This place was excellent, it was super affordable and the service was top notch. Before we even got out of the car, the shuttle had pulled up and helped grab our luggage. Once or trip was over finding how to navigate the airport and find the shuttle pick up area was effortless. This company is very customer oriented and affordable, I will highly recommend to anyone flying DIA just as my friend did to me
I will raise these stars when I finally get good customer service. I have been calling since 7:30 to change my reservation and literally pay more money with no answer from anyone in the office. All I want to do is get covered parking and add a day to my reservation. How hard is that?
I have left 3 messages and had to make a new reservation. Couldn’t even get covered parking. This place is a joke....
12 hours later not even an email back. I probably won’t get a refund for the old reservation
I emailed them one more time asking to refund my old reservation since I had to make a new one and told them if this wasn’t resolved soon I will be disputing the charge with my bank. They immediately canceled my new and old reservation when I only wanted the old reservation canceled and refunded. I demanded via email to have them call me and was told that I couldn’t change a reservation and I had to make a whole reservation after making a new one yesterday. Their customer service is horrid and went with a new company an hour before this edit.
Don’t use parkdia
I left a horrible review a few weeks ago- we were unable to get a shuttle back to their parking lot for over an hour and a half in the middle of the night and the lot was unattended when we finally did get a ride. I did talk to a manager, Deborah, and she told me that they were working on righting the situation and she gave me some rewards points to stay for our next trip for free. I am happy to report that just a few weeks later, pickup with the shuttle was fast, the driver very hospitable and the service was great! Our driver told us that they have a whole new crew of drivers starting to keep up with the need. I am thankful that they are working on their service and am glad to see that change.
Update: Only took FIVE HOURS to get to our vehicle... and only because we went to the West side pickup. Thanks ParkDIA.
Absolutely wonderful if you enjoy flying all day, going through customs then waiting in a line of TWO HUNDRED PEOPLE all trying to take the bus back to their cars!!!
Wont answer calls either. Go figure!
We have used ParkDIA about 10 times now, and love it's service! It is inexpensive, super close to DIA, and the customer service has been outstanding. Drivers have always been friendly. Also, this last week we took a trip to Florida & didn't plug in our electric vehicle before hand. My husband called & a super nice lady gladly went & plugged it in for us. This is our go to spot for airport parking every time!
Found cheap rates, and close proximity to airport, but service was lackluster. Waited 30 minutes, with 30 other passengers, to be picked up and depart to airport. While I understand there is responsibility assigned to both myself and ParkDIA to ensure my timely arrival to the airport gate, this 30 minute wait is unusual and unexpected. If ParkDIA has in influx of passengers, they should be prepared to run additional shuttles to accommodate them in a more timely manner.
Hope they are better prepared for next time.... If I choose to relive that 30 minute wait.
It’s convenient, and shuttles are always running so close together that you never feel like you’re waiting long (minus a few occurrences). I travel out of DEN a lot, so I appreciate the discounted parking when booking a reservation ahead of time and the points program. The staff is always nice in my experience, as well. I do miss the days when the shuttles would just come pick you up from the car instead of having to walk to a designated pick up spot, but they still drop you off at your car and help with bags so I’ll take it.
We had a great experience on both departure and arrival. Shuttle arrived within a few minutes of our arrival and dropped us off near our car. Shuttle drivers were friendly and helpful. Using the app to reserve spot and check in/out was convenient.
Good prices and near airport, however, less than an average service for transport to and from airport. If you have time to wait for a ride then they are fine. The drivers are great and friendly, but they need more of them.
There are so many reasons why this is so much better than ride share. Affordable rates. Excellent service. Quick in and out to the airport. Conveniently having you own car accessible when you get back. And I've only had very sweet drivers on almost empty shuttles. I recommend to give it a try. I'm impressed and will continue to use it.
Really wonderful, easy and cheap service. The bus picks you up at your aisle and drops you off at your car when you return. The bus is on level 5, island 3, all the way to the right, very easy to spot at the airport.The bus drivers help you with your baggage and are very kind. I would highly recommend this service to you and will 100% be using it again.
Have parked here twice now. It’s super convenient, quick to get to the airport, and cheap. Our driver today was the best! He was so kind and accommodating. Please look up who the driver tonight was so he gets his credit. I forgot to ask his name.
We used them for the first time this past week! Phenomenal service. Easy to find the location, used the app and just scanned my QR code to enter the lot, followed the signs for next closest available parking, and then a shuttle even pulled over and hand directed us to a open spot! He even stayed there right by our car while we were unloading our luggage. The only time we had to wait for a shuttle was when we were returning and it was maybe only 10-15 minutes, I will definitely be using them again!