that until somebody from that particular location responds, I will not have any answer to my dispute. I have called that location about 20 times and I am constantly hung up on without any live person answering. This is absurd and completely unprofessional. I understand the storm has set everybody behind however my account should have never been charged that extra $800. I will never use thrifty rental car or anyone associated with them ever again.