Super quick and easy, and great customer service. First time using you all I was completely impressed. Highly recommend!
Always prompt for shuttlebus pick up and drop off. Costs a bit more than some but is closer to the airport than most. Also, I really appreciated their extension of a coupon discount when my return was delayed by two days due to airline schedule changes.
Nice & convenient covered parking garage across the highway from STL Lambert Int'l airport. You never have more than a 10 minute wait because their shuttles are forever cruising around. You pay the higher price for that covered convenience though. Download the app for more money & time saving conveniences.
The shuttle drivers were great both ways! Make sure you get on the right shuttle... I didn't know and tried to jump on the first spotted van I saw... Thankfully the driver got me and the family squared right away, without a hitch!!
Ps tip the drivers
The parking spot promptly addressed my request to combine my multiple accounts into one. They were polite, fast, and courteous! I’ve always only had pleasant experiences with parking in any area of the garage and their shuttle drivers are always polite! Love the ice cold bottled water when I check out, which by the way, is the easiest process ever!!!! Thank you!!!!
My catalytic converter was cut out of my car when I stayed on the top floor of the garage. I would assume that paying more for the garage (vs the parking spot 3 lot) would ensure some level of security but the attendant just said it was a "park at your own risk" kind of facility.
If I could give zero stars, I would.
Easy, fast service to and from the airport! Shuttle was there right away and I didn’t have to wait. The app made it so easy to check in and out!
Best location and fast service to the terminals. Self checkout speeds things up.
I KNOW THAT THE CAR WILL BE SAFE WHEN I GET HOME. I LOVE THE APP AND BEING ABLE TO SEE WHERE THE DRIVERS ARE ON THE MAP IN THE APP.
Finding a shuttle to and from the airport was so easy, and the covered parking lot felt safe and secure. Downloading the app made entry and exit a breeze. We will definitely park here again when we fly out of STL.
Fast in and out. Hardly any wait time for a shuttle bus. 2 minutes tops
Alway a shuttle bus waiting at the Parking Spot. Very close to the airport.
Easy online reservation and payment! Shuttle was right there upon entry into the garage. Only a short wait for shuttle after we got our luggage. Safe and friendly drivers.
The customer service and number of operating shuttles has gotten worse over the last couple years. Other nearby (and less expensive) lots seem to be proving better service. I keep waiting longer and longer each time I come. I wouldn't recommend anymore.
Today I waited over 20 minutes for a shuttle. When it arrived, the driver allowed 18 passengers. My question is, What happened to social distancing? 3 or 4 people were standing. That tells me that you need to add another driver because I'm guessing people are traveling for spring break. The other thing is maybe your policy doesn't follow social distancing. 😒
Upon arrival, we had issues with the entrance gates not working. We called the phone number and they sent someone out to assist us right away. Our shuttle drivers to and from were great. We prepaid, so our exiting was simple and easy. Great experience and reasonable prices for a week of covered vehicle storage during a crazy weather time of year.
Excellent service; very friendly and helpful staff, and the app makes it so easy.
Easy to check in and out. Great place to park. Quick shuttle to the airport and back. Friendly service.
Convenient and covered! Bus drivers were super friendly!
Very convenient. Shuttles were quick. Was at parking spot 1. Will use again
I love how convenient it is. there's always a shuttle ready to pick you up and take you to the airport or back to parking. You can't beat the price for the convenience and the friendly staff.
Very nice and conveniently located close to the airport. I could probably walk the distance but the free shuttle was right there. I used covered parking and my just washed vehicle still looked clean and dust-free 1/2 week later when I got back.
Everything was fine about the experience except one thing: when we got back from our trip the shuttle for Parking Spot 1 wasn't showing up to the Southwest terminal. We waited for about 15 minutes, and nobody was answering the phone when we called. Others had been waiting 30-45 minutes, before an awesome driver for Parking Spot 3 agreed to drop us off at 1. This would probably keep me from using Parking Spot in St. Louis again, which is a shame because I'd never had issues with their locations in the past.
I've used The Parking Spot 1 frequently for years however, the last two months have been a massive disappointment. This is the most expensive of their lots (and closest) and from what I can determine, they are currently running one shuttle only, at all times of the day. This means a 20 minute plus wait if you miss one, or if there is not a place for the shuttle to pull over, they have to make another loop. Regardless if they have clients or not, they go to both terminals before they come back. They removed the complimentary bottled water at check out and they are not offering any kind of valet services. This is not a "bargain" lot but is currently functioning as one. Steer clear unless you want to pay inflated prices for budget service.
Always easy to park here and it's a great location. Services are fast and easy to Check out with a Spot Club card.
Good spot for your car. Things were safe and unharmed when we returned I would use them again. The shuttle was good to get you right to the door with all your bags. Safe driver as well.
I had no wait for a shuttle on either end of my trip and this was cheaper than ubering to and from the airport. I'll be utilizing The Parking Spot for all future travel!
I like the convenience, the shuttle is efficient, the drivers friendly and most recently, when I had a question, a REAL (and friendly, professional) LIVE PERSON answered the phone number, and my question!
Quick and easy, super fast airport shuttle. With pre booking in and out is a snap and after a long vacation, being able to get to our car and headed home as quickly and easily as possible is a must.
The Parking Spot is great. Fast in, easy park, drivers were great. Fast pick-up, short trip to garage, easy pay. Loved i .
Amazing service! Arrived on time with no waiting! Quickly responded to feedback and even refunded me when I accidentally said 12:30 the day before instead of the day I had actually meant. I won’t park anywhere else regardless of pricing!
Parking at The Parking Spot takes one element of stress out of traveling. I KNOW that my car is safe and will be there when I come home. I love taking advantage of the valet and car wash options... especially when traveling during the winter... to step off the shuttle and find my car warm and clean waiting for me.. priceless!
Kept my car here while I took a short trip to San Diego. I parked on the roof because prices seemed high to me and "self park" was the least expensive. Arrived home late (past midnight) and it was raining and St. Louis had gotten a dose of wintery mix during the day. Shuttle brought me to the office and the man there told me my car should be directly up the elevator. Got up there...it was dark, raining and the lot was covered in icy slush. I knew my spot number...105c... Nothing but 200s in the area. Went back down to office. I give a lot of credit to the attendant... He went up and found my vehicle and brought it down to me. I was surprised there apparently no location chart identifying parking spots\numbers. While I was given an AAA discount...my charge for the two days was $44+. Staff was good... Facility should have been better lit and some diagram available to find vehicle in inclement weather. Had I made a reservation... Perhaps the cost and experience might have been better. Unfortunately no break for those chosing to park there by sight even though I checked online after the fact. Just one experience........
Great app. Easy to check out. Never wait more than few minutes for a shuttle. Only gripe is that the ride is very stiff in the vans and bumpy at times due to the rough roads around airport. Need to fix suspension!
Just know that they charge you for a FULL DAY OF PARKING AFTER ONLY 2 HOURS. This should not be legal and they need to offer prorated prices and at least post a sign stating that they charge for a full day. But, with that being said, Parking spot 1 with valet is definitely one of the most convenient parking services at Lambert.
My wife and I used to frequent the parking spot East location. However about 6 months ago our car was hit while it was parked. We immediately noticed it when we returned from our trip and notified the lady working there. She took our name and told us they would look at the cameras and a manager would contact us. We received no information and we followed up twice. I’m disheartened by what happened as it caused significant damage and they did not care. I will not park at any of the parking spots again as they have raised their prices and do not care about their customers
I loved being able to book and prepay for my parking reservations. The timeliness of the shuttles to and from the airport is a big plus. The shuttle drivers are courteous and very helpful.
Instead of using rideshare services to Lambert over Thanksgiving travel week, used The Parking Spot. TPS exceeded my expectations. Friendly personal w/ good service. Nice smartphone app for easy access to enter/exit garage. Will definitely use TPS again!
The parking spot was great with their shuttle and proximity to the airport however the parking garages signs are not easy to follow and are placed in the wrong areas to help guide you to where you're going. I wish there was a way I can be assisted with finding my vehicle through the app or something since I didnt so valet. The numbers in the parking spots are very faded as well. But overall was an ok experience, great costs.
Automated entry machines are nice. People are always friendly. And they have constant shuttles going by so you don’t wait long at all.
Second time using this service. I love the ease of reserving and paying for a space. Super close and convenient to the airport. Shuttle is efficient and easy to catch. Drivers were very friendly. Checkout is a breeze using the app. Also appreciate the free bottle of water when exiting.