Nice hotel very clean but breakfast was not very good. No cereal no hot grits or pancakes or waffles. Just meat and eggs and yogurt and fruit. Touching the same tongs as everyone else knowing they didn’t was their hands. I wish they had people distributing those important food items.
Upon arriving to Louisville, KY we were hoping to check in and get right to Kentucky Kingdom. After having difficulty checking in at another hotel we managed to make our way to the Spring Hill Suites without a reservation. Ms. LaVern at the front desk was extremely nice and pleasant. She shared lots of information about shuttle services, hotel amenities and local dining. There was a room available and she got us checked in right away. We asked for a view of Kentucky Kingdom and we got just that. The rooms was spacious and super convenient. We were able to purchase park passes and utilize the shuttle service which saved us $20. The shuttle service picked us up at the front of the hotel and dropped us at the entrance to the park. When we were ready to leave the park we simply contacted the hotel to request a shuttle. We never waited more than 10 minutes either way. Overall this stay was super convenient, close to everything and a money saver. I would definitely recommend this hotel to others and I know exactly where to stay when we come back. Thanks Spring Hill Suites!
Nice clean hotel..very good service. Breakfast was awesome... i stayed entire weekend with 4 kids..only issue was the air-conditioning making wierd noises all night.. overall great stay..will do again.
The Visit did not start out very good the AC in our Room made lots of noise. We address it with the front desk before we left for the day for a funeral we were in town for. Upon our return we brought it to the manager's attention. He did his best to make amends changed our rooms And was very receptive to our feedback and they were gracious in Is the attempts to recover the situation. The ability to make amends makes all the difference in the world.
Desk staff and room staff extremely kind and generous with service! A total pleasure to stay with these folks. They honestly took great care of our 3 teams that we had staying with them. This staff is a total feather in the cap to the city of Louisville and the Marriott brand!
Was in the immediate area to set up for a convention close by. This was a first time stay here but will stay there again. Very clean, staff nice, good breakfast bar, swimming pool open but didnt get to use because arrived to late, but it was really clean.
The hotel was nice and so was the room. Enjoyed my stay up until I noticed on my bank statement I did not receive my deposit back. I called the hotel (didn’t give my name or the room I stayed in) to see why and they said it was because I was smoking in the room, they found ashes in the window seal and it had to be “desmoked.” I found that very interesting being that nobody stayed in the room but me and my 1 year old son. Thankfully I took pictures of the entire room (including window and all corners of the room) so that I can dispute the transaction! I wonder if anybody else has had this issue since they advised me that “100% of their guest dispute the charge with their bank because of the smoking policy, and I can do so as well.” Nevertheless, the hotel room was nice.
My boyfriend and I arrived around 2am after a long and stressful night. We were exhausted and just wanted to get some sleep that night. The hotel staff was so nice! But unfortunately our room had black mold in the shower as well in the wall in the room... I’m highly allergic to mold and had an anaphylactic allergic reaction. Luckily I had some medication to help get me through the night. I understand I could have requested a new room but we were both so fed up and exhausted from our day, I bundled up in layers to keep my skin from being exposed to the mold in the air. I notified the front desk that morning when I checked out and showed him the photos of the mold in our room, he apologized. I thought I would feel better that next day but I proceeded to get worse. The mold mycotoxins from that room were all over my clothes and all my belongings which led my breathing to become more labored and my face to breakout in hives. I didn’t want to complain and be an a-hole about the situation but it ended up really effecting me during my weekend vacation with my boyfriend 😕