I would first like to personally thank Rayleen and i apologize if I spelled that wrong, but she is the front desk supervisor here, you have no idea how much your kindness made our very frustrating day so much better. For no apparent reason our flight back to Michigan was pushed to the following day, it left us scrambling for a place for the night after already checking out of our resort for the return flight home, not only did u give me step by step directions on how to get to the shuttle you sent for us to ensure we did not have to walk here, but your patience, understanding, and knowledge of your job was on impressive display. After we arrived you seen to it that we had something to eat and coffee, you dear were a blessing and we want to make sure you get the recognition your type of service deserves. I work for a very successful company as an assistant location manager, working in customer service and training those under me I wish i could take you back to Michigan and offer you immediate employment. You are a shining example of everything I would want from my employees and I hope Best Western knows what an asset you truly are. Best wishes, Josh and Samantha Room 340 dated, 3/29/2021
My bed was the "WORST BED I HAVE EVER SLEPT IN .IN MY WHOLE LIFE"!!! I AM 67.The other bed my brother slept in was fine, they said. I ROLLED UP A PILLOW & A BATH TOWEL & PUT THEM UNDER THE MATTRESS . ON ONE SIDE. TO KEEP FROM ROLLING OFF THE BED!!!!!. THE PEOPLE DIDN'T WANT TO EVEN GIVE ME A DISCOUNT. WE ONLY STAYED THERE BECAUSE EVERY OTHER PLACE WANTED $200. PLUS RESORT FEES. I WILL NEVER TRUST A ROOM UNDER 4 STARS AGAIN. ONLY STAY HERE IF YOU HAVE NO CHOICE !! I RECOMMEND BOOKING A ROOM IN LOS VEGAS LONG BEFORE YOU GET THERE.DO NOT WAIT UNTIL THE LAST MINUTE!!
Motel is nice enough my complaint is on the long term parking. We were not told that the shuttle to and from the airport is not 24 hrs a day. We got in at 7:40 pm and were told as long as we called and let them know we were there they would wait for us. We were told this exact same thing by two different people on different occasions. We called when we landed and when we got out to the shuttle at 8:20 and guess what, it was gone. Called the motel and they said that they could not wait, so sorry. We ended up getting a taxi over but what a paid because we had 6 people and our luggage. Very poor communication on their part.
This hotel is one of the best places that I have stayed at. It is comfortable and quiet here, as the rooms and the hotel are very clean. The staff is impeccable, and the free breakfast is great too. It is well worth staying here.
The desk clerk was absolutely wonderful and so helpful. He allowed us to grab some breakfast items for the morning as we had to leave before breakfast would be served for our early morning flight. I believe his name was Anthony. Thank you again.
Great location near airport.. very clean and a good value. Breakfast had good variety considering covid precautions
I give Best Western McCarran Inn located at 4970 Paradise Rd, Las Vegas, NV 89119 FOUR STARS. A chill place to get some well needed sleep after a long flight / drive. It is near the LV airport and also near the Las Vegas strip 4️⃣ 🌟's.
Passing through area booked last min. Ricky was VERY HELPFUL AMAZING customer services. Lost phone in Uber ride front desk received it back for me. Overall great night stay BIG thumbs up to all Staff ! Thank you guys so much!
The hotel was blah, nothing really worth talking about in terms of the room so I gave it 2 stars. But the only good thing about this hotel and the is the staff. Shout out to Ricky! I don't think I've ever had better service in all my stays in any other hotel....He got 5 stars all the way.
I booked this spot for 3 days but the room was just not to my liking. Only came with 2 pillows per bed and the bed itself was pretty firm. All in all I only stayed for one day and Ricky at the front desk was kind enough to help me cancel my stay and promptly gave me a refund.
I’m literally only giving this hotel 3 stars and not 1, because of Ricky at the front desk. I give him 5 stars. The hotel is not the worst hotel in the world, but for the price, I would definitely go anywhere else. The lobby is very pretty downstairs, but after walking around and visiting the room,you can tell that that’s where all the money goes, just into making the lobby look nice. The bedrooms are in serious need of an upgrade. The beds were so uncomfortable, I went down and cancelled the next 2 of my 3 night stay, as soon as I sat on it. Not to mention the terrible back pain I woke up with. I had a 2 queen bed “suite” that is suppose to sleep 5+ with only 4 pillows that were about the size of couch cushions. The room was clean, I will give them that. But it so badly needs new carpet/bedding/everything, that it looked dingy. The shutters were nice, but only side stood closed so we had to deal with that Vegas sun bright and early since there were no curtains. The bathroom was very small and the floors desperately need a deep cleaning. You can hear airplanes taking off, which is to be expected, I did not feel like I noticed the sound enough for it to be annoying, so that was nice. The parking is open to the street and there are homeless people that sleep in the back, so I would try to park my car in the front. The guests staying here right now were also a reason for leaving early. I’m aware that the hotel has no control over certain things, but there were people with their children running around in towels, not fully dressed, letting their infants run around barefoot, and even guests themselves not properly dressed/half naked. Just absolute trash staying at these hotels right now. Go somewhere else. But shoutout to Ricky! He was a joy to work with and he made the experience a lot better as much as he could.
Shuttle stops running at 8pm? How is this possible in Vegas?
Check in was easy. The room was clean and the ac was on when we got in the room which was nice because it was HOT for being 8pm. Staff was friendly. The only downside was due to covid there was not the usual yummy breakfast spread. But they did provide easy grab and go choices which was convenient and my kids liked the breakfast sandwiches we just came for a random spur of the moment trip and it was totally worth it. We will stay here again. It was cozy and safe. Which was something important to us because we have kids. And it wasn't pricy. Also not far to the strip. We will be coming again and this is where we will stay.
It's close to the airport and very nice 👍😃
It was a nice size room. Very clean. The staff is very friendly and go above and beyond to make sure your stay is comfortable. RJ was awesome. Always with a smile even as he was mopping the main lobby. I was having trouble getting my boarding pass printed he stopped what he was doing to help me. He really made us feel like we were his only customers. We stayed at the Holiday Inn Desert resort earlier this week and stayed here because we missed our flight. I feel like we should have stayed here instead.