They canceled my reservation to make room for a group reservation.
With just 9 days until my trip, I got an email saying my reservation had been canceled. I called the hotel assuming this was an error, but the desk agent told me that my reservation was indeed canceled because "We had to make room for a group reservation, I dunno." She actually said "I dunno."
This close to a holiday weekend, I now have to pay double my hotel budget at another hotel and will need to cut back on my planned activities for my vacation. All because Madison Plaza Hotel knows how to take a reservation, but does not know how to keep a reservation.
Comfortable and clean. Key card would not unlock all exits and we had no washcloths or hand towels. Breakfast closed too early. But it was quiet, clean, and comfortable with a nice game room, swimming pool with hot tub, and work out room. Pretty good for low price.
Great Place for a quick getaway
Clean room, however it didn't have towels , went to pick up phone by bed and it was unplugged...so used the other phone on other side of room which thankfully worked! The property is tired. I can see why it isn't a part of a chain anymore.
If you need a basic room for a low cost this would be a good choice. All in one evening was $80 in July 2021
Couldn't find our reservation and was told there wasn't any rooms available as they checked in a baseball team who wasn't showing up until later that night in which they gave them all available rooms, and wasn't accomodationing any reservations as they wasn't willing to work with anyone on trying to and was still charged for the night even though we didn't stay there and was told they couldn't find our reservation.
The front desk clerk was a teenage kid and seemingly the only person on duty (no manager). Once we finally got checked in, we noticed that parts of the hotel smelled like B.O., the hallways smelled like weed and rotting seafood. After getting settled into the room, we used the toilet and it was clogged before we got there, and also, the seat wouldn't stay up all the way. There's a lot of sketchy people hanging around. We left and got another hotel 30 minutes away.
The hotel is clean and staff is friendly. The beds are very comfortable and rooms are spacious. 9There are many small things that require repair throughout the hotel. The website advertised a pool and hot tub. Neither of which is able to be used right now.
Very clean rooms. Great rates and nice decor
I arrived Late in the evening and they were able to accommodate me with a quiet and restful room. Since currently there is no breakfast that was advertised they did have bags of items to take with you.
The carpet in the room and hallway need deep cleaning or removed.
Very dirty. Smells like cigarette smoke. VERY questionable activities going on. People loitering. The pictures in the advertisement are not realistic. Did not feel safe. And the staff was not friendly.
Toilet seat looked melted nasty smelled weird the sheets had a pee stain not changed ugh never again
The phone didn't work it was filthy cigarette ashes all over, garbage on the floor bathroom had dirty shoe prints all over the floor, sticker in the bathtub, previous guests trash in cabinets. Blood on the door by the handle. The pictures I'll be providing should be enough.
It was as advertised, and exactly what you would expect for a hotel room under $60.
Always has clean sheets and rooms. Still providing breakfast bags gor covid. Pool is closed but it was safe and comfortable. Very nice.
I wouldn't recommend this place....
1: when we first got there police where there.
2: There was a needle on the ground in the parking lot.
3: The pool area was not open..... even tho they told us it was.
This place is disgusting. Every hallway smells like mold, or like something is rotting. Our room smells like feet!!🤢🤮 sketchy activity in the parking lot, we made sure to bring in everything of value, despite not wanting it to touch anything in this room.... only good thing was that the front desk kid (and I do mean KID, he had to be 16 or so), was very sweet.
I stayed here on July 17th. Will never stay again. Hall carpets haven't been cleaned in quite some time and smell of cigarette smoke, despite supposed to be non-smoking. First room given was not cleaned after previous persons. Beds were not made and dirty towels hanging up. Front counter didnt even apologize but did give me another room. It was clean. No other amenities were even available. Everything was shut down. Hotel failed to inform of this before my arrival. If I had known, I could have stayed in another city and been more comfortable.
Booked this place and then tried to call to see if they accept pets and if so, is there a charge. First, WHERE IS THEIR PHONE NUMBER? Doesn't exist on their webpage. Second, when I called there was no answer and their mailbox was full. Cancelling my reservation now.
NICE ROOM NICE SPACE BATHROOM AND WAS CLEAN! GOOD PLACE TO STAY! HOWARD JOHNSON IS HEAVEN /MOTEL6 IS HELL!
Only giving it two stars because the front desk attended at 11pm was accommodating. & the cable was okay. We had a room on the first floor and first thing I noticed was the smell! It’s non smoking but smelled like smoke and hard to breath. The rooms were muggy too. Could be the rug, that I’m sure hardly gets deep cleaned. The beds are not comfortable at all! The blankets felt dirty and sticky, like someone had sweated in them the night before! There was a massive argument/fight between at least 10 people in the next room at 1am -2am that kept me up. Worst sleep I’ve had at a hotel! 100$ for 1 hour sleep! Smh. Do better.
Edit- one year later. This is the worst. Imagine the worst and this is it. I don’t even have to explain
Loved my room! Great facility, pool and bar. Just be aware people live here too. Safe and affordable. There’s a man who sings at breakfast, very loud I might add. So if you’re not a morning person you might want to take your plate to your room
NICE ROOMS NICE SPACE BATHROOM AND WAS CLEAN! GOOD PLACE TO STAY! HOWARD JOHNSON IS HEAVEN /MOTEL6 IS HELL!
The staff were friendly and very helpful. I needed to print several something for an important interview and the front desk staff made it possible. The staff helping with breakfast was also extremely personable, greeted everyone as they walked in, and checked to make sure that everyone had what they needed.
The staff is nice enough but the hotel itself is a real dive. The floor lamp socket was broken. The bedside lamp cord appeared to be chewed and was unplugged when I arrived to the room. I repaired it with some electrical tape. There were cobwebs in two different spots on the ceiling as well as on the light closest to me in the hallway. Doesn't housekeeping ever look up? The bathroom sink drain leaked. The toilet leaked intermittently. The telephone was unplugged when I arrived in the room, not to mention that the connection was bad when I plugged it in. The sheer curtain had a rip in it. The old card readers at this hotel were unreliable. Housekeeping would use a hotel pen as a door jam in the hallway door while cleaning but left it laying on the floor after they were done. This happened several days in a row. I'm pretty sure it shouldn't have been kept open in the first place given that it was probably a fire door. Last but not least, it appears that I brought home at least one bed bug. I'm glad I'm not the one who paid for the room.
The room was good for the price. The customer service was not great. They were really hard to work with and it made checking in frustrating.
Room was dated but not a dump. Coax to tv wasn't hooked up and room heater wasn't working well enough to keep the room warm.
On the plus side breakfast was great. Pool is huge with nice game room and workout room.
Real nice bar too.
As others have shared, rooms are dated, but it's a budget hotel. Each day the hallways would smell of smoke, but that would eventually get taken care of with cleaning. Service was fine. Enjoyed Mike's singing at breakfast each morning. He definitely offered excellent service and made us feel very welcome during our stay. Five star employee.
A nice low cost hotel on Madison's east side! There's a great bar and restaurant. Chef makes the best grilled cheese and cheese curds. I love the pool and arcade. Really, it's a low priced hotel so you get what you pay for. They offer free shuttles to the airport and a big breakfast. It's a comfortable package!