Country Inn & Suites Dallas Love

Country Inn & Suites Dallas Love

Unavailable
1 2 3 4 5
Good
10.1 miles from DAL
4940w Airport Fwy, Irving, TX, US

Overview

3.9

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Address
4940w Airport Fwy, Irving, TX, US
Google Map
Country Inn & Suites Dallas Love
1 2 3 4 5
Good
4940w Airport Fwy, Irving, TX, US

Amenities

Google Reviews

3.9
Good
1 2 3 4 5
(Based on 685 reviews)
Melvin Matthews
1 2 3 4 5
Loved the room we stayed in. Very clean and the price was affordable. Mark at the desk took great care of me and my family during our stay. We will definitely be back again.
preston woolf
1 2 3 4 5
Stayed here for 3 nights, it’s pretty nice for the price. Very affordable. They have an indoor pool and a guest laundry room. The rooms aren’t huge but they’re pretty well decorated and cleaned. No complaints at all, I enjoyed my stay.
Jessica Good
1 2 3 4 5
Fantastic but short stay! Had a 11 hour layover at DFW and called late to see if they had a room, they did and we're super nice! They have an airport shuttle that took us to the airport at 6am! Breakfast smelled great even though we didn't have time to eat! Room was clean and the bed was comfy!
Chrystal Hudson
1 2 3 4 5
Bathroom and room could've been cleaner but overall was a decent stay. Bed slept well. Centrally located among restaurants and mall.
Kisha Richardson
1 2 3 4 5
Where do I start. Hmmmm. Well from the time we walked in the door there was no warm greeting or acknowledgement. So my husband and I greeted young lady. The smell from lobby was like a Smokey bar. Once we got through check in process, we made our way to the room. As we asked down the hall there was an overwhelming amount of marijuana smoke that hit us. Once we made it into the room we noticed spills on hard floor near restroom and once we turned the light on we saw blood stains on top blanket and splatter on restroom walls and doors. After driving almost 6 hours my kids were crying and we were all tired. So we left and turned keys in and explained what happened and they said sorry for room not being ready. That’s it and we left and very glad we found a nice clean room.
Christopher Dimmick
1 2 3 4 5
This hotel was okay. The staff was polite and helpful, although, the guests were using marijuana so much that my whole room smelled horrible the whole week I was there. The quests in the room next to me were smoking cigarettes and in and out all night. I know the hotel has no control over the guests that use their hotel. The room had a sticky floor and my bedding was stained. I would stay here again if I had to as a last resort but definitely not my first choice when my company asks me where I would like to stay.
Martin Dekelaita
1 2 3 4 5
Decent stay for the value. Free Breakfast although the hours are pretty restrictive so be up early as it ends early. It was an omelette one day scrambled the next . Toast one day with sausage links and bacon. The next day had sausage patties with the scrambled eggs. The only thing I noticed is the people that stay here were a little on the seedy side which I tended to stick out as being "normal." Real good value and decent location . Hours for the airport shuttle are also limited.
Christian Ramirez
1 2 3 4 5
We arrived from Los Angeles, CA at Country Inn Suites at 11pm. The night crew were exceptionally polite and helpful. They go the extra mile here in Texas in customer service. Room suite was clean with 2 televisions. This type of suite in Los Angeles go no less than $170. Thank you Mr. LÓPEZ a young Latino male from the night crew.
Ricardo Sosa
1 2 3 4 5
Jasmine at the Front Desk, could not have been more accommodating and an example of amazing Customer Relations. Our family member was sent to the Hotel by American Airlines in the middle of a rainy night, due to DFW Airport groundstops, cancellations, and Covid related emergencies at DFW. Jasmine made sure to attend to our family, because she did not speak a word of English, At the end of her comfortable stay at the Hotel, she made sure she got back on that hotel shuttle and to the correct Terminal Building for her international flight. And thereafter, PH0NED US to make sure she was fine and our her way back to DFW on the shuttle. JASMINE went out of her way; and we could not be more appreciative for the “extra mile” she took in taking care of her hotel guest. Thank you County Inn & Suites!!
Kandice
1 2 3 4 5
The hotel overall was decent. Staff was ok, room ok, however my bed sheets weren’t cleaned nor was my pillow cases. They gave me 15% off of my stay which isn’t much but I took it.
sunny channel
1 2 3 4 5
Immediately you check in, you are on your own. If you request for a room cleanup they will tell you clean it yourself and they will offer to give you vaccum to do it yourself. They lady at the from desk was so rude as well. Even the security guy too same.

In my little word, find somewhere else to stay not this place. I wish i had stayed somewhere else.
Robert StacKr47
1 2 3 4 5
They have a complimentary shuttle to and from the airport, decent breakfast, and the rooms are very clean and have outlets on every lamp. I would recommend this hotel to anyone looking to save a few bucks and not mind waiting for the shuttle.
CSER
1 2 3 4 5
I honestly like staying here on my work trips very cozy hotel quiet good staff etc.. but the reason I'm giving it 1 star only because I can't give it zero is because I have yet to receive my DEPOSIT BACK and it's actually 2 deposits that I haven't received yet that's $100 that I haven't gotten back .
Jr Plotts
1 2 3 4 5
Nice, newer, clean establishment, with a comfortable bed and ample amenities. Staff were very helpful and friendly. Shuttle driver was amazing!
Kodi Hamill
1 2 3 4 5
American delayed our flight overnight and gave us a voucher for this place and said call for a shuttle. We called and were told a shuttle was waiting at b6. It was not, we called again and were told he would be back in a few minutes later. After an hour we rented a car instead and went to another hotel. Rediculous enough American screwed up then they send us to that dump.
Gabriel Gamez
1 2 3 4 5
Check in was fast my room is clean and fresh what more can you ask for, oh and the jacuzzi is an added bonus it’s hard to find a hotel with a jacuzzi in the room trust me I’ve looked but they have jacuzzi rooms here and it’s great. Indoor swimming and the staff is friendly and helpful this hotel has it all and prices are Awesome I will be coming back no doubt about it.
Aaron helmer
1 2 3 4 5
I just feel like if you have a room with two beds you should be able to have 4 pillows.

I was wrong. At this hotel if you have a pullout you don’t get more than 3 pillows. Total. Even if you’re a couple with two children.



Updated-

Please inform your front desk of this policy. I wouldn’t have written a review if it was as simple as requesting an additional pillow from the front desk.
Aaron helmer
1 2 3 4 5
I just feel like if you have a room with two beds you should be able to have 4 pillows.

I was wrong. At this hotel if you have a pullout you don’t get more than 3 pillows. Total. Even if you’re a couple with two children.



Updated-

Please inform your front desk of this policy. I wouldn’t have written a review if it was as simple as requesting an additional pillow from the front desk.
Aaron helmer
1 2 3 4 5
I just feel like if you have a room with two beds you should be able to have 4 pillows.

I was wrong. At this hotel if you have a pullout you don’t get more than 3 pillows. Total. Even if you’re a couple with two children.
Nina Lilja
1 2 3 4 5
Dirty pillows and towels, broken coffeemaker and unhelpful staff. They would not get me a working coffeemaker or clean pillows from another room. Try said they could not leave the desk and I volunteered to do it mesekf but they said they could not give me a key to another room. I asked them to call the manager to ask for a permission and they would not call and they hung up on me.
Juan Martinez
1 2 3 4 5
Amazing service, clean rooms, great staff.... And a great location!!!
Chris W
1 2 3 4 5
Decent hotel. Staff didn't really help me setup a cab to the airport, he just told me I had to do it myself though.
Katrina Goff
1 2 3 4 5
OK for one night although the room smelled super musty. The shuttle was only running until 830 am. I understand reduced hours now but I called the day before to ask and was not told the limited hours so I had to Uber to airport. I would have stayed somewhere else had they told me when I called specifically to inquire about the shuttle. I also never got a receipt emailed to me after my stay so just have to assume my charges were correct?
Katrina Goff
1 2 3 4 5
OK for one night although the room smelled super musty. The shuttle was only running until 830 am. I understand reduced hours now but I called the day before to ask and was not told the limited hours so I had to Uber to airport. I would have stayed somewhere else had they told me when I called specifically to inquire about the shuttle. I also never got a receipt emailed to me after my stay so just have to assume my charges were correct?
Hasan Souidan
1 2 3 4 5
Good service for the price. Rooms size great.
Gary Rodriguez
1 2 3 4 5
American put us up in this hotel after a delay caused our connecting flight to be missed, the place was clean and comfy.
Sonja Carpenter
1 2 3 4 5
Clean, comfortable room with a door to shut off the bedroom. The bed felt like heaven. Great pillows. All staff couldn't have been nicer or more helpful. The breakfast was the only con... I know this virus has weird stuff happening, and the little bags of breakfast food would have been fine, except they had little boxes of cereal yet no milk was offered. At all. Everything else was superb!
Jonathan Craig
1 2 3 4 5
It took 45 minutes to check in because the computers we're struggling to recognize people who have reservations and they were having to manually re enter reservations. Then I found out that the elevators didn't work and I had to carry all my stuff up to the fourth floor. Then I found out when I got the room that it Central Heating and Cooling and you don't get a thermostat they decide what your room temperature will be. Even with someone else paying for this place I'm half tempted to leave even now. At least the sheets are clean I guess. Great view of a brick wall!
Trina Norris
1 2 3 4 5
I enjoyed my stay at this hotel. The staff is wonderful and caring and they make sure I have all I need each time I stay here. Thank you for your kindness.
Tim Scheer
1 2 3 4 5
This hotel leaves a lot to be desired. The room was somewhat less then clean. There apparently was an unresolved leak from the unit above us as there looked to be water pooling under the ceiling paint. The tub was sticky, and the room had a funny smell.

But the worst part was we were supposed to get a corporate rate and because we were self pay they jumped the rate up $11. Now I understand that's not a lot, but it is not what was promised.

We will not be visiting this establishment again.
D S
1 2 3 4 5
The front desk customer service between 12PM and 3PM is poor. I was extremely disappointed in that aspect. They were slow to attend us, and we had to wait an extra 1hr to check in because rooms weren’t available. Our first attendant said she didn’t know how to check people in and we still have 40min till 3PM. In addition, they had 3 workers at the front desk, and all 3 failed to recognized the growing line behind us or even acknowledge the other incoming guest. I will add this - when returning later to the hotel in the evening, it was indeed a night and day experience. The gentleman at the front desk was phenomenal and very competent of his job. I do not want this review to reflect a generalized perspective of all, but rather particular some. I was happy to find a good priced hotel, but I’ll definitely pay more for better service next time, or make sure to get the later staff.
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