Just the worst really. I wasn't the expecting the Hilton or anything but this was beyond disappointing 😕. The photos speak for themselves. I really hate doing negative reviews but this needed a shout out.
It was decent service , but the room was dirty . In simple ways that could be done quickly without paying extra . But , I was looking for the cheapest room . So I'd say 4out of 5for what it was
Paid almost $400.00 dollars for 2 rooms King and double. Poor up keep of rooms. Missing and dirty amenities. 1.Stain/ dirty sheets hair on them. 2.Missing smoke detecter, 3.non working phone, 4.dirty shower dried soap scum on walls, 5.wet folded towels and not enough towels in double room, 6.trash behind night stand, 7.smudged mirror and window 8.filthy trash cans, 9.Dead and live bugs in rooms. I was scammed. I plan on contacting BBB and Norfolk Health Dept. I made reservations through Booking.com and was over charged taxes an misc fees then when I arrive to hotel I'm charged additional fees that I was not informed of during booking process. I placed a complaint and the Hotel GM has not reached out to me by email to apologize or compensate me for the poor conditions of the rooms.
DO NOT I REPEAT DO NOT BOOK THIS PLACE
I had to book this as an emergency because i had to get out of the situation i was in, only to be meet with roaches as soon as i walked into the room.
i walked right back out of there less than 1 minute walked back down to the front asking for a refund. not only did they just let me go they didn't let me know anything about no refund policy.
he just let me leave and now refusing to give me my money back, i booked for 5 days and now they are holding my money hostage, not even offering to give me a new room or clean the room that is apparently their policy. he just said okay and let me go I've been fighting this battle for over a week now trying to get money back
This was the most disgusting place I have ever stayed. Walls were stained with food and drink, furniture was broken and missing handles, bedsheets were stained and there was dirt between them, the paint was peeling above the shower, the upholstered chair was stained and ripped. The floor was so dirty, my socks and feet were stained from walking on it. The hotel was over $200 a night and there was nothing for it. There was a single bar of soap available, no shampoo or conditioner. No breakfast offering, no coffee in the room or lobby. This hotel was dirty, poorly kept, horribly run, and overall disgusting. DO NOT STAY HERE!!!
They no good they need better house keeping
Horrible horrible horrible. Paid for a 4 day stay and only stay 1 night. Requested a refund and no one is there to speak to. Reporting to BBB. THIS IS PLAIN RIDICULOUS!!!!
It's not bad location is good if you are flying
The MOST FILTHY place I have EVER STAYED. And I have stayed in a lot of dives while traveling. (by accident.) This was the only place available. It was horrible!
Literally the worst experience I've had in a long time...from the Dirty rooms that were Clearly not Cleaned to even managment not caring to resolve my complaints...I was just hoping for Better than I received...I traveled alone passing through to my next assignment and justed to just sleep a few hours before hitting the road again...I moved rooms Twice only to still feel uncomfortable and uneasy. Fair Warning stay away because I can not understand why people dont even Try to do Better...a huge disappointment which you honestly should not hope to expect overall. I response as noted almost a year later to the orginal review hopefully this location has tried to improve
This place is horrible! They charged us 300.00 for 1 night and we woke up with bug bites all over us!!
My stay was alright. The rooms could have been better. One of rooms didn't have towels and wash clothes another room the tv wasn't working and in my 3rd room the shower rod felled in my husband and he had to put it back up. Other then that the rooms was decent.
Got a facelift. Not a clientele make over. No drink machine. Front desk was out of stock.
The owner advertised airport parking with a shuttle but the shuttle is NOT running. Don't waste your money. You park there and then you have to find your own way to the airport. Just park at the airport.
I liked the room there because of number one the location number two the beds were very comfortable and they have a blanket on the bed which is very nice. The refrigerator worked the microwave worked. The heater went up to 90 degrees I think either 80 or 90 which is okay because the room was small. The heater was the right size for the room. Because I was at another hotel on Little Creek Road their room was huge and their heater went up to 80 I had to ask for an electric heater to go into the room it took about 5 to 6 hours to heat the room and plus they had a huge window in the room. The Airport room they had a small window in there. I would get this room again because of those things I don't care if there's marks on the wall which there was that doesn't matter to me what matters to me is heat a nice bed comfortable bed and decent TV. And mainly Heat. This part now I didn't like I saw a giant roach in there. I'm going to bring roach motel bait traps with me the next time .Its true that when you leave food out or even a glass of water the bugs are going to come out however it was only one roach I saw then. I know roaches are gross they carry disease that for me on that day I was not concerned about the roach. I was after a heated room and a microwave and refrigerator that work...and a nice hot bath. Praise God.
The room I had was ok.The King non-smoking room was straight and the bed was also clean with the bed protected along with the box spring.
I did not enjoy staying there. If I wasn't so tired, I would have gotten my money back and went some where else. The first and most disturbing issue is, this place has roaches, and lots of them.. the room was dirty, and was not cleaned properly. I don't know if because of the pandemic, it wasn't cleaned accordingly, but yeah it was dirty. If I ever need to use a hotel for anything, I definitely will not be returning to this particular one...