The hotel was nice and so was the room. Enjoyed my stay up until I noticed on my bank statement I did not receive my deposit back. I called the hotel (didn’t give my name or the room I stayed in) to see why and they said it was because I was smoking in the room, they found ashes in the window seal and it had to be “desmoked.” I found that very interesting being that nobody stayed in the room but me and my 1 year old son. Thankfully I took pictures of the entire room (including window and all corners of the room) so that I can dispute the transaction! I wonder if anybody else has had this issue since they advised me that “100% of their guest dispute the charge with their bank because of the smoking policy, and I can do so as well.” Nevertheless, the hotel room was nice.
My boyfriend and I arrived around 2am after a long and stressful night. We were exhausted and just wanted to get some sleep that night. The hotel staff was so nice! But unfortunately our room had black mold in the shower as well in the wall in the room... I’m highly allergic to mold and had an anaphylactic allergic reaction. Luckily I had some medication to help get me through the night. I understand I could have requested a new room but we were both so fed up and exhausted from our day, I bundled up in layers to keep my skin from being exposed to the mold in the air. I notified the front desk that morning when I checked out and showed him the photos of the mold in our room, he apologized. I thought I would feel better that next day but I proceeded to get worse. The mold mycotoxins from that room were all over my clothes and all my belongings which led my breathing to become more labored and my face to breakout in hives. I didn’t want to complain and be an a-hole about the situation but it ended up really effecting me during my weekend vacation with my boyfriend 😕