I use this parking for many years and I have never have any problem with them. I just picked up my vehicle after five weeks and no problem.
First time using and it was perfect. I pulled up and they took me to the airport. When I returned, I called a number and someone picked me up as I was walking outside the airport. Great experience
First time user and what a breath of fresh air! Great value, very friendly staff and a fast clean shuttle.
Have used them several times with no problems. Staff is friendly.
Would definitely not recommend this place. Change and lottery tickets stolen from vehicle. Valet Parker with tattooed eyebrows reeked of marijuana. To top it off I left documents in vehicle, when I went to go retrieve it the car washers were drinking beer. If you have had your car scratched or wrecked you now know why. My friend dropped me off to retrieve my vehicle. There were workers sleeping in the shuttle bus, passed out on desk. I tried numerous times to contact the Manager, Christine Palmer, and she avoided me at all times. Its a local family run business. Her past felony criminal history speaks for itself.
These guys get you in and out quickly, and at a very reasonable weekly/or daily cost. They can wash, detail, wax your vehicle (for an extra charge) and even change your oil, if need be. All services other than parking have their own pre-determined prices. Not 5 stars because they forgot to wash my car last time I parked there...and I paid ahead of time. If they remember this time, it will be 5 stars.
Service is convenient and they usually answer the phone on the first or second ring. They drop you off and pick you up relatively fast. My only complaint is I picked up my vehicle around 11PM and battery was dead. Something was probably left on or a door wasn’t closed all the way. Vehicle was in the front so I questioned if it was under covered parking at all but office staff said they bring the vehicles expected to be picked up during the night shift to the front around 9 or 930 PM. I had to wait for the bus to come back for my vehicle to be jump started (5-10 min)
Sadly they store a pair of ray ban sunglasses from my vehicle. It actually stresses in the contract that they are not responsible for lost goods, or damages to your vehicle. But they valet park the vehicle, so I expected more honesty. And since I was rushing to catch my flight, I trusted too much and left my sunglasses behind. Unfortunately, if their staff cannot be trusted to be honest, then I can trust to leave or park my vehicle at this location. I will not return.
I have used this convenient parking for years. The staff has always and continues to be efficient, helpful, and friendly. On the other hand the buses have steadily declined in maintenance. I used this service on Sept. 11 and 12 and there was only one bus that was operating--others were broken down--and the one running did not have air conditioning. On a 100 degree day this is no way to treat your customers not to mention the people who have to drive these vehicles around all day. I understand that this location is owned by a Dallas company. Those Dallas people need to visit El Paso and get the equipment fixed and operate this place like the top notch parking service that it used to be.
Great service and secure parking. Their drop off and pick up service to the terminal is quick and very helpful with bags, etc. They will perform basic car servicing (oil changes, washing and detailing) at reasonable prices while you are away. I had our Ford Expedition detailed and they did a very nice job. It was parked right by the office and the driver put our bags in, while I settled up the payments. Very attentive service, a great place to park!