Clean rooms and a good variety of grab-and-go breakfast. We stayed in July. The exercise room was clean as well. The only downside is they held extra money (about $100 more than reservation) on my card temporarily and adjusted the amount a couple of days after the depature. I asked about it to the front desk and they said they'd adjust the fee later which they did, but I'm wondering why they did this.
Clean & quiet. Much better than the Nugget, no rooms available upon our arrival. it is too loud. I suppose that is what you get with a Hotel & Casino. I'm here to work & earn money not gamble it away. That's my story and I'm sticking to it. Lol
Wonderful place to stay. Very clean and the staff was great! We were offered bottle water and oranges when we arrived. Were also traveling with a large dog and they had dog treats available also.
We got up to the room and everything along the way was nice and clean. Elevators, hallways and the room was immaculate.
The pillows and bed were super comfortable and enough linens were provided. All in all 5 stars a great place to stay.
This hotel was very nice. The staff seemed a little overwhelmed but managed to get guests checked in, in a timely manner. The girl who checked me in wasn’t rude but wasn’t saying thank you or you’re welcome for some reason. The elevator took forever but I assume it’s due to the “2 person” rule due to COVID. I would definitely stay here again.
First, let me explain how I came across this hotel that's not far from the airport. I have been traveling a lot in the last year! I would rather drive the 90 miles to the airport instead of relying on someone to take me. I have parked normally at the Reno airport. But that's a bit rough on the wallet! Very expensive! I looked online, trusting Google to find other alternatives.Google never let's you down! Google found a site called "onestopparking." they put me in touch with the BestWestern Plus Sparks that allows you to use their parking lot to park your car at an incredible and affordable price! Here is the best thing about parking here all the spots are directly in front of the lobby which added more saftey and peace of mind there is a shuttle to the airport free with friendly awesome drivers, great front desk customer service reps! I highly recommend parking here!
We stayed for 2 nights, the staff was super nice, the room was super clean and spacious. Loved the fact they are pet friendly. Will definitely stay again when passing through
Super friendly staff, very welcoming and appreciated the customers. Rooms comfy and clean. HOT water in shower felt great.
Covid breakfast was well served. Safe pRking and right next to I-80 ,freewY and airport. Only bad thing was cable TV was out all 2nd day and never came back on.
They were amazing they were so accommodating. Made everything go so smoothly. Had Advil ,Band-Aids ,everything we needed they were above and beyond great customer service. They made the trip go so smoothly was so nice gave us a key to the pool after we had to check out let us hang out at the pool all day. Even with the strange restrictions of today that breakfast was amazing. Had so many options…. I’m just so appreciative of how all the staff went out of their way for us.
Nice enough hotel. Bfast bar was useless. Great pool and hot tub. Quiet room
This is one of the best Best Westerns they have a free shuttle to casinos and a great grab and go breakfast
The hotel and the rooms are clean and comfortable. The hotel has a lot of amenities. They don't have a typical hot breakfast but they do have a grab-and-go breakfast. Which has lots of good choices for everyone. The front desk people are extremely friendly and helpful. They were able to check me in early and let me stay past the check out time. It was extremely helpful due to my early flight in a d a late flight out. They also provide shuttle service to and from the airport. If you have a car then there a lot of places to eat within a 3-mile radius. And if you don't have a car then the hotel provide shuttle service to any restaurant within a three-mile radius. I would highly recommend this hotel!!!
Looks super clean and modern. Amenities are limited but most places are because of the pandemic. The restroom did have an odd smell for our three night stay and the front desk was okay. But overall, I loved how close places were. I think we lucked out on how nice this hotel was.
So many great things to say about this location! Great truck parking, free shuttle service and to top it off my final bill was $50 cheaper than what my initial reservation showed! The staff were beyond pleasant to deal with!
Upon check-in the staff asked if I would mind staying on the second floor, which is the pet floor. I’ve been here for two nights they have yet to give me a pet of my own. I see other people with pets and when I asked them if the Hotel gave them pet they said they brought the part with them. Really, is it too much to ask a hotel to supply you with a pet during your stay?
Nice hotel, very cheerful and professional staff! Dog friendly! But there isn't a great place to walk them. But still, would recommend!
Stayed one night for business. Beautiful room. Very clean room and hotel in general. Would stay again.
Room was really nice and big. Shower and Everything super clean! 8th floor had great view of beautiful Sunsets!
Only bummer part was party attendees were blocking the back entrance door/parking area, we weaved in and around to walk in.
I really enjoyed my stay here. Everything was spacious and clean. Comfortable bed and huge TV! Front desk was very nice and helpful. We used the Denny's deal. Super Burrito is right next door so you have a couple of options for food.
Very nice hotel. Check in was a breeze. Front desk customer service was very pleasant. Nice room. Grab & go breakfast. 24 hr fitness center. Pet friendly. I will be staying here again. Cute decor in room
I have stayed at this Best Western ,3 days aweek for 4 months and I can tell you that the ladies up front, especially Deanna and Debra are awesome. After driving all night they got me checked in and I was off to my room in minutes. Great hotel and great people
This place is very nice. Rooms are super clean the pool area is super nice. Nice fitness area.
Excellent customer service! We needed to check in a little early, and they accommodated us no problem. We also needed a temporary place to store our luggage prior to departure, and they were quick to assist. Their complimentary shuttle service was also such a welcome perk. I would definitely recommend this hotel, and wouldn’t hesitate to stay again!
This place always has the friendliess receptionist . This place is updated and beautiful inside super clean nice glass showers. The breakfast is more of like a on the go breakfast . The rooms.are large and spacious. Exercise room vending machine by elevator free water and fruit at the front for guests . There are ice machines and soda machines on every floor from floors 2-9 and wifi . There plenty of accessible restaurants Around and doordash delivery available to this area.
It was such a pleasure! We stayed for one night with our puppy and it was great experience. We stayed at Motel6 once and it was not bad, but Best Western ROCK! Very nice room, no extra payment except the pet deposit. I am thinking of joining loyalty club (if they have one), because I loved it!
Great staff and great rooms. We brought 2 bikes and Manager offered to keep them in her office when not being used, which was an unexpected surprise.
Close to everything and price was the best in town for really nice, comfy beds/pillows. Definitely staying here for the next volleyball tournament.
Great staff, very friendly. The cleanest hotel I have seen in a while. Room was nice and actually had coffee. Will definitely be coming back!!
Friendly, courteous staff. Rooms and facility were clean and spacious. The layout of our room allowed the bright light from the hall (that you always get at hotels) shine into the bath area. This made our sleep time especially nice.
Located close to the freeway with easy on/off access. We had booked a king bed and at the last minute had an extra guest with us. They were very accommodating. When they couldn't locate a roll-away bed, they were willing to change the reservation, at no additional cost. Would definitely stay here again.
This is a terrific hotel for large families. We comfortably slept 6 with adequate privac0y and in comfort. Clean room and quiet convenient location.
My expectations of comfort and service were far exceeded! The staff, especially the on-demand shuttle service with Jesus behind the wheel, raised the bar on helpful and kind. The mattress on our bed was heavenly. The room immaculate.
Beware the shower. They got a glass door that opens in a way that one cannot reach the shower handle to turn it on wile outside the shower. Make sure you turn the shower head away before turning on the water or you get a cold blast. And they don't put stir sticks in the coffee accessories packet. I've stayed here twice a month apart and the same deal with the stir sticks. Other than these two things, it's a nice place. The lady at the front desk was awesome and there's a decent Mexican restaurant nextdoor.