They were amazing they were so accommodating. Made everything go so smoothly. Had Advil ,Band-Aids ,everything we needed they were above and beyond great customer service. They made the trip go so smoothly was so nice gave us a key to the pool after we had to check out let us hang out at the pool all day. Even with the strange restrictions of today that breakfast was amazing. Had so many options…. I’m just so appreciative of how all the staff went out of their way for us.
Clean rooms and a good variety of grab-and-go breakfast. We stayed in July. The exercise room was clean as well. The only downside is they held extra money (about $100 more than reservation) on my card temporarily and adjusted the amount a couple of days after the depature. I asked about it to the front desk and they said they'd adjust the fee later which they did, but I'm wondering why they did this.
Newer hotel with a great layout, but unfortunately, the lobby and hallways were very dirty due to short staff. I hope they can find more employees after this covid thing is finally over.
Inside the room was very clean, and orderly. Hard floor throughout the room. Storage space under the king size bed. Nice coat rack on the wall. Nice TV. Very comfy bed, pillows, and linens. Very impressed with the hotel room. We only encountered 2 employees, and they were very nice.
Wonderful place to stay. Very clean and the staff was great! We were offered bottle water and oranges when we arrived. Were also traveling with a large dog and they had dog treats available also.
We got up to the room and everything along the way was nice and clean. Elevators, hallways and the room was immaculate.
The pillows and bed were super comfortable and enough linens were provided. All in all 5 stars a great place to stay.
Clean rooms, comfortable beds, and they're dog friendly. However, mask compliance at this hotel was very poor during our stay (August 2021) including by employees at the front desk, which made us uncomfortable. Also, be advised that this hotel is not in a very nice neighborhood and the walls are very thin (we could hear the elevator on our floor and the people next door to us the whole time.) If you're staying with a dog, be advised that they do not have hotel rooms on the first floor so you will have to use an elevator AND go across the parking lot to a grass area (they do not allow dogs to use the grass area within the hotel courtyard.) Breakfast is also not that great. Overall, very expensive for the value.
Excellent customer service! We needed to check in a little early, and they accommodated us no problem. We also needed a temporary place to store our luggage prior to departure, and they were quick to assist. Their complimentary shuttle service was also such a welcome perk. I would definitely recommend this hotel, and wouldn’t hesitate to stay again!
Clean & quiet. Much better than the Nugget, no rooms available upon our arrival. it is too loud. I suppose that is what you get with a Hotel & Casino. I'm here to work & earn money not gamble it away. That's my story and I'm sticking to it. Lol
When checking in the staff was very welcoming. Upon returning from grabbing some dinner, I realized the safe was locked and there was no bedding for the pull out couch. Called guest services and requested bedding and also mentioned the safe. The receptionist told me I should already have bedding in the closet, when I informed her there wasn't any she very rudely stated she'd get some up to me. In regards to the safe she told me to follow the instructions on the door. 30 minutes later I get a knock on the door by an older gentleman who handed me bedding while simultaneously stating he knew nothing about the safe and to follow the instructions. I informed him the instructions are for when the safe is open and not already locked. He insisted on checking out. Upon reading the instructions he told me "See, just enter the code" I told him I didn't have the code due to the door already being locked. He kept insisting I enter one and began getting irritated by raising his voice. Finally losing my temper I entered "1234" and lo and behold the safe didn't open. The gentleman stormed out and told me there was nothing he can do. All this took place while my wife and children were sitting a few feet away eating dinner. Absolutely horrible customer service!
Room was really nice and big. Shower and Everything super clean! 8th floor had great view of beautiful Sunsets!
Only bummer part was party attendees were blocking the back entrance door/parking area, we weaved in and around to walk in.
We stayed for 2 nights, the staff was super nice, the room was super clean and spacious. Loved the fact they are pet friendly. Will definitely stay again when passing through
Friendly, courteous staff. Rooms and facility were clean and spacious. The layout of our room allowed the bright light from the hall (that you always get at hotels) shine into the bath area. This made our sleep time especially nice.
Located close to the freeway with easy on/off access. We had booked a king bed and at the last minute had an extra guest with us. They were very accommodating. When they couldn't locate a roll-away bed, they were willing to change the reservation, at no additional cost. Would definitely stay here again.
Great staff and great rooms. We brought 2 bikes and Manager offered to keep them in her office when not being used, which was an unexpected surprise.
Close to everything and price was the best in town for really nice, comfy beds/pillows. Definitely staying here for the next volleyball tournament.
This hotel was very nice. The staff seemed a little overwhelmed but managed to get guests checked in, in a timely manner. The girl who checked me in wasn’t rude but wasn’t saying thank you or you’re welcome for some reason. The elevator took forever but I assume it’s due to the “2 person” rule due to COVID. I would definitely stay here again.
Beware the shower. They got a glass door that opens in a way that one cannot reach the shower handle to turn it on wile outside the shower. Make sure you turn the shower head away before turning on the water or you get a cold blast. And they don't put stir sticks in the coffee accessories packet. I've stayed here twice a month apart and the same deal with the stir sticks. Other than these two things, it's a nice place. The lady at the front desk was awesome and there's a decent Mexican restaurant nextdoor.
Looks super clean and modern. Amenities are limited but most places are because of the pandemic. The restroom did have an odd smell for our three night stay and the front desk was okay. But overall, I loved how close places were. I think we lucked out on how nice this hotel was.
Great staff, very friendly. The cleanest hotel I have seen in a while. Room was nice and actually had coffee. Will definitely be coming back!!
It was such a pleasure! We stayed for one night with our puppy and it was great experience. We stayed at Motel6 once and it was not bad, but Best Western ROCK! Very nice room, no extra payment except the pet deposit. I am thinking of joining loyalty club (if they have one), because I loved it!
I really enjoyed my stay here. Everything was spacious and clean. Comfortable bed and huge TV! Front desk was very nice and helpful. We used the Denny's deal. Super Burrito is right next door so you have a couple of options for food.
Very nice hotel. Check in was a breeze. Front desk customer service was very pleasant. Nice room. Grab & go breakfast. 24 hr fitness center. Pet friendly. I will be staying here again. Cute decor in room