We were very impressed by the quality of service at the front desk. I would give very high accolades to front desk agent Mo and front desk manager Andra. They really are the epitome of customer friendly.
All the staff we encountered were friendly and caring.
Loved the pool and hot tub.
I frequent during Chapter leader trainings and just started to go for a getaway. Amazing greenery nestled in a serene area of New York for an easy commute. The rooms are oversized, fresh, and it is the FIRST hotel that has an array of channels which allows you to ACTUALLY stay in your room if you wish. The bathroom has a dual-head and is well lighted and spacious, also.
The food is amazing. Their selections of fish and meat are fresh and well-cooked. The fitness area is well-appointed and the indoor pool’s pictures don’t give it justice, as there is a floor to ceiling “serene screen” that sets you in another world. Visit and get away from the city. A staple in short vacation and relaxation in New York.
Thus hotel is one of my favorites. The grounds are so lovely to include a walking trail. Getting outside is great after a long stressful day or you can choose a dip in the indoor pool. The outdoor pool is only open for a short seasonal time. The rooms are large and the beds are comfy. I even like their pillows
The nickname of this hotel is "The Waldorf in the Woods", which is very accurate. It is a sprawling space nestled in the woods of Rye N.Y. it has a really turn of the century, gold coast vibe. Great architecture and furniture makes this grand hotel perfect for unique weddings, meetings or just a quick get away weekend. If you make it to this hotel, make good use of the complementary map to find your way around!
I love everything about this hotel and the service is excellent. The only thing I wish they had was a microwave and maybe a bigger refrigerator. Other than that my stay there was amazing.
It was hard to find the location in a trafficked area. I will say it was the best lunch I have had at meeting at a hotel, great options, well prepared. Pleasant staff were available but not intrusive.
No place to park when we arrived and a 15 minute wait in a long line in the parking lot just to get a room key. Couldn't get in our room after our 7 hour drive, so we left for dinner. Were finally able to find a parking spot at 10pm.
Bed was comfortable. Concerned about the mold in the closet. Apparently, the front desk wasn't. Entrance doors were hard to open - very heavy. Most concerning is that the bathtubs are extremely slippery.
Fitness room was great and open 24 hours, as was the pool in the lobby of the hotel.
There was no access to regular coffee, except in the dining room or the mini machine offering one small cup in the room.
Grounds are beautiful with "staging" areas for photos.
Overall, a nice place to stay. Beautiful grounds and a good housekeeping staff.
Very nice place. The food and service was good. I would recommend this place to family and friends and co-workers.
It's my first time here; staying one night for a work conference. My room is surprisingly large and clean (as expected). Staff has been courteous and the food is simple but incredibly flavored and delicious. It's a bit cold today but the little I experienced outside was quite beautiful.
Good hotel as you can expect from hilton. The facility is sprawling though and going to you room can become a journey. Checking in can be slow. Leaving your car at valet is preferable unless you're ready to hike a mile through the parking. Not bad overall but small details of the experience could be improved.
I absolutely love this hotel. The grounds are gorgeous, and they allow dogs which is amazing. I have stayed here a number of times, and have had 4+ star experience every time. However, my last stay was a little disappointing. I did not get connecting rooms the way I have in the past(we are a family of five). In order to get rooms close to each other we had to wait until 7 o’clock to get into our room. We did not get a discount for this. I found a pill on the floor by my bed( after waiting until 7 o’clock for it to be clean, I would expect it to be better vacuumed than that). I did not report this to management, because I figured it might have been a fluke.
In the morning I snuck out of my room trying not to wake my toddler. My husband was sleeping. I did not grab my shoes. I was just trying to grab a cup of coffee for us both. I was scolded by a very uppity hostess for being barefoot. Fine, I get it, they are trying to set a standard. However... that seems to be a one-way standard in some regard. The condition of their indoor pool was unacceptable! There were puddles all over the place, and slippery tiles that made it a very dangerous place to be. After I fell AND my daughter fell, we decided to forgo the indoor pool experience. I did notify the concierge via the text system they have. I never received any phone call or concern from management. That was disappointing. When I spoke about this upon check out, the young man that I spoke with couldn’t have cared less.
Even with all those problems, it is a really beautiful hotel. A bit dingy in places indoors, but absolutely gorgeous outside. I would definitely stay here again. Though hopefully management will remember to be a little bit more courteous of the guests and less uppity( if they want them to return).
Great hotel with nice sized rooms. Indoor and outdoor pool. Reception staff very kind and helpful. Beautiful patio. Restaurant menus need an upgrade to be gastronomic.
One of the best getaways you can go to. Staff is nice dog friendly hotel. The patio rooms are best I think. Opens up to backyard green area. Outside pool and inside pool is great fun time. Food room service are good, just wish they have more selections