I'll start with the king suite room...it was FANTASTIC. The layout was nice, and luckily no one was in the next room, so aside from street noise, it was quiet and comfortable.
The problem for me was the Front Desk. I arrived at 11:30 pm, when they have already locked the entrance doors to the elevators to get to the lobby. There is a sign telling you to hit the intercom, call the hotel number, or your room key will unlock the sliding doors. I hit the intercom...nothing. I called...no answer. Back and forth with no answer - for 20 minutes. Luckily a guest came in, and with my suitcase and desperate look, he let me in. No explanation was given when I finally checked in.
During my stay I requested extra towels, which were never delivered. On checkout at 4:45am, not a soul was at the Front Desk, even after I rang the bell several times. These experiences (except for the towel requests) were after hours, so I will give some slack...however, guests DO sometimes have to operate "after hours" so it is not excusable.
An amazing hotel. Have stayed here many a times- of course the last time was pre-Covid. Travel for work, from Dubai. The location is perfect. The staff are perfect. The breakfast is amazing. It is within walking distance to almost everything- Target, restaurants, you name it. Will always stay here when in White Plains.
I was disappointed with my stay as I had great expectations. Couldn't get a good night's sleep as I was on a rowdy floor with commotion and noisy guest well into the morning. Room key for the elevator stopped working.
This place was CLEAN, cozy & the bathroom was SO beautiful.
Everything stays quiet, so there's no disruptive atmosphere. I couldn't hear my neighbors, so that means the walls aren't cheaply thin.
You get a desk, a fridge, a couch & chair (in a double). Good lighting, full length mirror. Just a nice place with friendly staff.
It's a couple of blocks from the mall, has a MYRIAD of restaurants all around it- and a shopping complex connected that has Target, Nordstrom's, a grocery store & a few others I can't quite remember.
Rooms are kept clean at All Times. Clean. Staff is Nice. Local with everything in walking distances... Everything!
Very nice room, quiet. My only disappointment was that it took almost 10 minutes for the water in my shower to get warm. Plenty of places to grab a bite within walking distance and of course there's Doordash etc but don't expect the hotel to tell you about any of this. Parking is $25 for your entire stay, good if you're staying for an extended time or have activities planned during your stay.
My husband and I went for a Valentine getaway and this was just what we needed. The room was cozy and clean. The staff was very pleasant and helpful. There are plenty of places in walking distance to grab a bite to eat and Target is right around the corner if you need little things. The parking is $25 for your entire stay which isn't bad at all. My only issues were that the water took a some time to warm up in the shower, the refrigerator wasn't really that cold but did keep my things cool and I had to look for the restaurants etc on my phone as the hotel did not provide any of that information. I will surely revisit this establishment.
Very nice hotel! Extremely convenient to downtown White Plains. Comfortable room, clean, quiet. No food service or bar during Covid restrictions but many dining spots very close to hotel and easily walkable.
Beautiful property with clean, comfortable, spacious & quiet suites. They also have convenient & organized valet parking. The staff are very friendly & helpful. The location is conveniently located next to shops and local eateries.
Great accommodations. Felt like a star while there. Staff was super friendly. Definitely going back for a longer stay.
I have been staying here since the hotel first opened. It is very convenient to places to eat as well as to shop. The rooms have a refrigerator and microwave as well as a coffeemaker. Parking does cost extra. I can't say enough about the rooms-they are a very nice size, including desk for your laptop; couch to watch TV and then a room for your bed. The staff has always been top notch. Thank you for making my stay a bit more pleasant despite the cold weather.
I stayed here for a week when my son was getting married. They were very accommodating even during all the Covid policies. Very friendly staff and valet parking guys.
The doors slam loudly if you're neighbors are considerable then it's overall a good stay and local eateries and not too far from the city.
Very good value. Good location. Super close to food and close to hospital. There are some bars around if you are into covid parties. :) Special shout out to Danielle. She was working the front desk and is the consummate pro. I don't think I have seen anyone visibly smile from underneath a mask but I could tell she was. I am certain due to covid and a slimmed down staff she was wearing multiple hats and having tasks she didn't sign up for and she did so with grace. She genuinely enjoys helping people. Also Rovi, I think is his name, was super friendly. Sean Meade the GM was very good too. Oh and also the engineer who was doubling as a valet was fantastic! The room it self was very good. I was here for 5 nights dealing with a hospital visit. I'm glad I picked this place.
The service was excellent. Ravi, the front desk attendant, was so helpful and made our stay feel like we were at home! He’s a great guy and deserves a promotion! I would recommend this hotel to anyone as it is reasonably priced and immaculate!
Excellent location. Close to restaurants, desserts, and a pharmacy. The room was amazing. You have to pay for parking if you drive. Staff was very friendly and helpful. I had a wonderful time.
I enjoyed my stay at Cambria. They have taken all of the necessary Covid 19 precautions to ensure that the guests are safe. The front desk was extremely friendly and helpful. Amenities were limited, but that was understandable. Location is excellent, near many restaurants and places for takeout. The room was comfortable,, and laid out well. Parking was a bit of a hassle.
I don't suggest you go to cuz they don't change the bed sheets and they don't clean the rooms or the bathroom the way they're supposed to and the ornament is all stained and the furniture
Was in town for the night. Very convenient location. Room very clean and staff very friendly and helpful.
Great rooms and event center! The toilets make a lot of noise, im not sure if this is air pressure or the building is set up on a septic tank system of some sort (its an older renovated bldg) so I wouldn't be surprised.
The front desk people are super nice and caring! I love the fact that during covid they only 2 people on the elevator at a time and they have hand sanitizer to use all over the place.
It's great place and it's VERY clean!! I will definitely come back here again!
If I could give this place 100 stars, I would. The Cambria is a gem , and a home away from home. I have stayed here 3 times , about 2 two weeks ago.The room was clean, and cozy.The bed is the best,and its reliable and convenient. Lastly the staff is very attentive, professional and down to earth. During such a hard time due to co vid the GM Sean, and front desk went above and beyond to get us what we needed . I will return, and encourage everyone comming here to enjoy a fantastic night at this hotel
I don't usually stay at such nice places, so I was easily impressed.
Joy (i think that was her name) at the front desk was amazing helping my 85 year old father check in. It was a last minute booking due to a dental procedure that went later than expected. She went above and beyond to make sure he was able to check in and called me back to let me know he was all set.
The rooms are big and comfortable. There's a sitting area with a desk to get work done too. It's good for a getaway or a business trip. There's also on site valet parking.
All my 16 nights at the hotel were so perfect. The staff were so nice to us! Having 5 teenagers was a lot of work for the staff but they did a great job in making us feel at home. The White Plains train station , shopping malls, cinemas, and restaurants are a walkable distance. The hotel was so clean! The rooms had great space. It was really a home a way from home!
Service is incredible. They were doing testing of their fire alarms and the elevators were down. The hotel manager personally drove us to the train station immediately. Plus gave us free breakfast buffet as an apology. Unbelievable. Highly recommend it.
I absolutely loved this hotel. From the shuttle driver to the valet, and to the front desk staff...just an amazing stay. The rooms were spacious and very upscale. Well done.
Checked into the hotel 20 minutes ago, so far so good. Will update again.
11/25 checking out today, this is a great hotel, well located, super friendly staff with excellent service, definitely stay here ag!
Good hotel, but seems light on staff at night, had to wait 10-15 minutes for a bartender
After a long day of travel and struggling to find parking in the area we arrived only to discover the hotel had no functional hot water. The hotel made no attempt to inform us of this before our arrival.
I have beenany times. All rooms are nice suites, in good condition. Personal in very attentive and friendly. They have a small gym and a pool but if you want, they also have an arrangement with a bigger gym nearby. I have not tried breakfast but looks good. Around the hotel there are many places to eat. All this with a very reasonable price, so what else can you expect!
room 818 not a real 2 bed room suite... one bath... one bedroom.. open divider for other bed area... stains on couch... no robes...shower did not have glass doors... paid $412 with parking... but lobby was bright modern fresh design and the staff super! we would stay again
We chose the hotel since it was pre-booked for my friend’s wedding. We fly in from out of state and arrive around 10:45am, after already having requested early check in. They fit us in by 11:30am and give us a room that has not been cleaned yet. I call and tell them the room isn’t ready and they were nice enough to come up and exchange keys for another room. This new room was fine.
The bar is awful. They have 3 beers on tap, limited mixed drink options, and close by 11am. Even for the wedding after party they wouldn’t stay open.
The morning breakfast is OK, but not $15/person OK. I was under the impression the breakfast was covered by the wedding venue (this is partly the fault of the people planning the wedding not mentioning it being personal $, and me for not explicitly asking). But it was a $33 surprise I was not delighted about.
Parking is actually pretty good, and the valet team were expedient even during rush checkout time. If the service was mediocre, it would have been overpriced IMO.
All in all, it was overpriced for the experience and amenities, and nothing really stood out as “good or better” except the valet team. I’d definitely choose another option or Airbnb it if I end up in the area again.
I had complications because I did not book my room directly through the hotel. Nevertheless, Shantel (the representative at the front desk) resolved the situation quickly and professionally! She's a problem solver with award-winning customer service! After working 16 hours, I just wanted to rest and she understood that. When in NY, I wouldn't stay anywhere else...this hotel is reasonably priced, super clean, located at the center of everything, modern, smells great, and has very large rooms. I highly recommend this place. No need to look or stay elsewhere !
I went here for a conference my company partook in and its a very clean beautiful hotel. Service and staff were great! Knocked off a star because the wifi situation was pretty bad and impacted parts of our show
Nice hotel, but be very careful of the valet service! I once parked my car here and when I return to get it, the valet had eaten his lunch inside and discarded the leftovers on my back seat! Mgr was notified, but no corrective actions were taken nor did I get a refund!!