Joy (i think that was her name) at the front desk was amazing helping my 85 year old father check in. It was a last minute booking due to a dental procedure that went later than expected. She went above and beyond to make sure he was able to check in and called me back to let me know he was all set.
The rooms are big and comfortable. There's a sitting area with a desk to get work done too. It's good for a getaway or a business trip. There's also on site valet parking.
All my 16 nights at the hotel were so perfect. The staff were so nice to us! Having 5 teenagers was a lot of work for the staff but they did a great job in making us feel at home. The White Plains train station , shopping malls, cinemas, and restaurants are a walkable distance. The hotel was so clean! The rooms had great space. It was really a home a way from home!
Service is incredible. They were doing testing of their fire alarms and the elevators were down. The hotel manager personally drove us to the train station immediately. Plus gave us free breakfast buffet as an apology. Unbelievable. Highly recommend it.
I absolutely loved this hotel. From the shuttle driver to the valet, and to the front desk staff...just an amazing stay. The rooms were spacious and very upscale. Well done.
Checked into the hotel 20 minutes ago, so far so good. Will update again.
11/25 checking out today, this is a great hotel, well located, super friendly staff with excellent service, definitely stay here ag!
Good hotel, but seems light on staff at night, had to wait 10-15 minutes for a bartender
After a long day of travel and struggling to find parking in the area we arrived only to discover the hotel had no functional hot water. The hotel made no attempt to inform us of this before our arrival.
I have beenany times. All rooms are nice suites, in good condition. Personal in very attentive and friendly. They have a small gym and a pool but if you want, they also have an arrangement with a bigger gym nearby. I have not tried breakfast but looks good. Around the hotel there are many places to eat. All this with a very reasonable price, so what else can you expect!
room 818 not a real 2 bed room suite... one bath... one bedroom.. open divider for other bed area... stains on couch... no robes...shower did not have glass doors... paid $412 with parking... but lobby was bright modern fresh design and the staff super! we would stay again
We chose the hotel since it was pre-booked for my friend’s wedding. We fly in from out of state and arrive around 10:45am, after already having requested early check in. They fit us in by 11:30am and give us a room that has not been cleaned yet. I call and tell them the room isn’t ready and they were nice enough to come up and exchange keys for another room. This new room was fine.
The bar is awful. They have 3 beers on tap, limited mixed drink options, and close by 11am. Even for the wedding after party they wouldn’t stay open.
The morning breakfast is OK, but not $15/person OK. I was under the impression the breakfast was covered by the wedding venue (this is partly the fault of the people planning the wedding not mentioning it being personal $, and me for not explicitly asking). But it was a $33 surprise I was not delighted about.
Parking is actually pretty good, and the valet team were expedient even during rush checkout time. If the service was mediocre, it would have been overpriced IMO.
All in all, it was overpriced for the experience and amenities, and nothing really stood out as “good or better” except the valet team. I’d definitely choose another option or Airbnb it if I end up in the area again.
I had complications because I did not book my room directly through the hotel. Nevertheless, Shantel (the representative at the front desk) resolved the situation quickly and professionally! She's a problem solver with award-winning customer service! After working 16 hours, I just wanted to rest and she understood that. When in NY, I wouldn't stay anywhere else...this hotel is reasonably priced, super clean, located at the center of everything, modern, smells great, and has very large rooms. I highly recommend this place. No need to look or stay elsewhere !
I went here for a conference my company partook in and its a very clean beautiful hotel. Service and staff were great! Knocked off a star because the wifi situation was pretty bad and impacted parts of our show
Nice hotel, but be very careful of the valet service! I once parked my car here and when I return to get it, the valet had eaten his lunch inside and discarded the leftovers on my back seat! Mgr was notified, but no corrective actions were taken nor did I get a refund!!