It's my first time here; staying one night for a work conference. My room is surprisingly large and clean (as expected). Staff has been courteous and the food is simple but incredibly flavored and delicious. It's a bit cold today but the little I experienced outside was quite beautiful.
Good hotel as you can expect from hilton. The facility is sprawling though and going to you room can become a journey. Checking in can be slow. Leaving your car at valet is preferable unless you're ready to hike a mile through the parking. Not bad overall but small details of the experience could be improved.
I absolutely love this hotel. The grounds are gorgeous, and they allow dogs which is amazing. I have stayed here a number of times, and have had 4+ star experience every time. However, my last stay was a little disappointing. I did not get connecting rooms the way I have in the past(we are a family of five). In order to get rooms close to each other we had to wait until 7 o’clock to get into our room. We did not get a discount for this. I found a pill on the floor by my bed( after waiting until 7 o’clock for it to be clean, I would expect it to be better vacuumed than that). I did not report this to management, because I figured it might have been a fluke.
In the morning I snuck out of my room trying not to wake my toddler. My husband was sleeping. I did not grab my shoes. I was just trying to grab a cup of coffee for us both. I was scolded by a very uppity hostess for being barefoot. Fine, I get it, they are trying to set a standard. However... that seems to be a one-way standard in some regard. The condition of their indoor pool was unacceptable! There were puddles all over the place, and slippery tiles that made it a very dangerous place to be. After I fell AND my daughter fell, we decided to forgo the indoor pool experience. I did notify the concierge via the text system they have. I never received any phone call or concern from management. That was disappointing. When I spoke about this upon check out, the young man that I spoke with couldn’t have cared less.
Even with all those problems, it is a really beautiful hotel. A bit dingy in places indoors, but absolutely gorgeous outside. I would definitely stay here again. Though hopefully management will remember to be a little bit more courteous of the guests and less uppity( if they want them to return).
Great hotel with nice sized rooms. Indoor and outdoor pool. Reception staff very kind and helpful. Beautiful patio. Restaurant menus need an upgrade to be gastronomic.
One of the best getaways you can go to. Staff is nice dog friendly hotel. The patio rooms are best I think. Opens up to backyard green area. Outside pool and inside pool is great fun time. Food room service are good, just wish they have more selections